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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Non-smoking throughout
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Private parking
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Sun terrace
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Daily housekeeping
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Accessible parking
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Minimarket on site
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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ATM/cash machine on site
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Heated pool
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Vending machine - drinks
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Indoor pool
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Vending machine - snacks
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Kid-friendly buffet
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Paid WiFi
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Airport shuttle (free)
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Outdoor furniture
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Wine/champagne
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Airport drop off
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Airport pick up
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Fruits
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Happy hour
Review Highlights
Categories
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Property Description
Convenient Location and Shuttle Service
Located next to the North Charleston Area Convention Center and just 2 miles from Charleston International Airport, Embassy Suites North Charleston Airport/Hotel & Convention offers a stress-free travel experience with complimentary airport shuttle service.
Comfortable Suites with Modern Amenities
The spacious suites are equipped with 2 TVs, a well-lit work table, microwave, refrigerator, and coffee maker, ensuring a comfortable stay for guests.
Dining Options and Leisure Facilities
Start your day with a delicious cooked-to-order breakfast and enjoy lunch or dinner at the Palmtree Grille, known for its fine steaks and fresh seafood. Unwind at the indoor pool, stay active at the gym, or take care of business at the free printing service in the business center.
Experience convenience and comfort at Embassy Suites North Charleston Airport/Hotel & Convention.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Parking
Private parking is possible on site (reservation is not needed) and costs USD 10 per day.
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Pets
Pets are allowed. Charges may be applicable.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Property Accessibility
- Ramp: Yes
- Entrance Door Width: 82
- Entrance Leveled: Yes
- Pet Friendly: Yes
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: No
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: Yes
- Entrance Door Width: 82
- Entrance Leveled: Yes
- Pet Friendly: Yes
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: No
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: Yes
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: Yes
- Toilet Bathroom Doors Indicator: Yes
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: Yes
- Cabin Under Sink: No
- Shower Level Floor: Yes
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: Yes
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: Yes
- Manual Wheelchair: Yes
- Visually Impaired: Yes
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 50
- Manual Wheelchair Score: 50
- Visually Impaired Score: 50
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
Proximity to event and location of amenities
Busy intersection
Breakfast service was good. Everyone appreciates hot breakfast options like fresh made omelets. We also enjoyed the complimentary snack and beverage hour
The front desk supervisor Ms. Wanda was completely unhelpful. The hotel had already given out the specific room type that we requested and paid for but instead of admitting that she blamed it on our booking agent. Ms. Wanda just basically said it wasn't their fault and did not offer any comp or assistance with correspondence to our booking agent after multiple polite requests. She wouldn't even listen to our concern/issue, she just kept trying to overtalk us and then say she doesn't understand our problem. Finally on the third day we were able to speak with Mrs. Arie who was completely professional and courteous and offered to send an email and apologized for the hotel not being able to provide the originally reserved rooms. She didn't try to make up any excuses for the lack of accommodations; she just simply wanted to help get the matter resolved. Later on, I encountered other guest at breakfast that also had a similar issue and were receiving the same reimbursement. We were so frustrated from the initial back and forth runaround with Ms. Wanda that I didn't even get to submit a complaint for our toilet that wouldn't flush or the random emergency alarm that went off at 2am causing every guest to evacuate their room just to find out it was a false alarm. Yes, you read that correctly. Middle of the night, we're gathering out kids to go down stairwells to evacuate the building and then I walk back inside to the front desk staff that was calming checking in new guests. They said they accidently hit the alarm but there was no announcement being made while elderly folk and children were sitting outside awaiting further instructions. I'm currently still following up a week later to make sure reimbursement is issued.
The front desk agents were great! They were very polite and helpful throughout our stay.
The breakfast in the morning was also really good.
It was so nice and clean! The beds were so comfortable
I like the room size and absolutely love the breakfast. Ms. Sandra was one of the cooks all weekend and she was awesome. No matter how long the line was she was working hard to get out the special orders. She worked alone on Monday morning but it was like she had help, nothing changed. I also love the complimentary drinks given.
I did not like the pillows on the beds. I’ve stayed at many Hiltons and the pillow was always the one thing I loved, because they were thick, soft, and your head just sink into it comfortably. Embassy pillows were small and flat and very uncomfortable. The most thing I did not like is the toilet is too low. I had a knee replacement and still have issues, so it was really difficult sitting and getting up off the toilet. My other guests have no disability and also complained about the low toilets. To be honest, I believe it’s a safety hazard. If you don’t consider any of my complaints, please consider making change to the toilet seats. This is not just a disability concern. My final issue was the emergency alert received around midnight on Saturday. We don’t know what happened but after having to walked down from the second floor and immediately right back up again, with my bad knee, I was completely out of breathe with my heart rate racing. All to hear from another guest that it was a false alarm. The same way the emergwss announced, it should have been announced by the hotel apologizing for the inconvenience and letting the guest know everything was safe.
They were extremely helpful. I mad a mistake on my booking and they 100% helped me out!
Liked everything
One of the best Hotel experiences I’ve experienced in my lifetime. From desk, lounge, food service especially Justin, transportation Willie, housekeeping, management Tom , to Walter from maintenance and I were fortunate to meet person who provide service for booking. Establishment clean with top tier customer services. I will definitely continue to recommend and support the Hilton Embassy Hotels.
I would like to share some positive feedback regarding the exceptional service I received during my recent visit.
I want to give a special shout-out to Destiny, who went above and beyond to accommodate me when I was unable to find my parking reservation. Her help was greatly appreciated.
Additionally, I would like to commend both my AM shuttle driver and my PM driver, Roland, for their wonderful customer service. I truly appreciate both drivers for being so helpful.
Hurricane K 😃
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