Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good breakfast
Cons:
Noisy rooms
Issues with cleanliness in common areas
Dated decor

Categories

Cleanliness
7.63
Some guests mentioned issues with room cleanliness and a dirty windowsill at the pool.
Service
8.6
Frequent mention of friendly staff and efficient service.
Location
9.14
Numerous reviews praised the hotel's great location near Central Station and accessibility to attractions.
Room Quality
8.09
Rooms were mostly described as clean and comfortable, but some noted noise issues.
Amenities
8.12
Kiosk check-in and other facilities received positive mentions; however, some areas were noted as dated.
Value for Money
8.08
Generally noted as good, but some guests felt prices could be more affordable.
Food and Beverage
8.13
Breakfast was praised, though the dining area was noted as dark.
Overall Experience
8.6
The majority of reviews reflect a very satisfactory stay with a few minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 16:52

Property Description

Contemporary Rooms and Convenient Amenities
Refurbished in 2021, Mercure Sydney boasts modern rooms with renovated bathrooms, USB ports, rain showers, and workspaces. Some rooms even offer city views or a balcony.

Prime Location and Stunning Rooftop Facilities
Just a short walk from Central Station, the hotel provides easy access to Sydney's CBD. Guests can enjoy a heated rooftop pool with city panoramas, a sauna, and a fitness center.

Dining Excellence and Exceptional Service
Indulge in Australian and international cuisine at Platform 818 Restaurant and Bar, or savor craft beers at Eve's Bar. With 24-hour room service and a dedicated concierge team, Mercure Sydney ensures a memorable stay.

Book now for an unforgettable experience at Mercure Sydney!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: SYD

Location

Guest Reviews

8.3
Based on 12182 reviews
Cleanliness: 7.63
Service: 8.6
Location: 9.14
Room Quality: 8.09
Amenities: 8.12
Value for Money: 8.08
Food and Beverage: 8.13
Overall Experience: 8.6
C
Carly • solo_traveller • au
8
2026-08-09 • via Nuitee
C
Carmel • solo_traveller • au
10
2026-08-08 • via Nuitee
C
Christine • couple • au
8
2026-08-08 • via Nuitee
N
Newman • family_with_children • au
9
2026-08-08 • via Nuitee
J
John • solo_traveller • gb
10
All good
Pros:

Friendly, helpful staff

Cons:

Nothing

2026-08-08 • via Nuitee
F
Fritzie • solo_traveller • au
9
2026-08-08 • via Nuitee
T
Tsung-Hsien • couple • tw
8
2026-08-08 • via Nuitee
T
Travis • solo_traveller • au
9
Pros:

Staff friendly and professional - - close to transport & Central station

Cons:

Nothing@

2026-08-07 • via Nuitee
D
Dijkhuizen • solo_traveller • nl
7
Pros:

De locatie

Cons:

Het ontbijt zou iets uitgebreider mogen.

2026-08-07 • via Nuitee
T
Tania • couple • au
5
2026-08-07 • via Nuitee
P
Patricia • couple • au
10
Comfy easy breezy
Pros:

Facilities on a longer stay would love to take advantage of them more spending quality time with my partner

Cons:

There was a Colour light around the mirror above the bed and after we used it for mood
Lighting it came on a couple of times throughout the night waking us up

2026-08-07 • via Nuitee
D
Dusty • couple • kr
6
2026-08-07 • via Nuitee
H
Harley • couple • au
10
Pros:

Location and staff

2026-08-06 • via Nuitee
T
teresa • couple • au
9
The hotel is in a great location especially if you want to use public transport, room was very comfortable and the staff
Pros:

Have stayed before. Excellent location. Great service. Staff are very friendly and helpful.

Cons:

Temperature of the water in the pool was a bit cool.

2026-08-06 • via Nuitee
J
Julia Magdalena • solo_traveller • de
10
2026-08-06 • via Nuitee
B
Badiu • extended_group • au
9
Overall it’s a great location, easy to find your way around. Great spot to see Sydney
Pros:

Loved the breakfast and how it was set up, plenty of food to choose from.
The indoor pool was also such a bonus however wasn’t that heated as it should have been so was a bit cold.

Cons:

The mini fridge wasn’t cold enough

2026-08-06 • via Nuitee
A
Angelina • family_with_children • au
9
2026-08-06 • via Nuitee
P
Penny • couple • au
9
Pros:

All good

Cons:

Nil

2026-08-05 • via Nuitee
K
Kelly • family_with_children • nz
9
Thoroughly enjoyable. Would stay again, and recommend to all our friends!
Pros:

The location was incredible - so close to central station - so easy with kids. The staff were amazing, helpful and friendly. Buffet breakfast each day was great quality.

2026-08-05 • via Nuitee
M
Michelle • couple • au
8
Position perfect
Pros:

Location next to central railway station. Very helpful reception staff. Best breakfast in town!

Cons:

Dark colours in room were depressing. Signs to breakfast room could not be found, leaving us reliant on asking staff.

2026-08-05 • via Nuitee