Prima Palace Hotel

Hotels
•
Prima Hotels Israel
8.6 (422 reviews)
2A Pines Street , Jerusalem , IL

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Terrace
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Cons:
Issues with cleanliness
Limited parking

Categories

Cleanliness
7.81
Some complaints regarding room cleanliness.
Service
9.28
Friendly and accommodating staff.
Location
9.32
Excellent location near transport and attractions.
Room Quality
8.27
Rooms are nice and comfortable, but a bit small.
Amenities
8.3
Limited on-site parking but decent overall.
Value for Money
8.86
Great value considering the location and service.
Food and Beverage
8.11
Breakfast was good, but some complaints about variety.
Overall Experience
8.88
Overall, a positive experience with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:14

Property Description

Centrally Located in Jerusalem's Historic Neighbourhoods
Experience the heart of Jerusalem at Prima Palace Hotel, ideally situated near Mahane Yehuda Market and top attractions like the Old City.

Comfortable and Spacious Accommodations
Relax in one of our 75 well-appointed guest rooms, designed in soothing neutral tones for a peaceful stay.

Diverse Amenities for All Guests
Enjoy the inclusive atmosphere with kosher dining, Mikvot facilities, and a synagogue, catering to the needs of both Jewish and non-Jewish travelers.

Book your stay at Prima Palace Hotel for an unforgettable Jerusalem experience.

Important information:

Based on local tax laws, guests with a tourist visa to Israel are exempted from paying VAT for their reservation. Israeli citizens and residents ("non tourists" as defined in the VAT law) must pay VAT. This tax is automatically calculated in the total cost of the reservation for domestic customers. For guests booking from outside of Israel, the tax is not included in the total price.

Please note on Saturdays and the final day of Jewish holidays, check-in is 2 hours after sunset. The property accepts guests aged 18 and above.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TLV

Location

Guest Reviews

8.6
Based on 422 reviews
Cleanliness: 7.81
Service: 9.28
Location: 9.32
Room Quality: 8.27
Amenities: 8.3
Value for Money: 8.86
Food and Beverage: 8.11
Overall Experience: 8.88
E
Elchanan • solo_traveller • gb
6
Pros:

Thae breakfast was plenty
The staff were excellent
The location was excellent

2026-10-27 • via Nuitee
N
noa • couple • il
10
2026-10-25 • via Nuitee
M
Miriam • couple • gb
10
Pros:

Friendly helpful staff, good breakfast wonderful location

Cons:

In the first room we stayed in there was a humming sound like a fan outside which persisted all night

2026-10-23 • via Nuitee
J
Julie • couple • il
3
DO NOT STAY IN THIS HOTEL IF YOU ARE NOT SHOMER SHABBAT.
Pros:

We were not aware that the hotel is for shomeri shabbat guests. This caused us to not be able to get an evening meal (we needed to have made that reservation on a Wednesday and we checked in on Friday) and we had to make special arrangements with the non-Jewish staff in order to have some kind of breakfast (that was included in the price) on Saturday morning. Had we known that this was the case, we would have stayed at a different hotel. We chose this Prima hotel based on a very good experience in Prima Raanana and were very disappointed to find that we had to sneak around and be furtive to get any breakfast at all. The other guests made do with water and cakes. Thank goodness that we spoke to the non-Jewish staff on Friday night and made an arrangement but they too were very paranoid less some "mashkiahch" would see them giving us food. We were the only diners in the dining room at 900 am on Shabbat morning and we had to hide behind a pillar and eat quickly and furtively to have any breakfast. The only reason we didn't complain is that the staff helped us reaizing our predictament.

Cons:

See above.

2026-10-11 • via Nuitee
Y
yosef • solo_traveller • il
8
2026-10-10 • via Nuitee
A
Adam • solo_traveller • us
10
Pros:

Location

2026-10-07 • via Nuitee
L
Liz • couple • il
8
2026-10-07 • via Nuitee
גלעד • solo_traveller • il
10
Pros:

כ 15 דקות נסיעה מהעיר העתיקה והמרכז.
10 דקות הליכה משער הניצחון.
מלון מפואר. נקי. בריכה פתוחה עד שעה 22 מומלץ מאוד

2026-09-07 • via Nuitee
עודד צמח • solo_traveller • il
9
2026-09-04 • via Nuitee
A
Alan • solo_traveller • za
10
Pros:

The hotel was very central.

2026-09-03 • via Nuitee
L
Leonard • solo_traveller • gb
10
2026-09-02 • via Nuitee
H
Hager • solo_traveller • us
6
2026-09-01 • via Nuitee
N
Nicholas • solo_traveller • gb
9
Pros:

I go there whenever I am in Jerusalem. I liked the private open air patio for a first floor room.

Cons:

Nothing to dislike. I was sad that guests took too much food from the delicious buffet and left food because they took too much. The food was excellent

2026-09-01 • via Nuitee
E
EvaHetenyi • solo_traveller • nl
10
Amazing experience
Pros:

Had the most amazing rest at night because the mattresses felt like sleeping on a cloud. The staff was so friendly and the breakfast was very tasty.

Cons:

Everything was great.

2026-09-01 • via Nuitee
ג'רפי • solo_traveller • il
2
מיקום מושלם, אבל....
Pros:

מלון במיקום מצוין במרכז העיר קרוב לכל מקום!!

Cons:

קיבלנו חדר מול המדרגות והמעלית. מצורפות תמונות.
מדובר על מעלית שבת שכל כמה דקות משמיעה קול צורם של סגירת הדלת.
לא יכולנו לישון כמעט בכלל.
כשפנינו לקבלה למחרת וגם במוצש הם הזכירו לנו שסגרנו דרך בוקינג במחיר יותר זול, אז למה אתם מצפים? פשוט היה לא אפשרי לישון שם חוץ מהרעש שהאורחים עושים כשיוצאים מהמעלית ועולים במדרגות.
חבל מאוד.

2026-09-01 • via Nuitee
אילן ( עבור זאב ). • solo_traveller • il
10
Pros:

מיקום מעולה ליד שוק מחנה יהודה וכיכר הדווידקה.
יחס אנשוי ושרות מעל המצופה..
ארוחת בוקר טובה ועשירה.

Cons:

בעיית חניה קשה באזור.
חבל שאין בריכה במלון.

2026-08-31 • via Nuitee
M
Miriam • solo_traveller • us
7
2026-08-28 • via Nuitee
עמי • solo_traveller • il
9
Pros:

מיקום מעולה
שירות אדיב

2026-08-28 • via Nuitee
T
Tikva • extended_group • il
10
חוויה מעולה
Pros:

הכל היה מעולה

Cons:

הכל היה פשוט מעולה

2026-08-28 • via Nuitee
עמי • solo_traveller • il
9
Pros:

שירות טוב מאוד
מיקום מעולה

2026-08-28 • via Nuitee