Hotel Dann Carlton Medellín

Hotels
•
Dann Hotels
8.6 (5115 reviews)
Cra 43A No. 7-50 , Medellín , co
+57 604 4445151

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Noise from the surroundings
Maintenance issues in rooms
Limited dining variety

Categories

Cleanliness
8.02
Several reviews noted issues with room cleanliness and maintenance, indicating that this could be improved.
Service
9.23
Many reviews highlighted the friendliness and helpfulness of the staff, marking it as a strong point.
Location
9.03
Positive mentions of the hotel's convenient and pleasant location.
Room Quality
8.23
Comfortable rooms mentioned, but noise issues affect quality.
Amenities
8.32
Good amenities reported, with some needing upgrades, especially the gym and pool.
Value for Money
8.73
Generally seen as worth the price, though some concerns about additional costs.
Food and Beverage
8.42
Breakfast was well reviewed, but limited variety was noted in other dining options.
Overall Experience
8.82
Overall, a satisfying stay with highlighted positives and important areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:34

Property Description

Luxurious Accommodation and Relaxation
Indulge in spacious rooms with a seating area, enjoy the outdoor pool, and pamper yourself at the spa at Dann Carlton Medellín. The hotel's prime location in El Poblado, just 3 blocks from San Fernando Casino, offers convenience and luxury.

Dining Excellence and Convenience
Savor a variety of culinary delights at the hotel's 3 restaurants, serving both regional specialties and international cuisine. With 24/7 room service available, you can dine at your convenience. Additionally, take advantage of the airport shuttle service for a hassle-free journey.

Wellness and Leisure
Unwind at the sun terrace by the pool, treat yourself to beauty services at the salon, or rejuvenate with a soothing massage. Stay active at the gym or simply relax in the comfort of this upscale hotel.

Book now to experience the perfect blend of luxury, convenience, and relaxation at Hotel Dann Carlton Medellín.

Important information:

According to Colombian tax laws, foreign visitors and Colombian citizens residing abroad are exempt from the 19% VAT upon receiving entry stamp to Colombia which confirms your stay in the country for up to ninety (90) calendar days and has the PT stamp or the current temporary visa type "V". This exemption applies for accommodations only, does not include other services and the invoice is generated in the name of the passport and reservation holder.

The permit must be presented upon arrival where the original passport must be provided and a copy of the data sheet and the stamp sheet will be taken. Guests are reminded to request a stamp from immigration upon arrival even if they enter through biometrics.

Airport transfer service is available upon request.

For reservations of three or more rooms, additional policies and charges will apply.

To ensure the safety and quality of the experience for all guests, visitors must register during the check-in process.

If the visitors are not present during check-in, their personal information must be provided for pre-registration. Failure to register this information on time will result in a nonrefundable charge.

In compliance with Colombian Law 2068 of 2020, visitors may only register with official identification: ID card for Colombian nationals and passport for foreign visitors. Each visitor must sign the hotel registration form. It is important to inform the reception when a visitor leaves the hotel; otherwise, the charge for their stay will be applied for the remaining nights, and refunds will not be processed.

Additional unregistered guests will incur an additional charge of USD 99. This value must be paid before accessing the room and is charged per person, per day.

Guests must present a valid ID and credit card upon check-in.

If a credit card is not available, a cash deposit of USD 300 per night or USD 100 will be required.

Cash deposits will be returned upon check-out.

Please note that extra beds, sofa beds, and cribs are available upon request and subject to availability.In the event of an early departure, the property will charge you the full amount for your stay.
Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 5115 reviews
Cleanliness: 8.02
Service: 9.23
Location: 9.03
Room Quality: 8.23
Amenities: 8.32
Value for Money: 8.73
Food and Beverage: 8.42
Overall Experience: 8.82
K
Katiusca • couple • ve
10
Super recomendado ⭐️⭐️⭐️⭐️⭐️
Pros:

Excelente

Cons:

.

