Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good breakfast
Cons:
Noisy rooms
Issues with cleanliness in common areas
Dated decor

Categories

Cleanliness
7.63
Some guests mentioned issues with room cleanliness and a dirty windowsill at the pool.
Service
8.6
Frequent mention of friendly staff and efficient service.
Location
9.14
Numerous reviews praised the hotel's great location near Central Station and accessibility to attractions.
Room Quality
8.09
Rooms were mostly described as clean and comfortable, but some noted noise issues.
Amenities
8.12
Kiosk check-in and other facilities received positive mentions; however, some areas were noted as dated.
Value for Money
8.08
Generally noted as good, but some guests felt prices could be more affordable.
Food and Beverage
8.13
Breakfast was praised, though the dining area was noted as dark.
Overall Experience
8.6
The majority of reviews reflect a very satisfactory stay with a few minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 16:52

Property Description

Contemporary Rooms and Convenient Amenities
Refurbished in 2021, Mercure Sydney boasts modern rooms with renovated bathrooms, USB ports, rain showers, and workspaces. Some rooms even offer city views or a balcony.

Prime Location and Stunning Rooftop Facilities
Just a short walk from Central Station, the hotel provides easy access to Sydney's CBD. Guests can enjoy a heated rooftop pool with city panoramas, a sauna, and a fitness center.

Dining Excellence and Exceptional Service
Indulge in Australian and international cuisine at Platform 818 Restaurant and Bar, or savor craft beers at Eve's Bar. With 24-hour room service and a dedicated concierge team, Mercure Sydney ensures a memorable stay.

Book now for an unforgettable experience at Mercure Sydney!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: SYD

Location

Guest Reviews

8.3
Based on 12281 reviews
Cleanliness: 7.63
Service: 8.6
Location: 9.14
Room Quality: 8.09
Amenities: 8.12
Value for Money: 8.08
Food and Beverage: 8.13
Overall Experience: 8.6
B
Brad • couple • au
5
Frustrating
Pros:

Location and friendly staff

Cons:

The wifi did not work in our room so we could not use the chromecast facility to watch a movie. We asked multiple times and was not corrected

2026-08-29 • via Nuitee
R
Rini • couple • au
10
2026-08-29 • via Nuitee
M
maureen • solo_traveller • au
9
Great for my four day holiday
Pros:

Location close to Central Station and light rail
Breakfast included in price

Cons:

Noisy air conditioner

2026-08-28 • via Nuitee
M
Melinda • couple • au
10
Pros:

Staff member Edgar was fabulous

2026-08-28 • via Nuitee
O
Oliver • family_with_children • au
7
Ac in room very noisy, pool was not very warm and the sauna barely got to any temperature.
Pros:

Location

Cons:

Location and breakfast was good

2026-08-28 • via Nuitee
F
Fincher • couple • au
7
We’ll be back
Pros:

It’s convenience to city and Public transport - especially regional trains

Cons:

Auto/ tech Check in system was chaotic, didn’t work and we still had to queue up for personal service

2026-08-28 • via Nuitee
P
Paul • family_with_children • au
10
2026-08-28 • via Nuitee
H
Huda • couple • ae
10
2026-08-28 • via Nuitee
S
Stephen • family_with_children • au
2
2026-08-28 • via Nuitee
Y
YUJUNG • couple • tw
9
2026-08-27 • via Nuitee
K
Kotaro • solo_traveller • jp
9
いい場所・いいスタッフ。
Pros:

駅至近で旅の始め・終わりには最適。　加えてスタッフがどの方も親切。

Cons:

なし。

2026-08-27 • via Nuitee
A
Anthéa • solo_traveller • nc
10
2026-08-26 • via Nuitee
N
Natalie • couple • au
10
2026-08-26 • via Nuitee
T
Tony • couple • au
8
Short o’nite stay - good location and very clean. Ruined by one noisy bed
Pros:

Location. Quietness despite being in central city

Cons:

Squeaky bed

2026-08-26 • via Nuitee
S
Sarah • family_with_children • au
2
2026-08-26 • via Nuitee
T
Tess • solo_traveller • au
8
It was comfortable and the staff were great and friendly
Pros:

Close to shopping and transport

Cons:

The pillows were too soft.
It would be great if you had greenery like plants to warm up the foyer

2026-08-26 • via Nuitee
W
Wong • solo_traveller • au
8
2026-08-26 • via Nuitee
C
Cynthia • couple • au
7
2026-08-25 • via Nuitee
N
Nathan • family_with_children • au
9
2026-08-25 • via Nuitee
L
Li • solo_traveller • cn
8
2026-08-25 • via Nuitee