Oxford House

No additional pillows when requested. Restaurant was closed, no room service was available apart from pastries. My room door was also left open after cleaning, and when I raised it with the staff they asked me 'what would you like me to do about it'. Overall, quite dissapointing.

We booked a standard room. The bathroom was a little small but was sufficient for two nights.

It was dirty & rundown. Simple things like toilet paper weren’t available.
The pool wasn’t cleaned and the pool area was a mess.

No bottled water in the room

The hotel itself - in terms of the quality and standard of the rooms were a-bit more dated, and cheap than I expected. There were stains on the carpet in the hall and the walls were so thin, we could hear people’s conversations in rooms as we were walking down the hall and people slamming doors and talking loudly outside the room at night. Overall, we still had a really lovely stay, and the staff were great in all aspects, however, still things worth noting overall.

The bed was extremely uncomfortable
The room was marketed as a pool view however it had a view of a wall
The pool was dirty
The cost of the room was very expensive for what we received/the size of the room

Very overpriced. There was no parking available, the hallway smelled like a deep fryer, and the room smelled musty. Absolutely gross and very disappointing

Could do with laundry service and more options for room service

Staff weren’t very nice or helpful. You’re better off taking the stairs as the elevator is very slow. The walls inside our room had dirt marking and the carpet outside looked like it hadn’t been cleaned in 5 years. Originally booked a room with a balcony to have a view and to be able to be outside while being comfortable but they had given me a different room without informing me. I went to the room they had given me where I found no balcony and the view to be looking at their hotel bar. I went back downstairs with my partner and our belongings informing them this isn’t the room I booked. The man at reception said it was an upgrade. I told him that I booked the room with the balcony for a reason. He said the hotel was all booked out and said it’s a better room anyway and asked if I want the room or not. I said it’s fine because they were full. But why couldn’t I have the room that I booked and paid for? I have ASD and ADHD and finding out these changes without ANY prior communication caused me to have a breakdown and a panic attack and really made my trip worse. Already had a terrible flight and the stay matched it. Also went to their “pool bar” or what they want to call it and ended up waiting 15 minutes for 2 drinks and only ended up receiving 1 drink. I had to go down to the bar and ask them where my drink was. Also the main door to reception was always unlocked even past 10pm even when the workers weren’t at the front desk, didn’t make us feel very secure. Also the sound proofing is non existent you can hear everyone’s conversations when they’re walking the hallways and feel like they’re going to open up your door because the sound amplifies them unlocking their own doors. Also only some of the TV remote buttons worked so that was just great.