Hotel Los Itzaes by 5th av

Hotels
9 (325 reviews)
Avenida 10 Lote 3 Esquina calle 6 BIS , Playa del Carmen , MX
+52 984 873 2398

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Terrace
Garden
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good value for money
Cons:
No elevator
Odor in some rooms
Limited food options

Categories

Cleanliness
8.46
Mixed reviews on cleanliness with mentions of odor in some rooms.
Service
9.43
Overall positive feedback on the friendliness and helpfulness of the staff.
Location
9.47
Frequent mentions of fantastic location close to shops and restaurants.
Room Quality
8.42
Some rooms described as old and issues with TV functionality.
Amenities
8.95
Positive mentions of amenities like microwave and rooftop pool, but lack of elevator noted.
Value for Money
9.41
Good value for the price based on multiple reviews.
Food and Beverage
8.46
No breakfast options and comments on no tea/coffee in the room.
Overall Experience
9.43
Overall a very satisfactory experience with positive sentiments expressed by many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:02

Property Description

Central Location and Proximity to Beach: Hotel Los Itzaes by 5th av is ideally situated in central Playa del Carmen, just a short 3-minute walk from the beautiful beach, offering guests the perfect blend of convenience and relaxation.

Charming Facilities: Guests can enjoy a range of amenities including an inviting outdoor pool, a sun terrace to soak up the sun, and a tranquil indoor garden, providing a serene escape from the bustling city.

Nearby Attractions and Entertainment: With the vibrant 5th Avenue's shops, restaurants, and bars a block away, guests can easily immerse themselves in the local culture. Additionally, popular attractions like the Cozumel ferry terminal and Xcaret Eco Theme Park are within easy reach, ensuring a memorable stay at Hotel Los Itzaes.

To experience the perfect combination of comfort and convenience, book your stay at Hotel Los Itzaes by 5th av today!

Important information:

When booking 4 rooms or more, and choosing the free cancelation rate, guests can cancel up to 15 days before the check in date. Canceling on the 14th day will incur in a penalty of 2 nights per room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

9
Based on 325 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.47
Room Quality: 8.42
Amenities: 8.95
Value for Money: 9.41
Food and Beverage: 8.46
Overall Experience: 9.43
A
Alessandra • family_with_children • it
6
Hotel in posizione ottima, la notte risente dei locali vicini, che fanno musica anche sino alle 3 di notte
Pros:

Posizione

Cons:

Rumore del condizionatore e mancanza ascensore

2026-09-04 • via Nuitee
L
Luz María • family_with_children • mx
10
2026-08-25 • via Nuitee
C
Cong • family_with_children • us
8
还可以
Pros:

房里非常整洁，宽敞，地理位置不错。

Cons:

空调功率太大了，而且直吹睡觉的床，不开空调很热，开了又很冷。 再有就是外面酒吧的声音太吵了，不过这个不怪酒店。

2026-08-07 • via Nuitee
V
VERONICA • family_with_children • uy
10
Volvería a venir y lo súper recomiendo !!
Pros:

El hotel es hermoso, natural, prolijo, agreste, mexicano. El personal muy amable y solucionando todo. Por eso nos quedamos unos días más

Cons:

No tengo nada negativo

2026-07-23 • via Nuitee
P
Perez • family_with_children • us
5
Pros:

The location is in the center

Cons:

there was a bed bug in our room, and we woke up with bites. We informed the receptionist, but she seemed unconcerned about the situation. This issue was not addressed no one came to check the room .

2026-07-10 • via Nuitee
S
Santiago • couple • uy
8
2026-06-23 • via Nuitee
E
Edgar'S • solo_traveller • co
8
Pros:

Buena ubicación.

Cons:

Falto un tinto diario y acompañamiento de la administración, en ocasiones no había nadie.

