Hotel Indigo Cleveland Downtown by IHG

Hotels
•
Hotel Indigo
8 (1234 reviews)
651 Huron Road , Cleveland , US
+1 216-377-9000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
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Review Highlights

Pros:
Excellent location for events (walking distance to Progressive Field / Rocket Arena)
Comfortable, spacious rooms and beds
Helpful and accommodating front-desk staff noted by multiple guests
Convenient valet service and easy online car-handling system
Cons:
Inconsistent housekeeping (dirty toilet, dust/allergy complaints, stains, found items)
Valet/parking issues: costly ($50), sometimes slow/inattentive and no free parking observed
Elevators are slow, sometimes unreliable and cause delays
Breakfast issues: mediocre, sometimes not included as expected; limited coffee options (only decaf reported)

Categories

Cleanliness
6
Mixed reports: several guests praised clean, well-kept rooms, but multiple strong negative mentions (dirty toilet, heavy dust causing allergies, makeup stains, hair on bed, and a found child's shoe) indicate inconsistent housekeeping and lowered cleanliness score.
Service
8.8
Generally positive and helpful staff noted (accommodating front-desk agent, convenient valet/online system), but service issues appear (slow/inattentive valet, at least one unfriendly desk agent, night staff snippy). Overall service is solid with some inconsistency.
Location
9.5
Consistently praised: ideal for events (Progressive Field/Rocket Arena), within walking distance of downtown attractions and restaurants — repeatedly cited as the hotel’s primary strength.
Room Quality
9
Rooms and beds frequently described as comfortable and spacious; some maintenance/comfort issues mentioned (very hot shower for one guest), but overall room quality is strong for guests attending nearby events.
Amenities
8
Amenities present (valet, elevators, breakfast offerings), but several complaints: elevator reliability and speed, paid valet/parking, and inconsistent breakfast availability. Amenities are useful but have notable friction points.
Value for Money
6.5
Perceived as lacking value by some guests due to extra charges (notably a $50 overnight valet fee), no free parking observed, and expectations of included breakfast not met — lowers perceived value.
Food and Beverage
7.5
Mixed mentions: breakfast described as mediocre and sometimes inaccurately advertised; coffee generally positive but only decaf available in one report. F&B service is ok but not standout.
Overall Experience
8.7
Overall stays are positive mainly because of the unbeatable location and comfortable rooms; however, inconsistent cleanliness, some service hiccups, fees, and elevator issues temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Chic Downtown Accommodation
Hotel Indigo Cleveland Downtown offers stylish accommodation in the heart of downtown Cleveland, just a stone's throw away from the iconic Rock & Roll Hall of Fame. Each room is equipped with modern amenities including cable TV, coffee makers, and spacious work desks for your convenience.

Delicious Dining and Convenient Facilities
Indulge in delectable dishes at the on-site Restaurant Headliner Bar and Eatery, serving up scrumptious breakfast and dinner options. Stay active at the fitness centre or host successful meetings in one of the four meeting rooms. Need to catch up on work? The business centre has you covered.

Prime Location for Entertainment and Exploration
With Rocket Mortgage Fieldhouse across the street and popular attractions like the House of Blues, Progressive Field, and the Children’s Museum within walking distance, there's no shortage of entertainment options. Book your stay now and explore all that Cleveland has to offer!

Important information:

The hotel charges an incidental fee of USD 60 per night.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8
Based on 1234 reviews
Cleanliness: 6
Service: 8.8
Location: 9.5
Room Quality: 9
Amenities: 8
Value for Money: 6.5
Food and Beverage: 7.5
Overall Experience: 8.7
E
Emilee • family_with_children • us
10
2026-10-28 • via Nuitee
J
Jodi • couple • us
10
We attended the ballgame and this location was amazing
Pros:

Prefect location

Cons:

Within walking distance to the Cleveland baseball stadium

2026-10-25 • via Nuitee
M
Marie • couple • us
10
2026-10-22 • via Nuitee
D
danilo • couple • us
10
2026-10-21 • via Nuitee
S
Sanquenetti • family_with_children • us
9
Pros:

The location was ideal for the concert I attended. It was within walking distance of several restaurants.

