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Facilities
Property facilities
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Terrace
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Pets allowed
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Tour desk
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Car hire
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Currency exchange
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Solarium
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Non-smoking throughout
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Shuttle service (additional charge)
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Concierge service
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Public Bath
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Shallow end
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Pet bowls
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Thermometers for guests provided by property
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Airport transportation - drop-off (surcharge)
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Pool sun loungers
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Spa tub (surcharge)
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Internet access
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Housekeeping on request
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Reception hall
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Exercise/lap pool
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Japanese garden
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Swimming nearby
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Bicycle-friendly property
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Beach toys
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Central Location and Proximity to Beach: Hotel Los Itzaes by 5th av is ideally situated in central Playa del Carmen, just a short 3-minute walk from the beautiful beach, offering guests the perfect blend of convenience and relaxation.
Charming Facilities: Guests can enjoy a range of amenities including an inviting outdoor pool, a sun terrace to soak up the sun, and a tranquil indoor garden, providing a serene escape from the bustling city.
Nearby Attractions and Entertainment: With the vibrant 5th Avenue's shops, restaurants, and bars a block away, guests can easily immerse themselves in the local culture. Additionally, popular attractions like the Cozumel ferry terminal and Xcaret Eco Theme Park are within easy reach, ensuring a memorable stay at Hotel Los Itzaes.
To experience the perfect combination of comfort and convenience, book your stay at Hotel Los Itzaes by 5th av today!
When booking 4 rooms or more, and choosing the free cancelation rate, guests can cancel up to 15 days before the check in date. Canceling on the 14th day will incur in a penalty of 2 nights per room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Groups
No special conditions apply for groups.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 10 years old stay for free when using an existing bed.
Children from 11 years old to 17 years old stay for US$10 per person per night when using an existing bed.
People no matter the age stay for US$20 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Parking
Public parking is possible at a location nearby (reservation is not needed) and costs USD 15 per day.
Location
Guest Reviews
La posizione è camere pulite e silenziose. Hotel ottimo per fare le escursioni.
La mancanza di ascensore e la mancanza di prese per europei ci vuole un adattatore e di solito si trovano ovunque.
We love the location. A block away from Quinta Avenida and Walmart. The hotel is a budget hotel for those who wanted to have a decent place to sleep for a night or two. Nothing spectacular but the lady upfront was so friendly and accomodating. It was a bit noisy at night because of the establishments in the area but you'll get by if you love a night life. The price is reasonable too.
The place needs to be updated and renovated but if you just need a comfortable place to stay for a night,this is okay.
A Localização é perfeita, perto de tudo apartamento limpo e silencioso. Funcionárias simpáticas e resolutivas!
La habitación era enorme muy cómoda, todos muy amables y la ubicación inmejorable. Muy recomendable para todos
Todo bien
Agua caliente en regadera
Muchas escaleras me tocó piso 3
Ubicación, limpieza y precio
Todo estuvo perfecto
El hotel es maravilloso. Se respira paz, armonía y limpieza en el. Muy confortables las camas y almohadas. La habitación amplia y comoda. La limpieza es muy buena, diaria, con cambio de toallas.
La piscina es muy linda e ideal para relajarse luego de la playa.
Esta en una ubicación óptima cerca de todo y la playa cercana a dos cuadras es hermosa. Los servicios cercanos y opciones para comer son infinitos!
El personal tan brillante como el hotel, Elizabeth siempre atenta a nosotros y las opciones de tours que nos coordino fueron impecables. Con total honestidad y buscando lo mejor para nosotros. Marta y Elizabeth unas dulces en su trato.
Es un hotel muy recomendable donde volveremos.
Nos gustó todo
La atención de todos los funcionarios
Nada
Hermosa atención y excelente ubicación.
Ubicación, limpieza y atención del personal.
El ruido es muy molesto, use tapones para dormir y aún así se escucha la música de los locales cercanos, sería conveniente invertir en ventanas que disminuyan el ruido…
Das 2 recepcionistas, extremamente simpáticas e prestativas e da localização do hotel.
É um hotel bem básico, sem elevador e sem café da manhã. Também dava para escutar o som alto das baladas próximas.
La ubicación, cerca, de todo y aunque una antigua edificación, muy coqueto. Nos encantó que tuviera cuarto familiar.
Que éramos 6 personas, pero cuando llegamos no estaba hecha la sofá cama.
O hotel está muito bem localizado,fica logo atrás da 5° avenida.
Os funcionários são muito simpáticos e prestaveis (principalmente a D Elizabeth de uma simpatia*****)
Relación precio calidad
No hay ascensor
Las habitaciones son amplias y muy bonitas, la atencion del personal es muy buena. La recepcion y lobby muy lindas tambien con todas plantas colgando.
Nada
Buena ubicación
Es muy justito
Personal agradable, habitaciones cómodas, excelente ubicación, limpieza adecuada, buena relación precio - calidad
No tiene parqueadero propio.
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