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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Golf course
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Currency exchange
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Non-smoking throughout
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Sun terrace
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Parking garage
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Shuttle service (additional charge)
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Minimarket on site
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Concierge service
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Special diet menus - on request
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Snack bar
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ATM/cash machine on site
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Pool with view
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Heated pool
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Electric vehicle charging station
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Indoor pool
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Rooftop pool
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Sun loungers or beach chairs
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Wine/champagne
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Coffee Shop on site
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Fruits
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
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Happy hour
Review Highlights
Categories
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Property Description
Contemporary Rooms and Convenient Amenities
Refurbished in 2021, Mercure Sydney boasts modern rooms with renovated bathrooms, USB ports, rain showers, and workspaces. Some rooms even offer city views or a balcony.
Prime Location and Stunning Rooftop Facilities
Just a short walk from Central Station, the hotel provides easy access to Sydney's CBD. Guests can enjoy a heated rooftop pool with city panoramas, a sauna, and a fitness center.
Dining Excellence and Exceptional Service
Indulge in Australian and international cuisine at Platform 818 Restaurant and Bar, or savor craft beers at Eve's Bar. With 24-hour room service and a dedicated concierge team, Mercure Sydney ensures a memorable stay.
Book now for an unforgettable experience at Mercure Sydney!
Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
Room was fantastic, breakfast is awesome.
Everything was perfect.
Location was excellent. Staff were amazing, very friendly. Room was wonderful. My bed was a little firm but that's ok. It was a lovely getaway
Room was amazing. 2 queen beds and a lounge room. It was like a mini apartment. The staff were wonderful. All very friendly and nothing was too much trouble. Good breakfast.
We paid extra for early check in which was approved, but we were not able to check in till normal time. They did refund us but would have been good to be informed earlier.
Location
Good restaurant
The convenience of location and cleanliness were terrific.
Didn’t particularly like being pulled aside at breakfast because our payment had to be verified
Location
So easy to get to from Central station and a great location
Nothing to add
It was clean .. well appointed.
Close to various food venues
Location
We were very disappointed with our stay. We booked a family room, but unfortunately it was not suitable for our family. The room was on the second level and required us to walk up stairs, which was particularly difficult with a 3-year-old, a 3-month-old baby and luggage. Unfortunately, no one offered to assist us with our luggage.
The room itself also had two steep steps leading up into the bathroom, which was inconvenient and potentially unsafe, especially when carrying a baby or managing a young child.
The breakfast was also very disappointing. There was a very basic selection, with only one dish to choose from along with a drink. Even simple options such as bacon and eggs were not available. We understand that the hotel caters to halal dietary requirements, but we still expected a little more variety at breakfast, particularly for a family stay.
Screen projector instead of a Flat screen TV was terrible quality, difficult to see in daylight and shakes.
Most disappointing of all was the lack of friendly or helpful service. Despite travelling with two young children, including a baby, we felt that the staff made very little effort to assist us.
We ended up requesting a different room because the original family room was simply not practical for our family. Overall, the experience was disappointing and did not meet our expectations.
Was very central to everything was a bit noisy to sleep lots sirens.
Nothing
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