Hôtel Innes by HappyCulture

Hotels
•
HappyCulture
8.6 (4119 reviews)
13 Bis Rue Matabiau , Toulouse , FR
+33 5 61 63 10 63

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent service
Central location
Clean and pleasant atmosphere
Cons:
Noise issues
Small rooms
Misleading promotional images

Categories

Cleanliness
8.35
Multiple mentions of cleanliness, but some reviews hint at issues with room quality.
Service
9.15
Consistently praised for warmth and attentiveness in service.
Location
9.15
Highly rated for its central location, with easy access to attractions.
Room Quality
7.65
Some reviews mention small room sizes and noise issues.
Amenities
8.45
Basic amenities provided, breakfast appreciated but some limitations noted.
Value for Money
8.55
Though ratings vary, value perceived as decent for the city.
Food and Beverage
8.65
Breakfast is well-received, marking it as a strong point for this hotel.
Overall Experience
8.85
Overall satisfaction high, with many willing to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 05:15

Property Description

Modern Comfort in the Heart of Toulouse

Contemporary Design and Amenities: Hôtel Innes by HappyCulture offers stylish rooms with air-conditioning, private bathrooms, and a courtesy tray. Enjoy a comfortable stay with modern design elements and essential amenities.

Convenient Location: Situated in Toulouse city centre next to the Jeanne d’Arc Metro stop, our hotel provides easy access to the Basilique Saint-Sernin and the River Garonne. Explore the vibrant city with ease from our central location.

Exceptional Services: Benefit from 24-hour front desk service and a daily Buffet Breakfast during your stay. Experience warm hospitality and convenience throughout your time at Hôtel Innes by HappyCulture.

Book your stay now for a memorable experience in Toulouse!

Important information:

When traveling with pets, please note that an extra charge of EUR 10 per pet, per night applies. Only pets under 10 kg are permitted.

Please note that parking is limited. Parking reservations are not possible.

When booking more than 5 rooms, different policies and additional supplements may apply.

Some Classic rooms are located on the 7th floor. The elevator goes to the 6th floor and then you must walk up stairs from the 6th to the 7th floor.

Please note that the parking is limited, if necessary preferential rates are granted at the partner Jeanne d'Arc parking (164 feet from the hotel) on request from reception.

Outside visits are prohibited to protect the safety of our employees and customers as much as possible.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TLS

Location

Guest Reviews

8.6
Based on 4119 reviews
Cleanliness: 8.35
Service: 9.15
Location: 9.15
Room Quality: 7.65
Amenities: 8.45
Value for Money: 8.55
Food and Beverage: 8.65
Overall Experience: 8.85
P
Philomena • solo_traveller • ie
10
Pros:

The hotel was very nice but the room was small but having said that each member of staff were professional, and extremely helpful. It's not the Hotel that makes your stay enjoyable it's the staff of the Hotel that makes your stay enjoyable

Cons:

Room small

2026-09-19 • via Nuitee
J
Janeen • solo_traveller • nz
8
Pros:

Very central. Great to be able to park on site.

Cons:

Our room was so tiny! No room for suitcases.

2026-09-19 • via Nuitee
B
Bénédicte • couple • be
8
Très bien
Pros:

Personnel très sympathique et serviable

Cons:

Rien

2026-09-19 • via Nuitee
W
Werner • couple • de
9
Empfehlenswert
Pros:

Sehr freundliche hilfsbereite Rezeption,
Top Lage zum Zentrum
Getrenntes Bad und Toilette
Parkplätze für 10 Euro im Hotel

Cons:

Zimmer etwas eng

2026-09-19 • via Nuitee
M
Margrethe • couple • dk
9
Fint hotel med super beliggenhed og god valuta for pengene.
Pros:

Virkelig god beliggenhed lige ved Jeanne d’Arc, hvor lufthavsbussen stopper og centrum starter. Også tæt på Canal du midi og banegården. Stille og roligt kvarter trods den centrale placering. Hjælpsomt personale og dejligt med koldt vand ad libitum. Morgenmaden var ok, men ikke prangende. Kommer gerne igen.

Cons:

Hovedpuderne var for tykke og hårde til mig. Morgenmadsområdet var lidt trangt.

2026-09-19 • via Nuitee
K
Kathrin • couple • ch
9
2026-09-18 • via Nuitee
X
Xavier • solo_traveller • es
7
2026-09-18 • via Nuitee
I
Irmgard • couple • de
8
Pros:

Super Lage; sehr freundliche hilfsbereite Mitarbeiter; Zimmer eher klein, sehr sauber; Bett sehr bequem

Cons:

Unser Zimmer zur Straße war leider nachts durch Lärm von der Straße insbesondere durch laute Gespräche beeinträchtigt, Schlafen bei geöffnetem Fenster war nicht möglich

2026-09-18 • via Nuitee
R
Rita • extended_group • de
8
Prima Stadthotel, gutes Preis-Leistungsverhältnis.
Pros:

Sehr nettes Personal, gute Lage sowohl zum Bahnhof als auch zur Innenstadt. Mit Parkplatz, der allerdings nicht reserviert werden kann, man muss entsprechend früh da sein.

Cons:

Es gibt nichts auszusetzen. Auto darf für die Einfahrt zum Parkplatz nicht zu groß sein.

2026-09-18 • via Nuitee
A
Alan • couple • gb
5
Great location but lacking
Pros:

Great location, friendly helpful staff, good breakfast. But parking was inaccessible and we scratched our car trying to get into it, our room was very small and the hotel was quite expensive.

2026-09-18 • via Nuitee
C
Cosmin • couple • no
8
Good option for visiting Toulouse
Pros:

Very well positioned for visiting Toulouse. Really nice and helpful staff.

Cons:

In need of renevation. It feels dated.

2026-09-18 • via Nuitee
V
VICTOR • couple • es
8
2026-09-17 • via Nuitee
C
Cees G.P. Heemskerk • couple • nl
8
Aangenaam verblijf voor korte periode
Pros:

Goed

Cons:

Kleine parkeergarage met nouwe ingang.

2026-09-17 • via Nuitee
B
Blanca • solo_traveller • es
1
Me parecio horrible
Cons:

Esta viejo y mal cuidado

2026-09-17 • via Nuitee
D
Daniel • solo_traveller • fr
9
2026-09-17 • via Nuitee
L
Luis • solo_traveller • pt
8
2026-09-17 • via Nuitee
V
VEA • solo_traveller • es
8
Pros:

El tracte del personal.
La situació
Obsequi d'aigua lliure per als hostes.
Tenir pàrquing a l'hotel.

2026-09-16 • via Nuitee
D
David • couple • es
9
2026-09-16 • via Nuitee
C
charlie • couple • gb
10
Great location, excellent breakfast and lovely staff
Pros:

Central, quiet, comfortable, clean, excellent breakfast, great location and the warmest of welcomes from the staff, especially Lorenzo

Cons:

That we didn’t stay longer!

2026-09-16 • via Nuitee
J
JOHANNY • solo_traveller • fr
9
Pros:

Bien situé proche du centre ville de Toulouse
Gentillesse du personnel
Très bon accueil
Chambre propre et confortable
Excellent petit déjeuner

2026-09-15 • via Nuitee