Mercure Brisbane Garden City

Hotels
•
Mercure
7.6 (1882 reviews)
18 Macgregor Street, Upper Mount Gravatt , Brisbane , au

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Helpful staff
Convenient location
Comfortable rooms
Cons:
Cleanliness issues
Poor food quality
No microwave

Categories

Cleanliness
6.81
Several reviews mentioned cleanliness issues, such as mould in the shower and dirty bathrooms.
Service
8.78
Friendly and helpful staff were frequently noted, providing a positive service experience.
Location
8.82
Many reviews highlighted the excellent location near shopping and public transport.
Room Quality
7.27
Rooms were described as comfortable, although there were issues with cleanliness.
Amenities
7.8
Positive mentions of amenities like room service, though lack of microwaves was noted.
Value for Money
7.26
Guests expressed mixed feelings about value, with some costs seen as too high for the offerings.
Food and Beverage
5.81
Food quality received negative feedback, especially regarding the restaurant experience.
Overall Experience
8.28
Overall positive stays noted, but specific complaints about cleanliness and food quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:14

Property Description

Newly Refurbished Rooms and Public Areas
Located just 12 kilometres from Brisbane CBD, Mercure Brisbane Garden City offers newly refurbished rooms and public areas, providing guests with a fresh and modern accommodation experience.

Convenient Amenities
Each of the 120 rooms at the hotel is equipped with essential amenities such as a generous bed, kitchenette, TV, Wi-Fi, safety box, ironing equipment, and air conditioning. Guests can also enjoy the convenience of a guest laundry, luggage storage, 24-hour front desk, self-check-in desk, and complimentary onsite parking.

Vibrant Outdoor Area
After a day of exploring Brisbane or attending conferences in the hotel's conference space, guests can unwind in the vibrant outdoor area, offering a perfect space to relax and rejuvenate.

Book your stay at Mercure Brisbane Garden City now and experience our upgraded product firsthand.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note guests receive free WiFi.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNE

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 50 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.6
Based on 1882 reviews
Cleanliness: 6.81
Service: 8.78
Location: 8.82
Room Quality: 7.27
Amenities: 7.8
Value for Money: 7.26
Food and Beverage: 5.81
Overall Experience: 8.28
S
Shauna & Justin • couple • au
6
They need to do a better restaurant menu or don’t advertise that they have a restaurant as it wasn’t, more a cafe with l
Pros:

Location was good, easy to access

Cons:

Lack of food variety for breakfast, restaurant food was disgusting and did not represent the picture of the item…. Lack of variety for lunch or dinner from the restaurant menu. Ordered a spaghetti bolognaise, what we got was half cooked spaghetti with some fried mince no flavour and certainly was not a bolognaise.

2026-07-25 • via Nuitee
T
Trinity • solo_traveller • au
4
It was acceptable for a one night stay and would stay again for a work trip but not for extended tri
Pros:

One of the best showers ever!!!

Cons:

Wifi was very poor couldn’t hold a FaceTime call. Bed was very uncomfortable.

2026-07-24 • via Nuitee
S
Steve • solo_traveller • au
9
2026-07-17 • via Nuitee
P
Paul • couple • au
9
2026-07-15 • via Nuitee
L
Laraine • solo_traveller • au
10
I’ve been staying at this hotel for over 10 years .. I’ll always stay here
Pros:

Everything

2026-07-14 • via Nuitee
L
Lou Matheson • solo_traveller • au
2
2026-07-14 • via Nuitee
E
Eileen • couple • au
8
Very convenient location close to shops and bus transit station and nice amenities and good bed .
Pros:

Location and 24 hr room service and breakfast included

Cons:

The bathroom was small and the tiling felt old.

2026-07-12 • via Nuitee
D
Dunne • solo_traveller • au
9
Pros:

Such friendly and helpful staff but the most comfortable bed ever

2026-07-11 • via Nuitee
R
Richard • couple • au
9
All that’s was looking for and more
Pros:

Closeness to all I needed

2026-07-11 • via Nuitee
D
Darin • solo_traveller • au
9
2026-07-09 • via Nuitee
A
Adrian • solo_traveller • gb
8
Great front of house reception and couldn't do enough.
Pros:

Location was fine. I didnt have breakfast as I needed to be at an early appointment.

Cons:

Bathroom was average and had a smell of sewage.

2026-07-09 • via Nuitee
A
Amrit pal • couple • au
8
Plenty of parking, nice and clean rooms. Would be great if have little bit more light in the room and remote control AC.
Pros:

Almost everything.

Cons:

Room lighting is not enough, one more light in the middle would make it more brighter.

2026-07-07 • via Nuitee
J
Johnny(jianzhong) • family_with_children • au
8
2026-07-07 • via Nuitee
M
Megan • family_with_children • au
10
2026-07-06 • via Nuitee
R
r.z • solo_traveller • au
5
2026-07-06 • via Nuitee
Y
Yanan • solo_traveller • au
7
2026-07-06 • via Nuitee
M
Megan • extended_group • au
10
2026-07-06 • via Nuitee
M
Megan • family_with_children • au
10
2026-07-06 • via Nuitee
S
Sarda • couple • au
9
We really enjoyed staying there it was so nice
Pros:

Every thing was perfect we really enjoyed

Cons:

Nothing

2026-07-04 • via Nuitee
A
Arvind • solo_traveller • au
8
2026-07-02 • via Nuitee