Extended Stay America Suites - Indianapolis - Castleton

1. When we arrived, there was no one at the front desk. We knocked on the staff breakroom door and called the front desk several times. No one answered either. It took 15 minutes for someone to show up and check us in. She was eating popcorn while doing so and said she was the only staff member on site and had been upstairs cleaning a room.

2. The hallways smelled horrible. Not sure if this was from people cooking in rooms or food delivered, but the smell was on two different floors (I walked around looking to find a bathroom when no one was at the front desk to check us in).

3. The furniture in our room #334 was worn and had visible chips on all of the pieces. The kitchenette sink was dirty around the faucet.

3. When we returned to the hotel at Midnight, there were people standing in the lobby trying to check in, but the front desk was closed. There was a metal screen pulled down and locked over it. I stopped and gave them the phone number to the front desk, as there was no contact info nor instructions visibly posted that would have helped them get help.

It was not safe!

Having dishes in the room, it’s an extending stay. You have dishes in the room, but IHaving dishes in the room, it’s an extending stay. You have dishes in the room, but I do understand by people by selling stuff.

Got in late, no staff at desk. Had to wait awhile but they were nice when they showed up.

Everything. Floors were very greasy luke feeling, just really dirty, the cord to the room phone was broke.

When we arrived the place was chaotic to say the least. The front staff was trying to sort out some unexpected arrivals - 2 buses full of construction workers! They were all loitering outside the entrance so it looked like dangerous individuals were selling drugs in the parking lot. Terry, an employee was cursing and frustrated.

The bathroom in the room could have been cleaned better. The tub and sink were grimey and the toilet paper holder was missing the bar. Additionally, there was no hairdryer or ice bucket or complimentary shampoo and conditioner. The phone in the room didn't work either.

The room was nice
Needed to be cleaned a little more stains in the restroom
Day of checkout the elevator stopped working we were not informed. I walk with a cane it was a bit of a challenge walked down from the third floor. We were not informed. I had to carry all my things down the steps it was rough.

When I got there, the first staff lady tried to insist I needed to pay again after paying online (another lady even confirmed with me on the phone I had already paid) argued with me even after she discovered I was right. My biggest complaint tho, is that we entered our room to find that all the pillows were absolutely disgusting. Stained terribly. I went down to ask for new ones and the lady said there were none clean…….told me to come back down and ask that night , but then there was no one to be found. One of our towels was gross and stained as well.

Appliances were from the 80’s, door facings of the refrigerator were covered with service rust, dead bugs in corners of the room where it hadn’t been swept good, cleaning residue on floors and countertop made things sticky and floor slick even when dry. Bad enough to complain to staff? No….Good enough to stay again….No

Kitchen , you have a kitchenette, hummmm, no pots or pans ,no dishes, no cups to drink from !! No coffee pot in room ,no ice mechine, or buckets, what if I was staying for a bit ?? What did I need to do buy them ? And the bed ,hard as a rock !! I mize well been sleeping on the floor. Lucky to find a trash can in room !!! I needed to check out early 430 500. No one at front desk very upsetting, I left my keys stuck in the office door and left , i tried to call someone like she said but , of course no answer!!! I guess I could keep on , but this is the worse of it. I wont stay at you motel anymore , I going to let friends and family know about my stay there, it just sucked, ok ,

There wasn’t anybody at the checkout desk when it was time for me to head out. It was literally shut down with the overhead door drawn shut. No instructions on whether it was OK or not to just leave without turning in room keys. Some signage would be useful.