The Sebel Auckland Viaduct Harbour

Hotels
•
The Sebel
8 (1917 reviews)
85-89 Custom Street West , Auckland , NZ

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent central location
Great views / proximity to Viaduct
Friendly/helpful staff (many mentions)
Close to restaurants and city centre
Generous room size (in at least one report)
Cons:
Significant noise at night from bars below
Cleanliness issues in some rooms (blood, uncollected rubbish, wet towels)
Rooms dated / need updating
Parking problems and inconsistent/expensive charging
Some guests reported rude reception interaction
Breakfast not in-hotel and not a buffet (set menu)

Categories

Cleanliness
6.5
Multiple guests reported cleanliness problems (blood on walls, uncollected rubbish and wet towels, missed servicing) — cleanliness is below expectations.
Service
10
Service sentiment is mixed but often positive: several guests call staff friendly, helpful and accommodating (early check-in, catered needs). A few reports of a rude receptionist exist, but overall staff responsiveness and helpfulness were frequently praised.
Location
10
Consistently praised across reviews: central, excellent for restaurants, close to Viaduct/city centre with great views — location is a clear strength.
Room Quality
7
Rooms are described as tired and dated, with some maintenance issues (noisy hallways, thin glazing, shower head problems) though room sizes and some views were appreciated.
Amenities
7
Amenities are functional but limited: pool/gym and breakfast facilities are off-site or across the road and parking is problematic — serviceable but not premium.
Value for Money
6.5
Several guests felt the hotel is expensive for the condition and offerings (upgrade not worth price, breakfast add-on same cost as elsewhere) — perceived value is below average.
Food and Beverage
7.5
Food/Beverage feedback notes breakfast is served off-site and is a set menu (not buffet); some minor service/room kit issues (cups left in dishwasher). Overall acceptable but not outstanding.
Overall Experience
9.5
Overall impressions are mixed but lean positive due to exceptional location and generally helpful staff; however noise, room condition and some service/cleanliness lapses temper that experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 17:12

Property Description

Panoramic Views
The Sebel Auckland Viaduct Harbour offers breathtaking views of the marina, Harbour Bridge, and the city, providing a picturesque backdrop for your stay.

Luxurious Accommodations
Choose from a selection of luxury suites and apartments, each equipped with an LCD TV and a furnished balcony. Wake up to stunning views of the harbour or the city from the comfort of your room.

Central Location
Situated in the heart of Auckland CBD, this 4-star hotel is just a short stroll away from a wide range of shopping and dining venues. Explore the vibrant city with ease during your stay at The Sebel Auckland Viaduct Harbour.

Experience luxury and convenience at its best - book your stay at The Sebel Auckland Viaduct Harbour now.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Location

Guest Reviews

8
Based on 1917 reviews
Cleanliness: 6.5
Service: 10
Location: 10
Room Quality: 7
Amenities: 7
Value for Money: 6.5
Food and Beverage: 7.5
Overall Experience: 9.5
G
Gary • couple • au
6
Cons:

Limited parking

2026-09-19 • via Nuitee
C
Christine • couple • nz
6
Pros:

Nothing like the photos

2026-09-19 • via Nuitee
E
ERIC • couple • nc
8
good time
2026-09-18 • via Nuitee
E
Europe 2023 • solo_traveller • au
4
2026-09-18 • via Nuitee
N
Nicola • couple • au
10
Great apartment with harbour views - walk out your door for loads of cafes and pubs.
Pros:

Clean, well appointed and close to all the cafes, restaurants and pubs on the harbour.

2026-09-13 • via Nuitee
R
Rory • couple • au
6
Nice location and tidy rooms.
Pros:

The location was great. Close to the waterfront restaurants.

Cons:

The bed and pillows weren’t very comfortable. Unfortunately our room was right above the pub which had loud music until about 3am and it sounded like they were in our room.

2026-09-12 • via Nuitee
R
Razeen • couple • nz
10
2026-09-09 • via Nuitee
C
Clint • solo_traveller • nz
8
Great stay and location was very handy
Pros:

Super comfy Bed, great location

2026-09-08 • via Nuitee
T
Toni • couple • au
9
2026-09-07 • via Nuitee
A
Alice and Terry • couple • nz
8
Suited us as it was just an overnight stay to celebrate an anniversary and the night before we moved
Pros:

The staff were great the rooms were clean and comfortable
But could do with a repaint

2026-09-07 • via Nuitee
G
Graham • couple • au
5
Location and Room layout were fantastic -lack of room maintenance and ancient TVs were disappointing
Pros:

Location and general room arrangement were great.
The staff were professional and helpful

Cons:

We were in room 210.
A lot of items did not work and require maintenance:
1. The Coffee machine leaks water onto the bench and floor - worn seal?
2. The Balcony sliding door doesn't slide (almost impossible to open - needs new wheel on tracks?) - made Balcony inaccessible.
3. Sliding cupboard doors need adjustment doors come of tracks
4. Clothes dryer doesn't work - starts and then stops almost immediately, The door closed switch is worn...if you manually pushed and held the door closed (at 6 o'clock position - where the door switch is) it would work.

Also The televisions are extremely old (Dinosaurs) and do not have any access to any streaming services (you can't log into and use your own accounts for Netflix/YouTube).
You cannot even use your phone for streaming services and cast it to the screen.

2026-09-06 • via Nuitee
J
Jennifer • couple • au
10
Perfect location, very comfortable
Pros:

Location, cleanliness

2026-09-04 • via Nuitee
P
Paula • solo_traveller • nz
8
2026-09-04 • via Nuitee
K
Kerry • solo_traveller • au
8
Pros:

Loved the location and the room was very comfortable

2026-09-03 • via Nuitee
T
Toby • solo_traveller • nz
10
2026-09-01 • via Nuitee
R
Ray S • couple • nz
7
All good
2026-08-30 • via Nuitee
A
Ami • solo_traveller • nz
5
Pros:

House keeping and Reception were very accommodating and helpful.

Cons:

Outdated decor. Bed was too hard..general property maintenance should have been well kept.

2026-08-30 • via Nuitee
G
Graeme • extended_group • nz
7
2026-08-29 • via Nuitee
D
David • solo_traveller • nz
8
2026-08-28 • via Nuitee
B
Broom • solo_traveller • nz
9
2026-08-27 • via Nuitee