Emporio Veracruz

Hotels
•
Emporio Hotels
9 (2126 reviews)
Paseo del Malecón 244 , Veracruz , mx

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean pools
Comfortable rooms
Cons:
Inconsistent food temperatures
Noise in some areas
Issues with room maintenance

Categories

Cleanliness
8.5
General sentiment indicates good cleanliness, but some comments suggest areas for improvement.
Service
10
Hosts consistently praised the attentive and friendly staff.
Location
9.5
Location frequently mentioned as a strong point for guests.
Room Quality
8.5
Rooms generally comfortable, but issues noted with maintenance in a few cases.
Amenities
9
Amenities include good pool facilities, though some complaints about temperature.
Value for Money
8.5
Pricing concerns noted regarding certain services, but overall still perceived as fair.
Food and Beverage
8.5
Food praised for quality, but temperature and flavor variability noted.
Overall Experience
9.5
Reviews mostly reflect a positive overall experience, with minor critiques.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:17

Property Description

Breathtaking Views of Fort of San Juan de Ulúa
Experience luxury at its finest at Emporio Veracruz, where every room offers stunning views of the historic Fort of San Juan de Ulúa.

Luxurious Amenities for Every Guest
Indulge in the hotel's 3 swimming pools, spa, and 24-hour room service. Each guest room is equipped with a 32-inch flat-screen TV, iPod docking station, minibar, and coffee maker. Upgrade to a room with a balcony to enjoy mesmerizing ocean views.

Unwind and Rejuvenate
Take advantage of the recreational facilities including a gym, sauna, and hot tub (reservation required). For your convenience, there is also a business center, along with medical and babysitting services available.

Book your stay now at Emporio Veracruz for a truly unforgettable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

If you book an offer with breakfast included, please note that children from 3 to 11 years will pay an additional fee. For further information, please contact the establishment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: VER

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs MXN 20 per day.

Location

Guest Reviews

9
Based on 2126 reviews
Cleanliness: 8.5
Service: 10
Location: 9.5
Room Quality: 8.5
Amenities: 9
Value for Money: 8.5
Food and Beverage: 8.5
Overall Experience: 9.5
G
Gerardo F. • family_with_children • mx
10
A great place to stay and enjoy your trip.
Pros:

Wonderful view, safe and strategic location to enjoy the City of Veracruz. The staff attention and kindness is remarkable.

Cons:

None.

2026-06-13 • via Nuitee
C
Chris • solo_traveller • at
9
Great hotel
Pros:

Probably one of the best hotels in the historic port area.

Nice rooms and pool

Cons:

N/A

2026-06-13 • via Nuitee
J
John • couple • us
10
2026-06-12 • via Nuitee
M
Maria Guadalupe • solo_traveller • mx
10
2026-06-11 • via Nuitee
J
Juan De Mata • solo_traveller • mx
8
2026-06-11 • via Nuitee
A
Alexander • solo_traveller • es
7
Pros:

The location and the breafkfast waa superb.

Cons:

I wanted to go to the top floor to see the view and they inform me that this area with bar is reserve only for the people in premium rooms, which i did not think that was fair.

2026-06-11 • via Nuitee
S
Salvador • extended_group • mx
8
Si regreso.
Pros:

La vista, aunque hay que pagar más por tenerla.

Cons:

Todo bien, excepto la regadera, siempre salió agua caliente y no fría,con una temperatura de 39 grados en la ciudad y es que a pesar de que fueron los de mantenimiento dos veces no quedo. Y en su restaurante el bufet queda a deber, en cuanto a variedad y sazón en los alimentos.

2026-06-10 • via Nuitee
J
Jose Alberto • solo_traveller • mx
7
Paisaje del puerto
Pros:

La ubicación, la vista en los pisos altos, las habitaciones cómodas y silenciosas

2026-06-10 • via Nuitee
K
Karla Garcia • solo_traveller • mx
9
Pros:

En general las instalaciones

Cons:

Todo muy bien

2026-06-09 • via Nuitee
P
Patrick • solo_traveller • us
10
Great property in a very central location. Pool facilities are amazing and the food on property was excellent. Do not he
Pros:

Great location. Awesome outdoor pool. Excellent food.

Cons:

some broken tiles in bathroom. Elevator was slow

2026-06-09 • via Nuitee
A
Alejandra • family_with_children • mx
7
Cons:

La descripcion de la habitacion decía que tenía una tina de baño, esa fue la razon principal por la que la reservé ya que a mi hija le gusta bañarse un rato en la tina pero no contaba con ella, lejos de eso.. la regadera es un espacio muy pequeño

2026-06-08 • via Nuitee
D
Dennis • couple • us
8
2026-06-08 • via Nuitee
C
Carlos Eduardo • solo_traveller • mx
10
2026-06-05 • via Nuitee
O
orlando • solo_traveller • us
8
2026-06-04 • via Nuitee
V
Veronica • family_with_children • us
10
Great vacation stay in Veracruz !!
Pros:

Everything, rooms were cleaned, pools were great kid size pool (toddlers) and 2 adult pools, jacuzzi for adults, outdoor bar by pools. Waiters take orders from the pools. The staff was very friendly. The restaurant had buffet for breakfast,lunch,dinner or à la carte. Right next to Malecón. Everything was beautiful and would definitely come again.

2026-06-02 • via Nuitee
K
Karina • solo_traveller • hn
10
Excelente hotel
Pros:

Muy cómodo, desayuno, ubicación.

2026-06-01 • via Nuitee
S
Sandra • solo_traveller • mx
8
Aunque no es malisimo, no regresaré.
Pros:

El buffete de desayuno aunque no es tan barato esta rico y variado, sobretodo el pan de dulce esta muy rico, la cama esta deliciosa.

Cons:

El cuarto era pequeño, sobretodo el baño, no hay espejo en el cuarto, y el del baño es pequeño y si tienes abierta la puerta ni siquiera lo puedes ver, no habia toallas para la alberca en dos ocasiones que se solicitó, y un comentario al salir de que como era de reserva en booking.com y la tarifa era preferencial tal vez no se podía facturar, la vista que tocó bastante feita, techo con maquinarias

2026-06-01 • via Nuitee
Y
Yeralding • family_with_children • us
10
I have a blast in emporio
Pros:

Everything was excellent

Cons:

I would like to be able to bring pets 😬

2026-06-01 • via Nuitee
G
Gildardo • solo_traveller • mx
9
Pros:

Instalaciones

Cons:

Restaurant bufet caro y malo

2026-05-31 • via Nuitee
Z
Zamora • couple • us
9
My fiancé and I worked on hospitality and Emporio Veracruz was an stunting experience, the staff was very friendly, the
Pros:

The view, the breakfast buffet and the pools were amazing.

Cons:

The window view had a little inconvenience, but they help us that night to fixed it.

2026-05-31 • via Nuitee