Central Loop Hotel

Hotels
•
Club Quarters
8.4 (3864 reviews)
111 West Adams Street, Chicago, Illinois, 60603 , Chicago , US
1-312-601-3525

listing image 1
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Facilities

Meeting rooms
Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Concierge service
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Noise from heating system

Categories

Cleanliness
7.58
Some reviews indicate issues with cleanliness, particularly with carpets and dust.
Service
8.85
Generally positive comments about staff being pleasant and professional.
Location
9.09
Multiple reviewers praised the hotel's location as fantastic.
Room Quality
8.04
Rooms were described as comfortable; however, some cleanliness issues noted.
Amenities
8.57
Positive experiences with amenities like free breakfast and central location.
Value for Money
8.53
Good price for the quality and location according to several reviews.
Food and Beverage
8.08
Positive feedback on breakfast, but some expenses for juice noted.
Overall Experience
8.45
Overall satisfaction from guests despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:56

Property Description

Discover your home away from home at Central Loop Hotel, where comfort meets convenience in the heart of Chicago.

Amenities Galore
Stay connected with complimentary wireless internet, and enjoy the luxury of a 24-hour fitness center for your wellness needs. Our concierge services are ready to assist you in making the most of your Chicago experience.

Dining Delight
Savor delicious American cuisine at our onsite restaurant, Elephant & Castle, with a stylish bar/lounge perfect for relaxation, or opt for room service during limited hours for a cozy meal.

Comfort & Convenience
Unwind in one of our 109 well-appointed guestrooms featuring modern amenities like iPod docking stations and LCD televisions, ensuring your stay is both enjoyable and relaxing.

Experience the vibrant spirit of Chicago; secure your reservation at Central Loop Hotel today!

Important information:

  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Covid

    Property does not offer onsite COVID-19 testing

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.4
Based on 3864 reviews
Cleanliness: 7.58
Service: 8.85
Location: 9.09
Room Quality: 8.04
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.08
Overall Experience: 8.45
G
GIGANT • solo_traveller • fr
4
Mauvais choix
Pros:

Pas grand chose à part la situation centrale de l'hôtel

Cons:

La vétusté de ses équipements
Le manque de solutions proposées par l'hôtel après qu'ils aient re-loué notre chambre

2026-06-13 • via Nuitee
J
Julius • solo_traveller • gb
7
2026-06-13 • via Nuitee
S
Sabrina • solo_traveller • us
7
Overall good, just needed a mini fridge in the room
Pros:

The location was great

Cons:

There was no microwave or mini fridge in the room. It forced me to eat out and drink warm water.

2026-06-13 • via Nuitee
A
Alain • couple • fr
9
2026-06-12 • via Nuitee
A
Andre • solo_traveller • br
6
Good stay but be careful.
Pros:

Great location.

Cons:

I was charged twice for the room. First by Booking.com on June 5 and then at the property on June 9, when I stayed there.

2026-06-12 • via Nuitee
W
Waldemar • solo_traveller • de
9
Pros:

Die Lage war perfekt

2026-06-12 • via Nuitee
H
Heather • couple • us
1
Pick a different property
Pros:

The late night check in woman was WONDERFUL! She tried making our awful experience as good as possible. She went above & beyond.

Cons:

I stayed at Club Quarters Central Loop in Chicago and had a very frustrating experience overall.

I arrived around 10 AM and understood that early check-in wasn’t available, but I was assured multiple times that my room would be assigned as soon as it was ready. I made it clear we’d be returning late due to a ticketed event and was told that would not be an issue.

When we returned around 10 PM, the front desk associate was great, but we were given the wrong room. We had booked a suite specifically because we are not a couple and needed separate sleeping spaces. Instead, we were given a one-bed room. I was then told our room had been given away and the hotel was sold out.

The only option provided was a rollaway cot with an extremely thin mattress, which was so uncomfortable it left me with bruised hips.

I was told I would receive a $100 credit for the downgrade (and have that in writing), and we were moved to the correct room the following night. However, it has now been five business days and I have not received the credit. I have also not received any response from Joanna Zevallos, Senior Guest Experience Manager, despite following up twice.

To make matters worse, I was later told the correct room had originally been assigned to us but was moved by another employee.

Between the room being given away, the unacceptable sleeping arrangement, and the lack of follow-through, this experience fell far short of expectations to say the least.

2026-06-12 • via Nuitee
S
Sharon • couple • gb
5
Ok for one night.
Pros:

The staff were great - they went above and beyond to get a small fridge so hubby could keep his insulin cooled and check-in/out was smooth and easy. They also stored our luggage for the day so we could go and explore the city. There is also a decent bar adjoining the hotel with a good range of food and drinks.

Cons:

We paid for a standard room but it didn’t remotely resemble any of the photos on the website - it was small, dark and more akin to a cupboard. There was nowhere to put our luggage so that made the floorspace even smaller, and the electric sockets on one side of the bed didn’t work at all.

2026-06-12 • via Nuitee
D
dirk • solo_traveller • be
8
2026-06-12 • via Nuitee
A
Athanasios • solo_traveller • us
10
Great spot, very efficient, friendly staff!
Pros:

Clean, easy access, quick check-in!

Cons:

It was great, no complaints

2026-06-12 • via Nuitee
A
Aida • solo_traveller • es
8
2026-06-11 • via Nuitee
F
Ferrucio • solo_traveller • br
8
2026-06-11 • via Nuitee
A
Adam • couple • us
10
2026-06-11 • via Nuitee
T
Thomas • couple • us
7
2026-06-11 • via Nuitee
F
Fernando • solo_traveller • mx
9
Excelente ubicación
Pros:

La ubicación es excelente, llegas de manera muy rápida y sencilla a las principales atracciones de la ciudad y al transporte público.

Mi habitación tenía refrigerador y microondas, algo que se agradece porque puede ser muy útil.

El desayuno incluído está bien a nivel general pero para algunos podría parecer limitado. El personal del restaurante es muy amable.

Cons:

La recepción fue algo rara porque me remitieron a hacer el check-in por mi cuenta en una tablet en el lobby y no me contaron más detalles de mi estancia.

Tomen en cuenta que el servicio de limpieza de los cuartos puede que no sea diario, de los días que me hospedé, en uno no se realizó pero revisando los detalles de la estancia parece que es algo usual

2026-06-11 • via Nuitee
J
Jasmine • couple • us
8
2026-06-11 • via Nuitee
A
Austin • extended_group • us
8
Pros:

The staff was extremely friendly and accommodating. I enjoyed the location as it was very walkable to where I needed to go.

Cons:

The room itself seemed a little outdated.

2026-06-11 • via Nuitee
J
Jennifer • couple • us
10
Pros:

Free bottled water. Staff was very helpful and nice. Very clean.

Cons:

Not refrigerator or microwave in rooms. Rooms were not very big.

2026-06-11 • via Nuitee
R
Robert • solo_traveller • us
10
Pros:

Friendly staff who were very accommodating.

Cons:

The hotel was excellent. The restaurant attached to it had a bit of a limited menu but was overall good quality.

2026-06-10 • via Nuitee
R
Richard • couple • gb
7
Decent stay in a good location
Pros:

A solid location with a short walk to a supermarket, the bean and the Willis tower. A fridge is always appreciated, we had everything we needed. I could plug in my fire stick which goes a long way.

Cons:

Seems like the hotel could do with a renovation. The walls are also paper thin so you can hear a lot of the other guests as well as all the pipes.

2026-06-10 • via Nuitee