Kensington Gardens Hotel

Hotels
8.2 (2272 reviews)
9 Kensington Gardens Square , London , gb

Facilities

Non-smoking rooms
Family rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
Non-smoking throughout
Staff adhere to local safety protocols
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Small rooms
Unclean pillows

Categories

Cleanliness
7.7
Some reviews mentioned unclean pillows and hair, affecting cleanliness perception.
Service
9.2
Staff received positive feedback for being welcoming, polite, and helpful.
Location
9.2
Multiple mentions of great location, close to transport and restaurants.
Room Quality
7.7
Rooms noted as small and basic, with issues like firm mattresses.
Amenities
7.2
Basic amenities without luxury features. Check-in process complicated.
Value for Money
7.2
Concerns over pricing for room size and lack of lift suggest limited value.
Food and Beverage
8.7
Positive feedback on breakfast options and cleanliness of dining area.
Overall Experience
8.7
Generally positive experience with notable location and service, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:01

Property Description

Prime Location in London
Located in the heart of Westminster Borough, Kensington Gardens Hotel offers stunning city views and convenient access to iconic landmarks like Paddington Station, The Serpentine, and Royal Albert Hall.

Comfortable and Well-Equipped Rooms
Experience comfort and convenience in our rooms featuring modern amenities such as a flat-screen TV, free WiFi, and a private bathroom. Relax in style with plush bed linen and towels provided during your stay.

Near Major Attractions
Explore London effortlessly with key attractions like Portobello Road Market, Lord's Cricket Ground, and Olympia Exhibition Centre just a short distance away. The city centre is also within easy reach, making it the ideal choice for travelers.

Book now for an unforgettable stay at Kensington Gardens Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 2272 reviews
Cleanliness: 7.7
Service: 9.2
Location: 9.2
Room Quality: 7.7
Amenities: 7.2
Value for Money: 7.2
Food and Beverage: 8.7
Overall Experience: 8.7
A
Ana solo_traveller pt
7
Boa qualidade relação-preço
Pros:

Zona tranquila, próximo de transportes (várias opções), muito comércio à volta. Quarto pequeno, mas limpo, com WC privado, com o essencial.

Cons:

Muitas escadas. Ficámos no último piso (sem elevador) e é realmente cansativo depois de um dia a andar kms pela cidade.

2026-06-06 via Nuitee
G
Gemma couple nz
7
Not recommended in hot weather
Pros:

Great central location, short walk to Queensway or Bayswater stations. Close to M&S. Check-in is at the Phoenix Hotel nearby (which has aircon in the reception). We were able to store our luggage after checkout which was very helpful.

Cons:

It was 30°C on the day we arrived and the room had no aircon and the window was restricted to less than 30cm. A desk fan was provided but this was woefully insufficient and even when the temperature dropped to 20°C outside, the room temperature did not decrease. The bathroom was compact and the automatic fan seemed to make the bathroom even hotter.

2026-06-01 via Nuitee
C
Cynthia couple be
9
Ideale uitvalsbasis, nette kamer, top
Pros:

Fijne buurt. Dicht bij de metro. Lekkere eetgelegenheden.

Cons:

Warm op de kamer, maar ventilator ter beschikking.

2026-05-31 via Nuitee
J
Joan couple gb
10
Helpful staff, quiet location 5 minutes walk from the Underground. A clean,comfortable room and a good value breakfast.
Pros:

The location

Cons:

N/A

2026-05-30 via Nuitee
M
Miguel solo_traveller pt
10
Amazing hotel, amazing location!
Pros:

Very kind staff, clean and spacious room, and AMAZING location. Will return.

Cons:

Nothing we didn't like!

2026-05-30 via Nuitee
P
PHILIPPE solo_traveller fr
9
Très bien.
Pros:

C'est un hôtel que je connais, ainsi que le Phoenix. Prestations tout à fait correctes. Mieux que beaucoup d'hôtels similaire du quartier.

2026-05-28 via Nuitee
V
Vilja couple fi
7
2026-05-28 via Nuitee
M
Marius solo_traveller de
9
Pros:

Alles bis auf die Fenster bei hohen Temperaturen wäre es schon aufgrund der fehlenden Klimaanlage diese weiter zu öffnen als nur 10cm.

