Hôtel Innes by HappyCulture

Hotels
•
HappyCulture
8.6 (3868 reviews)
13 Bis Rue Matabiau , Toulouse , fr
+33 5 61 63 10 63

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent service
Central location
Clean and pleasant atmosphere
Cons:
Noise issues
Small rooms
Misleading promotional images

Categories

Cleanliness
8.35
Multiple mentions of cleanliness, but some reviews hint at issues with room quality.
Service
9.15
Consistently praised for warmth and attentiveness in service.
Location
9.15
Highly rated for its central location, with easy access to attractions.
Room Quality
7.65
Some reviews mention small room sizes and noise issues.
Amenities
8.45
Basic amenities provided, breakfast appreciated but some limitations noted.
Value for Money
8.55
Though ratings vary, value perceived as decent for the city.
Food and Beverage
8.65
Breakfast is well-received, marking it as a strong point for this hotel.
Overall Experience
8.85
Overall satisfaction high, with many willing to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 05:15

Property Description

Modern Comfort in the Heart of Toulouse

Contemporary Design and Amenities: Hôtel Innes by HappyCulture offers stylish rooms with air-conditioning, private bathrooms, and a courtesy tray. Enjoy a comfortable stay with modern design elements and essential amenities.

Convenient Location: Situated in Toulouse city centre next to the Jeanne d’Arc Metro stop, our hotel provides easy access to the Basilique Saint-Sernin and the River Garonne. Explore the vibrant city with ease from our central location.

Exceptional Services: Benefit from 24-hour front desk service and a daily Buffet Breakfast during your stay. Experience warm hospitality and convenience throughout your time at Hôtel Innes by HappyCulture.

Book your stay now for a memorable experience in Toulouse!

Important information:

When traveling with pets, please note that an extra charge of EUR 10 per pet, per night applies. Only pets under 10 kg are permitted.

Please note that parking is limited. Parking reservations are not possible.

When booking more than 5 rooms, different policies and additional supplements may apply.

Some Classic rooms are located on the 7th floor. The elevator goes to the 6th floor and then you must walk up stairs from the 6th to the 7th floor.

Please note that the parking is limited, if necessary preferential rates are granted at the partner Jeanne d'Arc parking (164 feet from the hotel) on request from reception.

Outside visits are prohibited to protect the safety of our employees and customers as much as possible.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TLS

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.6
Based on 3868 reviews
Cleanliness: 8.35
Service: 9.15
Location: 9.15
Room Quality: 7.65
Amenities: 8.45
Value for Money: 8.55
Food and Beverage: 8.65
Overall Experience: 8.85
M
Marise • family_with_children • nl
8
2026-07-25 • via Nuitee
L
Luis • solo_traveller • es
8
2026-07-25 • via Nuitee
V
Viorica • couple • es
8
Das Hotel mit seiner tollen Mitarbeitern ist definitiv eine Empfehlung wert!
Pros:

Die Freundlichkeit der Mitarbeiter, die Stadtnähe, Parkplatz vorhanden, kein Stress, Frühstück gut und herzlich serviert ,Wifi sehr gut, Wasser und Kaffee kostenlos vorhanden.

Cons:

Das Hotel ist in die Jahre gekommen braucht unbedingt eine Renovierung aber man muss auch den Preis im Auge behalten. Man kann nicht 100€/Nacht inklusive Frühstück bezahlen und einen Palast erwarten.

2026-07-25 • via Nuitee
J
Jose maria • solo_traveller • es
9
RECOMENDABLE
Pros:

Hotel estupendo, buena habitación, buen desayuno y una buena ubicación. Muy recomendable 👌 . Personal amable

Cons:

Solo un fallo, el ascensor no llega a la última planta y es incómodo subir la maleta por una escalera de caracol estrecha. Imposible para personas mayores y que tengan algún tipo de discapacidad funcional

2026-07-25 • via Nuitee
M
Marc • couple • fr
8
2026-07-25 • via Nuitee
H
Huber • solo_traveller • ch
7
2026-07-25 • via Nuitee
M
Marco • solo_traveller • it
7
Pros:

Posizione

2026-07-25 • via Nuitee
E
Elisabet • solo_traveller • es
8
Pros:

La Ubicació, està aprop del centre. L'esmorzar també estàva prou bé

Cons:

L'habitació era força petita, pero per estar de pas ja va anar bé

2026-07-24 • via Nuitee
M
Magda y Sofí Luna • couple • ar
10
Pros:

Excelente atencion personal. Maria nos facilito mucho todo.

2026-07-24 • via Nuitee
A
Anne Marie • couple • us
10
Very friendly staff! Thank you!
Pros:

Very cute! Great location!

Cons:

Nothing!

2026-07-24 • via Nuitee
J
jihane • solo_traveller • ma
9
Pros:

Emplacement propreté bon petit déjeuner. Staff super agréable.

Cons:

Ras

2026-07-24 • via Nuitee
A
Aurora • solo_traveller • al
10
2026-07-24 • via Nuitee
L
Laurence • couple • fr
10
Parfait 👍 Nous reviendrons !
Pros:

Tout ! La literie, l’emplacement, le calme, le personnel charmant.

Cons:

Le parking est honnêtement un peu étroit !

2026-07-24 • via Nuitee
A
Athéna WK • solo_traveller • pf
9
Tranquille et bien situé.
Pros:

À 10mn à pied de la gare, l'hôtel est facile à trouver et bien situé par rapport au centre ville ! Les membres du personnel sont très aimables, le petit-déjeuner est bon (bien qu'un peu cher, je trouve), les pièces sont propres, et la literie est confortable. La zone est assez calme, on n'entend pas l'extérieur depuis les chambres.

Cons:

On entend pas mal les bruits de canalisation et d'écoulement d'eau des chambres voisines. Le prix est + cher sur Booking que sur le site de l'hôtel.

2026-07-23 • via Nuitee
C
camarneiro • family_with_children • pt
7
2026-07-23 • via Nuitee
P
Philippe • solo_traveller • fr
8
2026-07-23 • via Nuitee
M
Mónica • extended_group • es
7
Pros:

Lo mejor es el personal: excelente, superamable, cordial y muy pendiente de nosotras en todo momento. La ubicación es buenísima y el hotel en general está bastante bien.

Cons:

La limpieza muy mejorable, las cortinas, ventanas y, sobre todo, la persiana por dentro estaban negras. Un aspecto a mejorar urgentemente.

2026-07-23 • via Nuitee
A
Athéna WK • solo_traveller • pf
9
2026-07-23 • via Nuitee
H
Hilde • solo_traveller • nl
8
2026-07-23 • via Nuitee
F
Fien • solo_traveller • be
9
2026-07-22 • via Nuitee