North Lakes Hotel and Spa

Hotels
8.4 (2637 reviews)
Ullswater Road , Penrith , gb

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good food quality
Great location
Lovely amenities
Cons:
Cleanliness issues in rooms
Inconvenient baby cot
Overpriced food

Categories

Cleanliness
7.54
Room cleanliness noted as lacking in some areas, affecting overall perception.
Service
9.01
Staff were friendly and helpful throughout the stay.
Location
8.55
Excellent location for groups and convenient for travel.
Room Quality
8
Rooms were comfortable but with mixed feedback on cleanliness items.
Amenities
8.53
Spa facilities enjoyed by guests, though some complain about access.
Value for Money
7.99
Food considered overpriced by some, impacting overall value perception.
Food and Beverage
9.04
Food quality positively highlighted by multiple guests.
Overall Experience
8.51
Overall, a very enjoyable stay with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:58

Property Description

Luxurious Accommodation
Experience modern rooms with stylish furnishings, cosy beds, and complimentary bottled water. Enjoy the convenience of in-room coffee and tea facilities with fresh milk provided for a delightful stay.

Culinary Delights
Indulge in award-winning dining at FYR restaurant offering seasonal, local produce and a variety of menu options. From grilled specialties to traditional afternoon teas, satisfy your cravings in a sophisticated setting.

Wellness Retreat
Relax and rejuvenate in the hotel's Health & Fitness facilities, featuring a fully-equipped gym, swimming pool, hot tub, sauna, and steam room. Treat yourself to spa services for the ultimate pampering experience.

Book your stay at the North Lakes Hotel and Spa for a luxurious retreat with top-notch amenities and a convenient location near popular attractions.

Important information:

In order to avoid disappointment, advance reservations for dinner are advised. Please contact the hotel once you have made your bedroom reservation to book times.

Please note that there is an additional charge for the use of all leisure facilities.

Bookings of over 10 rooms will be subject to different cancelation policies and different terms and conditions.

Please note that the hotel will charge a pre-authorization of 1 GBP for all bookings on cards. Full payment will be taken for advance purchase or nonrefundable bookings. This property only accepts payment for your room using credit or debit cards; cash is not accepted.

Children swim times apply, and children are only permitted to use the swimming pool from:

Monday - Friday 8.30am - 11:30am & 3:30pm - 6:30pm

Weekends & Bank Holidays - 7:00am - 11:00am & 2:00pm - 6:30pm

Please note that children can only be accommodated in the Family Rooms.

If your rate includes Dinner, Bed and Breakfast, we’ll give you a generous £35.00 food only allowance per adult to spend. This rate also includes a full breakfast. Children in the room are charged an additional £30 per child, per night, including breakfast. All other children's meals are charged as taken. Please contact the hotel to book your table.

Guests are required to show a photo identification and a credit card upon check-in. Please note that all Special Requests are subject to availability, and additional charges may apply.

Please inform North Lakes Hotel & Spa in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    Children from 2 years old to 14 years old stay for £30 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 2637 reviews
Cleanliness: 7.54
Service: 9.01
Location: 8.55
Room Quality: 8
Amenities: 8.53
Value for Money: 7.99
Food and Beverage: 9.04
Overall Experience: 8.51
L
Lily couple gb
10
Great stay
Pros:

Lovely hotel, stayed twice now. Food is great at the restaurant too

2026-07-04 via Nuitee
S
Simona couple gb
9
Birthday spa weekend getaway
Pros:

Staff was really polite, friendly and accommodating. Bed was super comfy and clean. Good location for exploring the lake district.

Cons:

Unfortunately, there were super loud banging of doors super early morning and sometimes late at night. While this might be outside hotel’s control, it’s a consideration to have in mind if you’re a light sleeper.

2026-07-03 via Nuitee
H
Henry couple gb
10
Pros:

Every thing about this hotel was the best of our 3 week trip away staying in variuos hotels. Boy was it value for money. Resturant supurb food, spar facilities top rate. I would deffinatly stay again.

Cons:

Nothing.

2026-07-03 via Nuitee
N
Neversaidnever Business Bristol, England
10
Fyr Restaurant is a real treat.
Pros:

Perhaps the best steak I have ever had from Chef Steven. Terrific service, real attention to detail. Nothing was too much trouble.
Rooms are comfortable, well sized and appointed. Excellent service all round. This is our second year staying and will be back again

2026-07-02 via Tripadvisor
Q
Q9206QPkarlc Business
10
North Lakes Hotel & Spa Great Dining Experience
Pros:

We had a fantastic dining experience at the North Lakes Hotel & Spa, and a big part of that was thanks to Ollie. He was friendly, professional, and incredibly attentive throughout our meal. Nothing was too much trouble, and he made sure we had everything we needed. Most important of which was volume on the TV for the World Cup. His excellent service really made the experience feel special. Ollie is a real credit to the hotel, and we hope to be served by him again on our next visit. Thank you.

