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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Car hire
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Barber/beauty shop
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Currency exchange
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Hammam
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Non-smoking throughout
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Private parking
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Outdoor pool
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Daily housekeeping
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Airport shuttle (additional charge)
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Shared lounge/TV area
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Parking garage
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Shuttle service (additional charge)
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Concierge service
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Special diet menus - on request
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Kid meals
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Sun loungers or beach chairs
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Wine/champagne
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Airport drop off
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Airport pick up
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Spa/wellness center services
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Beauty Services
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Manicure
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Pedicure
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Hair Salon Services
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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24-hour security
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Delivered food - securely covered
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Security alarm
Review Highlights
Categories
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Property Description
Luxurious Accommodation and Relaxation
Indulge in spacious rooms with a seating area, enjoy the outdoor pool, and pamper yourself at the spa at Dann Carlton Medellín. The hotel's prime location in El Poblado, just 3 blocks from San Fernando Casino, offers convenience and luxury.
Dining Excellence and Convenience
Savor a variety of culinary delights at the hotel's 3 restaurants, serving both regional specialties and international cuisine. With 24/7 room service available, you can dine at your convenience. Additionally, take advantage of the airport shuttle service for a hassle-free journey.
Wellness and Leisure
Unwind at the sun terrace by the pool, treat yourself to beauty services at the salon, or rejuvenate with a soothing massage. Stay active at the gym or simply relax in the comfort of this upscale hotel.
Book now to experience the perfect blend of luxury, convenience, and relaxation at Hotel Dann Carlton Medellín.
According to Colombian tax laws, foreign visitors and Colombian citizens residing abroad are exempt from the 19% VAT upon receiving entry stamp to Colombia which confirms your stay in the country for up to ninety (90) calendar days and has the PT stamp or the current temporary visa type "V". This exemption applies for accommodations only, does not include other services and the invoice is generated in the name of the passport and reservation holder.
The permit must be presented upon arrival where the original passport must be provided and a copy of the data sheet and the stamp sheet will be taken. Guests are reminded to request a stamp from immigration upon arrival even if they enter through biometrics.
Airport transfer service is available upon request.
For reservations of three or more rooms, additional policies and charges will apply.
To ensure the safety and quality of the experience for all guests, visitors must register during the check-in process.
If the visitors are not present during check-in, their personal information must be provided for pre-registration. Failure to register this information on time will result in a nonrefundable charge.
In compliance with Colombian Law 2068 of 2020, visitors may only register with official identification: ID card for Colombian nationals and passport for foreign visitors. Each visitor must sign the hotel registration form. It is important to inform the reception when a visitor leaves the hotel; otherwise, the charge for their stay will be applied for the remaining nights, and refunds will not be processed.
Additional unregistered guests will incur an additional charge of USD 99. This value must be paid before accessing the room and is charged per person, per day.
Guests must present a valid ID and credit card upon check-in.
If a credit card is not available, a cash deposit of USD 300 per night or USD 100 will be required.
Cash deposits will be returned upon check-out.
Please note that extra beds, sofa beds, and cribs are available upon request and subject to availability.In the event of an early departure, the property will charge you the full amount for your stay.
Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 2 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 11 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
Location
Guest Reviews
Breakfast and Room size
Front desk
Excelente
La habitación cómoda y room service
El baño un poco pequeño
El personal es muy amable y servicial.
N/A
Todo
Excelente
Todo muy oportuno Togo
Sin comentarios
Ambiente
Chuveiro não era estável na temperatura e o ar condicionado irregular
La ubicación, la limpieza
Imponen su ley sobre los clientes: bajé a desayunar antes de las 7 am, sin cartera ni nada, claramente volvería a la habitación y no dejé signos en la puerta, sin embargo una persona entró a mi habitación y limpió todo, movió mis cosas, tenía la caja abierta, mis cosas sobre la cama, el piso estaba mojado cuando subí. Mi partner me dijo que estaba en el baño con la puerta abierta y se metieron también a la habitación.
-No tuvieron en cuenta las indicaciones del check para facturación y después fue un problema.
-Avisé dos veces al botones que no tocara una maleta que venía dañada porque podría no entrar una palanca que me impedía entrar al avión y también pasaron por encima de eso, trabaron la palanca y tuve un momento de angustia. Ante el error su actitud fue altiva.
El personal ! Ven que eres negro y te hablan en Inglés, y cuando uno responde en Español… ni la maleta te la quieren cargar !
Very friendly staff and the place is in a good location.
Nothing
Excelente atención!!
Deberían tener botellas de agua de cortesía diaria
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