The Sebel Auckland Viaduct Harbour

Hotels
•
Accor
8.6 (122 reviews)
85-89 Custom St West, Auckland, 1001 , Auckland , NZ
64-9-9784000

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Facilities

Express check-out
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Free WiFi
24-hour front desk
Luggage storage
See all facilities

Review Highlights

Pros:
Clean and Friendly staff
Great location near restaurants and shops
Cons:
Noise from bars below
Uncomfortable mattresses reported

Categories

Cleanliness
8.6
The property was very clean as praised by several reviewers.
Service
9.1
The reception staff received multiple commendations for their helpfulness and friendliness.
Location
9.1
Consistently noted as fantastic and convenient, especially for local attractions.
Room Quality
7.6
Mixed reviews due to complaints about uncomfortable mattresses impacting sleep quality.
Amenities
8.6
Facilities were described as good, with all essentials available.
Value for Money
8.6
Positive feedback about being budget friendly for families.
Food and Beverage
8.6
Multiple dining options and proximity to restaurants; positive mentions.
Overall Experience
8.6
Overall, guests expressed a positive experience with intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 07:43

Property Description

Experience the charm and elegance of The Sebel Auckland Viaduct Harbour, perfect for your next getaway!

Modern Comforts
Unwind in one of our 116 air-conditioned rooms, each featuring a fully equipped kitchen with refrigerators and stovetops. Stay entertained with LCD televisions offering satellite programming, and stay connected with complimentary wireless internet access throughout your stay.

Convenience at Your Fingertips
Enjoy hassle-free check-ins and check-outs with our express services. Start your day with a complimentary newspaper in the lobby, and take advantage of discounted access to a nearby fitness facility to keep up your routine.

Prime Location
Located just a short stroll from iconic attractions like the New Zealand Maritime Museum and the bustling Queen Street Shopping District, your adventure in Auckland is right outside your door.

Book your stay at The Sebel Auckland Viaduct Harbour today and embrace the vibrant spirit of the city!

Important information:

  • The property is professionally cleaned.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Health & Safety

    Property uses a professional cleaning service

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

See all policies

Location

Guest Reviews

8.6
Based on 122 reviews
Cleanliness: 8.6
Service: 9.1
Location: 9.1
Room Quality: 7.6
Amenities: 8.6
Value for Money: 8.6
Food and Beverage: 8.6
Overall Experience: 8.6
D
Dean • couple • nz
8
2026-05-29 • via Nuitee
S
Sue • couple • nz
9
Great visit this time
Pros:

Great location. Nice room.

Cons:

Was good all round

2026-05-28 • via Nuitee
R
Reweti • solo_traveller • nz
10
Pros:

Location. Room setup. Bathroom had lots of space

Cons:

Access to vaiduct

2026-05-27 • via Nuitee
P
Peter • solo_traveller • au
8
2026-05-27 • via Nuitee
A
Amanda • solo_traveller • nz
10
Great location
Pros:

Great location, easy walk to the cbd, great staff members, comfortable bed, roomy, the room has everything that you needed.

2026-05-26 • via Nuitee
A
Amy • solo_traveller • nz
8
Handy location to central Auckland. Comfortable and easy travel option.
Pros:

Great location

Cons:

Water pressure in the shower was very average

2026-05-26 • via Nuitee
J
Julie • couple • au
10
Pros:

Great location, walking distance to ferries, restaurants and city highlights. Wonderful to have kitchen and laundry facilities in our room.

2026-05-24 • via Nuitee
M
Michelle • couple • nz
3
Hotel is old, tired and in need of a deep clean
Pros:

Location

Cons:

Dirty

2026-05-23 • via Nuitee
M
Marianel • couple • nz
5
2026-05-23 • via Nuitee
K
Keightley • solo_traveller • nz
10
2026-05-22 • via Nuitee
J
jaimee • solo_traveller • nz
10
2026-05-22 • via Nuitee
R
Renae • couple • nz
9
2026-05-22 • via Nuitee
N
Nathan • solo_traveller • nz
9
Great location, lovely view, will stay again
Pros:

Great location close to restaurants, bars and wharf.

Cons:

Music from nearby bars can be loud on Thurs/Fri/Sat nights so if you are a light sleeper and not wanting to stay up late then avoid those nights. Very quiet the rest of the week

2026-05-21 • via Nuitee
R
Reina • solo_traveller • au
10
Sons 21st birthday present. All the way from NT Darwin.
2026-05-20 • via Nuitee
L
Loren • extended_group • nz
5
Pros:

Location

Cons:

Broken ammenities, dirty rooms and halls, poorly working toilet, loud fridge, no streaming services on tv, dirty walls, carpet, bathroom. No bathroom toiletries freestanding - really difficult to have a bath and reach the soap secured to the wall away from the bath. Grubby. Could very easily hear the neighbouring rooms

2026-05-20 • via Nuitee
K
Kevin • couple • us
10
2026-05-20 • via Nuitee
R
Robyne • couple • au
8
Too short
2026-05-19 • via Nuitee
B
Beazley Whanau • solo_traveller • nz
10
Beautiful Wedding Anniversary Location
Pros:

Absolutely what the pictures show. Clean and thoughtful room presentations. View is amazing and could ask for a more convenient location.

2026-05-18 • via Nuitee
M
Michael • couple • nz
9
Suitable for ou4 needs..location ideal
2026-05-18 • via Nuitee
H
Hildegard • couple • nz
6
Great location, well equipped kitchenettes
Pros:

Location
Bath in the apartment and kitchenette with my dishwasher

Cons:

Noise from nearby pubs
Pillows were terrible and no spares in cupboards
No spare blankets

2026-05-17 • via Nuitee