Muthu Westcliff Hotel (Near London Southend Airport)

Hotels
Muthu Hotels
7.2 (3806 reviews)
18-20 Westcliff Parade , Southend-on-Sea , gb

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Excellent location
Helpful staff
Good breakfast options
Cons:
Cleanliness issues
Basic room quality
Inconsistent hot water

Categories

Cleanliness
5.63
Several reviews noted cleanliness issues, particularly with carpet and hot water.
Service
8.1
Positive mentions of helpful staff and overall service.
Location
8.64
Many reviews appreciated the excellent location.
Room Quality
6.59
Mixed feelings with some rooms described as basic and needing improvement.
Amenities
7.12
Amenities were helpful but some issues with the quality of items.
Value for Money
7.28
Some reviews suggested good value but given issues, opinions varied.
Food and Beverage
6.63
Food quality had mixed reviews, with breakfast being noted but often not warm.
Overall Experience
7.6
General sentiment was mixed, with many positive experiences overshadowed by notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 09:44

Property Description

Historic Victorian Charm
Dating back to 1891, our Victorian hotel offers a unique experience with stunning views of the Thames Estuary. Individually decorated rooms, free Wi-Fi, and a brasserie restaurant await you.

Classic Boutique Rooms
Experience elegance in our rooms with a classic English boutique style. Enjoy the comfort of private bathrooms with toiletries, tea/coffee facilities, and picturesque views of the Estuary from select rooms.

Relaxation and Entertainment
Unwind in the lounge with estuary views, savor afternoon tea, or bask in the patio area. Explore Adventure Island, Southend’s pier, and nearby attractions, all within walking distance.

Ready to immerse yourself in history and luxury? Book your stay now at our Victorian gem by the Thames Estuary.

Important information:

Photos shown are of one room type and the exact room types may vary.

Please note that this property cannot accommodate stag, hen and similar parties.

Please note that no dinner will be served on Christmas Day, Boxing Day and New Year's Eve. A limited menu is available in December and January.

Please be aware that cash payments are not accepted.

Cards may be pre-authorized at any time before arrival.

There is a council charge for parking of GBP 6 this is only payable trough a MOBON app - it is advised by the hotel that this app is downloaded and details entered before arrival to speed up check-in

When booking more than 5 rooms, different policies and additional supplements may applyGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Parking is subject to availability due to limited spaces.
This property might host on-site functions, so noise may be audible in some rooms.
This property is located in a residential area, and guests are asked to refrain from excessive noise.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SEN

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 6.70 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per night when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.2
Based on 3806 reviews
Cleanliness: 5.63
Service: 8.1
Location: 8.64
Room Quality: 6.59
Amenities: 7.12
Value for Money: 7.28
Food and Beverage: 6.63
Overall Experience: 7.6
B
basnet solo_traveller gb
5
2026-07-04 via Nuitee
M
Martin solo_traveller gb
9
Pros:

Character was great, sea view and location. Good breakfast

Cons:

No air con

2026-07-03 via Nuitee
J
Jacob Redvers solo_traveller gb
7
Pros:

Classic British seafront hotel, gorgeous

2026-07-03 via Nuitee
M
MichaelBooking51 solo_traveller gb
6
Pros:

It's cheap ish and cheerful ish. It's safe and warm and dry.

By the sea and ten minute walk into town. Bed old and small but room was quiet.

Cons:

It's just really old and tired, but the staff are great and I had a good sleep.

2026-07-03 via Nuitee
K
Keith couple gb
5
Hotel could do much better
2026-07-03 via Nuitee
R
Rudolph Jefferson couple gb
4
Pros:

The location is good, situated on the quieter part of the area, near the beach and has a lot of green space.

Cons:

The shower pressure is weak, the drain clogs easily. The sheets when we arrived has stains. No electric outlet near the bed and is not even working, same as the other lights. WIFI is very slow, 5G is better.

2026-07-02 via Nuitee
P
Peter solo_traveller gb
8
2026-07-02 via Nuitee
J
Jake solo_traveller ca
8
2026-07-02 via Nuitee
T
Tom couple gb
8
Only stayed 1 night going to a funeral was convenient and the breakfast was good
Pros:

Convenient, quiet, on the sea front, comfortable room, clean bathroom.

Cons:

Was a bit hot in the room but is it summer

2026-07-01 via Nuitee
R
Roma couple gb
5
2026-07-01 via Nuitee
M
Mihai Dorel couple ro
8
2026-06-30 via Nuitee
A
Alan couple gb
9
2026-06-30 via Nuitee
S
Sara couple gb
6
Excellent location though breakfast was rather poor and coffee terrible
Pros:

The sea/Thames estuary view

Cons:

There was no filter coffee at breakfast, just a bowl of instant coffee granules. Not what I expect from a reasonably priced hotel

2026-06-29 via Nuitee
L
Lisa solo_traveller gb
3
wont be back
Pros:

Breakfast was nice, good selection of food and drinks.

Cons:

No snacks available in the hotel only proper sit down food, room was really tatty...........REALLY tatty, couldn't put the shower head on holder to shower as it was broken, shower screen too short and bath Extremely slippery! electric fan barely wafted air and all 3 settings were the same so clearly not working properly.....but the very worst thing was the window. no curtain, just a poorly fitting old and tatty blind which didnt shut out light, super high window was wide open on arrival but blind was fully up so room roasting as its south facing. all the seal on the window was hanging off which wasnt an issue until 1am when there was a massive storm. blind was whipping around outside and rain was soaking me in bed, i had to climb from the bed to the wet slippery windowsill and climb half out the window to close it. as there was no seal the window didnt shut fully and the closing mechanism at the side was broken, this made a massive racket wind whistling through and the blind still whipping up and smacking the window, i called for help, no other suitable room available. i was awake till 3.50 am when the storm stopped. dropped off and was shortly woken up by the sun streaming straight onto my face because of the lack of curtains and old tatty blind. worst sleep i have had after a day of lots of travelling and an evening out with friends. i will not recommend this hotel. it cost £117 for the one night 1 person in a compact double with breakfast. there was zero luxury whatsoever. some of the listed facilities in the room were non existent and no aircon in room whatsoever. lift an oven. lady at breakfast could smile. night staff unhelpful and moody. front desk was nice on arrival and location is good. thats all.

2026-06-29 via Nuitee
J
Jason solo_traveller gb
10
Pros:

Lovely hotel good location over looking the sea .

Cons:

Fans was not strong enough as it was so hot weather but apart from that all was lovely .

2026-06-29 via Nuitee
A
Alethea family_with_children gb
7
Overall pleasant and comfortable stay for the money paid
Pros:

Good location and good size room and bathrooms

Cons:

The bed weren’t terrible but could be. Better

2026-06-29 via Nuitee
E
Emil solo_traveller gb
10
2026-06-29 via Nuitee
L
Liridona couple gb
4
2026-06-29 via Nuitee
G
graham solo_traveller gb
10
Excellent
Pros:

Didn't partake

Cons:

Everything as expected

2026-06-29 via Nuitee
M
Moira solo_traveller au
7
In a great position
Pros:

Central to the sea front. My room had great views of the Thames.

Cons:

Cleanliness of room, needed a deep clean with regards to dusting and door knobs/rails.
No daily service except was offered a towel replacement once over 3 nights.

2026-06-28 via Nuitee