Extended Stay America Suites - Memphis - Germantown West

Hotels
•
Extended Stay America Suites
7.1 (659 reviews)
6325 Quail Hollow , Memphis , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean and quiet accommodations
Friendly staff
Cons:
Poor cleanliness
Inadequate breakfast options

Categories

Cleanliness
5.86
Multiple reviews mentioned dirty floors and shabby furniture.
Service
8.83
The front desk clerk was nice, and the general manager was described positively.
Location
8.87
Reviews highlighted good location and safety.
Room Quality
7.32
Some rooms were clean and large, but mentioned issues with furniture and dirt.
Amenities
6.85
Limited amenities were criticized, such as no hairdryer and lack of ice machine.
Value for Money
7.31
Good value for the price with some complaints about the overall quality.
Food and Beverage
4.36
Breakfast was criticized heavily for poor quality and lack of options.
Overall Experience
7.43
Overall experiences varied but were mixed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:39

Property Description

Convenient Location
Situated in Memphis, Tennessee, this hotel is just a short distance from popular attractions like Shelby Farms Park and Golf and Games Family Park.

Comfortable Accommodations
Each room is equipped with essential amenities such as a microwave, refrigerator, and stovetop, along with entertainment options like a flat-screen TV.

Pet-Friendly with Free Breakfast
Enjoy the convenience of a grab-and-go breakfast with a variety of options, along with the perk of being able to bring along your furry friends as the hotel is pet-friendly.

Ready to experience a comfortable stay in Memphis? Book now at Extended Stay America - Memphis - Germantown West for a memorable trip!

Important information:

"Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted."Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is needed).

Location

Guest Reviews

7.1
Based on 659 reviews
Cleanliness: 5.86
Service: 8.83
Location: 8.87
Room Quality: 7.32
Amenities: 6.85
Value for Money: 7.31
Food and Beverage: 4.36
Overall Experience: 7.43
R
Raymond • solo_traveller • us
3
Stay here only if you have to.
Pros:

The staff was great! They were very friendly and helpful. Got me in and out efficiently.

Cons:

This location has roaches, there were live wires coming from the wall near the bed and the breakfast that they advertise is just snack bars and packaged muffins. It did smell like marijuana in the halls, although it's a non smoking hotel and my TV had a rainbow hue across the screen.

2026-05-21 • via Nuitee
T
Tatsyana • family_with_children • us
1
Pros:

Close to shopping, food, and other similar stores.

Cons:

The room I was given smelled like pure cat urine. When I asked to switch rooms, the second room smelled like mold and cigarettes.

2026-05-20 • via Nuitee
M
Michael • couple • us
8
Ok
Pros:

Location

Cons:

Parking

2026-05-17 • via Nuitee
M
mike • solo_traveller • us
3
2026-05-15 • via Nuitee
G
Glenn • solo_traveller • us
10
Pros:

Great they

Cons:

Fantastic

2026-05-14 • via Nuitee
C
Cashara • couple • us
10
Pros:

Everything

2026-05-13 • via Nuitee
C
Caroline • couple • us
10
2026-05-11 • via Nuitee
E
Elizabeth • solo_traveller • us
10
Pros:

Fast friendly checking clean room

Cons:

Smell of Marijuana in the halls and carried into room

2026-05-09 • via Nuitee
M
Monica • solo_traveller • us
4
NOPE!
Pros:

The staff was friendly..

Cons:

People were standing outside watching, which gave me the creeps..also neighbors very noisy and playing music loudly!

2026-05-07 • via Nuitee
C
Carmen • solo_traveller • nl
4
2026-05-04 • via Nuitee
C
Calver • solo_traveller • gb
9
2026-05-04 • via Nuitee
M
Michael • couple • us
8
Okay
Pros:

Close to appointment

Cons:

Toilet seat loose
Sink drain not working until I reached under counter and pulled the plug arm
Handicap park is not enough

2026-05-01 • via Nuitee
M
Mason • family_with_children • us
2
Pros:

Nothing

Cons:

No

2026-04-30 • via Nuitee
A
Andy • solo_traveller • us
3
2026-04-29 • via Nuitee
B
Bill • solo_traveller • us
8
2026-04-28 • via Nuitee
T
Thomas • solo_traveller • us
8
Decent place to stay at a fair price.
Pros:

This was a pleasant place to stay. It was clean and comfortable.
The staff was friendly and helpful.

Cons:

I didn't dislike anything here.

2026-04-27 • via Nuitee
M
Monterrio • couple • us
2
Room was nice service and water not working probably not staying there again
Pros:

Location

Cons:

Service. No towels. Water stopped working while showering

2026-04-25 • via Nuitee
L
Leslie • family_with_children • us
6
It was safe bed was comfortable ok for price
Pros:

Location

Cons:

Cleanliness, stained carpets, cigarette burned toilet, hair on sink

2026-04-25 • via Nuitee
K
Kelley • solo_traveller • us
8
Pros:

Thw price was right for a quick overnight stay.

Cons:

There was nothing to not like

2026-04-25 • via Nuitee
K
Kenzey • solo_traveller • us
4
2026-04-25 • via Nuitee