Hôtel Innes by HappyCulture

Hotels
•
HappyCulture
8.6 (4119 reviews)
13 Bis Rue Matabiau , Toulouse , FR
+33 5 61 63 10 63

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent service
Central location
Clean and pleasant atmosphere
Cons:
Noise issues
Small rooms
Misleading promotional images

Categories

Cleanliness
8.35
Multiple mentions of cleanliness, but some reviews hint at issues with room quality.
Service
9.15
Consistently praised for warmth and attentiveness in service.
Location
9.15
Highly rated for its central location, with easy access to attractions.
Room Quality
7.65
Some reviews mention small room sizes and noise issues.
Amenities
8.45
Basic amenities provided, breakfast appreciated but some limitations noted.
Value for Money
8.55
Though ratings vary, value perceived as decent for the city.
Food and Beverage
8.65
Breakfast is well-received, marking it as a strong point for this hotel.
Overall Experience
8.85
Overall satisfaction high, with many willing to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 05:15

Property Description

Modern Comfort in the Heart of Toulouse

Contemporary Design and Amenities: Hôtel Innes by HappyCulture offers stylish rooms with air-conditioning, private bathrooms, and a courtesy tray. Enjoy a comfortable stay with modern design elements and essential amenities.

Convenient Location: Situated in Toulouse city centre next to the Jeanne d’Arc Metro stop, our hotel provides easy access to the Basilique Saint-Sernin and the River Garonne. Explore the vibrant city with ease from our central location.

Exceptional Services: Benefit from 24-hour front desk service and a daily Buffet Breakfast during your stay. Experience warm hospitality and convenience throughout your time at Hôtel Innes by HappyCulture.

Book your stay now for a memorable experience in Toulouse!

Important information:

When traveling with pets, please note that an extra charge of EUR 10 per pet, per night applies. Only pets under 10 kg are permitted.

Please note that parking is limited. Parking reservations are not possible.

When booking more than 5 rooms, different policies and additional supplements may apply.

Some Classic rooms are located on the 7th floor. The elevator goes to the 6th floor and then you must walk up stairs from the 6th to the 7th floor.

Please note that the parking is limited, if necessary preferential rates are granted at the partner Jeanne d'Arc parking (164 feet from the hotel) on request from reception.

Outside visits are prohibited to protect the safety of our employees and customers as much as possible.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TLS

Location

Guest Reviews

8.6
Based on 4119 reviews
Cleanliness: 8.35
Service: 9.15
Location: 9.15
Room Quality: 7.65
Amenities: 8.45
Value for Money: 8.55
Food and Beverage: 8.65
Overall Experience: 8.85
L
Ludivine • family_with_children • fr
9
2026-10-31 • via Nuitee
M
Mondher • solo_traveller • tn
8
PARFAIT
Pros:

PARFAIT

2026-10-30 • via Nuitee
J
Johann • solo_traveller • fr
8
2026-10-30 • via Nuitee
N
naoual • solo_traveller • ma
9
2026-10-30 • via Nuitee
F
Francis • extended_group • fr
10
Pros:

parfait, super bien

Cons:

rien

2026-10-29 • via Nuitee
J
josiane edwi • couple • ch
10
séjour parfait
Pros:

l'etablissement correspond exactement à ce que je recherchais. Personnel compétent et extrémement sympathique!
beaucoup d'agréables détails: café ou thé a l'accueil, eau disponible à volonté, bonbons accompaghnés d'un gentil petit mot d'accueil!

Cons:

rien

2026-10-29 • via Nuitee
B
Boukala • couple • fr
5
Correct mais sans plus
Pros:

L’emplacement

2026-10-28 • via Nuitee
S
Stephanie • couple • au
9
Very lovely stay at great hotel. Staff are exceptional in their helpfulness.
Pros:

Breakfast was amazing. Staff very friendly and helpful. Overall very good place.

Cons:

Room was quite small

2026-10-28 • via Nuitee
B
Brigitte • solo_traveller • fr
10
Une nuit étape à Toulouse satisfaisante en tous points
Pros:

Tout très bien situé hôtel rénové chambres confortables literie de qualité

2026-10-28 • via Nuitee
S
SYLVIE • family_with_children • fr
10
tout était parfait
Pros:

L'emplacement de l'hôtel proche du centre ville et de la gare.
L'accueil du personnel top.
La possibilité de grignoter une pizza dans la salle du petit déjeuner le soir quand bébé dormait dans la chambre
Le parking a proximité

2026-10-28 • via Nuitee
R
Rachel • couple • gb
7
Great location, breakfast and shower. Very warm room
Pros:

Great location, comfortable bed, brilliant breakfast and nice hot shower

Cons:

Only a skylight in our room, no window to see out which made it feel quite claustrophobic. Despite being end of October, the room got incredibly hot and the air conditioning would not turn on. This meant we could only cool the room down by opening the skylight, which was not ideal as it also seemed to be on some automatic setting which meant it kept closing even when hadn’t asked it to. I can’t imagine how people would have coped in that room in the summer!

2026-10-28 • via Nuitee
G
Gerhard • family_with_children • at
8
2026-10-28 • via Nuitee
R
Roel • couple • nl
9
Pros:

Prima hotel, prima ligging en prima ontbijt en zeer goede prijs kwaliteit verhouding.

2026-10-27 • via Nuitee
O
Olivier • family_with_children • fr
10
Hôtel très bien situé avec du charme
Pros:

L emplacement est très bien et le personnel très agréable.

2026-10-27 • via Nuitee
G
Georg • family_with_children • at
8
2026-10-27 • via Nuitee
P
Paul • solo_traveller • gb
9
Perfect for a short break.
Pros:

Small, boutique feel, friendly hotel.

2026-10-27 • via Nuitee
J
Julien • solo_traveller • fr
4
1 soirée la dernière vu l’emplacement et la galère de stationnement
Pros:

Le petit dej
Le personnel
La beauté des lieux

Cons:

Le parking vous devriez dire de suite que c’est impraticable payer le parking pour laisser la voiture dehors cela est inacceptable

2026-10-27 • via Nuitee
N
Nicole • extended_group • re
6
Pros:

Sa situation

Cons:

L accès aux chambres du 7ème étage par l escalier du 6ème au 7ème ce qui n était pas évident lorsqu’on a une grosse valise

2026-10-27 • via Nuitee
S
Semanita difícil • family_with_children • es
10
Hotel muy acogedor
Pros:

Todo de 10. A un paso del centro, de la estación de tren y de la parada del bus del aeropuerto ( 9 € te deja junto al hotel). El personal del hotel encantador, nos facilitaron un plano de la ciudad y nos señaló los lugares interesantes para visitar. El desayuno muy bueno. Se agradece poder disponer de agua, café y algo de picar en cualquier momento. La habitación espaciosa y cómoda. Hemos estado muy a gusto. Si volvemos a Toulouse sin duda volveremos.

Cons:

Nada, estuvo todo perfecto.

2026-10-26 • via Nuitee
L
Leticia • family_with_children • ch
8
2026-10-26 • via Nuitee