Mercure Brisbane Garden City

Hotels
•
Mercure
7.6 (1826 reviews)
18 Macgregor Street, Upper Mount Gravatt , Brisbane , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Helpful staff
Convenient location
Comfortable rooms
Cons:
Cleanliness issues
Poor food quality
No microwave

Categories

Cleanliness
6.81
Several reviews mentioned cleanliness issues, such as mould in the shower and dirty bathrooms.
Service
8.78
Friendly and helpful staff were frequently noted, providing a positive service experience.
Location
8.82
Many reviews highlighted the excellent location near shopping and public transport.
Room Quality
7.27
Rooms were described as comfortable, although there were issues with cleanliness.
Amenities
7.8
Positive mentions of amenities like room service, though lack of microwaves was noted.
Value for Money
7.26
Guests expressed mixed feelings about value, with some costs seen as too high for the offerings.
Food and Beverage
5.81
Food quality received negative feedback, especially regarding the restaurant experience.
Overall Experience
8.28
Overall positive stays noted, but specific complaints about cleanliness and food quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:14

Property Description

Newly Refurbished Rooms and Public Areas
Located just 12 kilometres from Brisbane CBD, Mercure Brisbane Garden City offers newly refurbished rooms and public areas, providing guests with a fresh and modern accommodation experience.

Convenient Amenities
Each of the 120 rooms at the hotel is equipped with essential amenities such as a generous bed, kitchenette, TV, Wi-Fi, safety box, ironing equipment, and air conditioning. Guests can also enjoy the convenience of a guest laundry, luggage storage, 24-hour front desk, self-check-in desk, and complimentary onsite parking.

Vibrant Outdoor Area
After a day of exploring Brisbane or attending conferences in the hotel's conference space, guests can unwind in the vibrant outdoor area, offering a perfect space to relax and rejuvenate.

Book your stay at Mercure Brisbane Garden City now and experience our upgraded product firsthand.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note guests receive free WiFi.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNE

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 50 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.6
Based on 1826 reviews
Cleanliness: 6.81
Service: 8.78
Location: 8.82
Room Quality: 7.27
Amenities: 7.8
Value for Money: 7.26
Food and Beverage: 5.81
Overall Experience: 8.28
S
Satwinder • couple • au
4
2026-05-30 • via Nuitee
S
Satwinder • couple • au
5
2026-05-30 • via Nuitee
P
Peter • couple • au
8
2026-05-30 • via Nuitee
S
Stephen • couple • au
8
Cons:

Breakfast didn’t have enough clean plates cups and food to keep up with the crowd

2026-05-28 • via Nuitee
K
kim • solo_traveller • au
3
2026-05-27 • via Nuitee
H
Harish • family_with_children • nz
6
Pros:

average

2026-05-26 • via Nuitee
K
Keiron • couple • au
9
great for a short stay suits us
Pros:

Great location with comfy beds always clean we stay here often

Cons:

Standard tea bags in the room would be good not everyone loves earl gray or green tea, carpark is not undercover

2026-05-24 • via Nuitee
J
Jarred • couple • au
10
Pros:

Easy parking, easy access to shopping and food outlets

Cons:

N/A

2026-05-24 • via Nuitee
C
CASEY • solo_traveller • au
10
Pros:

Breakfast buffet is top notch
Staff are proffesional & freindly

2026-05-22 • via Nuitee
K
KATHY • solo_traveller • au
10
Pros:

Coffee service at front desk.

Cons:

Lack of wifi in rooms

2026-05-22 • via Nuitee
W
Wonserleah • solo_traveller • au
9
2026-05-19 • via Nuitee
B
Barbara • solo_traveller • au
9
convenient and have recommended to others
Pros:

reception welcoming
room facilities in good condition, relatively clean and well located

Cons:

No comments for this space

2026-05-18 • via Nuitee
K
Kerrie • solo_traveller • au
10
2026-05-17 • via Nuitee
A
Anna • solo_traveller • au
7
Maintenance is needed in many areas.
Pros:

I liked that Westfield was so close even though the restaurants were on the opposite side of the centre.
Friendships staff made the breakfast enjoyable.

Cons:

The aircon in the room dripped water on the floor at the door.
The floor had sticky spots on the tiles.
The ceiling has water damage and when it rained, it was clearly getting wet and dripping on the ceiling.
The drain in the bathroom is quite smelly
The lift needs maintenance

2026-05-16 • via Nuitee
J
Jenna • couple • au
7
2026-05-16 • via Nuitee
J
Jason • extended_group • au
8
Good Value and Comfortable
Pros:

Room was nice and clean. Location to the event we attended was good and close to major shopping centre. The property has ample facilities and the water pressure was nice for a change.

Cons:

N/A

2026-05-14 • via Nuitee
A
Andrew • solo_traveller • au
10
2026-05-14 • via Nuitee
M
Miller • couple • au
10
2026-05-14 • via Nuitee
S
Savaliya • solo_traveller • au
10
2026-05-14 • via Nuitee
W
WANG • couple • au
10
2026-05-13 • via Nuitee