Best Western Plus Coastline Inn

Hotels
•
Best Western Plus
8.1 (583 reviews)
503 Nutt Street , Wilmington , US
+1 910-763-2800

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent riverfront location and views
Very friendly and helpful staff
Some rooms described as clean and cozy
Dog-friendly with a small dog park
Several guests praised the breakfast and staff serving it
Walkable to shops/venues
Cons:
Cleanliness issues reported (unclean rooms, mold in shower)
Rooms dated or lacking storage/updates
Elevator frequently out of service / stairs unclean
Inconsistent breakfast quality (stale items, plastic-packaged)
Parking and pet-fee complaints (costs and policies)
Limited amenities (no pool, no microwave in rooms)

Categories

Cleanliness
6.4
Multiple reviews call out rooms not clean (beds not made, stale cereal left in areas), and mold in a shower ceiling — overall cleanliness is a notable weakness.
Service
9.6
Staff repeatedly described as very friendly and helpful (front desk assistance, praised breakfast attendant); service is a consistent positive across reviews.
Location
9.6
Nearly all reviews praise the location — right on the riverwalk, great views and walkable to shops/venues — location is a standout strength.
Room Quality
7.4
Rooms are described as dated or basic (old showers, lack of dresser/hooks, mattresses overdue for replacement) — generally adequate but in need of updates.
Amenities
7.8
Mixed amenities: positives include a dog park and river access; negatives include broken elevator, no microwave, no pool and some parking policy/friction.
Value for Money
6.8
Several guests felt price did not match experience (parking fees, perceived overpricing for condition of rooms) — value is a common complaint.
Food and Beverage
8.2
Breakfast reviews are mixed: several guests praised an excellent/bountiful breakfast and a standout attendant, while others noted limited/stale items and plastic-packaged offerings.
Overall Experience
9
Despite issues (cleanliness, dated rooms, occasional amenity problems), many guests report an enjoyable stay, plan to return, and highlight staff and location — overall sentiment leans positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Riverfront Location
Nestled in historic Wilmington, North Carolina, the Best Western Plus Coastline Inn offers stunning river views and a pier for guests to enjoy.

Modern Amenities
Each room is equipped with a flat-screen TV, free WiFi, and coffee-making facilities. Guests can also take advantage of the fitness centre and daily hot breakfast.

Convenience at Your Fingertips
With a 24-hour front desk, meeting facilities, and dry cleaning services, the hotel ensures a hassle-free stay. Plus, it's just a short drive from Wilmington International Airport and USS North Carolina Battleship Memorial Park.

Experience comfort and convenience at Best Western Plus Coastline Inn. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ILM

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.1
Based on 583 reviews
Cleanliness: 6.4
Service: 9.6
Location: 9.6
Room Quality: 7.4
Amenities: 7.8
Value for Money: 6.8
Food and Beverage: 8.2
Overall Experience: 9
C
Christina • couple • us
3
Pros:

Good location, friendly staff.

Cons:

Sad breakfast and pet policy. Why am I paying a pet fee when my dogs aren't allowed to sleep on the bed? Don't you wash the sheets anyway? What is the point of this policy?

2026-10-21 • via Nuitee
I
Irene Whalen • couple • us
10
stayed here many times and will be back again
Pros:

staff was great, very helpful and friendly. Hotel is right on the river walk and have views of Cape Fear River . Nice little dog park.

Cons:

elevator out of order for this stay, but staff was very accommodating

2026-10-21 • via Nuitee
N
Niraj • family_with_children • de
5
Good location that's it
Pros:

Location. The gentleman at front desk helped me when I have to reduce my stay by one night by paying the one night amount back

Cons:

breakfast, dated rooms, not clean, elevator not working so had to take stairs and stairs looked like were not cleaned for many years.

2026-10-17 • via Nuitee
M
Mor • solo_traveller • il
9
מעולה, אין ספק שאם אהיה שוב בוילמינגטון, אחזור לשם!
Pros:

מיקום מעולה, ממש על המזח, נוף מדהים מהחדר
וגם ממש קרוב לרחוב הראשי.

