Quality Suites Pineville - Charlotte

Hotels
•
Quality Inn
7.8 (777 reviews)
9840 Pineville-Matthews Road , Charlotte , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Affordable rates
Clean rooms
Cons:
Cleanliness issues
Breakfast variety
Noisy environment
Maintenance problems

Categories

Cleanliness
6.19
Various reviews mentioned cleanliness issues, such as extra fees for cleaning and noise, impacting the stay.
Service
8.66
Most guests praised the staff for their kindness and helpfulness, indicating strong service quality.
Location
8.7
The location received positive mentions for its convenience to local attractions and food options.
Room Quality
7.15
While some rooms were described as clean and comfortable, issues like hard beds and maintenance complaints were noted.
Amenities
7.68
Amenities were often described in a positive light; however, the pool accessibility issues lowered overall feelings.
Value for Money
8.64
Guests generally felt that the price provided good value for the quality of service and overall offerings.
Food and Beverage
6.69
Breakfast options drew mixed feedback, with some guests dissatisfied with selections.
Overall Experience
8.66
Overall, guests enjoyed their stay, despite some setbacks and specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:31

Property Description

Luxurious All-Suite Accommodations
This North Carolina hotel offers spacious suites with modern amenities such as a flat-screen cable TV, sofa, and wet bar. Guests can relax in comfort and style during their stay, just 4 miles from Carowinds Theme Park.

Convenient Amenities for Every Guest
Each suite at Quality Suites at Carolina Place Mall is equipped with a microwave, refrigerator, and coffee maker, along with free WiFi and a work desk. The hotel also provides a breakfast buffet, a gym, and a business center for added convenience.

Prime Location with Easy Access to Attractions
Located near popular sites like President James K. Polk State Historic Site and Bank of America Stadium, Quality Suites Carolina Place Mall is the perfect choice for travelers. Book now to experience comfort and convenience in North Carolina.

Important information:

Guest must be 21 years of age or older to check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 777 reviews
Cleanliness: 6.19
Service: 8.66
Location: 8.7
Room Quality: 7.15
Amenities: 7.68
Value for Money: 8.64
Food and Beverage: 6.69
Overall Experience: 8.66
M
Michelle • family_with_children • us
6
2026-06-05 • via Nuitee
A
Adrianna • couple • us
8
2026-06-05 • via Nuitee
J
Jennie • family_with_children • us
9
2026-05-31 • via Nuitee
M
Mary • solo_traveller • us
9
2026-05-29 • via Nuitee
J
Judy • couple • us
10
Pros:

How clean it was and how friendly the staff was

2026-05-26 • via Nuitee
S
Stephanie • couple • us
4
2026-05-25 • via Nuitee
K
Kristina • family_with_children • us
3
Even though the staff was friendly we will not be back. We will continue to stay at the druru
Pros:

The breakfast was okay and the staff was friendly.

Cons:

First off they don't only charge you for your room and deposit they also put a one night hold on my card that still hasn't refunded after we check out yesterday. Luckily we didn't need that money to do what we needed to do or get home with but I'm pretty sure many families travel with only a certain amount of money and 130 of that behind held after you already paid for your stay and a 100 deposit on top of a hold for the night which defeats the purpose of a deposit. The toilet lid was not cleaned and when I asked for more towels and wash cloths the wash cloths had hair in them.

2026-05-25 • via Nuitee
S
Samaria • family_with_children • us
6
2026-05-25 • via Nuitee
A
Anderson • family_with_children • us
10
2026-05-25 • via Nuitee
Z
Zhenelle • couple • us
7
2026-05-24 • via Nuitee
J
justice • family_with_children • us
3
Terrifying
Pros:

The location was great lots of things around it

Cons:

The staff was rude and nonchalant. The hotel breakfast sucks an is very limited .they lobby bathrooms stay locked so u have to ask for it to be open an the room as bugs on the bed the pantry an the bathroom

2026-05-24 • via Nuitee
K
Katherine • family_with_children • us
1
Pesimo
Pros:

Alojamiento lleno de chinches

Cons:

Le comente al personal sobre los bedbugs y solo dijeron que mandaran a limpiar el cuarto

2026-05-20 • via Nuitee
G
Gale • family_with_children • us
7
2026-05-18 • via Nuitee
K
Kimandkayleigh • solo_traveller • us
2
Pros:

Bed

Cons:

Food, bugs

2026-05-18 • via Nuitee
T
Talford • solo_traveller • us
10
2026-05-17 • via Nuitee
A
Ashley • family_with_children • us
10
Great stay. Would definitely stay again if in the area.
Pros:

Sam checked my children and I in. He was very kind and welcoming. The pool was great. Breakfast was very good for the price! Came up for my sister’s graduation and I’m really glad I booked our rooms here. Beds were comfortable and the staff are amazing!

Cons:

Nothing

2026-05-15 • via Nuitee
K
Kevin • couple • us
10
Very clean and helpful nice staff
2026-05-14 • via Nuitee
C
Clinton • solo_traveller • us
6
2026-05-13 • via Nuitee
B
B • solo_traveller • us
7
Pros:

Staff

Cons:

Found roaches water pressure low

2026-05-12 • via Nuitee
A
André • solo_traveller • nl
6
Pros:

De kamer was royaal. Leuk dat er een zithoek was.

Cons:

Het ontbijt en de ruimte waar het ontbijt geserveerd werd viel ons tegen.
De kamer had een kapot gordijn.
De douche stang in de badkamer viel er bijna af.
De kraan in de badkamer drupte continu.

2026-05-09 • via Nuitee