Cons:

Die Öffnungsmöglichkeiten der Fenster bei hohen Temperaturen sehr wenig Luftaustausch möglich.

2026-05-25 via Nuitee
R
ROSSELLA solo_traveller it
9
Pros:

La struttura molto elegante e la posizione comodissima alla metro

Cons:

Non poter aprire la finestra

2026-05-24 via Nuitee
F
Fiona solo_traveller nz
4
Pros:

Good location, close to Kensington for our visit to the Chelsea Flower Show.

Cons:

Reception staff member was rude and unhelpful. Our bags had been delivered by a delivery company and she claimed they hadn't arrived. (We're actually sitting in a storage space in reception).

We were also asked to our passports so they could be photocopied. When I asked why, the receptionist advised it was company policy. When I asked for the reason why it was company policy it was to confirm identity. I didn't provide the passport and simply showed my ID.
Not a welcoming experience.

Despite booking and paying months in advance we were on the top floor of the hotel, (81 stairs) with no elevator. Had to haul our bags up after a very long day walking.

The beds were hard and lumpy - most uncomfortable.

2026-05-23 via Nuitee
N
Nadejda solo_traveller fr
10
2026-05-22 via Nuitee
N
Nuno solo_traveller pt
8
Pros:

Localização e pequeno almoço

Cons:

Apesar do ar condicionado, sentia-se o quarto quente

2026-05-21 via Nuitee
M
María solo_traveller es
8
Es muy probable que volviese a ir
Pros:

La ubicación es excelente, al lado del metro, el barrio lleno de restaurantes y supermercados. Se puede ir andando al barrio de Notting Hill y Kensington Gardens. La habitación bien equipada, todo limpio. Recomiendo el desayuno, se sirve en el hotel de al lado, que es donde está la recepción también, y se paga en el check out. Tipo buffet y a un precio razonable, y un café de máquina decente.

Cons:

Lo único sería la ducha, el agua no tenía mucha presión y la alcachofa estaba un poco rota. Por lo demás todo bien

2026-05-21 via Nuitee
B
Ben couple gb
10
2026-05-21 via Nuitee
B
Belinda solo_traveller id
8
2026-05-19 via Nuitee
M
Mihaela extended_group ro
4
Very disappointing
Pros:

Location ok

Cons:

Very dirty, i asked for the room to be cleaned again but never happened. Bathroom incredibly dirty especially the toilet seat.
Bedsheets unchanged and stained bed.
Pillows were smelly.

They said they had no available staff to clean the room.

2026-05-19 via Nuitee
D
Dermitzaki solo_traveller gr
10
Wonderful Stay.
Pros:

The hotel is in an excellent location. While the street where the hotel is situated is very quiet, the surrounding streets are buzzing with life, with cafés, restaurants, supermarkets, etc., so the area feels lively without the noise being bothersome. It is close to three stations, making it very easy to get around. (The photos are the view form my room).
The room itself was on the first floor and, unfortunately, there is no elevator. However, it was very lovely. It was a bit small, but perfectly acceptable for one person. There was some noise, as I could hear people in the next room talking, but never at hours that disturbed me. The bathroom was very nice and modern. The room was cleaned daily and kept spotless.
All in all, I would definitely stay there again.

Cons:

Having to carry my very large suitcase up and down the stairs, but I suppose that can't be helped. I would defenatlly stay there again, despite that.

2026-05-19 via Nuitee
1
188anikar Friends getaway
10
Very nice
Pros:

We had a lovely stay. The room was clean and well-furnished. The staff was friendly. The breakfast was inexpensive and plentiful. We would gladly come back next time.

2026-05-18 via Tripadvisor
A
Ana couple nl
8
Good location
Pros:

The hotel is located in a quiet street, but within walking distance of the tube and Kensington Gardens. We stayed at the Phoenix Hotel, this changed was made by the hotel at our check in.

Cons:

The room was too warm, as the heating was on in May. Neverthless the windows could be opened.

2026-05-18 via Nuitee
A
Andrea Samuele couple it
7
Buon compromesso, un po’ caro come tutta Londra
Pros:

Quartiere ben collegato e in ogni caso piuttosto centrale rispetto alle attrazioni londinesi di maggiore impatto.

Cons:

Colazione poco attenta ad esigenze più healthy, poca frutta e scelta di fibre.

2026-05-18 via Nuitee