Citadines Trafalgar Square London

Hotels
•
Citadines
8.2 (5626 reviews)
18-21 Northumberland Ave , London , gb
+44 20 7766 3700

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location near major attractions
Friendly and helpful staff
Cons:
Issues with cleanliness and maintenance
High prices compared to quality

Categories

Cleanliness
7.69
Several reviews mention issues with cleaning and maintenance, leading to lower sentiment.
Service
9.16
Positive sentiments about helpful staff and good service.
Location
9.2
Consistently praised as being ideal for sightseeing.
Room Quality
7.65
Criticism related to room comfort and functionality, especially in bathrooms.
Amenities
7.68
Concerns about functional issues with elevators and lack of amenities.
Value for Money
7.14
Many reviews indicate the pricing does not match the quality experienced.
Food and Beverage
8.69
Breakfast received positive mentions for variety and quality.
Overall Experience
8.36
Mixed experiences but generally good with some notable flaws.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:29

Property Description

Modern Self-Catering Accommodation
Citadines Trafalgar Square London provides contemporary self-catering apartments and studios in the heart of London. Enjoy the convenience of staying just steps away from Trafalgar Square and a short walk from iconic landmarks.

Convenient Amenities
Experience comfort with amenities such as satellite TV, modern sound systems, kitchenettes, and a 24-hour front desk. The spacious breakfast lounge is perfect for starting your day right before exploring the city.

Prime Location
With attractions like the London Eye, The Houses of Parliament, and The National Gallery within walking distance, Citadines Trafalgar Square offers the perfect base for your London adventures.

Book now to secure your stay at Citadines Trafalgar Square London and make the most of your visit to the vibrant city!

Important information:

Pets under 40 kg can be accommodated. Please contact the property directly for more information, using the details on your Booking Confirmation.

If a reservation is for a week or more, there is a complimentary full clean on the fourth days stay and weekly thereafter.

An additional cleaning fee is applicable for all stays under 7 nights. A daily cleaning service is possible at an additional cost. Rubbish collection is free, however must be requested via the reception when needed.

Extra towels and amenities are free, and again must be requested via the reception when needed.

Please note that the hotel reserves the right to pre-authorize credit cards prior to arrival.

The same card use to make the booking needs to be presented on arrival.

When traveling with pets, please note that an extra charge of £15 per pet, per night applies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People 3 years old and over stay for £50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Video

Guest Reviews

8.2
Based on 5626 reviews
Cleanliness: 7.69
Service: 9.16
Location: 9.2
Room Quality: 7.65
Amenities: 7.68
Value for Money: 7.14
Food and Beverage: 8.69
Overall Experience: 8.36
A
Andy • couple • gb
9
Pros:

Comfy bed, free tea and coffee, friendly staff, nice breakfast, right near all the good stuff in London!

2026-07-25 • via Nuitee
R
Ravi • couple • us
9
Great location
Pros:

Location is amazing to all key tourist landmarks and museums

Cons:

No air con.

2026-07-25 • via Nuitee
B
Borin de Oliveira • extended_group • br
9
2026-07-24 • via Nuitee
T
Tanya • family_with_children • ca
8
Pros:

This is our 3rd time staying at the hotel and it was great. The location can't be beat for our needs. The rooms are spacious and we like having a kitchenette. The added bonus of an insuite washer/dryer combo was great. The only issue we had was that with a 2 level 1-bedroom unit, the bedroom (which was upstairs) didn't have AC, so while the rest of the unit was nice and cool during a London heat-wave, the bedroom got a little toasty. They provided a fan, but it wasn't the same as having AC available in the sleeping quarters.

2026-07-24 • via Nuitee
F
Fernando • solo_traveller • ar
8
2026-07-23 • via Nuitee
K
kim • couple • kr
10
Pros:

위치가 좋고 방이 넓어요

2026-07-23 • via Nuitee
S
Shigeru • couple • jp
9
ロンドン観光拠点として最高
Pros:

近所に見どころが集まっており、夜もシアターに歩いていけるなど、観光の拠点としてのロケーションが最高。スタッフは皆さん親切できびきび対応してくれて、ホテルの居心地もよかった。

Cons:

エレベータ2台のうち1台が壊れていて待ち時間が長かった。

2026-07-23 • via Nuitee
E
Eduardo • solo_traveller • br
9
Great as always.
Pros:

Great bedroom.