2026-06-22 • via Nuitee
L
Laura • solo_traveller • es
10
Una estancia muy buena junto con una ubicación inmejorable
Pros:

El trato, las personas encargadas como la señora marta y Elizabeth han sido super especiales desde que llegamos hasta que nos fuimos. Un amor de personas, super transparentes, amables, con un trato muy muy especial

2026-06-19 • via Nuitee
A
Antonino • couple • it
9
Ottima soluzione per chi vuole alloggiare nel cuore di Playa del Carmen
Pros:

Posizione centrale
Disponibilità piscina
Staff gentile
Camere spaziose

Cons:

Mancanza ascensore
Struttura da risistemare un po’

2026-06-14 • via Nuitee
M
Melanie Curbelo • solo_traveller • uy
7
Pros:

Ubicación.
Es ideal para ir solo a dormir.
Esta cerca de todo.

Cons:

Piscina, además de ser pequeña no es profunda.
No dejan fumar en la terraza, es una pena eso, esta al aire libre, quienes fuman tienen que salir si o si a la calle.

2026-06-10 • via Nuitee
M
Maria • couple • it
8
Soggiorno a Playa del Carmen
Pros:

La posizione è camere pulite e silenziose. Hotel ottimo per fare le escursioni.

Cons:

La mancanza di ascensore e la mancanza di prese per europei ci vuole un adattatore e di solito si trovano ovunque.

2026-05-30 • via Nuitee
C
Connie • solo_traveller • ca
8
Pros:

We love the location. A block away from Quinta Avenida and Walmart. The hotel is a budget hotel for those who wanted to have a decent place to sleep for a night or two. Nothing spectacular but the lady upfront was so friendly and accomodating. It was a bit noisy at night because of the establishments in the area but you'll get by if you love a night life. The price is reasonable too.

Cons:

The place needs to be updated and renovated but if you just need a comfortable place to stay for a night,this is okay.

2026-05-24 • via Nuitee
M
Miriam • solo_traveller • mx
7
2026-05-22 • via Nuitee
F
Falci • solo_traveller • br
10
Pros:

A Localização é perfeita, perto de tudo apartamento limpo e silencioso. Funcionárias simpáticas e resolutivas!

2026-05-16 • via Nuitee
I
Ilse Macarena • couple • cl
9
Excelente hotel muy recomendable
Pros:

La habitación era enorme muy cómoda, todos muy amables y la ubicación inmejorable. Muy recomendable para todos

Cons:

Todo bien

2026-05-10 • via Nuitee
G
Gerardo • solo_traveller • mx
10
Muy buena
Pros:

Agua caliente en regadera

Cons:

Muchas escaleras me tocó piso 3

2026-05-09 • via Nuitee
D
DIANA NEVAREZ • solo_traveller • mx
10
Pros:

Ubicación, limpieza y precio

Cons:

Todo estuvo perfecto

2026-04-20 • via Nuitee
L
Latorre • solo_traveller • uy
10
Excelente
Pros:

La atención de todos los funcionarios

Cons:

Nada

2026-04-10 • via Nuitee
M
Margarita • family_with_children • uy
10
Pros:

El hotel es maravilloso. Se respira paz, armonía y limpieza en el. Muy confortables las camas y almohadas. La habitación amplia y comoda. La limpieza es muy buena, diaria, con cambio de toallas.
La piscina es muy linda e ideal para relajarse luego de la playa.
Esta en una ubicación óptima cerca de todo y la playa cercana a dos cuadras es hermosa. Los servicios cercanos y opciones para comer son infinitos!
El personal tan brillante como el hotel, Elizabeth siempre atenta a nosotros y las opciones de tours que nos coordino fueron impecables. Con total honestidad y buscando lo mejor para nosotros. Marta y Elizabeth unas dulces en su trato.
Es un hotel muy recomendable donde volveremos.

Cons:

Nos gustó todo

2026-04-10 • via Nuitee
N
Natalia • couple • ar
10
Pros:

Hermosa atención y excelente ubicación.

2026-03-26 • via Nuitee