The Richmond Hotel - Adelaide

Air conditioning failed to work, room was freezing even when air conditioning was turned to max (25.5). Rang after hours reception to report that the air conditioning was not heating room, they arrived with a small Goldair fan heater to heat the room. This was in addition to finding three other heaters in the room. Total four heats, obviously a known fault that has not been previously rectified. Nothing happened to correct the air con failure the two nights we stayed. Also, they kept taking additional $50/$100 deposits from our account beyond the initial deposit - continuous monitoring by us.

Front room exposed to noise on the weekend, buskers, party people

Having to call for the key code to enter my room. Why not just email the code like every other hotel

The rooms are getting tired and dated. The bathrooms are huge but in need of some tlc. They are poorly cleaned. I suspect the cleaning staff are not allocated enough time. Once a month a deep clean would keep these maintained. There was black build up on the grout which was easily wiped off with my finger in the shower. The black buildup at the base of shower came off with a swipe of the towel. It is not good enough to leave bathrooms in a hotel like this. Management need to get in cleaners to deep clean this place so the daily cleaners can then just maintain the facilities. We didn’t have toilet paper in our room which was an oversight, but with no staff on the weekend was pretty inconvenient, and when we phoned to get a roll, it was suggested we wait till the bar opens at 10am to access toilets. Not partially helpful. I’d suggest having a cupboard security locked with access via a code for such emergencies. I wrote a private email as I don’t like public complaints, but seeing as they didn’t bother replying. Here it is.

Furniture in room is really shabby and dated. Faux marble bathroom needs updating. Would in shower from age. No fan or ventilation in bathroom

The hotel has very poor hospitality, policies, and communication. Their check-in hours are unreasonable, rigid, and inconvenient. Once you book, you cannot cancel, even when they refuse to make reasonable accommodations to allow you to check in outside their 2-5 pm lobby hours. Basically, they have your money, no refund if you arrive and can’t get inside the building.
Their lobby entrance is inside a low-end mall across from a K-Mart with sketchy people hanging around in the evenings. It’s hard to find, and feels very seedy from start to finish.

Room was basic. Not really a secure lock on the door.

When we arrived our television wouldn’t work and there wasn’t any technician available until after we had checked out. Fortunately we were given an alternate room after two nights which was great. As we were there for the football, we wanted a working television so reception organised some seats in the restaurant/bar for us to watch the game. That was good but they closed at 9:00pm when it was only half time. Our daughter and her husband were staying in the hotel so we went to their room to watch the rest of the game

There was some noise at night from revellers and night maintenance in the mall - which is the flip side of its fabulous central CBD location.

Some of the furnishings are looking 'tired'. Carpet could do with a clean.