Hilton Indianapolis Hotel & Suites

Hotels
Hilton Hotels & Resorts
8.6 (847 reviews)
120 West Market Street , Indianapolis , us

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Spacious rooms
Helpful staff
Good breakfast options
Great location
Cons:
Cleanliness issues
Noise disturbances
High parking fees

Categories

Cleanliness
7.6
Some concerns about room cleanliness and maintenance, including dirty floors and plumbing issues.
Service
9.6
Staff received high praise for being kind, helpful, and responsive to guests' needs.
Location
8.6
Good downtown location with easy access to amenities.
Room Quality
8.6
Rooms are generally spacious and comfortable, though some noise issues reported.
Amenities
8.6
Amenities are good, with a variety of food options and fitness facilities.
Value for Money
8.1
Some guests felt pricing did not match the quality of cleanliness and service received.
Food and Beverage
9.1
Positive feedback on breakfast options and nearby restaurants.
Overall Experience
8.6
Generally pleasant stay despite some issues and noise disturbances.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:56

Property Description

Luxurious Accommodations and Exceptional Services

Located in the heart of Indianapolis, the Hilton Indianapolis Hotel & Suites offers spacious and luxurious accommodations, ensuring a comfortable stay for all guests. With exceptional services and attentive staff, your every need will be met during your time at our hotel.

Gourmet Dining Options and Relaxation Amenities

Indulge in delicious local and regional specialties at the 120 West Market Fresh Grill, our on-site gourmet dining option. After a day of exploring the city, unwind with a massage at our spa or maintain your fitness routine in our state-of-the-art fitness center. Take a refreshing swim in the indoor pool or catch up on work at our modern business center.

Proximity to Major Attractions

Conveniently situated near Conseco Field House, Indianapolis Motor Speedway, Indianapolis Zoo, and the convention center, our hotel provides easy access to the city's top attractions. Whether you're here for business or leisure, the Hilton Indianapolis Hotel & Suites is the perfect choice for your stay.

Book now for an unforgettable experience at the Hilton Indianapolis Hotel & Suites.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IND

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 54 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 847 reviews
Cleanliness: 7.6
Service: 9.6
Location: 8.6
Room Quality: 8.6
Amenities: 8.6
Value for Money: 8.1
Food and Beverage: 9.1
Overall Experience: 8.6
J
Jessica family_with_children us
1
Pros:

Clean,comfy,friendly

Cons:

The pool was down. That's the whole reason we stay there and never got a notification that the pool was down until we got there and a paper was in the room we would have stayed somewhere else if we would have known.

2026-07-09 via Nuitee
T
T4386MBemmas Business
2
NO AIR CONDITIONING
Pros:

Got here on a Monday and my room has been a solid 80-84 degreee since then. I have asked multiple times for accommodations or help fixing the issue and nothing is getting solved. I am staying here for a full week and have been sleeping in 84 degree weather. I do not recommend this hotel to anyone because of the pure fact that they don’t care about their customers and the front desk is rude about the whole situation as well.

2026-07-02 via Tripadvisor
S
shelleyj137 Couples
10
Great service and experience
Pros:

We had a quick one night’s stay at the Hilton. We were really impressed with the hotel and service. Shout out to Anthony who went above and beyond to help us! He was friendly and professional. We had a great overall experience at the Hilton. We would definitely stay again!

2026-07-01 via Tripadvisor
X
X9851JOchristophert Family
10
Erich was a huge help out front
Pros:

Erich was great in the valet area.

2026-07-01 via Tripadvisor
T
Trek58773844482 Family
10
Erich was awesome!
Pros:

Erich at the valet was incredibly kind and helpful?!

2026-06-30 via Tripadvisor
J
joelsO229HQ Family
10
Kudos to Tony for making our arrival smooth as butter
Pros:

Our stay kicked off by a brilliant conversation with Tony at the front. He made us feel like royalty as he transferred our gear from the car to the room. First impressions are everything and Tony made a great first impression!

2026-06-30 via Tripadvisor
L
Leonardo solo_traveller br
10
Excelente localização, funcionários exemplares.
Pros:

Tudo

Cons:

Nada me incomodou

2026-06-30 via Nuitee
S
samueltX1684TT Business
10
Great valet team
Pros:

Valet service was outstanding, Greg Chappell was very helpful and went out of his way to make sure I had everything I needed.

2026-06-28 via Tripadvisor
B
B6055BKoliviae Family Tulsa, Oklahoma
10
Terrific Tony!
Pros:

Tony was beyond patient and accommodating with helping us load our luggage and understand our bearings with the volleyball tournament we were going to. Top experience with Tony!

2026-06-28 via Tripadvisor
S
Sean solo_traveller us
8
Pros:

Room suite with separate room for office

Cons:

The shower had a drip the was very noisy. Staff was able to fix. Toilet shook when it flushed. Staff not able to resolve

2026-06-27 via Nuitee
R
Ramsey family_with_children us
10
2026-06-27 via Nuitee
D
Deana solo_traveller us
10
Pros:

Loved size of room, clean, staff very friendly & helpful. Location perfect. Near restaurants & Gainbridge for basketball 🏀
All walking distance!

2026-06-24 via Nuitee
E
Ezekiel solo_traveller us
9
2026-06-22 via Nuitee
R
Raleigh solo_traveller us
8
Pros:

Excellent room.

Cons:

Check in was a but chaotic. Several elevators were experiencing issues, which held up dozens of guests.

2026-06-22 via Nuitee
R
Relax688066 Business
10
Valet Service
Pros:

Fresdam was great and provided exceptional customer service! Very nice, welcoming, and prompt!

2026-06-21 via Tripadvisor
B
baylort2026 Friends getaway
10
Great vibe
Pros:

Freselaw was very helpful and attentive upon arrival, creating a welcoming first impression.

2026-06-21 via Tripadvisor
J
J9708KIjackg Solo travel
10
Great!
Pros:

Brady was very kind when I showed up and helped give me directions to my conference.

2026-06-20 via Tripadvisor
C
Crystal couple us
10
Pros:

Wish we would have realized that parking was not included for those staying at the hotel. However, using spot hero saves significantly.

Cons:

N/A

2026-06-20 via Nuitee
M
Monique solo_traveller us
7
Pros:

The staff was rude when checking in! I was very disappointed by this.

Cons:

The tub in my room was dirty when I checked in.

2026-06-19 via Nuitee
K
kijshat Solo travel
10
Amazing and helpful staff
Pros:

I came here today and some of your staff were very helpful. I needed to step inside for a quick second and my little son began crying. Anthony or Tony as he stated was very helpful in keeping my son occupied and kept him from crying. That shows the hospitality and amazing customer service skills your employees possess. He didn't have to help in that way at all. Thank you Tony! Awesome job Hilton .

2026-06-16 via Tripadvisor