Extended Stay America Suites - Memphis - Germantown West

Hotels
•
Extended Stay America Suites
7.1 (716 reviews)
6325 Quail Hollow , Memphis , us
+1 901-685-7575

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Clean and quiet accommodations
Friendly staff
Cons:
Poor cleanliness
Inadequate breakfast options

Categories

Cleanliness
5.86
Multiple reviews mentioned dirty floors and shabby furniture.
Service
8.83
The front desk clerk was nice, and the general manager was described positively.
Location
8.87
Reviews highlighted good location and safety.
Room Quality
7.32
Some rooms were clean and large, but mentioned issues with furniture and dirt.
Amenities
6.85
Limited amenities were criticized, such as no hairdryer and lack of ice machine.
Value for Money
7.31
Good value for the price with some complaints about the overall quality.
Food and Beverage
4.36
Breakfast was criticized heavily for poor quality and lack of options.
Overall Experience
7.43
Overall experiences varied but were mixed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:39

Property Description

Convenient Location
Situated in Memphis, Tennessee, this hotel is just a short distance from popular attractions like Shelby Farms Park and Golf and Games Family Park.

Comfortable Accommodations
Each room is equipped with essential amenities such as a microwave, refrigerator, and stovetop, along with entertainment options like a flat-screen TV.

Pet-Friendly with Free Breakfast
Enjoy the convenience of a grab-and-go breakfast with a variety of options, along with the perk of being able to bring along your furry friends as the hotel is pet-friendly.

Ready to experience a comfortable stay in Memphis? Book now at Extended Stay America - Memphis - Germantown West for a memorable trip!

Important information:

"Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted."Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Location

Guest Reviews

7.1
Based on 716 reviews
Cleanliness: 5.86
Service: 8.83
Location: 8.87
Room Quality: 7.32
Amenities: 6.85
Value for Money: 7.31
Food and Beverage: 4.36
Overall Experience: 7.43
E
Erica • couple • us
4
It a quiet area to stay at but the housekeeping is poor
Pros:

The price

Cons:

It had a mold smell in the room and tub still had hair in it (wasn't clean).

2026-08-24 • via Nuitee
M
Michaela • couple • de
1
Sehr dreckig.
Pros:

Nichts

Cons:

Es war komplett dreckig. Mein Bett war voller schwarzer langer Haare. Man hat sich sehr unsicher gefühlt.

2026-08-21 • via Nuitee
B
Brouwer • solo_traveller • aw
6
It was good for a 1 night stay
Pros:

The staff is amazing!

Cons:

The place is outdated

2026-08-15 • via Nuitee
Y
Yency • couple • pa
6
2026-08-09 • via Nuitee
J
James • couple • us
4
2026-08-04 • via Nuitee
R
Rogelio • couple • us
6
2026-08-03 • via Nuitee
R
Rogelio • couple • us
6
2026-08-03 • via Nuitee
A
Amber • couple • us
10
2026-08-02 • via Nuitee
M
Mathai • couple • us
9
2026-07-25 • via Nuitee
S
sergio • solo_traveller • ve
10
2026-07-24 • via Nuitee
C
Carpenter-Johnson • couple • us
10
Easy. Clean. Great staff
Pros:

Available vending machines and staff at all times

Cons:

N/a

2026-07-23 • via Nuitee
S
Smith • couple • us
10
2026-07-22 • via Nuitee
R
Rishton • extended_group • us
10
Our visit was very nice. Desk clerk was very attentive to our needs.
Pros:

Very nice, comfortable room

2026-07-22 • via Nuitee
R
Rishton • extended_group • us
10
2026-07-22 • via Nuitee
M
Melissa • couple • us
5
2026-07-21 • via Nuitee
T
Terrell • couple • us
1
2026-07-20 • via Nuitee
M
Michael • family_with_children • us
8
Fair
Pros:

Clean

Cons:

Handicap parking. People were parking in handicap parking to unload groceries and some cars did not have handicap placards or license plates. Need more handicap parking and spots need to be monitored.
Room 133 needs some maintenance to curtains. Bed too soft.

2026-07-17 • via Nuitee
P
Penelope • solo_traveller • us
6
2026-07-12 • via Nuitee
P
P • couple • us
10
2026-07-11 • via Nuitee
J
jessica • couple • us
10
Pros:

They help me out a lot here

2026-07-09 • via Nuitee