Emporio Reforma

Hotels
•
Emporio Hotels
8.2 (1420 reviews)
Av Paseo de la Reforma 124 Col. Juarez , Mexico City , MX
+52 55 5128 1128

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Central, safe location within walking distance of attractions
Very friendly and attentive staff
Excellent, varied breakfast
Some rooms are spacious with large bathrooms
High-quality toiletries
Cons:
Persistent sewage/humidity smell and old carpets in some rooms
Room size inconsistent—some rooms very small
Occasional plumbing issues (toilet/shower)
Some rooms lack expected amenities (safe, minibar/fridge)
At least one booking/cancellation issue affecting guest value

Categories

Cleanliness
6
Mixed: several guests report a persistent sewage/humidity smell and old, unvacuumed carpets despite otherwise clean public areas and bathrooms; smell issues lower this score.
Service
9.5
Very positive: multiple reviews praise attentive, friendly and helpful staff at reception and restaurant; service consistently highlighted as a strength.
Location
9.5
Excellent: repeatedly described as centrally located, within walking distance to major sights, with a safe area and many nearby restaurants.
Room Quality
8
Mixed but generally good: some rooms are spacious with large bathrooms and bathtubs, while others are too small, lack external views or standard fixtures and have plumbing issues in isolated cases.
Amenities
7.5
Mixed: high-quality toiletries and good breakfast facilities noted, but some rooms lack expected in-room amenities (safe, minibar/fridge) which lowers perception.
Value for Money
7
Moderate: positive location, service and breakfast support value, but missing expected amenities and at least one booking/cancellation incident reduce perceived value.
Food and Beverage
9
Strong: breakfast repeatedly described as excellent, varied and delicious; restaurant and food service receive consistently high marks.
Overall Experience
9.1
Generally very positive due to location, staff and breakfast, though some guests experienced discomfort from smells, small rooms or minor facility issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Luxurious 5-Star Experience

On-Site Restaurant and Gym
Indulge in exquisite dining options at our on-site restaurant and stay active at the well-equipped gym during your stay at Emporio Reforma.

Elegant Architecture and Modern Interiors
Experience a blend of historic charm and modern luxury in our recently renovated hotel, housed in an elegant early 20th-century building.

Comfortable and Peaceful Accommodations
Relax in our specially designed guest rooms, providing a peaceful and warm atmosphere with all the necessary amenities for a comfortable stay.

Book your stay at Emporio Reforma now for an unforgettable luxury experience in Mexico City!

Important information:

Please note that breakfast is not included for the children staying in the rooms. Children's breakfast is available at an extra cost of USD 11 per day.

Please note than no extra guests will be allowed on the room. The rate only includes the occupancy set for each category.

Please note that the property will charge the stay in local currency, exchange rate will be set at the time of check in.


The airport shuttle service has an additional cost. In order to get this service, please inform the Emporio Reforma 42 hours before check in.

Breakfast buffet price:

Monday to Friday
Adults $310 MXN
Kids $199 MXN

Saturday to Sunday
Adults $365 MXN
Kids $255 MXN

Gym 24 hrs open, maximum 2 people with previous reservation.
Restaurant Condimento open from 7:00 am - 11:00 pmGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Location

Guest Reviews

8.2
Based on 1420 reviews
Cleanliness: 6
Service: 9.5
Location: 9.5
Room Quality: 8
Amenities: 7.5
Value for Money: 7
Food and Beverage: 9
Overall Experience: 9.1
B
Barcenas • family_with_children • mx
10
2026-11-03 • via Nuitee
B
Barcenas • family_with_children • mx
10
2026-11-03 • via Nuitee
A
Abraham • family_with_children • mx
10
Pros:

Buena ubicación, staff muy amable y servicial

2026-11-02 • via Nuitee
L
Laura • solo_traveller • mx
10
Todo excelente. De mis hoteles favoritos
Pros:

La atención del personal y la ubicación.

2026-11-02 • via Nuitee
S
Stephen • solo_traveller • au
6
2026-10-31 • via Nuitee
R
RYOTA • family_with_children • jp
8
2026-10-31 • via Nuitee
N
nora elena • family_with_children • co
10
2026-10-30 • via Nuitee
E
Erika • family_with_children • us
4
Convenient location, spacious but not good smell.
Pros:

Spacious room and bathroom is huge with a bathtub, amazing high quality shampoo and conditioner. We had a double bed room for four people. Location is great, you can walk about 20 minutes to the Angel of Independence and about 20 mintues to Rio Lermo Street, lots of restaurants and El Moro Churros. Safe area.

