University Park Inn & Suites, an Ascend Collection Hotel

Lack of breakfast and gym room

Booking.com got my reservations mixed up. I reserved a two night stay at a hotel. I even got confirmation one night before.. When I got to the hotel they told me there was no reservations. They double-checked and found out that booking.com did make me the reservations but didn't communicate with the staff in the hotel. The hotel staff was very nice and try to accommodate me with at least one night but could not accommodate me for the second night because they were completely booked. We had to find another hotel to stay at. This is a inconvenience and I was very disappointed with how booking.com handled the reservations. I will be communicating to get a refund of the second night that I had already paid for. The staff at the hotel were nice. Booking.com is the one that messed up.

The room had a ton of mosquitos. My son had at least 10 bites by the end of the stay. The AC was only in the living area and did not cool the whole space. The toilet was leaking from the bowl. I notified the front desk in the morning and they just gave me towels to soak up the leak ourselves. She asked if I need it fixed right away or if I could wait until the afternoon because maintenance was not available yet (8am). She never informed maintenance and we had to request again with another staff member in the afternoon. They came quickly and said it was fixed but it began leaking again that evening.

夜、部屋に蚊がいたので、殺虫剤をお願いしましたが、用意がないとのことで、耳栓をして寝ましたが、少し刺されました。

Als ik één ding zou moeten zeggen dan was het dat er geen mogelijkheid is om ontbijt te krijgen. Dit weet je echter van tevoren.

Near railroad with train whistles periodically day and night

This is literally on the train tracks. 6am train horns in your brain. The rattling shakes your teeth. Oh, they give you a train lolly-pop and ear plugs with a card telling you how the hotel is loved by travelers who like trains. No one likes trains at 6am.

There are hotels in Booking.com who has awesome pictures on it but reality is more a disappointment and opposite. The first one is here definitely applied. It felt like an average motel 6. Bathroom and pool had a lot of hair everywhere.l it didn’t feel cleaned everywhere. They offered changing for electric car until I figured out we needed and adapted for a Tesla wall charger which they couldn’t find at the front desk and I had only an adapter for supercharger in my car.

The only downside is the proximity to the freeway (which is helpful for getting there and away, of course) so you do hear some traffic noise, but it didn't bother us at all - we didn't even need the earplugs kindly provided in each room. We didn't find the train sounds bothersome at either either. The lovely pool made up for being a slightly farther walk into downtown (still very short - 5 minutes, tops)

The air conditioner was in adequate. There were a lot of mosquitoes in our room when we got there. The carpet was dingy and seemed dirty. Pool was also closed.

The property is beautiful but unfortunately cleaners or detergent was strong, My wife itched all night and had a contnact dermatitis on her skin the next day. She took 2 doses of antihistamines and we called later in the day (our bad) to give her skin a chance to normalize (I am a physician and rash was not dangerous). The rash did not go away and this surprised us because she is not normally allergic. The property apologized but said no refund because it was late in the day. Nothing else was offered. They said they would have tried to accomodate by changing sheets, etc. I doubt a refund would have been issued had we called earlier in the day, and we would not have taken the risk of staying again. I guess calling later is my fault, but again - loss of confidence..... Property was otherwise clean & seemed nice. Too bad we don't plan on going back and the proposed solutions seemed unrealistic. FYI if you have skin or smell sensitivity, which my wife normally does not. Don't stay if allergies, skin sensitivity, smell sensitivity, hives, eczema, mcas, other allergic or skin issues, etc. Property said they use hypoallergenic cleaners but doubtful given the strong "clean" odor!

No safe in room