Mercure Brisbane Garden City

Hotels
•
Mercure
7.4 (1821 reviews)
18 Macgregor Street, Upper Mount Gravatt , Brisbane , AU
+61 7 2139 9100

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent location near shops, stadium and main road
Friendly and helpful staff
Rooms generally comfortable and good-sized
Free/ample parking
Good bed comfort reported by multiple guests
Convenient for short stays and workers
Onsite snack/coffee access and close to shopping
Cons:
Breakfast buffet cleanliness and equipment problems
Food/restaurant menu options limited for some
WiFi / Chromecast reliability issues
Some facilities run-down or motel-like
Faulty shower hot tap in at least one room
Confusing trash can setup and a sketchy lift
Occasional noise (e.g., events opposite the hotel)

Categories

Cleanliness
6.8
Mixed signals: many guests report clean rooms and beds, but repeated complaints about the breakfast buffet being dirty (food on benches, dirty plates, hair in bowls) and a few mentions of the property feeling run down.
Service
8.4
Generally praised: multiple comments about friendly, helpful and welcoming staff and good reception assistance; one isolated note of dismissive behaviour but overall staff were a highlight.
Location
8.6
Strongly positive: numerous mentions of excellent convenience—close to shops, stadium, Westfield, main road and good for shopping and short stays; free parking noted positively.
Room Quality
7.6
Mostly positive: rooms described as comfortable, good-sized and clean with good shower size/pressure and beds; some issues reported (faulty hot tap, run-down/motel-like feel for a few).
Amenities
6.8
Mixed: free parking and onsite snack/coffee access praised, but problems reported with WiFi/Chromecast reliability, a sketchy lift, broken breakfast machines and confusing trash can setup.
Value for Money
7.8
Generally seen as fair value: several guests commented positively on value and getting what you pay for; good for workers and short stays.
Food and Beverage
6.6
Mixed to negative: some guests enjoyed the buffet breakfast and found it good value, while others reported poor menu options, unclean buffet area and malfunctioning breakfast machines.
Overall Experience
6.6
Varied overall impressions: many guests enjoyed their stay and would return (friendly staff, comfortable beds, great location), but recurring issues with breakfast cleanliness, some facility faults and a few run-down impressions tempered the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Newly Refurbished Rooms and Public Areas
Located just 12 kilometres from Brisbane CBD, Mercure Brisbane Garden City offers newly refurbished rooms and public areas, providing guests with a fresh and modern accommodation experience.

Convenient Amenities
Each of the 120 rooms at the hotel is equipped with essential amenities such as a generous bed, kitchenette, TV, Wi-Fi, safety box, ironing equipment, and air conditioning. Guests can also enjoy the convenience of a guest laundry, luggage storage, 24-hour front desk, self-check-in desk, and complimentary onsite parking.

Vibrant Outdoor Area
After a day of exploring Brisbane or attending conferences in the hotel's conference space, guests can unwind in the vibrant outdoor area, offering a perfect space to relax and rejuvenate.

Book your stay at Mercure Brisbane Garden City now and experience our upgraded product firsthand.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note guests receive free WiFi.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNE

Location

Guest Reviews

7.4
Based on 1821 reviews
Cleanliness: 6.8
Service: 8.4
Location: 8.6
Room Quality: 7.6
Amenities: 6.8
Value for Money: 7.8
Food and Beverage: 6.6
Overall Experience: 6.6
S
sanjaya • extended_group • au
9
Pros:

Good location

2026-10-31 • via Nuitee
K
katie • family_with_children • au
10
2026-10-26 • via Nuitee
E
Erin • solo_traveller • au
8
2026-10-24 • via Nuitee
N
Natasha • family_with_children • au
10
Pros:

Great spot just off main road. Nice and quiet too.
Rooms good size. Free parking out front

2026-10-24 • via Nuitee
L
Lance • family_with_children • au
8
2026-10-20 • via Nuitee
N
Nicole • family_with_children • au
9
2026-10-20 • via Nuitee
P
Peter • solo_traveller • au
7
Close to the Hibiscus stadium.
Pros:

Location was great for my needs. Close to the stadium and places to get a feed.

Cons:

Restaurant and room service menu options were not great, but there's a heap of food options on the main road only a few minutes walk. There was a circus in town, opposite the hotel, so there was a little noise but wasn't too late.

2026-10-19 • via Nuitee
P
Pacella • family_with_children • au
9
Pros:

ROOM WAS COMFORTABLE, LOCATION GREAT NEAR WESTFIELD, ROOM WAS CLEAN

2026-10-19 • via Nuitee
B
Benjamin • family_with_children • au
7
2026-10-17 • via Nuitee
F
Frank • couple • de
7
Cons:

Sehr sparsames Frühstück. Ständig Ärger mit der Kaffeemaschine, zu langsam, im Hauptgeschäft.

2026-10-17 • via Nuitee
N
Neroli • solo_traveller • au
10
Great stay for exceptional shopping
Pros:

Did not have to go far for many shop choices

Cons:

There was nothing I didn’t like

2026-10-16 • via Nuitee
M
Maria • couple • au
8
2026-10-16 • via Nuitee
D
Dwayne • family_with_children • au
10
2026-10-15 • via Nuitee
F
Fiona • couple • au
7
Pros:

Close to shops and easy checkout and clean

2026-10-13 • via Nuitee
V
Viliame • couple • au
8
It was convenient and cheap
Pros:

Location

2026-10-11 • via Nuitee
R
Rifeng • solo_traveller • au
6
Pros:

位置

Cons:

有点旧

2026-10-11 • via Nuitee
A
Amanda • solo_traveller • au
8
2026-10-10 • via Nuitee
B
Butulovo • solo_traveller • au
5
Pros:

Location

Cons:

Room service

2026-10-08 • via Nuitee
R
Rose • couple • au
10
2026-10-07 • via Nuitee
H
Hunt • extended_group • au
6
Perfect for workers and a short stay.
Pros:

Food was great.. had all and more. Located next to mt Gravatt was good also.

Cons:

Overall good.. plenty of parking, windows for fresh air, in the rooms, clean rooms, only thing was the trash cans were confusing, and the taps in the shower was working properly. Plenty of cold water, hot water tap was faulty.

2026-10-07 • via Nuitee