Sunway Hotel Georgetown Penang

Hotels
•
Sunway Hotels & Resorts
8.1 (1270 reviews)
33 New Lane (Off Macalister Road) , George Town , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Value for money
Cons:
Poor wifi connection
Limited pool capacity
TV and maintenance issues

Categories

Cleanliness
7.75
Rooms were clean but some mentioned insufficient toiletry supplies.
Service
8.35
Staff were described as helpful and friendly in multiple reviews.
Location
8.85
The hotel is well-located with food stalls nearby and easy access to the city center.
Room Quality
7.95
Rooms were comfortable with a spacious layout but issues with certain room facilities noted.
Amenities
7.45
Limited amenities with some lacking facilities like enough loungers by the pool.
Value for Money
8.75
High value for money expressed, especially for location and room conditions.
Food and Beverage
7.65
Breakfast options criticized for lack of clarity in menu descriptions.
Overall Experience
8.05
Generally satisfactory with plans to return due to location and value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:43

Property Description

Convenient Location
Modern Accommodations
Great Dining Options

Experience the charm of Georgetown at Sunway Hotel with an outdoor pool and free WiFi. Conveniently located near popular attractions, our spacious rooms offer a modern stay. Enjoy the 24-hour fitness center and dining at Sun Cafe. Book now for an unforgettable Penang getaway!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. With effect from 1 June 2014, the Penang City Council will be imposing a city tax of MYR 3 per room per night, which is payable directly to the resort upon check-in.
Please note that the name on the credit card used for the booking should correspond to the guest staying at the property.
Please note that the property will collect a deposit upon check-in.
Please enter your full name in English letters as shown on your passport (e.g., WANG WEI). If your booking is under Chinese characters, please reply with your name in English letters.
Maintenance work of the Swimming Pool will be carried out from 8th June 2026 to 29th June 2029.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Mon, Jun 8, 2026 until Mon, Jun 29, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children from 4 years old to 12 years old stay for MYR 127.60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 1270 reviews
Cleanliness: 7.75
Service: 8.35
Location: 8.85
Room Quality: 7.95
Amenities: 7.45
Value for Money: 8.75
Food and Beverage: 7.65
Overall Experience: 8.05
T
Thambipillay • couple • au
9
Pros:

Superb location. Central and convenient to move around. Room was good, clean and very comfortable.

Cons:

N/A

2026-05-22 • via Nuitee
Y
YICHEN • couple • tw
10
2026-05-22 • via Nuitee
楊珮鐶 • family_with_children • tw
8
2026-05-19 • via Nuitee
C
Choong • solo_traveller • my
9
Clean
Pros:

After hotel is refurbished it looks like new. Room is very clean and not smelly. Bed is very comfortable to sleep.

Cons:

Nothing

2026-05-18 • via Nuitee
A
Andrew • solo_traveller • sg
8
2026-05-18 • via Nuitee
N
Noor • solo_traveller • my
7
Pros:

Bilik bersih cantik, parking pun senang

Cons:

Breakfast ok masakan semua sedap dan cantik tersusun.

2026-05-17 • via Nuitee
N
Natarajan Ramkumar • couple • sg
10
Sunway Hotel is the best place and rooms are well maintained, clean with best aircon facilities.
Pros:

Clean and well maintained, best service by reception staff Mr. Kevin.

Cons:

Nothing. All are good.

2026-05-17 • via Nuitee
A
Ameelia • couple • my
10
2026-05-17 • via Nuitee
O
olivia • extended_group • id
9
2026-05-12 • via Nuitee
T
Tina • couple • my
8
2026-05-10 • via Nuitee
M
Martha Ayerza • solo_traveller • id
9
2026-05-06 • via Nuitee
N
NAKATA • family_with_children • jp
10
2026-05-05 • via Nuitee
Y
Yannick • solo_traveller • fr
9
Pros:

Nice room, spacious, nice hotel, huge reception. Clean

Cons:

-

2026-05-04 • via Nuitee
S
Suzana • extended_group • my
8
Very strategic location, Room & facility is very comfortable. Just the breakfast is very limited
Pros:

facility & room is very comfortable & staff are very helpful

Cons:

breakfast is to limited

2026-05-03 • via Nuitee
F
Foo • couple • sg
8
Great location and value for money room rate…
Pros:

Location

Cons:

Neutral

2026-04-30 • via Nuitee
K
KOK • solo_traveller • my
7
2026-04-29 • via Nuitee
S
Sng • family_with_children • my
8
2026-04-28 • via Nuitee
P
Peng Leong • couple • my
8
Nice cozy hotel nestled in the heart of Georgetown
Pros:

Excellent location. Nice cozy place. Lotsa food options nearby

Cons:

Mattress a bit old as certain parts tend to sink more. Pillows too soft

2026-04-23 • via Nuitee
Y
YP • extended_group • my
5
Pros:

Location is good
Room is clean

Cons:

It is very noisy next door from the connecting door. The next door was busy chatting (loud speaker on the phone) & then busy packing & talking until abt 2am.

2026-04-20 • via Nuitee
Y
Yau Wah • solo_traveller • my
9
2026-04-17 • via Nuitee