2026-10-15 • via Nuitee
S
SheQuila • couple • us
4
Not worth the fees
Pros:

Only thing worth mentioning is the convenient location. It literally is right across the street from the Rocket Arena and had a lot of places nearby! The location is top-tier!

Cons:

Let’s start with the dirty toilet, the empty Market, and the false sense of breakfast being included in your stay! I only was happy because of the location. There is also a $50 overnight Valet fee. No free parking in my experience and it was a terrible thing. No smoking section outside so we were literally just in front of the building. It was def not worth the price.

2026-10-13 • via Nuitee
M
Marc • extended_group • us
8
2026-10-11 • via Nuitee
B
Brittiany • solo_traveller • us
8
Cons:

The elevator was a bit scary and slow

2026-10-08 • via Nuitee
T
Talinda • family_with_children • us
10
2026-10-08 • via Nuitee
D
David • couple • us
9
Great stay here while attending concert at Rocket Areba
Pros:

Closeness to Rocket Arena - clean, well kept

Cons:

Shower water wayyy too hot

2026-09-19 • via Nuitee
S
Sherry • couple • us
6
Pros:

Breakfast was mediocre. Coffee good. Service was slow. Location was great! Room was spacious and clean. Walking distance to downtown attractions and restaurants.

Cons:

Valet was slow and inattentive. Should have self-parked in garage across the street.

2026-09-18 • via Nuitee
R
Randi • solo_traveller • us
9
Helpful staff and clean rooms
Pros:

The room and beds were comfortable.

Cons:

The main elevator was not always operational.

2026-09-12 • via Nuitee
K
Kachalkin • extended_group • ca
10
2026-09-11 • via Nuitee
R
Rose • couple • us
4
Disappointed
Pros:

Valet Parking - it was convenient and easy to leave and get the car through their online system

Front desk staff - there was one front desk staff member who was Filipino, she was very accommodating and friendly. But there was another front desk staff member whose name was Julia; she worked near the end of the afternoon until evening. She was not friendly at all.

Cons:

Location - It was in the downtown area. It was our first time in Cleveland, and we just decided to stop over before heading to Chicago. We didn't expect the downtown area to feel like a ghost town. There were a lot of homeless people around the area. There was even a time while we were waiting for our car that a homeless guy went inside the lobby and attempted to ask for money/food from us. The staff then directed the guy out of the hotel lobby, but it was scary.

Room - It seems like the room was not cleaned. It was so dusty that we ended up having allergic rhinitis from the dust. We saw makeup stains (foundation) on the blanket (it looks like they haven't changed the blanket) and a strand of hair on the bed.
Before we checked out, we double-checked the room to make sure that we hadn't left anything. To our surprise, while looking under the chair, we found a child's Crocs shoe. It goes to show that the room was not properly cleaned.

2026-09-08 • via Nuitee
K
Kathleen • couple • us
5
2026-09-07 • via Nuitee
R
Robert • couple • us
7
Nice room, on to high of floor, elevator slow
Pros:

The staff

Cons:

Elevator

2026-09-05 • via Nuitee
R
Ryan • couple • ca
8
Will likely give it another shot next year but will be exploring options as well. It was not quite up to the standard I
Pros:

Location is amazing for baseball games and it’s very easy to get to off the highway

Cons:

The elevators are terrible. Slow and not enough. They are working on them one at a time so at least improvements are being made.

2026-09-05 • via Nuitee
M
Maureen • extended_group • us
9
Pros:

Location, cleanliness

Cons:

Only decaf coffee
Night staff at desk a little snippy

2026-09-04 • via Nuitee
C
Carolyn • extended_group • ca
8
Pros:

Close to Progressive Fields

Cons:

Not many restaurants around

2026-09-04 • via Nuitee
A
anita • couple • ca
8
Great spot to be where the action is.
Pros:

The location was perfect for where we wanted to be , very close to Progressive field.

Cons:

For the price I think a breakfast should have been included

2026-09-04 • via Nuitee