Shibuya Excel Hotel Tokyu

Hotels
8.7 (4620 reviews)
Shibuya-ku, Dogenzaka 1-12-2 , Tokyo , JP
+81 3-5457-0109

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Variety of food options
Cons:
Cleanliness issues
Limited lobby space

Categories

Cleanliness
7.34
One review indicated that the room was dirty, affecting sentiment.
Service
9.31
Most reviews mentioned friendly and helpful staff, thus rating is higher.
Location
9.85
Repeatedly highlighted as a prime aspect of the hotel.
Room Quality
8.3
Generally received positive feedback about comfort.
Amenities
8.33
Some reviews indicated areas for improvement, but overall satisfactory.
Value for Money
8.79
Most reviewers felt it was worth the price paid, especially with upgrades.
Food and Beverage
8.34
Breakfast received mixed reviews, but options were noted.
Overall Experience
9.31
Most guests expressed satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:33

Property Description

Prime Location at Shibuya Train Station

Directly connected to Shibuya Train Station, Shibuya Excel Hotel Tokyu offers unparalleled convenience for travelers seeking easy transportation links. Overlooking the iconic Shibuya Scramble intersection, guests are just steps away from popular landmarks like the Shibuya 109 Building and a short walk to Harajuku and Yoyogi Park.

Comfortable and Stylish Accommodations

Relax in the calm and sophisticated rooms at Hotel Shibuya Excel, equipped with modern amenities like free Wi-Fi, satellite flat-screen TV, and a minibar. Enjoy city views while sipping tea in your cozy room, designed for a comfortable stay.

Fine Dining and Relaxation Options

Indulge in exquisite dining at Shunsai Japanese Restaurant or French Restaurant A Bientot, both offering breathtaking views of Tokyo from the 25th floor. For a more casual experience, Estacion Cafe serves delightful coffee and cake in a bright and spacious setting.

Ready to experience the best of Tokyo? Book your stay at Shibuya Excel Hotel Tokyu now!

Important information:

An accommodation tax per person, per night is not included in the price and must be paid at the property.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Location

Guest Reviews

8.7
Based on 4620 reviews
Cleanliness: 7.34
Service: 9.31
Location: 9.85
Room Quality: 8.3
Amenities: 8.33
Value for Money: 8.79
Food and Beverage: 8.34
Overall Experience: 9.31
M
Maria • family_with_children • cy
10
2026-09-12 • via Nuitee
E
Elin • family_with_children • be
8
2026-09-12 • via Nuitee
A
Andrea • couple • it
8
A due passi da Shibuya, camere abbastanza grandi per gli standard di Tokyo
Pros:

Posizione super

Cons:

Struttura un po’ datata

2026-09-12 • via Nuitee
J
Jack Fung • family_with_children • hk
10
2026-09-11 • via Nuitee
P
Peter • solo_traveller • gb
10
The views were amazing, it was conveniently located I’d recommend it to a first time Tokyo visitor, for repeat Tokyo vis
Pros:

Incredible views. Friendly staff. Clean big room. Location

Cons:

Trying to figure out the entrance was tricky but didn’t take long and afterward figuring it out easily found again

2026-09-11 • via Nuitee
R
Rell • couple • au
8
Had a great time in Tokyo, friendly happy place thank you
Pros:

Great location, friendly helpful staff, would return

Cons:

Tissues and toilet could be thicker and larger

2026-09-11 • via Nuitee
H
HATSUMI • solo_traveller • jp
4
2026-09-11 • via Nuitee
T
Tracy • extended_group • us
10
Loved the place and I would stay there again.
Pros:

I loved the location. It was fantastic being by the Shibuya crossing. The place was clean and the staff were excellent and very helpful.

Cons:

Nothing

2026-09-11 • via Nuitee
M
Mayhew • solo_traveller • ca
10
2026-09-11 • via Nuitee
N
Neide Lerner • solo_traveller • br
9
Pros:

Excelente localização, amabilidade dos funcionários.

2026-09-11 • via Nuitee
K
Kaur • couple • au
4
Ok
Pros:

Ok

Cons:

Ok

2026-09-10 • via Nuitee
A
Ambre • family_with_children • fr
10
Pros:

L'emplacement, le personnel, le petit déjeuner la chambre

Cons:

Ce n' est pas que je n'ai pas apprécié mais j'aurais voulu être au 23 ème étage comme la dernière fois

2026-09-10 • via Nuitee
M
Mærsk • solo_traveller • dk
10
2026-09-10 • via Nuitee
L
Lin • solo_traveller • sg
8
2026-09-10 • via Nuitee
O
Olcay • family_with_children • tr
10
Pros:

Konum mükemmel

2026-09-10 • via Nuitee
W
WILLIAM • solo_traveller • us
9
Pros:

Location, breakfast and comfort

2026-09-09 • via Nuitee
J
jessica • solo_traveller • za
10
2026-09-09 • via Nuitee
A
Alejandro V • couple • es
8
Pros:

ubicación, servicios y limpieza

Cons:

Staff poca ayuda para check in.

2026-09-09 • via Nuitee
D
Deborah • couple • au
9
2026-09-08 • via Nuitee
M
Marieta • solo_traveller • za
9
Location excellent, close to stations n
Pros:

Location next to Shibuya station and Shibuya crossing. Check in and out smooth. City view from room, comfortable room, super clean, good drip coffee.

Cons:

Nothing

2026-09-08 • via Nuitee