Cons:

The room has very old carpet and a sewage smell from bathroom, also humidity smell from carpet. We had to spray every day to feel more comfortable. I will not stay in this hotel ever again due to the smell.

2026-10-29 • via Nuitee
D
Damaris • family_with_children • gt
10
Pros:

El desayuno es excelente, el personal amable y en general limpio y en buena ubicación

Cons:

Pagué el late check out pero me llamaron para que me retirara antes, había pedido 15 min más pero no fue posible

2026-10-27 • via Nuitee
F
Francisco • solo_traveller • mx
7
2026-10-26 • via Nuitee
M
Maria Victoria • extended_group • us
7
2026-10-23 • via Nuitee
L
Lisandro • solo_traveller • br
10
Excelente opção para a região central da Cidade do México
Pros:

A localização do hotel é muito boa para quem quer ficar na área central da Cidade do México. O atendimento da equipe é muito bom, desde a recepção até o restaurante. Um café da manhã excelente e com bastante variedade.

2026-10-22 • via Nuitee
M
mario • solo_traveller • us
6
Pros:

personal y cama comoda, y la posicion me parecio muy favorable

Cons:

el bano, toilet did not flush and the shower most of the times was cold. that was really the bad part

2026-10-21 • via Nuitee
F
FERNANDO • family_with_children • mx
9
Un hotel bonito y muy agradable
Pros:

La atención del personal , la comida y la limpieza

Cons:

Hay que aspirar un poco las alfombras de los cuartos

2026-10-19 • via Nuitee
M
Mickey • solo_traveller • us
8
2026-10-19 • via Nuitee
M
Mickey • solo_traveller • us
8
2026-10-19 • via Nuitee
J
José • family_with_children • cl
9
Pros:

Ubicación

Cons:

La pieza no estaba completamente equipada (caja fuerte y frigobar). Por el precio, se espera esto cómo mínimo.

2026-10-18 • via Nuitee
F
Fabio • solo_traveller • it
4
Cons:

La stanza non rispettava lo standard di grandezza richiesta e non avevo vista esterna

2026-10-16 • via Nuitee
E
Esteban • extended_group • co
7
Excelente ubicación y servicio, pero habitaciones demasiado pequeñas
Pros:

Me encantó la ubicación del hotel, ideal para recorrer Ciudad de México. Todo el personal fue sumamente amable y atento, siempre dispuesto a ayudar. El desayuno buffet es delicioso y ofrece una excelente variedad. Además, el lobby es precioso, con una decoración elegante que me recuerda a los hoteles clásicos de estilo francés y europeo, lo que le da un encanto especial al lugar. Sin duda, una excelente opción para hospedarse en la ciudad. ¡Volvería encantado!

Cons:

El principal aspecto por mejorar es el tamaño de algunas habitaciones. Viajábamos tres adultos y necesitábamos dos camas queen: una para mis padres y otra para mí. Sin embargo, la habitación era demasiado estrecha para esta distribución, hasta el punto de que el espacio para desplazarse entre las camas era mínimo y, en uno de los lados, apenas podía pasar de perfil. Además, el televisor quedaba ubicado en diagonal, lo que evidenciaba la falta de espacio.

El clóset también era demasiado pequeño para guardar el equipaje de tres personas, por lo que las maletas debían permanecer fuera y generaban una sensación constante de desorden.

Considero que el hotel debería revisar la distribución de este tipo de habitaciones y valorar la posibilidad de destinarlas a una sola cama, para garantizar una experiencia más cómoda. Aunque la ubicación, la amabilidad del personal y el desayuno fueron excelentes, la falta de espacio hizo que nuestra estancia fuera bastante incómoda.

Tampoco me gustó que la reserva apareciera cancelada en Booking.com. No tengo claridad sobre si la cancelación fue responsabilidad del hotel o de la plataforma, pero esta situación me ocasionó un perjuicio económico, ya que perdí el cashback que había acumulado a través de Rakuten por realizar la reserva. Considero que este tipo de situaciones deberían gestionarse con mayor cuidado, pues afectan al cliente y pueden generar pérdidas económicas que van más allá del valor del alojamiento.

2026-10-14 • via Nuitee
H
Higor • family_with_children • br
10
Pros:

Excelente hotel, os funcionários são muito cordiais e simpáticos, além de muito solicitos. O café da manhã é delicioso.

2026-10-14 • via Nuitee