Tru By Hilton Winchester, Va

Hotels
•
Tru by Hilton
8.9 (586 reviews)
118 Mercedes Court , Winchester , US
+1 540-545-8100

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Pets allowed
See all facilities

Review Highlights

Pros:
Great service and friendly staff
Convenient location and amenities
Cons:
Issues with cleanliness in specific areas
Inconsistent room comfort levels

Categories

Cleanliness
8.36
Mixed feedback about cleanliness, particularly concerns about pool area and breakfast area.
Service
9.33
Exceptional customer service expressed in multiple reviews.
Location
9.27
Convenient location praised in several reviews.
Room Quality
8.82
Generally good room quality, though some concerns about comfort and noise.
Amenities
8.75
Decent amenities with specific mentions of breakfast and common areas being good.
Value for Money
8.81
Perceived value is good, but some pricing feedback on pet fees.
Food and Beverage
8.66
Good breakfast options, though a few wanted extended hours.
Overall Experience
9.23
Overall positive experience highlighted across multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 18:25

Property Description

Modern Accommodations
Tru By Hilton Winchester, Va offers contemporary rooms with free WiFi and air conditioning, ensuring a comfortable stay for guests.

Convenient Location
Situated within proximity to popular attractions like Alamo Drafthouse Cinema and Cedar Creek, this non-smoking hotel provides easy access to key destinations.

24-Hour Service
With a 24-hour front desk, guests can enjoy round-the-clock assistance during their stay at Tru By Hilton Winchester, Va.

Book your stay at Tru By Hilton Winchester, Va for a seamless blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 586 reviews
Cleanliness: 8.36
Service: 9.33
Location: 9.27
Room Quality: 8.82
Amenities: 8.75
Value for Money: 8.81
Food and Beverage: 8.66
Overall Experience: 9.23
J
Jerry • solo_traveller • us
10
2026-09-18 • via Nuitee
J
Jerry • family_with_children • us
10
2026-09-17 • via Nuitee
B
Bryan • couple • us
9
2026-09-16 • via Nuitee
W
Whitmer • solo_traveller • us
3
Pros:

Breakfast was ok.

Cons:

My room did not get cleaned for my entire stay and I had to ask for toilet paper and towels. I was there for 4 days.

2026-09-14 • via Nuitee
F
Ferne • extended_group • us
10
Comfortable rest between two hiking destinations
Pros:

Breakfast was average. I’m not a picky eater. Eggs were ok, sausage ok. Hard to keep buffer warm enough. Went to breakfast @ 8:15. It may have been hotter if we had arrived before 0800.

The location and all the seating options were excellent. Used the pool after arrival and found the ice dispenser & water fill system excellent for refilling drinking bottles.

Bed was very comfortable, sheets were smooth and soft. Really like LVT flooring . So much nicer than icky carpet. Must be so much easier to keep clean, especially if a pet comes on vacation.

Cons:

I don’t really have anything to complain about. The price was excellent for our needs ( clean sheets, comfortable bed, lots of towels( brought my own beach towel for pool) and nice gathering areas in the main area.
Easy in/out for Highway. Very clean environment.

2026-09-10 • via Nuitee
A
Annie • family_with_children • us
10
Impressed by the luxury touches
Pros:

Fresh and bright

2026-09-08 • via Nuitee
K
KS0090 • solo_traveller • us
10
Pros:

Breakfast was wonderful and great communication from staff. The text message checking in on me was great.

Cons:

n/a

2026-09-08 • via Nuitee
K
Krystal • solo_traveller • us
8
Pros:

Nice room. Staff very friendly. Loved that the desk was rollable so I didnt have to sit right beside the air conditioner to work.

Cons:

Shower was a little dated as the seal around the door was coming off. Did not affect the use of the shower, however did put more water on the floor

2026-09-05 • via Nuitee
B
Barry • couple • us
1
2026-08-31 • via Nuitee
D
Dana • couple • us
9
Ecomical, great place to stay for a night
Pros:

There were 4 sets of towels/washcloths in the bathroom - without my having to go ask for them. Shower and tv were both large. And HBO Max was available on the tv without my sigining in to my own account. Yogurt was very good.

Cons:

The bed was not quite firm enough for my back.

2026-08-28 • via Nuitee
R
Richard • solo_traveller • ca
8
2026-08-25 • via Nuitee
N
Nadine • couple • us
9
2026-08-24 • via Nuitee
T
Tatiana • family_with_children • us
9
Nice hotel to families with kids and pets
Pros:

Breakfast, pool, the hotel itself is brand new and very nice staff.

Cons:

They could invest in a pet area outside.

2026-08-23 • via Nuitee
W
William • couple • us
10
Pros:

It was all good.

Cons:

the breakfast wasnt the best.

2026-08-20 • via Nuitee
R
Roberta • solo_traveller • us
9
2026-08-16 • via Nuitee
P
Perry • solo_traveller • us
10
Pros:

Clean and Safe!

2026-08-10 • via Nuitee
R
rob • solo_traveller • us
7
2026-08-06 • via Nuitee
L
Luzann • solo_traveller • us
10
2026-08-06 • via Nuitee
M
Michael • family_with_children • us
8
2026-08-04 • via Nuitee
E
Elodie • family_with_children • ca
9
Bien
Pros:

Proche autoroute pour faire une pause entre trajet

Cons:

La borne pour recharge électrique ne fonctionnait pas, on nous a dit que c’était gratuit mais finalement non

2026-08-02 • via Nuitee