Hotel Nouvel

Hotel is in great location. Our room had a great balcony we could sit in for cocktails. We expected an inner city rustic hotel which is what we got. The room had no coffee maker or fridge and basic toiletries. We asked for black tea and creamer but were told they didn’t have it. No cups to drink from. Just glasses! Ice was available in lobby in plastic bags. We could not get English channels on TV and reception said they couldn’t help! Reception lady seemed burnt out. The reception area was unwelcoming and bar and breakfast area were tired. No love anywhere. No extras. Just basics. Ok for a stay in beautiful city but wouldn’t recommend for the price we paid. Great restaurants close by however. Literally just outside door of hotel.

When I received the confirmation for the reservation the dates were incorrect. I emailed days later for a reservation that was FIVE months away, and they would not make the correction. They did offer to make a new duplicate reservation to accept a new payment.
This is my first experience where a change in service is considered a "cancellation". Is this how it's done in Spain or just this hotel?

First be aware the street is mainly a pedestrian one; although delivery vechcles did enter our Uber could not even find it, and let us out nearby. Lady at reception not very friendly; after flying all ninght told us to come back at 3:00 for check-in. Building was 100 years old and entrance had some nice features, but rooms were functional but merely functional. Ours faced the street but was mainly quirt at night which was nice. Not great value for a 3 star but not too bad considering the location.

This has the potential to be an excellent hotel but it really needs closing down and modernising. It is located in a perfect location, just off La Rambla and 2 minutes walk to Catalunya Metro. I expect 3 things from a hotel, a Modern clean room, a good wifi and an in room safe but sadly i didn't get 2 of those. Firstly a modern clean room. The room had one single socket outlet in the room, how on earth was i supposed to charge phones, use my laptop or even boil the mini kettle? Yes there was a mini kettle in the room with some sachets of Tea & coffee but sadly, nowhere to plug it in. I could have carried it over to the one single socket by the bedside i guess but surely a room should have much more than one single socket. The floor tiles were cracked in a number of places and my wife cut her toe on one of them one morning. there was a dried blood spot on one of the quilts (not from my wife's toe) which we noticed early on in the room. The doors were chipped and looked in well need of repair and weren't self closing like most other hotel rooms, they need urgently replacing.

Secondly, the wifi. It is probably the worst wifi i have ever encountered. Logging on was difficult and when you did get on it kicked you off every 30 seconds or so and you had to go through the process of trying to log on again. It was also incredibly slow and i gave up after 2 days.

There was a safe in the room which was fine and it would have been nice to have a mini fridge but there wasn't one but that was no big issue. Luckily for us breakfast was included in our room rate, although we probably paid for it but at almost 17 Euros per person per day that was very expensive for what was on offer.

Overall it was a really dissapointing stay but this hotel really has the potential to be excellent, it really does just need the rooms to be modernised and the room facilities to be greatly improved.

A great location. Clean rooms. Spacious rooms. Good amenities. Just off La Rambla. Helpful staff. Decent breakfast. Full value for money

Location was very convenient. The hotel was a beautiful building andvery clean. Breakfast was ok. The restaurant was not open and not mentioned pre booking. Staff were totally indifferent. I didn't see a smile during the whole of my stay and when i had an accident and ended up in hospital the staff were less than helpful. I will not be returning to this hotel.

Great experience! A little hard to find. Keep luggage for us as we had morning tour. Reserved taxi for early morning flight!

Hotel is centrally located. The lobby is very clean and the staff welcoming.
Our room wasn’t ready on arrival because we arrived a good few hours early. We were able to leave our bags and head out sight seeing.
Our room was on the top floor, spacious, clean and everything we needed.
The hot water pressure was very good.
Unfortunately the building opposite us decided to have a party until 6am! Completely not the fault of the hotel and nothing they could have done.
We didn’t eat in the hotel but the breakfast menu looked good.
Would stay here again as very central and a 2 minute walk from the shuttle drop off to the airport.

I stayed for 4 nights and really loved it, I booked a room with a balcony over looking the front of the hotel, amazing location being only 1 minute from the Ramblas, its a great location, street is quiet at night, beds are very comfy.
I was able to leave my luggage at the hotel on the last day as I had a few hours to kill, the hotel arranged my taxi, the staff could not have been any better.
The taxi can drop you at the front door, Hotel was very clean, the hotel itself is so cool with amazing period features. I will be staying again.

The room without A/C and smell is terrible and the front desk can’t help to change the room I tried to talk with front desk manager but no one available to help and the only help he offers you with extra blankets and small fan . I stayed 3 nights under this bad experience plus the sink drain is broken when we get to the room and the front desk telling us if the sink drains no problem and when we complain about bugs in the bed he telling us because we open the window. It’s the terrible experience at hotel I never get to this in my halls life. Plus the room is very small and noisy.

Beautiful old building, steps from La Rambla. Small, clean, no-frills rooms have hardwood floors, rustic furnishings, small single beds with soft pillowcases; safe, no mini fridge or coffee/tea things, modernized bathroom w/ toilet & bidet, shampoo/Q-tips/cotton pads. Large bottle complimentary water. Staff-arranged taxi to airport was expensive.

Arrived late night with family. Clerk seemed annoyed that we were there and was condescending during check in. Hotel room was clean - bathroom dated. Confirmed luggage storage for our check out date however that morning we were informed it was not available because they were “painting” that room. Staff did not offer secure alternative for any guests. We were advised we could “just leave our luggage in the side lobby” out in open without any security measures. Staff couldn’t have cared less. We were not the only guests upset with lack of secure storage and the attitude from staff. Al a Carte breakfast available for additional charge consisted of powdered eggs and mini hot dogs trying to pass for breakfast sausage. Overall staff acted like guests were a nuisance.

Hotel location is good . Next to placa de catalunya . Lively location , airport bus stop , city sightseeing bus stop near by . Lots of options for shopping .hotel is average experience , small standard rooms, clean washrooms. Hotel staffs are not that welcoming except the one who was there at night during check in . Expensive stay( value for money ) but Barcelona you don’t have much cheaper options .

Great location and very helpful staff.

The Old Charm of the Hotel & location was great. Convenient to shoppin, restaurants, and sites of downtown. Had a balcony room. Staff helped secure taxi for return to airport.

The location was excellent. I facilities are nice, but not large. Facilities are clean.

The room was larger than most and they accommodated our twin bed request. The balcony with chairs was an unexpected bonus! Housekeeping was exceptional.

Excellent location.

Location was superb, close access to the city and all it had to offer, restaurants, shops etc 5 doors from the hotel