Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Central, convenient location near attractions
Friendly and supportive staff
Spacious, bright rooms for many guests
Good breakfast selection
Gym and pool available
Cons:
Stains on carpet and some pillows with unpleasant smell / inconsistent cleaning
Pool reported as small/shallow or not warm enough; occasional lift/AC problems
Some rooms basic or supplied with small foldable beds for children
Noise/poor soundproofing and occasional rude/slow service at breakfast or check-in
Limited healthy options and higher breakfast cost

Categories

Cleanliness
7.5
Mixed reports: several guests noted stains on carpet and pillows with a bad smell or insufficient cleaning, while others described the hotel as clean and well maintained.
Service
9.2
Generally strong: multiple mentions of friendly, supportive reception and bar staff, helpful baggage service; isolated reports of unfriendly behaviour at breakfast and slow/late check-in create minor negatives.
Location
9.6
Consistently praised: many guests cited a perfect, central location within walking distance of sights and squares.
Room Quality
7.6
Mixed to below-expectation: several guests reported basic rooms, use of small foldable beds for children, firm mattresses/ pillows and noise issues; some guests nonetheless appreciated room size and light.
Amenities
8
Good range but some issues: gym and pool available and appreciated, but pool described as small/shallow or not warm enough; occasional lift outages and some rooms with faulty AC reported.
Value for Money
8
Mixed: many find it good value for location and facilities, but a number of guests expressed disappointment in price/quality balance (e.g., expensive breakfast, late check-in with no compensation).
Food and Beverage
8.1
Generally positive breakfast comments — rich selection and quality — but recurring notes about limited healthy options and perceived high breakfast cost.
Overall Experience
10
Overall very positive for most guests: many described the stay as perfect, praising staff and location; documented service and amenity issues lowered some stays but did not dominate overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Luxurious Accommodation
Our Novotel, just a short walk from the Grand Place, offers modern rooms with LCD TVs, work desks, and cozy bathrobes. Enjoy 24-hour room service and free WiFi throughout the hotel for a comfortable stay.

Wellness and Fitness Facilities
Indulge in our InBalance Novotel Wellness area with an indoor pool, hammam, and fitness center. Relax in the infrared showers or unwind in the jet-stream pool after a day of exploring the city.

Gourmet Dining Experience
Start your day with a delicious breakfast buffet and savor international cuisine at the GourmetBar brasserie with a wide selection of beers. Don't miss the large outdoor terrace for a delightful dining experience.

Book now for an unforgettable stay at Novotel Brussels City Centre, where luxury and convenience meet seamlessly.

Important information:

Please note that guests are required to show the credit card the booking was made with, or an authorization form signed by the credit card holder if he/she is not traveling along. The credit card must be under the guest name.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Location

Guest Reviews

8.5
Based on 6236 reviews
Cleanliness: 7.5
Service: 9.2
Location: 9.6
Room Quality: 7.6
Amenities: 8
Value for Money: 8
Food and Beverage: 8.1
Overall Experience: 10
R
Roza • family_with_children • gb
5
The room was disappointing not up what I expected. The foldable beds they provide is just a scam
Pros:

Swimming pool and gym and breakfast

Cons:

Room was very basic. It was a standard room and they added two small foldable inconfortable for the kids. The pillows were having a strange smell. They were never properly cleaned and they just change the cover. No robes and no slippers on the basis it is a standard room.

2026-10-31 • via Nuitee
H
Halima • family_with_children • gb
8
Great location and safe
Pros:

Centrall location
Friendly staff

Cons:

Stains on carpet in room
Lack of healthy options at breakfast and for room service/hotel dining

2026-10-31 • via Nuitee
L
Lavinia • family_with_children • ro
7
Pros:

The location and size of the room
The staff at the Gourmet Bar and reception very nice and supportive

Cons:

At 8.30 am cleaning staff started to knocked on the door. We were all sleeping . At 10.30 am she came back knocking again. The checkout time was at 11.00 am . I found it simply rude

2026-10-30 • via Nuitee
C
Cristina • solo_traveller • es
9
Perfecto para visitar Bruselas, cerca de todo.
Pros:

Ubicación perfecta, cerca de todo. La habitación muy espaciosa y luminosa. Los servicios son muy buenos, rico desyuno con muchas opciones. El personal muy amable.

