Hotel Cetina Palacio Ayala Berganza

Hotels
9.4 (4878 reviews)
De las Carretas, 5 , Segovia , es
+34 921 05 00 75

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Garden
Hiking
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Clean and spacious rooms
Spectacular breakfast
Cons:
Single lavabo in family room
Noisy environment
Parking difficulties

Categories

Cleanliness
9.41
The room was very clean and comfortable.
Service
9.68
Excellent treatment from the staff; very attentive and personal.
Location
9.72
Perfect location for visiting the city.
Room Quality
8.97
Spacious rooms, but some issues with maintenance.
Amenities
9.4
Great amenities including breakfast and additional facilities.
Value for Money
8.66
A bit pricey, but the quality is generally good.
Food and Beverage
9.81
The breakfast was spectacular with a wide variety of high-quality products.
Overall Experience
9.58
A charming hotel with minor drawbacks but overall, a pleasant stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:40

Property Description

Historic Charm and Modern Comforts

Luxurious Accommodation: Step back in time and indulge in the charm of a 15th-century palace at the Hotel Cetina Palacio Ayala Berganza. Enjoy the blend of historic architecture with modern amenities such as free Wi-Fi, air conditioning, and TV in each room.

Culinary Delights: Savor a delightful dining experience at the hotel's restaurant, offering a daily breakfast to start your day on a delicious note.

Prime Location: Explore the wonders of Segovia with ease as the famous aqueduct is just a short 2 minutes' walk away, and the majestic cathedral is a mere 600 meters from the hotel.

Experience the perfect fusion of history and luxury at Hotel Cetina Palacio Ayala Berganza. Book now for an unforgettable stay!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

9.4
Based on 4878 reviews
Cleanliness: 9.41
Service: 9.68
Location: 9.72
Room Quality: 8.97
Amenities: 9.4
Value for Money: 8.66
Food and Beverage: 9.81
Overall Experience: 9.58
B
BO • couple • cn
9
Pros:

Located in a historic central‑city building, the hotel informed us in advance of an AC failure and compensated us with one‑night free parking. Thanks to mild weather and provided fans, our stay was comfortable.

We had a minor issue with our rental car. The front‑desk staff on duty on 24 August was exceptionally helpful — we really appreciate her kindness.

2026-08-28 • via Nuitee
O
Oscar • solo_traveller • es
10
Pros:

La ubicación

Cons:

La ventana era un bajo q da justo a los coches de la calle

2026-08-27 • via Nuitee
V
Victor • family_with_children • es
8
Pros:

La ubicación

Cons:

El personal no era muy agradable

2026-08-27 • via Nuitee
F
Félix • solo_traveller • es
10
2026-08-27 • via Nuitee
G
Gusgui • solo_traveller • pa
4
Sería
Pros:

Desayuno. Localización. Toallas. Presión ducha.

Cons:

Tamaño de la cama. Cama dobre, mas pequena que queen. Mesas de noche de vidrio y muy pequeñas. Bañera/ducha muy peligrosa para resbalar y sin apoyo para manos. Mucho cuidado!
Ventana muy pequeña. Nos dieron la peor habitación, la 104.

2026-08-27 • via Nuitee
A
Ana • family_with_children • es
10
Estancia 10
Pros:

La ubicación perfecta, el personal encantador.

Cons:

Estaba todo perfecto

2026-08-27 • via Nuitee
B
Beas • solo_traveller • es
7
Pros:

La limpieza y la atención

Cons:

Precio muy alto para los servicios que ofrecen

2026-08-27 • via Nuitee
B
BO • couple • cn
9
Pros:

Located in a historic central‑city building, the hotel informed us in advance of an AC failure and compensated us with one‑night free parking. Thanks to mild weather and provided fans, our stay was comfortable.

We had a minor issue with our rental car. The front‑desk staff on duty on 24 August was exceptionally helpful — we really appreciate her kindness.

2026-08-26 • via Nuitee
A
Asuncion • family_with_children • es
8
Pros:

Todo, la habitación es una pasada y la atención del personal muy buena

Cons:

Nada

2026-08-26 • via Nuitee
T
Trinidad • solo_traveller • es
9
2026-08-25 • via Nuitee
שירה • solo_traveller • il
10
Pros:

אהבנו את החדר אוכל כי היה שם טעים

Cons:

הכל אהבנו

2026-08-25 • via Nuitee
שירה • solo_traveller • il
10
Pros:

חדר אוכל ממש טעים, אחלה משחקים

Cons:

?

2026-08-25 • via Nuitee
C
Celia • extended_group • es
10
Amabilidad
Pros:

Todo

Cons:

Nada

2026-08-25 • via Nuitee
O
Omaira • family_with_children • es
10
Todo genial
Pros:

Todo genial

2026-08-25 • via Nuitee
A
André Luis • family_with_children • pt
10
Foi meu último dia de férias e posso dizer que fechei com chave de ouro.
Pros:

Os funcionários foram sempre extrememante simpáticos e prestativos. As instalações são muito confortáveis e aconchegantes. O café da manhã é muito bom. A localização é excelente e pode-se conhecer os pricipais pontos turísticos a pé.

2026-08-24 • via Nuitee
D
Dani • family_with_children • es
9
2026-08-23 • via Nuitee
A
ANA MARIA • family_with_children • es
10
2026-08-23 • via Nuitee
T
TravisY • family_with_children • au
10
Hotel full of character in a great location.
Pros:

Really comfortable bed in a room full of character. The staff were helpful and the hotel was really well located in easy walking distance of everything we wanted to see. Parking was in a nearby parking garage, but we could load/unload out the front easily.

Cons:

We didn't have any problems.

2026-08-23 • via Nuitee
C
Cambrils • couple • es
10
2026-08-22 • via Nuitee
P
Patricia • family_with_children • es
10
Excelente hotel
Pros:

Todo !!! No hay nada que pueda decir que no me gustara : limpieza excelente , ubicación excelente, personal amable , educado y súper atento, desayuno fenomenal, ….

2026-08-22 • via Nuitee