PULLMAN Berlin Schweizerhof - City Center, Zoo und Kurfürstendamm

Hotels
•
Pullman Hotels and Resorts
8.5 (6985 reviews)
Budapester Str. 25 , Berlin , DE
+49 30 26960

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Central location / close to shopping and transport
Very good breakfast
Large, clean pool and well-kept spa/sauna
Friendly and helpful staff (several mentions, some named)
Nice lobby and bar
Convenient bus access and walkable to attractions
Cons:
Stains on carpets and unclean areas; mold in bathrooms
Rooms older than photos; annex suites located away from main building
Shower/plumbing problems and some noisy street-side rooms
High price for suites and expensive parking fees
Occasional service lapses reported (contrasting experiences)
Wi‑Fi problems and at least one report of an insect in room

Categories

Cleanliness
7
Mixed reports: several guests mention stains on carpets, unvacuumed areas and mold in shower corners, while one review explicitly praises very clean rooms. Cleanliness issues lower the score.
Service
9.7
Generally praised: multiple guests call staff very friendly and name-positive experiences (e.g., Sina, Albert); breakfast service described as excellent. One review reports poor service overall, but positives dominate.
Location
9.7
Strong positive sentiment: repeatedly described as central/optimal, close to shopping, restaurants and park, with convenient bus access and walkable to attractions.
Room Quality
6.5
Several negative notes: rooms older than pictures, annex suites far from main building, mold in shower corners, marked/blemished doors, some noisy street-side rooms and a few plumbing/shower problems; a few guests liked the large rooms.
Amenities
9.7
Very positive: clean, large pool with generous hours, well-kept spa/sauna area, attractive lobby and bar frequently praised.
Value for Money
6
Multiple complaints about high price (e.g., ~€900 for a family suite), expensive parking fees (35–39 €/day) and perceived poor value given some room/cleanliness issues.
Food and Beverage
9.7
Consistently positive: breakfast described as very good/excellent in several reviews; breakfast service highlighted as outstanding.
Overall Experience
9.7
Overall favorable experience driven by location, breakfast and spa/pool, and friendly staff; however notable cleanliness, room condition and value concerns temper some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Luxurious Amenities
Indulge in the spa's heated pool and 24-hour gym, then retreat to the elegant rooms featuring modern comforts and high-end toiletries.

Culinary Delights
Start your day with a rich breakfast buffet and savor creative cuisine at the BLEND berlin kitchen and bar, reflecting Berlin's diverse culinary scene.

Convenient Location
Located a short stroll from Berlin Zoo and a major shopping street, the hotel offers easy access to the city's top attractions. Book now for a memorable stay at the Pullman Berlin Schweizerhof.

Important information:

When making your reservation, please leave a note if you require an extra bed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TXL

Location

Guest Reviews

8.5
Based on 6985 reviews
Cleanliness: 7
Service: 9.7
Location: 9.7
Room Quality: 6.5
Amenities: 9.7
Value for Money: 6
Food and Beverage: 9.7
Overall Experience: 9.7
H
Hans Göran • solo_traveller • se
8
Ok förutom att varmvatten saknades
Pros:

Läget

Cons:

Fanns inget varmvatten, kunde ej duscha.
Bara iskallt vatten

2026-11-07 • via Nuitee
P
Peter • solo_traveller • de
5
Hotel als Unterkunft sehr gut.Frühstück sehr gut . Das Personal sollte in Sachen Höflichkeit geschult werden
Pros:

Lage Ausstattung SPA

Cons:

Das Personal war unhöflich. Besonders am Pool und an der Bar. Dort wurde man gar nicht beachtet und sehr unwillig bedient

2026-11-07 • via Nuitee
J
Joerg Ulrich • couple • de
3
Gute Lage, Freundliches Personal, Unsere Suite war jedoch etwas „abgewohnt“ ( Farbe, Flecken, Tresor noch mit Karte zu b
Pros:

Lage und Personal

Cons:

Es gab kein Warmwasser!
Der Tisch im Wohnbereich (Couch) hatte noch Flecken vom vorigen Besucher

2026-11-07 • via Nuitee
J
Jürgen • solo_traveller • de
5
Mittelmäßig
Pros:

Frühstück mittelmäßig, Zimmer ok

Cons:

Wartezeit Checkin
Enges Parkhaus
Dusche mit Schimmel in den Fugen
Defekte Mischbatterie Dusche

2026-11-07 • via Nuitee
M
Mathias • solo_traveller • de
7
Das Hotel entspricht meinen Ansprüchen, da das Gesamtkonzept gut ist.
Pros:

Besonders gefallen hat die Lage und die Atmosphäre des Hotels

Cons:

Ich bin der Meinung, dass ein Haus der Qualität auf jedem Zimmer eine Espressomaschine haben sollte, sowie alle vergleichbaren Hotels, das inzwischen haben. Nicht gefallen haben mir die Parkgebühren in Höhe von Euro 39 € pro Nacht.