Cons:

Todo me gustó.

2026-10-30 • via Nuitee
D
Deepak • extended_group • bh
8
Pros:

Location was excellent and staff was friendly.

Cons:

Air conditioning in the rooms was not working.

2026-10-29 • via Nuitee
P
Patricia • extended_group • be
9
Pros:

Situation central .chambre très bien équipée. Petit déjeuner super à recommander

2026-10-29 • via Nuitee
P
Pettarin • solo_traveller • it
8
2026-10-29 • via Nuitee
N
ndeye seynabou • family_with_children • se
8
De var inte vänliga mot alla kunder
Pros:

Nära till allt

Cons:

Personalen bemötande på frukosten

2026-10-29 • via Nuitee
M
Moriceau • couple • fr
10
Pros:

L emplacement

Cons:

Rien

2026-10-29 • via Nuitee
A
Andreea • family_with_children • ro
9
Pros:

The location,space, amenities

Cons:

Could be a 10, but the fact that wasn’t ready 90’ after the 3pm, and everyone there was asked to leave the luggage because the rooms were not ready. You should offer a discount to your clients, because if I want to checkout later, you ask your clients to pay late checkout, but for late checkin, the clients don’t gain anything

2026-10-28 • via Nuitee
P
Paule • couple • be
6
Pros:

Emplacement

Cons:

Connection WI Fi très peu stable et la plupart du temps pas disponible. Impossible de travailler sans devoir utiliser la Connection de mon portable comme modem.
Dommage car vu l'emplacement on y loge plus pour des rdv d'affaires que pour des vacances

2026-10-28 • via Nuitee
A
Andra Ionela • family_with_children • ro
10
2026-10-27 • via Nuitee
A
Asmaou • couple • cm
6
2026-10-27 • via Nuitee
J
Jerome • couple • fr
7
Chambre trop bruyante, piscine pas au niveau de l'hotel. Mais emplacement et personnel au top.
Pros:

emplacement
petit déjeuner
personnel

Cons:

mauvaise insonorisation de la chambre, on entendait trop l'extérieur.
Taille et profondeur de la piscine trop limitée

2026-10-27 • via Nuitee
B
Boots-Taylor • couple • gb
10
We came to see Duran Duran and fell in love with Brussels!
Pros:

It had everything we needed, the staff were great and the location was ideal.

Cons:

There was a lift out of order - that’s all I can think of!

2026-10-27 • via Nuitee
H
Holly • extended_group • gb
8
2026-10-27 • via Nuitee
B
Burçin • couple • tr
9
Çok iyi
Pros:

Turistler için konumu çok iyi. Şehrin yaşayan bölgelerinin hemen içinde. Meydanlara, müzelere, restoranlara yürüyerek ulaştık. Oda oldukça büyüktü. Tuvalet banyo ayrı olması hoşumuza gitti. Minibar oldukça yeterliydi. Temiz ve düzenli bir otel.

2026-10-26 • via Nuitee
D
Daphney • family_with_children • nl
10
2026-10-26 • via Nuitee
G
Gerhard • solo_traveller • at
8
2026-10-26 • via Nuitee
L
Laetitia • family_with_children • ch
5
Déçue du rapport qualité/ prix. Piscine pas chaude
Pros:

Il était bien situé par rapport au centre ville

Cons:

Les chambres ne sont pas en bon état. ( crochets tombent dans la salle de bain, mûres pas entretenus.
Ascenseurs en pannes…
Check in en retard

2026-10-25 • via Nuitee