2026-07-24 • via Nuitee
K
Katiusca • couple • ve
10
Excelente
Pros:

Todo

Cons:

Nada

2026-07-24 • via Nuitee
L
linda • family_with_children • cw
1
2026-07-24 • via Nuitee
C
casellas batet • solo_traveller • es
7
Gran hotel pésimo bufet
Pros:

Las instalaciones son muy buenas

Cons:

El bufet de desayuno es muy justo, incluso he tenido que reclamar que repusieran productos ya que se habían acabado y no los reponían

2026-07-23 • via Nuitee
K
Kevyn Campos • couple • cr
10
2026-07-23 • via Nuitee
J
JuniorTrip • family_with_children • co
10
Pros:

Todo fue excelente. Sus instalaciones, la piscina, restaurantes y ubicación son excelentes.

Cons:

Sin comentarios

2026-07-22 • via Nuitee
D
David • couple • us
10
Service is excellent
Pros:

Exceleent

Cons:

All is very good

2026-07-22 • via Nuitee
S
Sinan • solo_traveller • tr
9
Pros:

Çalışanları çok ilgili, otel son derece temiz ve bakımlı

Cons:

Kahvaltısı çok lezzetsizdi

2026-07-22 • via Nuitee
J
John • extended_group • gb
9
short trip to Medellin
Pros:

The room was well equipped and cleaned every day. The breakfast was extremely good with loads of choice and fresh produce

Cons:

Nothing negative to say about the hotel

2026-07-21 • via Nuitee
R
Roberta • couple • br
9
2026-07-20 • via Nuitee
J
JAVIER • couple • co
10
2026-07-20 • via Nuitee
L
Leonardo • solo_traveller • br
9
Very nice comfort hotel in a really excellent zone.
Pros:

Well located. You can go walking to explore the neighborhood. Several good restaurants nearby.

Cons:

The coffee served in the breakfast is not good. If you're in Colombia you expect to have good coffee.

2026-07-19 • via Nuitee
B
Brian • couple • us
9
Very easy and convenient location
Pros:

Great location. Beautiful facility

Cons:

Seems like they are upcharging for things included in the past. A bit crowded

2026-07-18 • via Nuitee
C
Cortes mosquera • solo_traveller • co
10
Pros:

muy buena ubicación en el poblado. desayuno para todos los gustos. el comedor muy organizado, personal muy atento y servicial

2026-07-18 • via Nuitee
B
Bruce • family_with_children • aw
10
Heerlijk verblijf op loopafstand van provenza
Pros:

Heerlijk hotel. Fijn zwembad om de warmte te ontsnappen ook voor kinderen en in de fitness is ook alles aanwezig. Ontbijt was goed en voor ieder wat wils.

2026-07-18 • via Nuitee
J
Juan Pablo • family_with_children • co
10
Hotel 10/10
Pros:

Como siempre 10/10.

La piscina y las áreas sociales son mejor en persona que las fotos. El personal increíblemente amable.

Desayuno 10/10.

Mi esposa y mi hija siempre volveremos

Cons:

Que solamente nos quedamos 4 noches

2026-07-18 • via Nuitee
S
Sebastian • couple • us
4
Everything was great until we checked out and the male receptionist that day was very unprofessional
Cons:

I checked in late around 2am and in the morning there was a lot of kids and people in the hallway and was very disturbing. After ordering room service for breakfast we were able to get some rest. Due to the early disturbance we were very tired and checked out at 1:30 PM. When I approached the counter for check out the male receptionist was very rude and demanded I pay extra for the hour an half checkout delay. I had spoken to someone at reception earlier that morning to inform I was going to be a bit late for checkout and they told me there was no issue. After explaining this to the male receptionist, he became confrontational and unprofessional. After visiting this hotel for more than 10 years I’ve never had an issue checking out a bit late. I don’t know if the guy is new or was having a bad day but it definitely was very disappointing.

2026-07-17 • via Nuitee
S
Sergio • couple • cl
10
Muy buen Hotel
Pros:

Cumple muy bien con su categoría 5 estrellas. Excelente desayuno.

2026-07-16 • via Nuitee
E
Esteban • couple • co
10
2026-07-16 • via Nuitee
O
Oscar • solo_traveller • co
8
2026-07-16 • via Nuitee