2026-11-07 • via Nuitee
J
Jonathan • family_with_children • gb
7
Pros:

Overall, a pleasant stay at the Pullman for a recent business trip. Staff were very friendly and helpful.

Cons:

Whilst the exterior and lobby / bar area look great, it's true that the rooms need upgrading and renovating. There were markings on the furniture and walls and overall the rooms need a little TLC and better attention to detail. I'm not sure I'd rate the rooms as they currently are as value for money.

2026-11-06 • via Nuitee
D
David • extended_group • ie
8
A really enjoyable stay. I would definitely recommend this hotel to friends and family.
Pros:

Hotel was lovely and very clean. Location was excellent. Staff were very friendly and helpful.
Breakfast was good with plenty of choice.

Cons:

Only one toaster at breakfast which was not ideal.
The bedroom was nice and clean, as was the bathroom. The only problem was that there was mould in the shower, which could easily be fixed.

2026-11-05 • via Nuitee
L
Lironne • solo_traveller • il
9
2026-11-05 • via Nuitee
S
Sabine • solo_traveller • gb
7
Good location but could do with some TLC
Pros:

Location was perfect for a conference I was attending. Room was comfortable.

Cons:

The room was quite tired looking, there was some rust around the radiator in the bathroom and some damage to the ceiling in the bathroom area. It could benefit for some fresh paint and a little facelift. I noticed one of the days my used coffee and tea cups had not been cleaned or replaced when I returned to the bedroom.

2026-11-05 • via Nuitee
K
krzysztof • extended_group • pl
9
2026-11-05 • via Nuitee
R
robert • couple • nl
9
Perfect
Pros:

De service was uitstekkend

Cons:

De 2de kamer die we kregen was niet goed schoon stof op de glasen en kopjes vensterbank lag stof douche voegen waren zart

2026-11-05 • via Nuitee
B
Ben • solo_traveller • gb
10
2026-11-05 • via Nuitee
E
Egon • family_with_children • de
7
Frühere Aufenthalte waren hinsichtlich Bad und Dusche sauberer, der Service war besser.
Pros:

Lage, Zimmer, Frühstück

Cons:

Schimmel in der Dusche

2026-11-04 • via Nuitee
A
Alfares • couple • kw
5
2026-11-04 • via Nuitee
J
Joanne • solo_traveller • es
7
Standards really are slipping - hotel is becoming less attractive
Pros:

I have stayed here many times and usually give it 10/10. Staff ( especially Pia on reception) are really nice

Cons:

This year, housekeeping was absolutely awful. They literally just lay the quilt on my bed. Didn’t empty bins, didn’t restock water, clearly didn’t vacuum the room. Absolutely not acceptable for a 5 star hotel. Really bad.

2026-11-03 • via Nuitee
M
Medvedjev • couple • de
1
Besonders fragwürdig: Auf Booking.com werden 5 Sterne angegeben, obwohl das Hotel selbst behauptet, keine 5 Sterne zu ha
Pros:

Ничего

Cons:

Sehr enttäuschend! Schimmel an der Zimmerdecke, völlig verklumpte Kissen. Trotz Beschwerde am Vortag wurde nichts unternommen. Der Direktor reagierte unverschämt und bot erst um 23 Uhr einen Zimmerwechsel an.

2026-11-02 • via Nuitee
F
Florian • family_with_children • de
8
Gutes Hotel für Reisende mit Kindern.
Pros:

Tolles Hotel für Familien. Großer Pool. Gutes Frühstück mit Auswahl. Toller Service beim Personal, egal ob beim Empfang, Restaurant oder Welness.

Cons:

Teilweise etwas in die Jahre gekommen.

2026-11-02 • via Nuitee
R
Roger • couple • de
7
2026-11-01 • via Nuitee
F
Friedrich • solo_traveller • de
9
2026-11-01 • via Nuitee
T
Taras • couple • cz
10
Pros:

Все отлично.

2026-11-01 • via Nuitee