Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good breakfast
Cons:
Noisy rooms
Issues with cleanliness in common areas
Dated decor

Categories

Cleanliness
7.63
Some guests mentioned issues with room cleanliness and a dirty windowsill at the pool.
Service
8.6
Frequent mention of friendly staff and efficient service.
Location
9.14
Numerous reviews praised the hotel's great location near Central Station and accessibility to attractions.
Room Quality
8.09
Rooms were mostly described as clean and comfortable, but some noted noise issues.
Amenities
8.12
Kiosk check-in and other facilities received positive mentions; however, some areas were noted as dated.
Value for Money
8.08
Generally noted as good, but some guests felt prices could be more affordable.
Food and Beverage
8.13
Breakfast was praised, though the dining area was noted as dark.
Overall Experience
8.6
The majority of reviews reflect a very satisfactory stay with a few minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 16:52

Property Description

Contemporary Rooms and Convenient Amenities
Refurbished in 2021, Mercure Sydney boasts modern rooms with renovated bathrooms, USB ports, rain showers, and workspaces. Some rooms even offer city views or a balcony.

Prime Location and Stunning Rooftop Facilities
Just a short walk from Central Station, the hotel provides easy access to Sydney's CBD. Guests can enjoy a heated rooftop pool with city panoramas, a sauna, and a fitness center.

Dining Excellence and Exceptional Service
Indulge in Australian and international cuisine at Platform 818 Restaurant and Bar, or savor craft beers at Eve's Bar. With 24-hour room service and a dedicated concierge team, Mercure Sydney ensures a memorable stay.

Book now for an unforgettable experience at Mercure Sydney!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: SYD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs AUD 50 per day.

Location

Guest Reviews

8.3
Based on 11447 reviews
Cleanliness: 7.63
Service: 8.6
Location: 9.14
Room Quality: 8.09
Amenities: 8.12
Value for Money: 8.08
Food and Beverage: 8.13
Overall Experience: 8.6
J
Jean-Yves solo_traveller ch
10
Pros:

L'emplacement
Le buffet du petit déjeuner
Le restaurant
Le service bagage

Cons:

La piscine
Le sauna

2026-05-23 via Nuitee
D
Dewi couple au
3
2026-05-23 via Nuitee
G
George family_with_children au
10
Had a great stay, twice in two weeks. The staff were very welcoming.
Pros:

The room we had was very spacious, comfortable and quiet.
The location was excellent, right next to Central Station.
Easy access to trains, light rail and buses and shopping/restaurants etc.
The breakfast exceeded our expectations -- quality and selection were fantastic.

Cons:

That we had to leave:(
Not able to switch off airconditioner.

2026-05-23 via Nuitee
K
Kasey family_with_children au
10
Pros:

Great location and comfortable rooms

2026-05-23 via Nuitee
Y
Young soo solo_traveller au
7
2026-05-23 via Nuitee
A
alton couple au
8
2026-05-23 via Nuitee
M
Michael couple au
8
2026-05-23 via Nuitee
A
Adrian couple au
9
Great hotel, highly recommended to anybody
Pros:

Proximity to central station and China town

Cons:

Great pool and outstanding buffet breakfast

2026-05-23 via Nuitee
L
Lisa solo_traveller au
9
Pros:

Minutes from Central station, paddy's markets etc

2026-05-23 via Nuitee
R
Rochelle solo_traveller au
6
2026-05-23 via Nuitee
D
David family_with_children au
9
2026-05-23 via Nuitee
H
HUONGGIANG family_with_children vn
10
gia đình mình đã có kỳ nghỉ tuyệt vời tại Mercure Sydney. Mình sẽ trở lại khi đến Sydney lần sau.
Pros:

bữa sáng có nhiều lựa chọn, thức ăn ngon, phù hợp với mình. Nhân viên phục vụ nhiệt tình, vui vẻ,... mình rất thích.
Nệm êm, chăn ấm, yên tĩnh... mình có giấc ngủ rất ngon. nhận & trả phòng cũng nhanh gọn lẹ....

Cons:

không có gì cả. mọi thứ đều tuyệt vời.

2026-05-23 via Nuitee
L
Lisa solo_traveller au
10
Looking forward to coming back
Pros:

Room was very comfortable and big enough to relax in. I loved the colour changing lights!

Cons:

The bed was a little hard.

2026-05-23 via Nuitee
L
luciane couple br
10
Um então situa-se na região central próximo a vários restaurantes lojas transporte coletivo funcionários extremamente ed
Pros:

Confortável

2026-05-22 via Nuitee
R
Robyn solo_traveller au
9
Perfect for an overnight stay.
Pros:

Location excellent. Room was very clean and ready for an early check in which I had requested. Staff were very helpful and friendly.

Cons:

N/A

2026-05-22 via Nuitee
C
Colin solo_traveller au
10
2026-05-22 via Nuitee
C
Christine solo_traveller au
8
2026-05-22 via Nuitee
I
Isabel solo_traveller pt
8
2026-05-22 via Nuitee
C
Christine couple au
8
2026-05-22 via Nuitee
N
Nyssa solo_traveller au
8
2026-05-22 via Nuitee