Vale Resort

Hotels
8.5 (1998 reviews)
Hensol Park, Hensol , Hensol , GB

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean environment
Excellent food
Helpful staff
Good amenities
Cons:
Housekeeping issues
Reservation problems
Balcony access limitation

Categories

Cleanliness
7.64
Some housekeeping issues mentioned, mattresses not made properly.
Service
8.61
Staff were friendly and helpful but some service inconsistencies noted.
Location
9.15
Great location with easy access to South Wales, described positively.
Room Quality
8.1
Rooms were comfortable but had some issues with bed making.
Amenities
8.13
Good amenities like spa and gym but noted functional issues.
Value for Money
8.59
Good deals for packages but restaurant reservations were a challenge.
Food and Beverage
9.14
Food praised as excellent, breakfast had minor heat issues.
Overall Experience
8.61
Positive stay overall but with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:57

Property Description

Luxurious Amenities and Activities

Nestled in 650 acres of Welsh countryside, Vale Resort offers a lavish experience with its luxury spa, championship golf courses, and exquisite dining options. The elegant bedrooms feature modern amenities and stunning views, providing a comfortable and relaxing stay.

Culinary Delights and Entertainment

Indulge in modern Welsh cuisine at Vale Grill, awarded an AA Rosette, or unwind at the stylish champagne bar with live piano music. With a casual bistro and Clubhouse bar, guests can enjoy a variety of culinary experiences during their stay.

Relaxation and Wellness

Guests can rejuvenate at the Vale Resort Leisure Centre, complete with a swimming pool, gym, sauna, hot tub, and spa treatment rooms. The serene countryside setting and top-notch facilities ensure a tranquil and pampering retreat.

Experience luxury and relaxation at Vale Resort - book your stay now for an unforgettable getaway.

Important information:

Please note that children cannot be accommodated in any of the standard rooms, however a cot for a baby is available on request.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Location

Property Video

Guest Reviews

8.5
Based on 1998 reviews
Cleanliness: 7.64
Service: 8.61
Location: 9.15
Room Quality: 8.1
Amenities: 8.13
Value for Money: 8.59
Food and Beverage: 9.14
Overall Experience: 8.61
R
Rae • solo_traveller • es
6
Pros:

It was okay . LP

Cons:

Had to wait a long time for the food to be served in the Dining room

2026-09-19 • via Nuitee
F
Fraser • couple • gb
8
2026-09-19 • via Nuitee
N
Neil • solo_traveller • gb
9
2026-09-18 • via Nuitee
J
Jennifer • solo_traveller • gb
8
Pros:

Location, friendly and helpful staff. Amenities fantastic

Cons:

Maybe petty but towels were old and carpets could have done with a clean as there were stains very visible.

2026-09-18 • via Nuitee
J
John • solo_traveller • gb
7
Pros:

Room size and location very nice, we asked for and got a room with a bath

Cons:

Shower not great, overhead spray very sharp on the skin to the point of being uncomfortable, hand spray very slow water flow, no indication which valve direction was hot or cold. Also we had breakfast at 9:30 by which time all the "hot" food was cold

2026-09-16 • via Nuitee
W
Warren • couple • gb
10
A**** as always
Pros:

Everything

Cons:

Nothing

2026-09-15 • via Nuitee
J
Jill • couple • gb
9
2026-09-15 • via Nuitee
S
SallyEDGE • solo_traveller • gb
9
Lovely hotel with huge rooms and first class service
Pros:

Great location just off the M4, huge room with a huge & very comfortable bed, had a lovely meal in the bar and the buffet breakfast was one of the best i've had

Cons:

Parking spaces in car park are quite tight

2026-09-15 • via Nuitee
V
Vivek • couple • gb
9
Nice weekend away
Pros:

Good facilities.

Cons:

Lounge area wasn’t particularly comfortable

2026-09-14 • via Nuitee
M
Martin • solo_traveller • gb
10
2026-09-14 • via Nuitee
I
Ian • solo_traveller • gb
10
Pros:

Everything, great facilities aswell

Cons:

Better selection of coffee for the room. Sachet cappuccino or latte would be a nice touch.

2026-09-14 • via Nuitee
P
penketh • solo_traveller • gb
7
2026-09-14 • via Nuitee
G
Gillian • couple • gb
10
A luxurious treat
Pros:

Parking, quiet location, comfortable and spacious rooms, good breakfast, friendly staff.

Cons:

Col water taps were running hot, so had to use cold bottled water for handwashing/ teeth cleaning.

2026-09-13 • via Nuitee
B
Barbara • couple • gb
10
Beautiful hotel in a stunning setting
Pros:

Beautiful setting and superb rooms with a lovely balcony overlooking the grounds. Big car park no problem parking. Shuttle service to Hensol Castle which is awesome. The staff were excellent

Cons:

Nothing to report that was bad.

2026-09-13 • via Nuitee
J
Joyce • solo_traveller • gb
8
2026-09-12 • via Nuitee
K
katharine • solo_traveller • gb
10
Pros:

Facilities. Leisure side, staffing.

Cons:

Nothing to dislike.

2026-09-11 • via Nuitee
S
Stuart • solo_traveller • gb
10
Pros:

Staff friendly and helpful

Cons:

The bar area is like a cafe

2026-09-07 • via Nuitee
N
NeillAddis • solo_traveller • gb
10
Lovely place
Pros:

Was a fantastic stay, lived up to our expectations

Cons:

The only bad thing I can even say about this place was it took too long to get a drink other than that it was great

2026-09-07 • via Nuitee
C
Claire • couple • gb
10
Relaxing stay in beautiful hotel
Pros:

Beautifully clean and a lovely atmosphere.

Cons:

Nothing

2026-09-07 • via Nuitee
L
Lynn • couple • gb
9
Comfortable rooms and great pool
Pros:

Nice spa and pool . Good parking . Large modern clean rooms with excellent rainfall shower

Cons:

Noise at night from people passing by to go to rooms after late night drinking in bar

2026-09-05 • via Nuitee