Best Western Beauséjour

Hotels
Best Western
8.5 (1813 reviews)
16, Avenue de la Gare , Lourdes , fr

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Clean rooms
Great location
Attentive staff
Cons:
Limited breakfast variety
Some service inconsistencies

Categories

Cleanliness
9.21
The rooms are very clean and cleaned to a very high standard, daily.
Service
8.68
Most staff were cordial and attentive; however, there were some inconsistencies in service.
Location
9.22
The hotel is conveniently located near the train station and downtown Lourdes.
Room Quality
8.17
Rooms are clean and beautifully decorated but may be small for some.
Amenities
8.2
The hotel offers basic amenities; however, availability of restaurant options was limited.
Value for Money
8.16
While the stay was generally pleasant, some guests felt that breakfast offerings were limited relative to cost.
Food and Beverage
7.71
The restaurant quality varies; some items were not available on the menu.
Overall Experience
8.68
Guests expressed a positive sentiment overall, despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 00:24

Property Description

Luxurious Rooms with Stunning Views
The Best Western Beausejour offers rooms with picturesque views of the Pyrénées, some even with a balcony for a touch of outdoor charm. Each room is equipped with satellite TV for entertainment and free Wi-Fi for your convenience.

Relaxation in a Serene Setting
Surrounded by a peaceful wooded park, guests can unwind by the heated swimming pool or enjoy the panoramic landscape from the terrace. The perfect spot to rejuvenate after a day of exploration.

Culinary Delights and Convenience
Indulge in creative cuisine at the hotel's restaurant or brasserie, with the choice of dining on the outdoor terrace or indoors. Additionally, the shuttle service just outside the hotel provides easy access to central Lourdes and the Sanctuary.

Experience comfort, beauty, and convenience at Best Western Beausejour - book your stay now!

Important information:

Pour des réservations de 3 chambres et plus des conditions spécifiques peuvent s'appliquer.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LDE

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 1813 reviews
Cleanliness: 9.21
Service: 8.68
Location: 9.22
Room Quality: 8.17
Amenities: 8.2
Value for Money: 8.16
Food and Beverage: 7.71
Overall Experience: 8.68
S
Sara solo_traveller gb
9
2026-07-04 via Nuitee
J
Judith solo_traveller gb
9
Comfortable, relaxed stay and would return
Pros:

Beautiful hotel. Swimming pool a bonus. Warm friendly welcome with a comfortable ambience. Restaurant very good, food beautifully presented.

Cons:

No fridge in room.

2026-07-02 via Nuitee
J
James family_with_children gb
1
Pros:

The

Cons:

The hotel itself was nice, the room was clean, and the food was good. Unfortunately, the way the staff handled a major issue completely ruined our stay.

We specifically booked this hotel because it advertised air conditioning, but when we arrived during a huge heatwave, the air conditioning in our room wasn't working. We were travelling with a senior citizen, so this wasn't a minor inconvenience, it was essential.

Instead of trying to help, the staff were extremely rude and told us we had just 30 minutes to decide whether we wanted to keep the room or leave. With no realistic alternative at such short notice, we felt we had no choice but to stay.

It's a real shame because the hotel itself has a lot going for it, but the complete lack of empathy and poor customer service overshadowed everything else. I would not stay here again or recommend it based on how we were treated.

2026-07-01 via Nuitee
J
Judith couple ch
9
Pros:

Tolle Anlage mit Garten, Pool, Parkplatz. Schönes Zimmer mit riesigem Bad. Sehr freundliches Personal. Gutes Frühstück schon ab 7.00.

Cons:

Abendessen à la carte war ok. Schade, dass drinnen gegessen werden musste.

2026-06-30 via Nuitee
S
Sharon solo_traveller ie
4
Pros:

The swimming pool

Cons:

Everything else

2026-06-29 via Nuitee
R
Rafael solo_traveller gi
10
Pros:

All good beautiful hotel ,the staff too.

Cons:

Room 114 has a weird smell, room bit small,management did not want to change room ,they said it was fully booked.

2026-06-28 via Nuitee
G
geoff couple au
7
Pros:

Location.

Cons:

Cost

2026-06-26 via Nuitee
D
De Bruijn solo_traveller nl
9
Pros:

Het eten was perfect schone kamer en vriendelijk personeel

Cons:

Niets

2026-06-26 via Nuitee
L
Lesley solo_traveller gb
10
Pros:

Brilliant location. Staff were very helpful. Will definitely come back 😎

Cons:

Nothing

2026-06-24 via Nuitee
M
Marcellin couple be
10
Prachtig hotel!
Pros:

Alles!

Cons:

Niks eigenlijk alles top!!!

2026-06-24 via Nuitee
C
clement solo_traveller fr
7
2026-06-24 via Nuitee
C
Chris solo_traveller ie
10
Pros:

Veey well located and for a 3 star hotel was very good. Appeared to be better than equivelant starred hotels. Local friends suggested and we are pleased they did.

Cons:

Perhaps no link to netflix working and few English speaking channels

2026-06-24 via Nuitee
P
PAUL family_with_children fr
9
Pros:

Trés bon service et restauration
Petit dej TOP

2026-06-23 via Nuitee
E
Eric couple fr
10
2026-06-22 via Nuitee
B
Bruno couple ch
10
2026-06-22 via Nuitee
V
Vinícius couple br
10
2026-06-20 via Nuitee
L
LJP couple es
4
So very very disappointing and expensive for what they give you!
Pros:

Main bedroom was good, hotel very expensively decorated.
Parking on site and free.

Cons:

Breakfast was expensive and awful.
The only hot food was soggy scrambled egg every day, but there was plenty of cake, oh, plenty of cake, everywhere!
There was a cheese platter that didn't change for three days,and some cereal. And a plate of pineapple that didn't look like it had seen a refrigerator at all.

For the money we paid for a Superior Queen Room, I did not expect to be watched in the bathroom by anyone either on the raised terrace or the other room balconies. This meant I could not have the window open at all. And no extractor fan meant a very steamy room after any hot water was run.

The bathroom only had a corner bath, (no shower - which was very disappointing) the safety in the room was non-existent. NO grip mat or hand grab. In a slippery deep fibreglass bath, i found getting in and out extremely dangerous. I could only wash down for the three days there. At that cost I expected much much more. And on the same note,
PAPER CUPS in the bathroom....really?!

Finally, we were charged €10 for a whisky drink plus €4.50 for a bottle of cola. Extortionate!

2026-06-19 via Nuitee
C
Christen couple ch
10
Pros:

Es war unser 2.Besuch im Beauséjour: Super Parking in Hotelanlage; herzlicher Empfang, komfortable total ruhige Junior-Suite 301, feines Frühstück und Nachtessen; schöne Gartenanlage mit Pool und Aussicht auf Berge und Kathedrale. Wegstrecke 25 Minuten zu Kathedrale/Grotte, mit OeV-Möglichkeit Bus vor Hotel.

Cons:

Nichts

2026-06-17 via Nuitee
J
Johannes couple nl
9
Mooie centrale lokatie
Pros:

Mooie lokatie en superschone en ruime kamer. Mooi terras aan de achterkant met zwembad.

2026-06-17 via Nuitee
P
perez llana couple ar
9
2026-06-16 via Nuitee