Vale Resort

Hotels
8.5 (1963 reviews)
Hensol Park, Hensol , Hensol , gb
+44 1443 667800

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean environment
Excellent food
Helpful staff
Good amenities
Cons:
Housekeeping issues
Reservation problems
Balcony access limitation

Categories

Cleanliness
7.64
Some housekeeping issues mentioned, mattresses not made properly.
Service
8.61
Staff were friendly and helpful but some service inconsistencies noted.
Location
9.15
Great location with easy access to South Wales, described positively.
Room Quality
8.1
Rooms were comfortable but had some issues with bed making.
Amenities
8.13
Good amenities like spa and gym but noted functional issues.
Value for Money
8.59
Good deals for packages but restaurant reservations were a challenge.
Food and Beverage
9.14
Food praised as excellent, breakfast had minor heat issues.
Overall Experience
8.61
Positive stay overall but with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:57

Property Description

Luxurious Amenities and Activities

Nestled in 650 acres of Welsh countryside, Vale Resort offers a lavish experience with its luxury spa, championship golf courses, and exquisite dining options. The elegant bedrooms feature modern amenities and stunning views, providing a comfortable and relaxing stay.

Culinary Delights and Entertainment

Indulge in modern Welsh cuisine at Vale Grill, awarded an AA Rosette, or unwind at the stylish champagne bar with live piano music. With a casual bistro and Clubhouse bar, guests can enjoy a variety of culinary experiences during their stay.

Relaxation and Wellness

Guests can rejuvenate at the Vale Resort Leisure Centre, complete with a swimming pool, gym, sauna, hot tub, and spa treatment rooms. The serene countryside setting and top-notch facilities ensure a tranquil and pampering retreat.

Experience luxury and relaxation at Vale Resort - book your stay now for an unforgettable getaway.

Important information:

Please note that children cannot be accommodated in any of the standard rooms, however a cot for a baby is available on request.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Location

Property Video

Guest Reviews

8.5
Based on 1963 reviews
Cleanliness: 7.64
Service: 8.61
Location: 9.15
Room Quality: 8.1
Amenities: 8.13
Value for Money: 8.59
Food and Beverage: 9.14
Overall Experience: 8.61
J
Jo • solo_traveller • it
9
Ottimo
Pros:

Tutto benissimo

Cons:

Un po lontano dal centro cardif

2026-08-15 • via Nuitee
N
Nicola • couple • gb
10
2026-08-15 • via Nuitee
L
Lewis • solo_traveller • gb
10
2026-08-14 • via Nuitee
H
Hannah • couple • gb
10
It was a beautiful stay very relaxing
Pros:

Lovely facilities

Cons:

Nothing

2026-08-14 • via Nuitee
D
DAVID • family_with_children • gb
9
2026-08-14 • via Nuitee
C
Christopher • solo_traveller • gb
10
2026-08-13 • via Nuitee
R
RDyer88 • solo_traveller • gb
8
Pros:

Lovely facilities and very helpful staff

Cons:

Air conditioning was too hot and was unable to change it from the room

2026-08-13 • via Nuitee
D
Damiano • couple • it
10
2026-08-12 • via Nuitee
J
Jamey • couple • gb
10
2026-08-11 • via Nuitee
M
MICHELLE • solo_traveller • gb
7
2026-08-10 • via Nuitee
M
MICHELLE • couple • gb
7
Tranquil location
Pros:

The location

Cons:

I didn’t find the reception staff welcoming

2026-08-10 • via Nuitee
C
Ceris • extended_group • gb
8
Recommended
Pros:

Food was good
Bar staff excellent

2026-08-09 • via Nuitee
V
Victoria • couple • gb
8
Lovely place lovely room great location
Pros:

Lovely place pool and spa lovely the breakfast was delicious.Rooms very spacious and the air-conditioning was great as it was extremely hot.Lovely place to be especially in summer.

Cons:

One thing I would say is that there is only one toilet in the bar area and it was very busy as football was on.
I got caught short with lady issues and there was no toilet roll and a lady said she had already told them that 45 minutes prior.1 hour later there was still none.
On the Sunday the pool had to close early as they said was no chlorine left in there and it was,really hot so was a bit let down by this.Also ran out ice on the Saturday night.

2026-08-08 • via Nuitee
J
Jo • solo_traveller • it
9
Ottimo⁸
Pros:

Ottimo albergo....

Cons:

Si po arrivare solo in macchina......

2026-08-06 • via Nuitee
F
francesca • couple • gb
9
Great place for the value
Pros:

It’s really relaxing place staff is amazing

Cons:

Nothing

2026-08-06 • via Nuitee
O
Ottavio • couple • it
10
2026-08-06 • via Nuitee
M
massimiliano • solo_traveller • it
9
2026-08-06 • via Nuitee
A
Alison • family_with_children • gb
9
Excellent stay - would recommend!
Pros:

Wonderful staff, lovely room, great facilities, spotlessly clean

Cons:

The curtains weren't blackout, so the sun woke us up early

2026-08-05 • via Nuitee
I
Idoia • couple • es
6
Nice but not value for money
Pros:

Beautiful location, spa and pool was good.

Cons:

The shower floor was not clean, had hairs.
The water from the tap water and shower was boiling (even the cold tap)! Not nice at all. The housekeeping was so loud at 7am

2026-08-04 • via Nuitee
J
joanne • solo_traveller • gb
8
Lovely hotel and location
Pros:

Beautiful hotel...facilities excellent...lovely location very peaceful. Rooms lovely and very clean. Lovely swimming pool and outside space

Cons:

The only issur we had was wait time for food in the bar...both at lunch and in the evening...lunch bar menu could be better..Staff were friendly

2026-08-04 • via Nuitee