Hôtel du Helder

Hotels
6.7 (4726 reviews)
38 Rue de Marseille , Lyon , fr

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Reasonable breakfast
Cons:
Cleanliness issues
Aging facilities
Room condition complaints

Categories

Cleanliness
4.85
Reviews indicate several issues with cleanliness and aging facilities.
Service
7.85
Generally positive comments about the staff and their service.
Location
8.35
Multiple reviews mention excellent location near public transport and city attractions.
Room Quality
5.85
Mixed sentiments regarding room condition, with several remarks about outdated facilities.
Amenities
5.35
Common complaints about aging amenities and facilities needing improvement.
Value for Money
7.35
Some value-based comments indicate it is acceptable for the price despite issues.
Food and Beverage
7.35
Positive feedback regarding breakfast options.
Overall Experience
6.65
Overall mixed experiences, some reviews highlight major issues while others found things acceptable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 00:28

Property Description

Convenient Location in Lyon
Situated in central Lyon, Hôtel du Helder offers 2-star accommodation just a short 15-minute stroll from Place Bellecour. The Guillotière Metro and Tram Station, as well as the picturesque Rhone banks, are within a 5-minute walk, making it an ideal choice for exploring the city.

Comfortable Rooms with Essential Amenities
Each room at Hôtel du Helder features a telephone, TV, and a simple yet cozy décor. Guests can unwind in rooms equipped with private bathrooms and hairdryers, ensuring a comfortable stay during their visit to Lyon.

Delicious Breakfast and Modern Facilities
Start your day right with a delicious breakfast spread that includes pancakes, pastries, Nutella, jams, cereals, cold cuts, and cheese. The hotel also offers modern conveniences such as free WiFi, a 24-hour reception, and onsite parking for a hassle-free stay.

Experience the charm of Lyon at Hôtel du Helder - book your stay now for an unforgettable visit!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LYS

Property Policies

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs EUR 16 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.7
Based on 4726 reviews
Cleanliness: 4.85
Service: 7.85
Location: 8.35
Room Quality: 5.85
Amenities: 5.35
Value for Money: 7.35
Food and Beverage: 7.35
Overall Experience: 6.65
A
Alekstraveler • family_with_children • ua
9
Отличный вариант на несколько дней
Pros:

Довольно чисто в самом номере. Чистая и свежая постель. Удобная кровать.
Вежливый и доброжелательный персонал. Хотя у нас были трудности с английским и мы общались с помощью гугл переводчика, администратор с терпением объясняла все необходимые при заселении моменты и отвечала на наши вопросы. У нас был поздний вылет и после выселения мы воспользовались камерой хранения. Вещи оставляли до 21:00 и еще 1 час нам любезно разрешили посидеть в фойе.

Cons:

Было бы хорошо, чтобы в номере был электрочайник.

2026-06-27 • via Nuitee
S
Simon • solo_traveller • fr
8
Good value, centrally located, clean and comfortable. I would come back to this hotel
Pros:

After reading some of the reviews I had low expectations, but the room was clean, the beds were comfortable, the staff were friendly and the breakfast was good and reasonably priced. The street was quiet when I arrived (late on Wednesday evening) and I felt perfectly safe.

Cons:

The room smelt a little musty, but was fine once I opened the windows.

2026-06-26 • via Nuitee
F
Frédéric • solo_traveller • fr
9
2026-06-26 • via Nuitee
A
Annebel • couple • nl
1
2026-06-26 • via Nuitee
C
Cugat • solo_traveller • fr
7
2026-06-25 • via Nuitee
C
Clovis • solo_traveller • de
6
Ok for a day or two but definitely improvable.
Pros:

The Hotel had AC which was welcome during the heat wave.

Cons:

The building itself isn’t maintained, lots of apparent cables, pipes etc. The shower did lack pressure and wasn’t much warm either.

2026-06-25 • via Nuitee
A
Aurélien • solo_traveller • fr
8
2026-06-24 • via Nuitee
M
michel • couple • fr
7
Pros:

accès facile, arrêt du TRam tout proche. Ascenseur - fraicheur du hall...

Cons:

la climatisation défaillante, en période de canicule ! Donc fenêtre ouverte pendant la nuit...mais bruits de la rue perturbants.

2026-06-22 • via Nuitee
N
Natalie • extended_group • fr
3
erreur de casting
Cons:

Quartier insécure - Fenetre sui feme mal - pas de climatisation

2026-06-22 • via Nuitee
M
Marie-Claude • solo_traveller • fr
8
Pros:

On vient depuis longtemps 2012 mais le quartier s est beaucoup dégradé, on ne s'y sent plus en sécurité comme auparavant. L'hôtel est bien tenu .

Cons:

Une fête sauvage de la musique avant l heure s est déroulée sous les fenêtres de l'hôtel jusque tard dans la nuit

2026-06-21 • via Nuitee
J
Jung • couple • fr
3
Cons:

L’absence de climatisation et d’eau chaude !

2026-06-21 • via Nuitee
M
Marion • solo_traveller • fr
5
2026-06-21 • via Nuitee
M
Marc • solo_traveller • fr
7
Agréable séjour
Pros:

Hôtel tranquille en cours de rénovation.
personnel accueillant et très bon petit déjeuner ;
Situé sur la ligne Tram 1, facile d’accès depuis la gare la Part Dieu

2026-06-21 • via Nuitee
K
Keira • couple • gb
7
Alright place, good for if you don’t plan on spending much time in the hotel
Pros:

Good location, staff are nice, the building is secure

Cons:

There’s no air con so the rooms can get rather hot - there was a fan which we had on for most the time to try and combat the heat

2026-06-20 • via Nuitee
P
Pierre • solo_traveller • fr
7
Pros:

La qualité de l'accueil. La disponibilité du personnel.

Cons:

Chambre bien rénovée mais hôtel mal isolé phoniquement et thermiquement. J'ai eu la malchance de venir pendant une période de canicule, c'était difficile...

2026-06-20 • via Nuitee
F
FIONA • solo_traveller • fr
9
Agréable
Pros:

La mise a disposition d'un ventilateur, la gentillesse du personnel

Cons:

le bruit

2026-06-19 • via Nuitee
A
Anna • solo_traveller • pl
1
2026-06-19 • via Nuitee
S
Silvia Patricia • solo_traveller • ar
8
Buena estadía
Pros:

Personal muy amable. La limpieza es buena. Es hotel es viejo, pero tiene lo necesario para una estadía confortable. Esta cerca del casco histórico y de la estación de tren y autobuses. Un supermercado cruzando la calle, lo cual facilita alguna comida rápida.

Cons:

Un pequeño refrigerador sería apreciado. La alfombra es vieja, pero se veía limpia.

2026-06-18 • via Nuitee
A
Anastasiia • couple • ua
8
2026-06-18 • via Nuitee
T
Tiphaine • solo_traveller • fr
4
2026-06-17 • via Nuitee