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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Garden
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Hiking
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Lift / Elevator
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Laundry
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Luggage storage
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Fishing
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Horse riding
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Golf course
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Facilities for disabled guests
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Car hire
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Canoeing
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Dry cleaning
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Skiing
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Massage services
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Packed lunches
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Ski storage
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Currency exchange
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Babysitting/child services
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Valet parking
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Accessible parking
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Board games/puzzles
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Concierge service
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Electric vehicle charging station
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Wine/champagne
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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First aid kit available
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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Face masks for guests available
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Delivered food - securely covered
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Temporary art galleries
Review Highlights
Categories
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Property Description
Luxurious Accommodation with Breathtaking Views
Hotel St Moritz Queenstown offers a luxurious stay in the heart of Queenstown, boasting stunning views of Lake Wakatipu and The Remarkables. Each room and suite is elegantly appointed with modern amenities including a 40-inch LCD TV, iPod docking station, and free WiFi. The separate en suite bathrooms, reading chairs, and writing desks add a touch of sophistication to your stay.
Dining with a View at Lombardi Restaurant
Indulge in a culinary experience at Lombardi Restaurant, where you can enjoy brasserie-style dining with panoramic views of the lake, mountains, and town center. After a delicious meal, head to Lombardi Bar for a selection of wines, cocktails, and beverages.
Relaxation and Recreation
Unwind at the hotel's fitness center or take a soak in the garden hot tub while enjoying the picturesque surroundings. With exceptional amenities and a prime location, Hotel St Moritz Queenstown is the perfect choice for your next getaway.
If you have selected our restricted rates and terms and conditions, with pre-payment required at the time of booking, please be advised the same credit card used for payment is required to be presented upon your arrival along with the cardholder’s ID. If you are unable to present the card at the hotel, please let us know prior to check in.
Failure to present the credit card used for pre-payment upon your arrival will mean the hotel reserves the right to refund the original card charged and request a new card for payment on arrival.
Please note, there is a 2% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
The location and staff.
Gym too small, low ceilings and not a 5 star standard.
We chose St Moritz for the final stay of our New Zealand trip and decided to splurge, expecting the five-star luxury experience the hotel proudly markets itself as offering. Unfortunately, it fell well short of that standard.
Before we arrived, we let the hotel know we’d be getting there about an hour before the standard check-in time and asked if an early check-in might be possible. We completely understood it would depend on availability. When we arrived, we were told our room wasn’t quite ready, but the receptionist said she’d call or WhatsApp us as soon as it became available. We headed out, then returned about 30 minutes later to organise parking, only for another staff member to tell us the room had actually been ready. We never received the promised call or message, nor any acknowledgement that our room was available. It was a small thing, but it set the tone for the rest of the stay.
The room itself lacked basic features I’d expect in a luxury hotel, especially in a winter destination. There was no rainfall shower - just a cheap handheld shower head that constantly twisted and sprayed water outside the shower. There were no heated towel rails or heated bathroom floors, leaving towels damp overnight and still wet for the next morning’s shower. The doonas were also surprisingly thin and too small for the bed, making the room feel anything but luxurious.
Breakfast was another disappointment. We were told barista coffee was included, only to then find out it wasn’t. The buffet selection was very small, items weren’t replenished (including the Pana Chocolate), and overall it didn’t resemble the breakfast offering you’d expect from a five-star hotel.
Cleanliness was also lacking. I accidentally dropped my toothbrush on the bathroom floor and was shocked at how filthy it was. Housekeeping trolleys sat in the corridors throughout the day, and the hallways themselves looked tired and dirty.
Parking was another issue.
Super friendly staff
Location, facilities, staff
Отличный отель. В центре города, рядом много кафе и набережная. Вкусные завтраки и замечательный вид с балкона .
Location was good
The room layout, heating and amenities was below average. the service both reception, housekeeping and restaurant was below average
Great location, great breakfast and nice staff
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Location
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