Mercure Brisbane Garden City

Hotels
•
Mercure
7.6 (1863 reviews)
18 Macgregor Street, Upper Mount Gravatt , Brisbane , au
+61721399100

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Helpful staff
Convenient location
Comfortable rooms
Cons:
Cleanliness issues
Poor food quality
No microwave

Categories

Cleanliness
6.81
Several reviews mentioned cleanliness issues, such as mould in the shower and dirty bathrooms.
Service
8.78
Friendly and helpful staff were frequently noted, providing a positive service experience.
Location
8.82
Many reviews highlighted the excellent location near shopping and public transport.
Room Quality
7.27
Rooms were described as comfortable, although there were issues with cleanliness.
Amenities
7.8
Positive mentions of amenities like room service, though lack of microwaves was noted.
Value for Money
7.26
Guests expressed mixed feelings about value, with some costs seen as too high for the offerings.
Food and Beverage
5.81
Food quality received negative feedback, especially regarding the restaurant experience.
Overall Experience
8.28
Overall positive stays noted, but specific complaints about cleanliness and food quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:14

Property Description

Newly Refurbished Rooms and Public Areas
Located just 12 kilometres from Brisbane CBD, Mercure Brisbane Garden City offers newly refurbished rooms and public areas, providing guests with a fresh and modern accommodation experience.

Convenient Amenities
Each of the 120 rooms at the hotel is equipped with essential amenities such as a generous bed, kitchenette, TV, Wi-Fi, safety box, ironing equipment, and air conditioning. Guests can also enjoy the convenience of a guest laundry, luggage storage, 24-hour front desk, self-check-in desk, and complimentary onsite parking.

Vibrant Outdoor Area
After a day of exploring Brisbane or attending conferences in the hotel's conference space, guests can unwind in the vibrant outdoor area, offering a perfect space to relax and rejuvenate.

Book your stay at Mercure Brisbane Garden City now and experience our upgraded product firsthand.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note guests receive free WiFi.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNE

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 50 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.6
Based on 1863 reviews
Cleanliness: 6.81
Service: 8.78
Location: 8.82
Room Quality: 7.27
Amenities: 7.8
Value for Money: 7.26
Food and Beverage: 5.81
Overall Experience: 8.28
S
Sarda • couple • au
9
We really enjoyed staying there it was so nice
Pros:

Every thing was perfect we really enjoyed

Cons:

Nothing

2026-07-04 • via Nuitee
A
Arvind • solo_traveller • au
8
2026-07-02 • via Nuitee
S
Sunil • couple • au
3
.
Pros:

.

Cons:

.

2026-07-02 • via Nuitee
D
Diane • couple • au
9
Staff were wonderful & helpful. Room was a good size and bed & pillows sooooo comfy. Convenient location
Pros:

Convenient location and friendly helpful staff

Cons:

Dated and tired looking bathroom. Limited food selection in cafe and no microwave in room.

2026-07-01 • via Nuitee
M
Mathew • couple • au
10
Relaxing
Pros:

Everything! Service was perfect

Cons:

Nothing

2026-07-01 • via Nuitee
N
Natalie • solo_traveller • au
7
2026-06-29 • via Nuitee
C
Cassandra • extended_group • au
8
Great overnight and peaceful sleep
Pros:

Staffed all hours, Clean and comfortable, the staff were lovely and they brought our cafe order to the room after midnight as per our request.

Cons:

Bathroom is dated, room is good for a short stay.

2026-06-28 • via Nuitee
B
Beattie • solo_traveller • au
8
2026-06-28 • via Nuitee
A
Alexis • couple • au
10
2026-06-27 • via Nuitee
S
Sarah • family_with_children • au
9
Pros:

This is the 4th time I have been here with my daughter in two months we love it is close to the shops, location. Staff have always been welcoming and we travel a lot well done Mecure.

2026-06-27 • via Nuitee
K
Karen • solo_traveller • au
5
I would not stay there again. On my arrival my room was wrong, went up and down the noisy lift. Then the staff had to go
Pros:

Rooms where clean on arrival, but rooms where not serviced every day. I thought they would be cleaned every day, as my stay was for 10days.

Cons:

Restaurant meals in the evening are terrible and very tasteless, after eating there two times i decided to stop. Because of this a microwave would be ideal in the rooms. At least that way you could buy pre made meals that would be able to eat. No restaurants close by.

2026-06-25 • via Nuitee
J
Joanne • solo_traveller • au
9
Pros:

Great stay the room was clean
Would stay again
Although over priced for the stay

Cons:

Too expensive

2026-06-24 • via Nuitee
L
Lance • couple • au
8
2026-06-22 • via Nuitee
J
JING • couple • au
10
2026-06-22 • via Nuitee
J
Johnathan • family_with_children • au
10
Good value, nice tidy place to stay..
Pros:

Clean, comfortable bed, friendly staff, great location

Cons:

Nothing to not like

2026-06-21 • via Nuitee
K
Keiran • solo_traveller • au
8
Breakfast was good.location is great. Some decor is getting tired and Plasticcups for tea and coffee suck
Pros:

Convenient and well priced

Cons:

A bit old and could do with a bit of a polish

2026-06-21 • via Nuitee
• solo_traveller • au
1
2026-06-18 • via Nuitee
S
Sarah • couple • au
6
It got me through
Pros:

Central location

Cons:

The bathrooms were not great at all, it was either scorching hot or cold, the towel rail was broken and you can see half repaired multiple times and traces of mould in the shower. The bathrooms were huge let down for this place. Everything was fine

2026-06-17 • via Nuitee
J
jody • couple • au
9
Pros:

Good location, room clean and tidy

2026-06-15 • via Nuitee
M
Maringi • family_with_children • au
8
Ok overall
Pros:

Breakfast

Cons:

The phone didn’t work, the tv didn’t work and the remote didn’t work..

2026-06-14 • via Nuitee