Cons:

The bathroom could have better lighting.

2026-07-21 • via Nuitee
M
Margaret • solo_traveller • au
5
Great location but rooms are old and tired
Pros:

Excellent location

Cons:

Building is old especially the rooms. However rooms are spacious.
Breakfast is very basic. Because the hotel is close to Trafalgar Square, cafes, takeaway shops close by.

2026-07-20 • via Nuitee
M
Margaret • solo_traveller • au
5
2026-07-20 • via Nuitee
C
Catrina • family_with_children • gb
10
Excellent Stay
Pros:

Location was excellent

Cons:

There could have been a bar but we were able to buy drink and take it to our room

2026-07-20 • via Nuitee
S
Sanjeev • family_with_children • ae
10
2026-07-20 • via Nuitee
G
Gerard • solo_traveller • ie
8
Pros:

Location

Cons:

Staff very average

2026-07-19 • via Nuitee
4
422virginiaw • Couples
10
Great stay close to attractions and restaurants
Pros:

We stayed at the Citadines Trafalgar Square in early July, 2026. The aparthotel is in a fantastic location for touring London. It's walkable to major attractions, the subway, and restaurants/pubs. The staff are friendly and helpful. We arrived at the hotel 2 days later than planned due to flight delays but staff assured me we would have our room upon arrival. We stayed in a studio room that was quite spacious with a king sized bed, kitchenette, and bathroom. The photos of this studio are accurate. I was worried the room would be too small but it was fine for 2 people. The air conditioning worked great and it was very hot while we were there. The hotel provides coffee 24 hours a day which is a nice amenity. We didn't eat breakfast there or use their laundry machines so can't comment on those services. We would definitely stay there again and recommend it to others.

2026-07-18 • via Tripadvisor
S
Sarah • solo_traveller • be
6
Pros:

Prima ligging

Cons:

Koelkast was niet bruikbaar wegens enorme geurhinder. Alles wat erin zat, moesten we weggooien.
Veel lawaaihinder van de straat en van andere hotelgasten.
Al meerdere malen gelogeerd in Citadines in verschillende steden. Deze was de minst goede tot nu toe.

2026-07-18 • via Nuitee
S
Serge Perrot • extended_group • fr
8
2026-07-18 • via Nuitee
L
Leonard • couple • au
8
Fine
Pros:

Location and easy style of management.

Cons:

Initial allocation of room, but staff worked rounds better option .

2026-07-18 • via Nuitee
C
Clair • solo_traveller • au
10
Pros:

Location

Cons:

Nothing - it was as advertised

2026-07-18 • via Nuitee
E
Eduardo • solo_traveller • br
10
Great!
Pros:

Great location; comfortable and resourceful room.

2026-07-18 • via Nuitee
S
Susan • couple • us
4
I hate to be critical, but I regret this stay.
Pros:

The location was fantastic! There are two train stations behind the hotel, making getting around very easy.
The breakfast was pretty good.
The coffee maker was excellent, especially with the vanilla syrup in a pump, though they took that away after breakfast.

Cons:

The hallway and room smelled bad.
The room was awkwardly arranged.
The dated kitchenette was a joke, and the dishwasher should just be removed.
The shower was a hazard, mounted like two feet higher than a usual tub. Like someone else mentioned, the cloth shower curtain stuck to me while showering, as the tub was narrow. It was weird. Lots of grout missing, not pretty.
I didn't like that the sink was a raised bowl, there was no room to put my toiletries.
The room was very dark, making it difficult to put on makeup.
The three-prong hair dryer could not be plugged in to the two prong bathroom outlet. We had to dry our hair in the kitchen.
My two-prong curling iron would not run on the bathroom outlet at all. Not enough power (worked in other countries).
The window was extremely old, so they put another window in front of it. Neither window sealed, so there was a lot of traffic noise from outside.
They seem to border students in travel programs, because there were a lot of 20ish kids who all seemed to know each other in the lobby.
The studio pictures in the description did not match the studio room. It was a little rough, and what looked like a kitchen with an island and bar stools must have been in someone else's room.
It was not cheap!

2026-07-18 • via Nuitee