2026-06-30 via Tripadvisor
C
chrisX2695SI Business Derbyshire, England
10
Lovely place, great staff
Pros:

Three night stay, thoroughly enjoyed everything. Ollie was a briiliant water.

2026-06-30 via Tripadvisor
R
Ryan couple gb
9
2026-06-30 via Nuitee
P
Pam solo_traveller gb
9
Pros:

Location
Restraunt
Friendly staff
Nice room

Cons:

Soooo hot and no air conditioning
But a fan and opening window

2026-06-30 via Nuitee
L
Liam family_with_children gb
5
Average
Pros:

Spa and restaurant were good

Cons:

Rooms weren't what we expected. Cleanliness was average, rooms were extremely hot. Bunk bed wasnt safe for little one, barrier kept popping off. The price was not worth it for 2 nights of overheating and mediocre rooms.

2026-06-30 via Nuitee
M
Matthew couple gb
6
Overall a very pleasant stay and good value for money.
Pros:

Restaurant and food were amazing. The waiting staff and reception staff were very friendly as well. The spa facilities were easy to find and use and the treatments were also very good.

Cons:

There wasn’t any air conditioning. And unfortunately there were flies in the room and in the restaurant and bar areas which meant I spent a lot of my time shoeing them away.

2026-06-30 via Nuitee
R
Reeta couple gb
4
Far too expensive. DEFINITELY NOT WORTH THE MONEY
Pros:

This is so overpriced and had no ac in the room. Rooms were super hot. So much so, that we couldn't even sleep properly.

Cons:

The fact that it was super over priced.

2026-06-29 via Nuitee
L
Lorraine family_with_children gb
10
2026-06-29 via Nuitee
J
Julie couple gb
8
2026-06-29 via Nuitee
T
Theresa couple ie
10
Excellent food and service top class
Pros:

Very comfortable loved the area around reception for sitting or having a drink so spacious

Cons:

Nothing

2026-06-29 via Nuitee
A
Airmilesfreak Couples Glasgow, Scotland
4
A total waste of money
Pros:

Not worth the money, over £200 per night for this 4 star hotel. Room was ok. I liked the water and fresh milk along every floor. Nobody has changed the voice in the lift..gets the floors wrong. First breakfast was ok with the pancake machine although the hot food was cold ...lying out too long.Dinner of one expensive course or 2 starters as i struggled to find anything to eat.The steak pie was hot and dry with the ale served in a separate dish. "2nd breakfast was cold food as the pancake machine is only at weekends so i had toast and jam and fruit as the bacon was cold and only cooked on 1 side.i picked this hotel for the pool which was lovely but we won't be back. This is not a 4 star hotel...Hiltons in London are cheaper and better...just charging for the 'LakeDistrict'.

2026-06-28 via Tripadvisor
D
Donald couple gb
8
High quality hotel in great location
2026-06-28 via Nuitee
U
Ulinda couple gb
4
Uncomfortable stay
Pros:

Friendly staff, good distance from station. Restuarant beautiful and good venue for events.

Cons:

Our room was very hot, which made sleeping very uncomfortable and so didn't get much sleep. There was a fan, but it did very little to the room. I think the rooms needs proper aircons because the type of heat we had this week will come around again. The climate are changing and venues need to adapt. Our shower was blocked, so we had to constantly stop and try to unblock before we cpuld continue showering. I'm afraid I won't be staying there again and won't recommend any of my friends either.

2026-06-28 via Nuitee
P
Pernilla family_with_children se
6
Bra restaurang för middag och frukost
Pros:

Restaurangen. Jättegod middag och bra frukost. Hälsningen med kakan till barnet på rummet. Fräscha och trevliga sociala ytor, inne och utomhus. Bra parkering.

Cons:

Vårt rum kändes tyvärr väldigt ofräscht. Fullt av flugor. Blött golv i badrummet från det vi kom, troligen pga dålig ventilation. Fuktigt i rummet. Fläckiga lakan.

2026-06-28 via Nuitee
A
Andrew solo_traveller gb
9
Pros:

Lovely big hotel and well laid out.
All staff very pleasant

Cons:

Room quite small double for price paid and very warm with no air conditioning and ineffective fan - you get better temperature control in a premier inn room
But otherwise comfortable
No hairdryer in room which is unusual

2026-06-28 via Nuitee
1
129jaceb Family
10
Outstanding Service and a Perfect Evening at FYR Grill
Pros:

We had a fantastic experience at the North Lakes Hotel FYR Grill. Chris and Amy went above and beyond to arrange a last‑minute reservation for a special occasion, and their professionalism set the tone for the evening. Abbey looked after our table throughout and was exceptional—friendly, attentive, and genuinely invested in making sure everything was perfect.The food was superb, the atmosphere relaxed yet refined, and the service flawless from start to finish. A brilliant night and a team who truly care about their guests. Highly recommended.

2026-06-27 via Tripadvisor