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Facilities
Property facilities
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Shuttle service (additional charge)
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Wheelchair accessible
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Kid meals
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Fruits
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Visual aids: Braille
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Smoke alarms
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Vegetarian menu options available
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Bulk dispenser for toiletries
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious 5-Star Experience
On-Site Restaurant and Gym
Indulge in exquisite dining options at our on-site restaurant and stay active at the well-equipped gym during your stay at Emporio Reforma.
Elegant Architecture and Modern Interiors
Experience a blend of historic charm and modern luxury in our recently renovated hotel, housed in an elegant early 20th-century building.
Comfortable and Peaceful Accommodations
Relax in our specially designed guest rooms, providing a peaceful and warm atmosphere with all the necessary amenities for a comfortable stay.
Book your stay at Emporio Reforma now for an unforgettable luxury experience in Mexico City!
Please note that breakfast is not included for the children staying in the rooms. Children's breakfast is available at an extra cost of USD 11 per day.
Please note than no extra guests will be allowed on the room. The rate only includes the occupancy set for each category.
Please note that the property will charge the stay in local currency, exchange rate will be set at the time of check in.
The airport shuttle service has an additional cost. In order to get this service, please inform the Emporio Reforma 42 hours before check in.
Breakfast buffet price:
Monday to Friday
Adults $310 MXN
Kids $199 MXN
Saturday to Sunday
Adults $365 MXN
Kids $255 MXN
Gym 24 hrs open, maximum 2 people with previous reservation.
Restaurant Condimento open from 7:00 am - 11:00 pmGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Property Policies
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Parking
No parking available.
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Children and extra bed policy
Children of any age are allowed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are not allowed.
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Groups
When booking more than 10 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
La ubicación excelente, el personal muy amable, la seguridad 0 , NO DEJEN COSAS DE VALOR A LA VISTA NI ABIERTA LA CAJA FUERTE.
La limpieza de la habitación dejaba mucho que desear, , no cambiaron las sábanas ni una vez y deje mi cartera y me robaron dinero además revisaron 1 maleta.
The staff was super kind, they did everything they could during our stay. The breakfast was also super good and complete. Those are the 2 good points about this hotel
Its far form being a 5 star hotel, maximum 2.5. The gym photos are outdated and the gym now is almost empty. Our room had a blinking light (probably from the modem), I had to wear a sleeping mask to sleep. There was a persistent noise, something like a vacum, but I think was from the neighbors bath fan, that was very annoying, starting at 5 am, woke me up many times during night. Also the ar conditioning doesnt work very well, it took about 7 hours to decrease the temperature by 6 degrees celsius. The single C plug in the wall didnt work, had to buy an USB (The staff kindly lended one for me in the first night)
Me encantó que tengan menú variado en el restaurante
nada malo para decir
ROOM WAY TOO SMALL
LOCATION PERFECT
THERE WAS NO WAY TO REST WITH THE BAD BED MATRESS
MUY MAL SERVICIO LAS INSTALACIONES MALISIMAS LA REGADERA TENIAMOS QUE ESTAR SOSTENIENDO LA PERILLA PARA QUE NO SE CAIGA LA LIMPIEZA PESINA
MAL SERVICIO EN TODOS LOS ASPECTOS DEFINITIVAMENTE NO VOLVERIA NUNCA CON USTEDES ADICIONAL QUE NO QUIREN DARTE ROOM SERVICE MAL MAL SERVICIO
The staff was very friendly and helpful. The hotel was quite nice with a restaurant and a small cafe.
On the morning we were checking out, there was no hot water for showers in all three rooms we booked. I suspect they turned off the hot water too early knowing we were leaving. We complained and they comped us with breakfast.
Clean and well located. Room was fairly large and the bed was comfortable.
It was too warm. The a/c took hours to get even slightly cool. We asked for a fan on the second day and that made things much better.
La atención, la ubicación y la comodidad
Nada
Ubicación, atención y comodidas
Nada
El personal del hotel es increíblemente amable y servicial. La ubicación es muy buena, relativamente cerca del Ángel de la Independencia. Se puede caminar el área sin problema, es un área muy tranquila y segura.
Había zancudos (mosquitos) en el lobby e inluso en nuestra habitación se coló 1 durante nuestra estancia. No amerita reducir la calificación del hotel pero es algo que, de ser persistente, sería bueno que pusieran atención.
La amabilidad del personal
La.recamara es muy pequeña
La ubicación, cerca de sitios de interés y transporte.
El tamaño de las habitaciones es reducido y no limpiaron mi habitación durante la estancia (corta). El aire acondicionado no se podía regular.
El desayuno era espectacular, a todo el que quiera reservar le recomiendo 100% tomar el desayuno incluido, es lo mejor y le ahorra tiempo y dinero a salir a buscar boberías, el buffet es variado y la comida es realmente buena, nunca nos cayó mal. El personal super amable y todo limpio. En general a la experiencia le doy un 10/10.
El hotel es viejo, sin embargo, eso no afecta su calidad. Si hicieran unas cuantas remodelaciones para adecuar un poco el hotel así quieran mantener su esencia de antiguo, sería genial. Es lo único que tengo para observar.
Staff are polite.
Quick to solve issues .
Always helpful
Coffee could have been better
Comodidad de la habitacion y desayunos insuperables.
La puerta de entrada hace su funcion, la cadena del cerrojo se cayo y por la cantidad de barrenos parece ser algo frecuente esteticamente ya no estan al nivel, colgadores para las toallas de manos no hay.
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