Windsor Arms Hotel

Great location, lovely building, classic decor spacious room, good bathroom, great bed.

Location

The staff were exceptional! Our room was comfortable and cozy! The food was delicious!!

We did not have breakfast at the hotel. Our experience was exceptional.

The quiet atmosphere. Felt like staying in a private club.

Comfortable architecturally, location perfect, staff friendly and accomidating

First class accommodation, staff, and food. And the bartender made the finest Negroni I have ever had the pleasure of enjoying.

Located in the upscale Yorkville area of Toronto, steps from the ROM, with easy access to the subway.

We also took the opportunity to experience the High Tea, which was exquisite, and took full advantage of the pool, sauna, workout room and salt room.

All in all, an exquisite building with wonderful rooms and first-class staff. Many, many thanks!

I liked the charm of the hotel. Very lovely, artsy and vintage look.

Personal war wirklich sehr nett und hilfsbereit, das Hotel liegt sehr gut und zentral und gleichzeitig ruhig.

Wonderful couple of days. The staff here make you feel like you’re coming home. Hotel is very old world feeling with some exquisite decor. Looking forward to returning

Owner SCAMS people, he owes myself and another company’s invoices for staffing services and refuses to pay. He is an awful human being. I’ve been in this industry for 22 years and I’ve never experienced anything like him.

The location was amazing. We were overwhelmed by the beautiful atmosphere and the room was so attentive and beautiful. The staff was second to none. Clearly hired on their out going personalities and charm. 10 plus stars

Our recent experience with the Windsor Arms Hotel was extremely disappointing and frankly baffling—especially for a property that presents itself as a luxury, multi-star hotel. We booked a stay to celebrate a special occasion, had to change the date once (which they accommodated), and then faced an urgent family situation the morning of our rescheduled stay. Despite calling early, we waited hours for a response and were ultimately refused any reasonable option to move the reservation again. What makes this particularly frustrating is that there were clearly rooms of the same type available both on the date we were leaving and the date we were requesting—this was not about availability, but about rigid policy being enforced without any common sense or flexibility.
What truly fell short was the complete disconnect between the hotel’s luxury positioning and the level of service we received. A multi-star hotel sets expectations of discretion, empathy, and a willingness to find solutions for guests—especially in unforeseen circumstances. Instead, management, including the VP of Operations (Michael F), responded in a way that felt defensive and dismissive, offering no meaningful compromise such as a credit or even a fee-based change. Rather than demonstrating the kind of thoughtful, guest-first approach one expects at this level, the experience felt transactional and inflexible. For a hotel that markets itself on exceptional service and long-term guest relationships, this was a surprising and disappointing failure, and it makes it very difficult to consider returning or recommending it to others.

High Tea there is terrible. Soggy food, not enough food, worst server ever, noisy, crowded, uncomfortable seating, and the insult of sending 4 emails without even an apology. 5 star? No. Not even 3.

DO NOT book a stay here. Classic bait and switch scam. This is a fraudulent business, they increase the room rate after confirming a lower price and refuse to refund you. I've already reported them to Consumer Protection Ontario. If you've been defrauded by them as well, reporting them here ontario.ca/page/filing-consumer-complaint.