The Sebel Auckland Viaduct Harbour

Hotels
•
Accor
8.6 (122 reviews)
85-89 Custom St West, Auckland, 1001 , Auckland , NZ
64-9-9784000

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Facilities

Express check-out
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Free WiFi
24-hour front desk
Luggage storage
See all facilities

Review Highlights

Pros:
Clean and Friendly staff
Great location near restaurants and shops
Cons:
Noise from bars below
Uncomfortable mattresses reported

Categories

Cleanliness
8.6
The property was very clean as praised by several reviewers.
Service
9.1
The reception staff received multiple commendations for their helpfulness and friendliness.
Location
9.1
Consistently noted as fantastic and convenient, especially for local attractions.
Room Quality
7.6
Mixed reviews due to complaints about uncomfortable mattresses impacting sleep quality.
Amenities
8.6
Facilities were described as good, with all essentials available.
Value for Money
8.6
Positive feedback about being budget friendly for families.
Food and Beverage
8.6
Multiple dining options and proximity to restaurants; positive mentions.
Overall Experience
8.6
Overall, guests expressed a positive experience with intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 07:43

Property Description

Experience the charm and elegance of The Sebel Auckland Viaduct Harbour, perfect for your next getaway!

Modern Comforts
Unwind in one of our 116 air-conditioned rooms, each featuring a fully equipped kitchen with refrigerators and stovetops. Stay entertained with LCD televisions offering satellite programming, and stay connected with complimentary wireless internet access throughout your stay.

Convenience at Your Fingertips
Enjoy hassle-free check-ins and check-outs with our express services. Start your day with a complimentary newspaper in the lobby, and take advantage of discounted access to a nearby fitness facility to keep up your routine.

Prime Location
Located just a short stroll from iconic attractions like the New Zealand Maritime Museum and the bustling Queen Street Shopping District, your adventure in Auckland is right outside your door.

Book your stay at The Sebel Auckland Viaduct Harbour today and embrace the vibrant spirit of the city!

Important information:

  • The property is professionally cleaned.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Health & Safety

    Property uses a professional cleaning service

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

See all policies

Location

Guest Reviews

8.6
Based on 122 reviews
Cleanliness: 8.6
Service: 9.1
Location: 9.1
Room Quality: 7.6
Amenities: 8.6
Value for Money: 8.6
Food and Beverage: 8.6
Overall Experience: 8.6
R
Rennie • solo_traveller • za
5
Pros:

The room

Cons:

The bed was not queen size as I requested

2026-06-20 • via Nuitee
E
elizabeth • couple • au
10
Easy, comfortable, most enjoyable
Pros:

Clean, easy to get to. Close to many attractions

Cons:

I liked everything

2026-06-20 • via Nuitee
S
Skye • family_with_children • nz
1
Difficult
Pros:

First staff member wouldn’t let me in till an hour later full made us wait before handing the keys the second staff member was nice but that first guy was not it because why are you talking to me in that tone! Rude as hell there was definitely no need for his sassy attitude snapping like a queen!

Cons:

The first guy that served me horrible staff member to put up front!

2026-06-19 • via Nuitee
D
Delena • solo_traveller • nz
9
2026-06-19 • via Nuitee
J
Jo • couple • nz
3
Dark room, view of wall, noisy room
2026-06-19 • via Nuitee
C
christoph • couple • de
7
es ist ein schoenes hotel in perfekter lage
Pros:

eine sehr schoene wohnung mit einem tollen balkon, einem sehr bequemen bett in perfekter lage

Cons:

die ausstattung der kueche zum kochen war eine frechheit. es gab einen kleinen topf (ein schaeppchen) in dem man 2 eier heatte kochen koenntn. SONST NICHTS!!! wir mussten uns alles erfragen und erbitten und es hat uns knapp 1 1/2 stunden mit warten verbracht bis die sachen (pfanne, groesserer topf, toaster, muesli schalen, salat schale,, .... gebracht wurden. das ist ein NO GO wenn eine ausgestattete kuechen angegeben wird. es gab kein oel und essig, kein loeffel zum kochen. kein messer zum schneiden, keine schere, kein ..... das war die schlechteste kuechenaustattung auf unserer gesammten 9 monatigen weltreise. sehr schade!!!

2026-06-18 • via Nuitee
J
Jeulin • couple • nz
8
2026-06-18 • via Nuitee
B
Bettina • solo_traveller • nz
10
2026-06-18 • via Nuitee
K
Karina • couple • nz
8
Pros:

A lovely stay

Cons:

Nothing

2026-06-17 • via Nuitee
R
Reweti • solo_traveller • nz
10
Pros:

Location is dope

Cons:

Leaving

2026-06-17 • via Nuitee
A
Amanda • solo_traveller • nz
9
2026-06-16 • via Nuitee
L
Lily • solo_traveller • nz
6
2026-06-15 • via Nuitee
T
Tracy • couple • nz
10
2026-06-14 • via Nuitee
M
Misty • couple • us
10
Wonderful
Pros:

Walking distance to restaurants, shops, & ship dock

2026-06-13 • via Nuitee
F
Freda • couple • nz
1
Breakfast included a scan
Cons:

My booking included breakfast. They didn’t have a restaurant so no breakfast available.

2026-06-12 • via Nuitee
M
Michelle • couple • au
9
Perfect location for a fabulous three day weekend away.
Pros:

The location was perfect for us. Right on the viaduct, close to restaurants and bars.

2026-06-12 • via Nuitee
L
Laura • solo_traveller • au
9
Pros:

Excellent location for a short stay in Auckland
Walking distance to numerous eateries and the Maritime museum

Cons:

We got a bit lost looking for the hop on hop off bus starting location

2026-06-09 • via Nuitee
V
Vance • solo_traveller • nz
9
2026-06-09 • via Nuitee
A
Amanda • solo_traveller • nz
9
2026-06-08 • via Nuitee
A
Angéline • couple • pf
10
2026-06-07 • via Nuitee