Protea Hotel by Marriott Knysna Quays

Hotels
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Protea Hotels by Marriott
8.3 (1663 reviews)
Waterfront Drive , Knysna , za

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Clean rooms
Cons:
Delayed check-in
Limited dining options
Old room quality

Categories

Cleanliness
7.94
Some comments about cleanliness were positive, but instances of outdated rooms and rats outside reflect issues.
Service
9.41
Mostly positive comments about friendly staff and assistance.
Location
9.45
Location received consistent praise across multiple reviews.
Room Quality
7.4
Mixed feelings, with some rooms deemed too small or outdated.
Amenities
6.93
Noted lack of dining options and issues with the lift.
Value for Money
7.89
Concerns about the overall quality versus the price paid.
Food and Beverage
8.44
Breakfast was praised, but there were complaints about limited dining options.
Overall Experience
8.91
Overall positive experiences, though with noted shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:05

Property Description

Spectacular Views and Stylish Rooms

Protea Hotel Knysna offers breathtaking views of the Indian Ocean and Knysna Lagoon. The elegantly decorated rooms provide free WiFi and satellite TV, ensuring a comfortable stay.

Dining Options and Culinary Delights

Indulge in a variety of dining experiences at Protea Hotel Knysna Quays. From fresh seafood at Drydock Food Company Restaurant to South African cuisine at JJs Restaurant, there's something for every palate within walking distance.

Relaxation and Wellness

Unwind by the heated outdoor pool on the unique sundeck, complete with a cocktail bar. Treat yourself to massages and aromatherapies offered by the hotel's wellness therapist for the ultimate relaxation.

Experience luxury and tranquility at Protea Hotel Knysna. Book your stay now for a memorable getaway by the lagoon.

Important information:

Please note that the elevator will be unavailable as it is currently out of service. During this period, guests must use the stairs.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRJ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs ZAR 30 per day.

Location

Guest Reviews

8.3
Based on 1663 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 7.4
Amenities: 6.93
Value for Money: 7.89
Food and Beverage: 8.44
Overall Experience: 8.91
G
Grant • couple • za
9
Great hotel in a beautiful location.
Pros:

Excellent location. Very friendly staff and a really god breakfast

Cons:

Nothing

2026-07-16 • via Nuitee
E
Eric Woods • solo_traveller • za
7
Protea Hotel Knysna very well located
Pros:

The location to the start of the Knysna Cycle Challenge and to the waterfront. The cleaning and porter staff were fabulous.

Cons:

The lift is not operational. For the elderly and people with dodgy knees, it's a problem to access the rooms on the first and second floors.

2026-07-15 • via Nuitee
S
Shamila • solo_traveller • za
10
2026-07-14 • via Nuitee
E
Eleanor • family_with_children • za
8
Pros:

Good

2026-07-14 • via Nuitee
H
H&H built • solo_traveller • za
9
Pros:

Location is spot on. The porter Cliffy amazing guy. Dinner places within walking distance

2026-07-13 • via Nuitee
S
Soraya • solo_traveller • za
8
Pros:

Loved the view.
Staff was very friendly
Rooms very comfortable

Cons:

Having the lifts out of order

2026-07-13 • via Nuitee
E
Etienne • couple • za
9
Good.
Pros:

All staff members were extremely courteous. Location great

Cons:

For many years, the breakfast stood out. This year, only one person at the hot items station - resulting in a waiting period, with some food containers empty, waiting to be replenished...

2026-07-13 • via Nuitee
W
Wendy • extended_group • za
9
Pros:

Was all really good. Lift was not working though

2026-07-09 • via Nuitee
N
Nico • couple • za
8
2026-07-09 • via Nuitee
C
Christof • family_with_children • be
8
Correct
Pros:

Correct buffet. Traag aan cooking stand eieren.

Cons:

Lift al 6 weken stuk. Ongelooflijk! Dus valiezensleur bij vertrek

2026-07-07 • via Nuitee
S
soror • family_with_children • sa
8
Pros:

الموقع ممتاز جدا والموظفين لطيفين جدا

Cons:

المصعد عطلان من اكثر من شهر ولا يوجد سلبرات في الغرف

2026-07-07 • via Nuitee
B
Berinda • family_with_children • za
9
Perfect location, spacious rooms, friendly and attentive service.
Pros:

Rooms are spacious and well designed. Beautiful modern and spacious bathroom. Breakfast was delicious with lots to offer a variety of tastes. It was fantastic that the hotel made such an effort to accommodate the marathon runners with extra early breakfast and a shuttle service. This was unexpected and shows attentiveness to what is happening in the town and addressing the guests 'needs accordingly. Thank you!

Cons:

Winter time in Knysna is very cold, blankets offered in the rooms would help.

2026-07-06 • via Nuitee
N
Nadeem • family_with_children • za
1
Pros:

Nothing

Cons:

Everything

2026-07-06 • via Nuitee
F
Fernando • solo_traveller • br
4
Pros:

Este hotel não tem padrão para usar o nome Marriott.


Há meses vem aplicando o golpe do elevador. 


O elevador do hotel não funciona há muitos meses, mas eles não divulgam isso no momento da reserva.


Pouquíssimos dias antes do incio da estadia, quando praticante já não há mais tempo para procurar outra alternativa de hospedagem, mandam um e-mail comunicando que estão sem elevadores. Uma mensagem que leva crer tratar-se de um problema pontual. O que é uma grande mentira! 


A governança é bastante falha. O staff do restaurante também. Os funcionários preferem conversar entre si a dar atenção aos hospedes. 


TVs com imagem péssima!

Secador de cabelo que não funcionava de maneira adequada. 


Todos os quartos ficam em uma área descoberta. No frio, logo após abrir a porta do quarto, você recebe a lufada de frio.

2026-07-06 • via Nuitee
L
Liezl-Mari • family_with_children • za
8
2026-07-06 • via Nuitee
R
Russell • couple • za
8
Once again great stay. Will use the hotel again.
Pros:

Central location and view of the lagoon is why we use the hotel. Staff went a long way to accommodate us. Breakfast is good. Room is clean and comfortable.

Cons:

Cannot think of anything

2026-07-06 • via Nuitee
R
Rathupa • couple • za
10
Pros:

Located just by the Waterfront

Cons:

Just shower cap

2026-07-05 • via Nuitee
L
Lindi • solo_traveller • za
10
Relaxing stay
Pros:

Nice breakfast. Helpful staff

2026-07-04 • via Nuitee
T
Thamiris • extended_group • br
10
2026-06-17 • via Nuitee
N
NICOL • solo_traveller • za
1
Do not stay there
Pros:

The view

Cons:

water in shower....mild..not hot
Breakfast area dirty and lots of staff standing around but they are not cleaning . No one at the egg station for omlettes... the hotel it going downhill...

2026-06-06 • via Nuitee