Hotel Cetina Palacio Ayala Berganza

Hotels
9.4 (4606 reviews)
De las Carretas, 5 , Segovia , es

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Children allowed

Facilities

Parking
Air conditioning
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Clean and spacious rooms
Spectacular breakfast
Cons:
Single lavabo in family room
Noisy environment
Parking difficulties

Categories

Cleanliness
9.41
The room was very clean and comfortable.
Service
9.68
Excellent treatment from the staff; very attentive and personal.
Location
9.72
Perfect location for visiting the city.
Room Quality
8.97
Spacious rooms, but some issues with maintenance.
Amenities
9.4
Great amenities including breakfast and additional facilities.
Value for Money
8.66
A bit pricey, but the quality is generally good.
Food and Beverage
9.81
The breakfast was spectacular with a wide variety of high-quality products.
Overall Experience
9.58
A charming hotel with minor drawbacks but overall, a pleasant stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:40

Property Description

Historic Charm and Modern Comforts

Luxurious Accommodation: Step back in time and indulge in the charm of a 15th-century palace at the Hotel Cetina Palacio Ayala Berganza. Enjoy the blend of historic architecture with modern amenities such as free Wi-Fi, air conditioning, and TV in each room.

Culinary Delights: Savor a delightful dining experience at the hotel's restaurant, offering a daily breakfast to start your day on a delicious note.

Prime Location: Explore the wonders of Segovia with ease as the famous aqueduct is just a short 2 minutes' walk away, and the majestic cathedral is a mere 600 meters from the hotel.

Experience the perfect fusion of history and luxury at Hotel Cetina Palacio Ayala Berganza. Book now for an unforgettable stay!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 17 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.4
Based on 4606 reviews
Cleanliness: 9.41
Service: 9.68
Location: 9.72
Room Quality: 8.97
Amenities: 9.4
Value for Money: 8.66
Food and Beverage: 9.81
Overall Experience: 9.58
J
João Paulo • extended_group • br
10
Entrega charme e história além de um serviço competente
2026-05-30 • via Nuitee
J
Juan • couple • ar
7
Pros:

Su personal muy atento

2026-05-30 • via Nuitee
A
Alfonso • extended_group • es
10
2026-05-29 • via Nuitee
T
Tony • couple • au
4
Terrible, could not get out fast enough
Pros:

Location was ok, room was a decent size.

Cons:

Room was dirty, when we arrived the room was 30degrees, the bathroom 40. All curtains were open and air conditioning off.
The bathroom was almost unusable as it was always extremely hot. Our room was next to the elevator and very noisy. Room no 201, make sure you don’t get it !!!
They should not rent it.

2026-05-29 • via Nuitee
T
Tímea Kovács • solo_traveller • es
9
2026-05-28 • via Nuitee
S
Samah • couple • ae
10
2026-05-28 • via Nuitee
F
fernando cezar • couple • br
9
2026-05-27 • via Nuitee
L
Leonard • couple • ro
10
Happy to be back soon!
Pros:

Staff super polite and attentive. Spaces are all super clean. Location, cannot ask more!
Overall a quite and relaxing atmosphere, with an interior gem: a small terrace full of green and singing birds!

Cons:

All just perfect for us

2026-05-27 • via Nuitee
J
Jose Antonio • couple • es
8
2026-05-26 • via Nuitee
S
Samia • couple • fr
10
2026-05-26 • via Nuitee
M
MARIA ISABEL • solo_traveller • es
10
Pros:

El hotel no es bueno, es excelente. Un hotel con mucho encanto, habitación amplia, muy limpia y cama muy cómoda .El personal del hotel muy amable y atento, en especial Cinthya, es un encanto, el desayuno con productos de muy buena calidad y la ubicación fantástica.

2026-05-25 • via Nuitee
J
JOSE • solo_traveller • es
8
Tranquilidad, sencillez. Un lugar sin pretensiones, con todo lo necesario para descansar
Pros:

Comodidad. Desayuno.

Cons:

Ascensor

2026-05-24 • via Nuitee
M
Martin • solo_traveller • de
9
Schöner Aufenthalt in einem historischen Gebäude
Pros:

Schönes altes Gebäude, guter Service

Cons:

Frühstück hätte besser sein können

2026-05-24 • via Nuitee
A
Amaia • solo_traveller • es
9
2026-05-24 • via Nuitee
F
Friedhelm • couple • de
7
Für einen Aufenthalt in Segovia und Umgebung sind 3 Tage nicht genug
Pros:

Die Sehenswürdigkeiten der Stadt sind zu Fuß leicht zu erreichen.
Die Damen am Empfang waren äußerst freundlich und hilfsbereit.

Cons:

warum ein drittes Bett für 2 Personen im Zimmer untergebracht war ist mir bis heute unbegreiflich.

2026-05-24 • via Nuitee
M
MARCO ANTONIO • solo_traveller • es
8
Buena ubicación y bonitas instalaciones
Pros:

Ubicación ideal a pocos metros caminando del acueducto. Habitación amplia y baño bien equipado. Tenía plancha para el pelo que fue algo que le gustó mucho a mi pareja.

Cons:

No nos dejaron acceder a la habitación antes de las 3 aunque llegamos sobre las 13:30.

2026-05-23 • via Nuitee
A
Ana Isabel • family_with_children • es
6
Pros:

El personal en general muy amable,,

Cons:

la habitación muy mal iluminada, el desayuno escaso, muy escaso ,,,, necesitaría alguna actualización.

2026-05-23 • via Nuitee
H
Hector • couple • mx
8
2026-05-23 • via Nuitee
E
Edel • couple • ie
8
We only stayed one night and left after breakfast the following day. Would stay there again.
Pros:

The hotel was very central, very clean, and the staff were wonderful. The bathroom was spotless, and the bed was lovely and comfortable. The room was very well laid out with everything we needed, so a high score on that front.
We also went for breakfast, and there was plenty of it, with something to suit everyone. The hotel also had secure parking we could avail of, so that was another plus. We stayed in May 2026, and the price was very reasonable. I would recommend staying here if Segovia is on your travel list.

2026-05-21 • via Nuitee
I
Ian • couple • gb
8
The hotel could do with money spending on it and the bar won’t get return visits.
Pros:

Location was good and I think the whole package is better than other reviews have given credit for. Reception staff helpful.
Value for money

Cons:

Parking was a bit stressful even with the payment app!

2026-05-19 • via Nuitee