Marriott Buenos Aires Downtown

La Piscina

En general el mantenimiento y limpieza del lugar . Perfecto cada detalle

The hotel is very nice the room also very good I had a problem with what they charged my for the parking .
On the website and on the app it says 20 dls for cars and 30 Dls for vans , they charge me 70 dollars for 1 night .
When I complained in Marriott they opened a case and told me that I would get an asker in 5 days
Ten days later I called again and they told me they will escalate the problem and that someone called Luciana was going to call me
Ten days later I called again and after having me on hold for a while they told me that the parking was 70 dollars .
In the mean while what the did because the Bonboy client never has the reason they changed the price in the website and in the app.
That is how they treat a loyal client .

Lo único que falta es un dulce de bienvenida o una copa

Nada. Una cadena smde esta categories deberia tener un estandar de atencion al pasajero muchísimo mejor

Outstanding top-tier-performance, the moment you step into their premises, everything works fine, smoothly, member of staff just knows how and when, what to do to make it right. Rooms, facilities, hotel grounds, all state of the art, clean, tidy and organized, always with a smile. Took a few photos just to demonstrate, give you an insight.

La habitacion estaba renovada. El hotel sigue divino y aunque la pileta esta media media sigue siendo diferencial del hote.

Beautiful hotel and great location but lack of customer service towards Marriott members ruined what would have been a great experience

The building and lobby are lovely. The room we booked were no frills but nicely appointed (but small, but then again this is like NYC so that was a given coming in). Lights were mostly from table lamps with cord mounted switches with one overhead light at room entry. The HVAC in the rooms was GREAT and since we are polar bears even in the winter we switched it to AC mode and it cooled the room well (it was set to heat on entry). The only really disappointment was the breakfast buffet. Maybe compared to other hotels in Argentina it was good but as an American with general high expectations for breakfasts, I was very disappointed. The potatoes were not seasoned at all, the scrambled eggs were watery (though you could order custom eggs but good luck getting someone's attention for that). The espresso machine ran out of milk and no one noticed until I specifically pointed it out. The ham was too chewy to eat and the general selection was poor. The pastries were good though. So maybe that lack of hot food variety is just an Argentinian thing?

Great location and confortable rooms.

⭐☆☆☆☆

1/5 – Extremely Disappointing Experience at Buenos Aires Marriott Downtown

My stay at the Buenos Aires Marriott Downtown was one of the most disappointing hotel experiences I have had in Buenos Aires. Based on the Marriott brand, I expected professional service, high cleanliness standards, and quality dining. Unfortunately, the reality was the opposite.

The biggest issue at this Marriott hotel in Buenos Aires city center was the lack of customer service. Staff members appeared unmotivated, poorly trained, and often unable to answer basic questions. Requests were either ignored or handled without any sense of urgency.

The food quality at the Buenos Aires Marriott Downtown restaurant was also far below expectations. Meals were inconsistent, poorly prepared, and did not reflect the standards normally associated with an international hotel brand.

Cleanliness and hygiene were another major concern. During my stay, several areas appeared inadequately maintained, creating an impression of poor operational standards and insufficient supervision.

What stood out most was the apparent lack of leadership and management presence. The hotel felt disconnected from the guest experience, resulting in low staff engagement and a complete absence of customer focus.

If you are searching for a hotel in downtown Buenos Aires, I would strongly recommend researching alternatives before booking the Buenos Aires Marriott Downtown. There are many hotels in Buenos Aires that offer significantly better service, food quality, cleanliness, and overall value.

Based on my experience, I cannot recommend the Buenos Aires Marriott Downtown and would not stay here again.

La cercanía al obelisco

Personal muy amable y piezas cómodas

The views from the pool area of the city.. breathtaking! The room was well appointed. The staff is top notch. The food, delicious!! Loved the location! Able to walk to the Galleria, as well as the pedestrian areas and numerous restaurant's.

Ubicación

Muy buen hotel, re bien ubicado, lo visite dos veces, espero seguir yendo, solo q no me limpiaron la habitacion y pague mucho por el early check in y el late check out, un dia y medio MAS, por unas hs, deberian haberme dejado todo perfecto.
Por lo demas me gusto

El Marriott Buenos Aires es un hotel muy bonito y sofisticado.
Las áreas comunes y las habitaciones tienen un diseño elegante y están impecables.
Una de las cosas que más disfruté fue la piscina climatizada, un espacio acogedor, con unas vistas espectaculares y perfecto para relajarse.
El servicio fue atento y profesional en todo momento.
La ubicación es ideal para moverse por Buenos Aires.
Sin duda volvería.