HERMITAGE Lake Lucerne - Beach Club & Lifestyle Hotel

Great view. And location

Great property in quiet location. Staff were very helpful & went beyond to accommodate our needs. Special thank to the concierge at the front desk. We really enjoyed our stay❤️

Our stay at the Hermitage Hotel in Lucerne began promisingly. We were allocated Room 428, which had an attractive lake view, and we enjoyed a very good dinner on our first evening. Unfortunately, from that point onwards the experience steadily deteriorated.

The room itself had a number of shortcomings. There was no chilled drinking water on arrival, only a carafe with a wooden stopper that was too large to allow it to fit inside the refrigerator. The minibar was very poorly stocked, and the air conditioning was simply inadequate. Even on its maximum setting, the room remained uncomfortably warm. The bathroom had no hooks whatsoever for towels or clothing, which is a surprising omission in a hotel of this standard. Throughout our stay there was also an unpleasant drain smell in the room. I even tried running the hot water in the hope of clearing it, but without success.

The Wi-Fi was disappointingly slow throughout the hotel and in our room. Compared with other four- and five-star hotels, the internet performance was well below expectations.

The biggest disappointment, however, was the service. Apart from the staff who welcomed us on arrival, almost everyone else appeared disengaged. It was rare to receive even the most basic greeting or acknowledgement when passing staff in the corridors. There was little sense that guests were genuinely welcomed or valued.

Breakfast was particularly poor. While the selection itself was only average, the lack of service was completely unacceptable. On our first morning there was nobody at the entrance to greet guests, check room numbers, explain how breakfast operated, show us to a table or offer coffee. There appeared to be only two staff members on duty, and throughout the service I did not see either of them smile once. The whole atmosphere was joyless.

Basic items repeatedly ran out and were not replenished. Juice glasses disappeared and had to be requested. An empty bottle of Prosecco was simply placed to one side and never replaced. Following a storm the previous evening, one of the outdoor tables still had damp seating the next morning, yet guests were allowed to sit there without any attempt to dry it. Staff were rarely visible, making it difficult even to order cooked breakfast items from the menu, so we simply helped ourselves from the buffet.

To the hotel’s credit, I emailed a senior manager after the first breakfast to express my concerns. I received a prompt apology and an invitation to meet the Guest Relations Manager (“Gastgeber”) at an agreed time. However, when we arrived, reception telephoned him only to discover he could not be reached. After waiting around ten minutes, we left. It was a disappointing end to what was supposed to have been an opportunity to discuss the issues constructively.

Having since read many glowing reviews of this hotel, I can only conclude that our experience was very different. The Hermitage undoubtedly enjoys a wonderful location, but in our experience it has a significant problem with service standards and attention to detail. Attractive surroundings alone cannot compensate for an indifferent attitude towards guests.

Sadly, despite its setting, this is not a hotel to which I would wish to return and I would advise others to go elsewhere!

The Lake View

Fabulous breakfast with a gorgeous view.
You can get eggs the way you like it and the breakfast buffet is excellent. Great coffee and a good fruit selection too

Tout était parfait. Le personnel super !

We had a great stay at this hotel! Room size is big, view is awesome, it's very clean and comfortable. Beds are comfortable, staff people are very friendly. The hotel has a private garden and beach for all the guests, which we really enjoyed. If you stay there, try the prosecco at the bar, that's my favorite.

قمه في التعامل و بشوشين
ونظيف وانصح فيه

The room view, the tv screen which had world cup channel, the coffee capsules, the toiletries, the bus station is literally when you cross the street. The breakfast is nice and with a view as well. Also the front desk staff were so helpful with suggesting, arranging and booking the day trips.

la ubicación las vistas las instalaciones la playa y reposeras

We had a truly exceptional experience at HERMITAGE Lake Lucerne, and I want to especially mention Tarik Ayvaz, the Front Office Manager.

Tarik looked after us and our entire family with a level of care, professionalism, and warmth that was genuinely above and beyond. We were traveling as a larger family, which can often make coordination more complicated, but he made everything feel effortless.

From helping us secure wonderful dinner reservations, to recommending a beautiful one-hour boat experience and arranging it perfectly, to taking care of every little detail throughout our stay, Tarik was outstanding. What stood out most was not just how efficiently everything was handled, but how thoughtful and personal the service felt.

The entire stay was splendid. Every request was met with courtesy, every recommendation was excellent, and the hospitality felt truly world-class.

A heartfelt thank you to Tarik and the entire team at HERMITAGE Lake Lucerne for making our family stay so memorable. We would happily recommend this hotel to anyone visiting Lucerne.