Malmaison Belfast

When checking in we were informed that the restaurant was closed for a private function. (wedding)
We wanted to book a table for an early dinner before heading to a concert. We were given 2 vouchers for a cocktail each so when we said we would go to the bar we were told it was closed for the same wedding. We were given the option to order them via room service or keep them until the next day. We would however have to wait until bar opened at 1pm to do this, but we had planned to leave for home before this.
Got up to our rooms, then had to go get ready to find somewhere else to eat.
The room was really humid even with the fan on. We were sitting drinking our cocktails instead of in the bar having the malmaison experience.
We had gone to the malmaison for a treat and i had been raving about the hotel to my friend only to be sitting in our room having drinks.
I had booked this through booking.com ages ago and I feel that the hotel had ample opportunity to email me and let me know that the restaurant and bar would not be available for guests to use.
That would then have allowed us to make alternative arrangements to another hotel that would allow us to use the facilities that guests should (in my opinion) be allowed to use.
Totally disappointed by it all. Even when checking out, we were bid farewell but no one asked if we enjoyed our stay or anything.
If we had been told of the situation when booking then it would have been easily sorted. Weddings are usually booked well in advance so malmaison should have let us know.
We had exchanged emails about parking and even an email to say we could book a table in the restaurant. I left it until we checked in as i was unsure about the time my friend and I would arrive.

Shower tap broke (or was broken previously and came off) upon asking for it to be fixed, no one had come. Wasn’t the worst situation as it was still usable but aside from that everything else was really good.

nichts auszusetzen!

The staff were lovely and friendly when we arrived, which made for a great first impression.

However, when we returned to the hotel on Saturday evening after our night out, we wanted to order some food. We asked at reception if room service was available and whether we could have a room service menu. Unfortunately, the young man on reception didn't seem to know the answer to any of our questions and repeatedly told us, "I'm new," even mentioning that he was "just a mechanic."

While I appreciate that everyone has to start somewhere, he didn't make any effort to help us or find someone who could. He just didn't seem to be bothered at all! It was all a little ridiculous!

The following morning, as we made our way to breakfast, we discovered a vending machine in the reception area. As it was clearly visible from the front desk, I was surprised it hadn't been mentioned the previous evening. A simple suggestion really would have made all the difference!

I found this level of customer service disappointing, particularly as it was such a contrast to the warm, helpful attitude of the other members of staff we encountered during our stay. Given that the hotel wasn't inexpensive, I expected a much higher standard of customer service. It wasn't the lack of room service that disappointed me - it was the lack of willingness to help or offer a simple alternative. That was quite unacceptable!

Thankfully, this appeared to be an isolated experience. The other members of staff we met were lovely, attentive and welcoming, so I wouldn't rate the hotel based on one disappointing interaction alone.

Faultless in our opinion 👍🏻

Nothing
I wish my stay was longer

The room was very expensive. One night cost €190. There was only one tiny window overlooking the courtyard, where ventilation units were constantly humming. There was no ventilation in the room itself—it was hot.
The location is great, and the service was also excellent, but for such a price, the room was very disappointing.
Breakfast was not included.