Hotel Indigo Cleveland Downtown by IHG

Hotels
•
Hotel Indigo
8 (1533 reviews)
651 Huron Road , Cleveland , us
+1 216-377-9000

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
High pet fee
Long valet wait times

Categories

Cleanliness
7.5
There were reports of hair on the bathroom floor and cleanliness issues mentioned.
Service
8.5
Positive comments about staff politeness and professionalism.
Location
9
Often praised for its convenience to local venues.
Room Quality
8
The room quality was generally good, with a few exceptions.
Amenities
7
Limited amenities, as some guests reported missing essentials like bedding.
Value for Money
7.5
Comments suggest some feel the price is high for what was provided.
Food and Beverage
8
Breakfast quality was mentioned negatively, but bar and restaurant staff were good.
Overall Experience
8.5
Overall positive experiences with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:46

Property Description

Chic Downtown Accommodation
Hotel Indigo Cleveland Downtown offers stylish accommodation in the heart of downtown Cleveland, just a stone's throw away from the iconic Rock & Roll Hall of Fame. Each room is equipped with modern amenities including cable TV, coffee makers, and spacious work desks for your convenience.

Delicious Dining and Convenient Facilities
Indulge in delectable dishes at the on-site Restaurant Headliner Bar and Eatery, serving up scrumptious breakfast and dinner options. Stay active at the fitness centre or host successful meetings in one of the four meeting rooms. Need to catch up on work? The business centre has you covered.

Prime Location for Entertainment and Exploration
With Rocket Mortgage Fieldhouse across the street and popular attractions like the House of Blues, Progressive Field, and the Children’s Museum within walking distance, there's no shortage of entertainment options. Book your stay now and explore all that Cleveland has to offer!

Important information:

The hotel charges an incidental fee of USD 60 per night.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 45 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 1533 reviews
Cleanliness: 7.5
Service: 8.5
Location: 9
Room Quality: 8
Amenities: 7
Value for Money: 7.5
Food and Beverage: 8
Overall Experience: 8.5
V
vincent • family_with_children • us
1
Pros:

Nothing, and I will never go back, valet let my car get broken into and items stolen out of it

Cons:

How does one get a vehicle broken into, stay at hotel indigo downtown Cleveland

2026-07-25 • via Nuitee
D
David • couple • us
5
Pros:

Room was clean.

Cons:

A couple of staff members got into a very serious fight. The manager had to intervene and the police were called.
The shower seemed small and water pressure weak.
The valet service was very slow Thursday morning. Had to wait over 30 minutes to get our vehicle.

2026-07-24 • via Nuitee
E
Eleanor • solo_traveller • us
5
This is fine, but expensive for what it is.
Pros:

I was in an accessible room. It was genuinely very spacious, plenty of room not just for a travel chair, but one of the larger electric ones. But many of the other features of the room were not quite right. There was one rail for the toilet, it was a little low, and the bath towels were hung on it like a towel rack. It would be a little difficult in this set up to easily transfer. But the features were there! Shower was roll in, collapsible bench in the shower, genuinely made a true effort at being accessible.Emergency pulls in several places, doors appropriately sized.

Bed was comfortable, everything worked in the room.

Cons:

The room smelled a little weird, and elements of the room were weird. Like the curtains were too short for one window (3 inches of the window were just not covered at the bottom of the curtains), and the curtains were too long on the other two. No overhead lighting, and the main standing lamp is unreachable behind an armchair if you are wheelchair bound. Just an odd mix of helpful features and head scratchers. Big gap under the room doors meant that anything happening in the hallway was basically in the room.

2026-07-23 • via Nuitee
H
Heather • family_with_children • us
7
2026-07-22 • via Nuitee
M
M • family_with_children • us
8
Too expensive for the lack of amenities
Pros:

Stayed here for the location

Cons:

Not a good value, high rate still didn’t come with breakfast. We had to park a few blocks away for better rate. One elevator was out of order so we had long waits. Wish there was at least free coffee in the lobby.

2026-07-22 • via Nuitee
P
Pete • couple • us
8
Good hotel, good location, good price for the location
Pros:

Location, comfortable beds

Cons:

Tub was cracked and the tub drain wasn’t right

2026-07-21 • via Nuitee
N
nicole • couple • gb
5
Not What I was expecting from on line Details and pictures .
Pros:

Location

Cons:

General Style , not very inviting .Rooms lacking Style and Lack of cleanliness .Parking facilities and charges

2026-07-21 • via Nuitee
N
Nikki • couple • us
5
Cons:

50 to park

2026-07-19 • via Nuitee
M
Melissa • family_with_children • us
8
2026-07-18 • via Nuitee
K
Kristi • solo_traveller • us
10
Pros:

The staff was great! Room was clean, breakfast was good.

Cons:

There was only 1 elevator working and no smoking area

2026-07-17 • via Nuitee
B
Belal • couple • gb
6
Pros:

Location was great but room was dirty , bathroom had statins Abe the walls were peeling

Cons:

but room was dirty , bathroom had statins Abe the walls were peeling

2026-07-17 • via Nuitee
D
Daniel • couple • us
8
Enjoyed it
Pros:

Great location

Cons:

High cost

2026-07-10 • via Nuitee
X
Xinyi • couple • us
8
Overall pleasant
Pros:

The staffs were super nice, place was quiet and at a good location in downtown(can walk places without driving).

Cons:

The shower was super weird, there was nothing that stops the water from splashing everywhere besides a curtain.

2026-07-09 • via Nuitee
R
Rachel • family_with_children • us
9
Good stay, wish it was a longer one
Pros:

Liked that it was so close to Progressive stadium, this was our 6th time staying here.

Cons:

They were remodeling one of the lobby elevators and we didn't have a room where we could use the elevator by the restaurant so it took a while to get to our room because everyone was using the lobby elevator when some could have used the other elevator.

2026-07-08 • via Nuitee
L
LAURA • extended_group • us
8
Location perfect for footing it around!
Pros:

The location was perfect to walk around and experience some local attractions.
Staff were helpful and kind.

Cons:

An elevator was out and the bathroom could use an update.
The free breakfast at the restaurant looked good but there was a wait so we did not stay to experience.

2026-07-04 • via Nuitee
A
Abram • solo_traveller • us
8
2026-07-03 • via Nuitee
M
Mark • couple • us
8
We enjoyed the stay…
Pros:

Location was great for closeness…to the ballpark.

Cons:

They were working on the elevators…so it was inconvenient.

2026-07-03 • via Nuitee
J
Jackie212 • solo_traveller • us
10
2026-07-02 • via Nuitee
D
David • couple • us
10
Will stay again
Pros:

Staff was very cordial and helpful.

2026-07-01 • via Nuitee
Z
Zachary • couple • us
9
2026-06-29 • via Nuitee