Cons:

המקלחת טיפה מיושנת, אבל לא נורא

2026-10-15 • via Nuitee
M
Madison • solo_traveller • us
8
2026-10-10 • via Nuitee
K
Kimberly • family_with_children • us
3
it was very fairly mediocre. The hotels on either side seemed much nicer and had more to offer
Pros:

coffee

Cons:

Breakfast was just cereal and muffins since it was just set up
in lobby. we were notified the day before, but we couldn’t change plans on such short notice.
Elevator was broken
Room was not clean. Beds are not made up and we were switched very quickly, but still not worth the money at all.

2026-10-07 • via Nuitee
M
Marianne • couple • us
8
Had fun! He front dem has some great employees
Pros:

The staff! Super friendly

Cons:

Think the rooms could be more updated

2026-09-17 • via Nuitee
B
Bobbie • couple • us
10
Best views, walkable to everything, cozy
Pros:

Very clean, cozy, nice staff, breakfast lady was AMAZING

Cons:

Nothing

2026-09-14 • via Nuitee
M
Marion • couple • de
7
Für einen Zwischenstopp mit einer Nacht ok, würde ich mehrere Nächte bleiben, würde ich ein anderes wählen.
Pros:

Sie Lage der Unterkunft war perfekt. Direkt am River. Man kann direkt zu Fuß am Fluss langlaufen. In der Nähe sind nette Lokale.

Das Frühstück war einfach. Leider war alles in Plastik verpackt, nur Plastikgeschirr und Pappteller!

Cons:

Zimmer waren einfach aber ok. Im Badezimmer fehlte Abstellfläche und Haken für die Handtücher.

2026-09-12 • via Nuitee
K
KeysKris • solo_traveller • us
9
Pros:

Great location and fantastic breakfast!

Cons:

No microwave and priced a little high. Room needed more chairs.

2026-09-11 • via Nuitee
M
Marcelo • family_with_children • us
8
2026-09-11 • via Nuitee
V
Volha • solo_traveller • us
10
2026-09-08 • via Nuitee
J
John • solo_traveller • us
10
Pros:

The location was great. Wonderful staff, and breakfast was really good and a lot of options.

Cons:

Our shower had some mold on the ceiling.

2026-09-06 • via Nuitee
J
Johnson • solo_traveller • us
3
Not Sure I Would...
Pros:

View of river.

Cons:

Beds, not enough parking, was PISSED hotel parking fee was $15 only to find out parking deck was $10. Worst noise with other patrons. Mattress seemed to be way over due for replacement. Price was not good. Expected better from best western.

2026-08-31 • via Nuitee
E
Edward • family_with_children • us
6
Comfortable for a night.
Pros:

It was fine for the price.

Cons:

My daughter picked it out, I prefer closed hotels, but it was dog friendly.

2026-08-30 • via Nuitee
D
Daniel • couple • us
10
Definitely staying here again. Perfect location for concerts and shopping.
Pros:

Location

Cons:

All good

2026-08-27 • via Nuitee
A
Alexandre • couple • us
8
We had a great time and we will be back!
Pros:

No frills, all good! Nice view!

Cons:

Everything was fine!

2026-08-18 • via Nuitee
A
Anastasia • family_with_children • us
10
Exceptional hotel nestled in the back along the river
Pros:

The staff was super nice. Breakfast was excellent. The room was nice and felt cozy. Best feature was the rainwater showerhead.

Cons:

It was a little expensive for a 1 night stay. My kids didn't like the fact, it didn't have a pool.

2026-08-17 • via Nuitee
N
Nordan • couple • us
7
Pros:

It was alright, need more items. Cereal was stale, I tried most of the cereal each day and they were stale.

Cons:

I did not like the fact there was no dresser for clothes. Also the breakfast could have been better.

2026-08-13 • via Nuitee
C
Chelsea • couple • us
10
I loved this stay with my bestie, great location right on the water and by everything.
Pros:

Very good view, lovely staff

Cons:

Nothing!

2026-08-12 • via Nuitee