Hôtel Innes by HappyCulture

Hotels
•
HappyCulture
8.6 (3748 reviews)
13 Bis Rue Matabiau , Toulouse , fr

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent service
Central location
Clean and pleasant atmosphere
Cons:
Noise issues
Small rooms
Misleading promotional images

Categories

Cleanliness
8.35
Multiple mentions of cleanliness, but some reviews hint at issues with room quality.
Service
9.15
Consistently praised for warmth and attentiveness in service.
Location
9.15
Highly rated for its central location, with easy access to attractions.
Room Quality
7.65
Some reviews mention small room sizes and noise issues.
Amenities
8.45
Basic amenities provided, breakfast appreciated but some limitations noted.
Value for Money
8.55
Though ratings vary, value perceived as decent for the city.
Food and Beverage
8.65
Breakfast is well-received, marking it as a strong point for this hotel.
Overall Experience
8.85
Overall satisfaction high, with many willing to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 05:15

Property Description

Modern Comfort in the Heart of Toulouse

Contemporary Design and Amenities: Hôtel Innes by HappyCulture offers stylish rooms with air-conditioning, private bathrooms, and a courtesy tray. Enjoy a comfortable stay with modern design elements and essential amenities.

Convenient Location: Situated in Toulouse city centre next to the Jeanne d’Arc Metro stop, our hotel provides easy access to the Basilique Saint-Sernin and the River Garonne. Explore the vibrant city with ease from our central location.

Exceptional Services: Benefit from 24-hour front desk service and a daily Buffet Breakfast during your stay. Experience warm hospitality and convenience throughout your time at Hôtel Innes by HappyCulture.

Book your stay now for a memorable experience in Toulouse!

Important information:

When traveling with pets, please note that an extra charge of EUR 10 per pet, per night applies. Only pets under 10 kg are permitted.

Please note that parking is limited. Parking reservations are not possible.

When booking more than 5 rooms, different policies and additional supplements may apply.

Some Classic rooms are located on the 7th floor. The elevator goes to the 6th floor and then you must walk up stairs from the 6th to the 7th floor.

Please note that the parking is limited, if necessary preferential rates are granted at the partner Jeanne d'Arc parking (164 feet from the hotel) on request from reception.

Outside visits are prohibited to protect the safety of our employees and customers as much as possible.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TLS

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.6
Based on 3748 reviews
Cleanliness: 8.35
Service: 9.15
Location: 9.15
Room Quality: 7.65
Amenities: 8.45
Value for Money: 8.55
Food and Beverage: 8.65
Overall Experience: 8.85
F
Francis • couple • be
9
2026-05-30 • via Nuitee
R
Roman Sempere Navarro • couple • es
6
2026-05-30 • via Nuitee
X
Xiana1979 • solo_traveller • es
10
2026-05-29 • via Nuitee
A
Alves • couple • pt
9
Pros:

Localização e ter estacionamento

2026-05-29 • via Nuitee
D
Deryl • couple • gb
10
A perfect short break in Toulouse
Pros:

Without exception, all of the staff were friendly, helpful and knowledgeable
The breakfast was fabulous
It was exceptionally clean throughout the hotel

Cons:

N/A

2026-05-29 • via Nuitee
R
Regis • solo_traveller • fr
10
Pros:

Emplacement au coeur du centre toulousain, à 10 minutes à pied du Capitole.
Même si le parking de l'hôtel est étroit et limité en nombre de places, la proximité immédiate d'un parking payant à 200m est formidable (réservation conseillée)
Personnel très agréable.
Chambre très bien insonorisée (côté rue pourtant)
Lit très confortable

2026-05-29 • via Nuitee
E
Eva • couple • es
8
Bien situado y muy agradables
Pros:

La situación, el personal encantador y todo muy limpio. Ponían a disposición de los huéspedes botellas de agua y café durante todo el día. Después de comer también ponían pequeños croissants de forma gratuita.

Cons:

La habitación era muy pequeña, no tenía ni un armario, apenas un pequeñísimo estante con perchas. Los colchones eran de muelles, no muy cómodos.

2026-05-28 • via Nuitee
A
Alain • solo_traveller • fr
9
2026-05-28 • via Nuitee
H
Hilary • solo_traveller • gb
9
Pros:

Extremely helpful and friendly staff and a really comfortable room.

2026-05-27 • via Nuitee
J
Jo-Anne • solo_traveller • gb
7
They warn you about the top floor but try to avoid! Rooms are small and hot.
Pros:

Great location. Very clean and well appointed.

Cons:

Room was cramped and hot as on top floor.

2026-05-27 • via Nuitee
S
Soulie • couple • fr
10
Excellent rapport qualité prix
Pros:

Chambre très bien équipée
Matériaux eco responsables
Personnel très accueillant
Bon emplacement

2026-05-26 • via Nuitee
G
Gabriele • family_with_children • ch
8
Pros:

Posizione, il personale acqua e caffè offerti

Cons:

La camera un po' piccola.

2026-05-26 • via Nuitee
M
MARIA • extended_group • es
9
Perfecto el hotel y la ciudad
Pros:

Todo, el personal excelente , en especial Lorenzo , de recepción, nos ayudó en todo lo que necesitamos, siempre con la mayor amabilidad.

Cons:

Todo nos gusto

2026-05-26 • via Nuitee
O
Olivier • couple • fr
9
Ottimo
Pros:

Posizione, pulizia, staff, prezzo/qualità

Cons:

Abbiamo avuto camera comunicante .. non molto insonorizzata, si sentivano i vicini parlare…
Peccato non c’è stato modo di parcheggiare El parcheggio hôtel che non aveva più posto e fuori sulla strada i parcheggi con parcometri oltre le 2h di sosta sono CARISSIMI!

2026-05-26 • via Nuitee
M
marina • solo_traveller • ch
9
Charmant hôtel au centre de Toulouse
Pros:

Hôtel bien situé pour visiter le centre de Toulouse à pied. Chambre petite mais très confortable. Personnel souriant et accueillant. Très bon petit-déjeuner sous forme de buffet.
Thé et café à disposition dans le lobby toute la journée.

Cons:

Rien

2026-05-26 • via Nuitee
U
Udo • couple • de
9
Prima Standort zur Erkundung von Toulouse
Pros:

Sehr gute Lage, sehr freundliches Personal, mit vielen guten Tipps für Toulouse, großes, kostenpflichtiges Parkhaus in der Nähe

Cons:

./.

2026-05-26 • via Nuitee
E
E Sampson • solo_traveller • us
10
Pros:

Staff were very friendly and helpful. Location was just 8 minutes walking from train station. Very close to many shops and restaurants!

Cons:

No complaints!!!

2026-05-25 • via Nuitee
D
David Raymond • couple • pt
9
A smallish well run hotel in wonderful Toulouse...
Pros:

The room was small, but well equipped, perfectly clean, & comfortable. It was great to have a kettle. The location was also good, within easy walking distance to all of the attractions. Very close to Metro station as well. Staff could not have been nicer. Parking was available within a 5 minute walk & there is an arrangment with the hotel. We loved Toulouse; an interesting, underrated city

Cons:

It would not have been my choice to have a separate w/c...

2026-05-24 • via Nuitee
E
Eve • solo_traveller • fr
10
Excellent séjour : confort, calme, emplacement, parking
Pros:

L'emplacement à 10 minutes du Capitole, le parking, le confort, le grand calme de l'hôtel, le petit-déjeuner, le tarif. Tout.

Cons:

Rien

2026-05-24 • via Nuitee
R
ROSA • solo_traveller • co
10
2026-05-24 • via Nuitee