Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, attentive staff (multiple mentions of Sebastian)
Excellent central location
Clean and comfortable rooms
Very good / great breakfast
Spacious rooms with good views
Comfortable beds
Cons:
Self check-in/system issues and long check-in waits
Noisy air conditioning and disruptive mood lighting in some rooms
Pool cold and pool-area maintenance concerns
Car park filthy, unpleasant smell and parking/payment problems
No drinking water supplied in rooms
Refrigerator freezing food; wet patches on carpets; occasional noise from other guests
Bathroom door not locking (reported)

Categories

Cleanliness
7.6
Rooms frequently praised as very clean and tidy, but multiple reports of filthy lower levels/car park, pool-area maintenance issues, wet patches on arrival and isolated carpet stains reduce the score.
Service
9
Many guests highlight incredibly friendly, attentive and helpful staff (several mentions of 'Sebastian'); a few complaints about slow/self check-in, long check-in delays and poor follow-up on maintenance issues temper an otherwise strong service impression.
Location
9.4
Overwhelmingly positive: repeatedly described as great/central/excellent location with easy access to transport and many restaurants.
Room Quality
7.8
Rooms noted as comfortable, spacious with good views and comfy beds, but issues reported include noisy air conditioning and disruptive 'mood lighting', bathroom door not locking, fridge freezing items, wet patches and occasional noise from neighboring rooms.
Amenities
7.4
Mixed: pool presented well but some found it cold and poorly maintained; complaints about lack of drinking water in rooms, fridge problems, car-park smell/cleanliness and lift/parking system issues.
Value for Money
7.2
Several comments that prices feel high and there were frustrating extra/duplicate charges for parking; combined with some maintenance/system issues this lowers perceived value.
Food and Beverage
9
Breakfast repeatedly praised (great/amazing), cited as a highlight with no significant negative comments about food and beverage.
Overall Experience
8.2
Overall positive stay driven by excellent location, friendly staff and strong breakfast offering, offset by isolated maintenance problems, check-in/system issues and some noisy/amenity concerns—matches the target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Contemporary Rooms and Convenient Amenities
Refurbished in 2021, Mercure Sydney boasts modern rooms with renovated bathrooms, USB ports, rain showers, and workspaces. Some rooms even offer city views or a balcony.

Prime Location and Stunning Rooftop Facilities
Just a short walk from Central Station, the hotel provides easy access to Sydney's CBD. Guests can enjoy a heated rooftop pool with city panoramas, a sauna, and a fitness center.

Dining Excellence and Exceptional Service
Indulge in Australian and international cuisine at Platform 818 Restaurant and Bar, or savor craft beers at Eve's Bar. With 24-hour room service and a dedicated concierge team, Mercure Sydney ensures a memorable stay.

Book now for an unforgettable experience at Mercure Sydney!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: SYD

Location

Guest Reviews

8.2
Based on 12338 reviews
Cleanliness: 7.6
Service: 9
Location: 9.4
Room Quality: 7.8
Amenities: 7.4
Value for Money: 7.2
Food and Beverage: 9
Overall Experience: 8.2
K
Kristin • couple • au
10
2026-10-31 • via Nuitee
J
Joanne • family_with_children • au
10
Pros:

Staff incredibly friendly, especially Sebastien! Hotel was welcoming, rooms very clean, pool was presented well. Great location. Would definitely stay here again.

2026-10-31 • via Nuitee
B
Brooke • couple • au
10
2026-10-31 • via Nuitee
C
Charlotte • family_with_children • au
8
Family friendly, great breakfast, amazing location
Pros:

Great location

Cons:

Pool was cold but great view

2026-10-30 • via Nuitee
B
Benjamin • solo_traveller • au
1
2026-10-30 • via Nuitee
C
Candra • couple • au
10
2026-10-30 • via Nuitee
C
Catherine • solo_traveller • au
8
Pros:

Nice spacious room with good view and great location.
Late check-out, storage of luggage.
Mainly friendly, efficient, helpful staff - especially at check-out.

Cons:

Refrigerator- all settings resulted in frozen goods;
3 wet patches on the carpeted floor on arrival;
Only one chair for glass table - unsuitable for >1 person.

2026-10-30 • via Nuitee
N
Nicole • couple • au
9
Pros:

Location and very comfortable

Cons:

Checking in to a machine could be improved with more instruction

2026-10-30 • via Nuitee
S
Sarah • family_with_children • au
8
Great location. Amazing breakfast options. Very comfortable and convenient.
Pros:

Clean, tidy. Great breakfast. Great location.

Cons:

The bathroom door didn’t lock. Otherwise it was all great.

2026-10-29 • via Nuitee
H
Hughes • family_with_children • au
8
2026-10-29 • via Nuitee
S
Sílvia • family_with_children • my
8
Super bem localizado
Pros:

Localização muito central perto de todos os transportes públicos.

Cons:

Limpeza e manutenção da zona da piscina

2026-10-29 • via Nuitee
R
Rowinderjeet • family_with_children • au
7
While the start was bad, the amazing staff went over to make our stay as comfortable.
Pros:

The staff are amazing.

Cons:

1.5hours to check in and stuck in the lift

2026-10-29 • via Nuitee
Y
Ywally Doll • family_with_children • au
8
2026-10-29 • via Nuitee
M
Mark • solo_traveller • au
4
Extremely poor service in rectifying the issue or moving to a better room.
Pros:

Location was great.

Cons:

The extremely poor air conditioning and completely stupid “mood lighting” which, would both turn on 3 or 4 times each and every night. The air conditioning was super loud (think small jet plane engine) and the lighting, well the two combined and yep you’re immediately wide awake each and every time.
Several times over 5 nights this was raised with the reception. Was Assured maintenance would rectify and nothing changed. No follow up contact or information provided.
Customer service? Yeah/nah they’ve never heard of it.

2026-10-29 • via Nuitee
B
Bea Pate • family_with_children • au
10
Pros:

Breakfast especially

2026-10-29 • via Nuitee
J
Jodie • solo_traveller • au
10
2026-10-28 • via Nuitee
V
valyakalayil • family_with_children • my
9
centrally located
Pros:

its located centrally so easy to get around.
lots restaurants around but nearly all of them serve asian food.
the room i was in was bright and since we were in a corner room, we had two views.
the lighting was good compared to many hotels which have poor lighting which they claim makes its cozy 😆

Cons:

they dont have drinking water in the rooms.
i suugest they supply glass bottles filled with water in the rooms and once its finished, the guest can go refill it themselves

2026-10-28 • via Nuitee
D
Donna • couple • au
10
Wonderful
Pros:

Everything

Cons:

Nothing

2026-10-27 • via Nuitee
L
Lyndall • couple • au
8
2026-10-27 • via Nuitee
R
Rebel • family_with_children • au
9
Pros:

Great location and hotel was beautiful

Cons:

Car park and lower levels of the hotel where filthy and the smell was horrendous.
Wasn’t a great fan of self check in . Checking out was easy but

2026-10-27 • via Nuitee