Shibuya Excel Hotel Tokyu

Hotels
8.7 (4433 reviews)
Shibuya-ku, Dogenzaka 1-12-2 , Tokyo , jp
+81 3-5457-0109

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Variety of food options
Cons:
Cleanliness issues
Limited lobby space

Categories

Cleanliness
7.34
One review indicated that the room was dirty, affecting sentiment.
Service
9.31
Most reviews mentioned friendly and helpful staff, thus rating is higher.
Location
9.85
Repeatedly highlighted as a prime aspect of the hotel.
Room Quality
8.3
Generally received positive feedback about comfort.
Amenities
8.33
Some reviews indicated areas for improvement, but overall satisfactory.
Value for Money
8.79
Most reviewers felt it was worth the price paid, especially with upgrades.
Food and Beverage
8.34
Breakfast received mixed reviews, but options were noted.
Overall Experience
9.31
Most guests expressed satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:33

Property Description

Prime Location at Shibuya Train Station

Directly connected to Shibuya Train Station, Shibuya Excel Hotel Tokyu offers unparalleled convenience for travelers seeking easy transportation links. Overlooking the iconic Shibuya Scramble intersection, guests are just steps away from popular landmarks like the Shibuya 109 Building and a short walk to Harajuku and Yoyogi Park.

Comfortable and Stylish Accommodations

Relax in the calm and sophisticated rooms at Hotel Shibuya Excel, equipped with modern amenities like free Wi-Fi, satellite flat-screen TV, and a minibar. Enjoy city views while sipping tea in your cozy room, designed for a comfortable stay.

Fine Dining and Relaxation Options

Indulge in exquisite dining at Shunsai Japanese Restaurant or French Restaurant A Bientot, both offering breathtaking views of Tokyo from the 25th floor. For a more casual experience, Estacion Cafe serves delightful coffee and cake in a bright and spacious setting.

Ready to experience the best of Tokyo? Book your stay at Shibuya Excel Hotel Tokyu now!

Important information:

An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs JPY 3000 per day.

Location

Guest Reviews

8.7
Based on 4433 reviews
Cleanliness: 7.34
Service: 9.31
Location: 9.85
Room Quality: 8.3
Amenities: 8.33
Value for Money: 8.79
Food and Beverage: 8.34
Overall Experience: 9.31
M
Mathieu • couple • fr
10
Parfait, à refaire !!
Pros:

Grande chambre et très calme
Literie très confortable (lit queen size)
Vue imprenable sur Shibuya Crossing
Emplacement idéal
Accès au train très facile (de l(autre coté de la rue)
Tout à proximité (magasins, resto, etc)

Cons:

Absolument rien !!!

2026-07-25 • via Nuitee
L
Laoise • couple • ie
10
Pros:

Wonderful hotel, location was perfect. Staff were kind, friendly and professional. Rooms are lovely.

Cons:

Wish we stayed longer!

2026-07-25 • via Nuitee
B
Betty • solo_traveller • us
10
Pros:

Central location with view of Shibuya crossing. Easy access to Metro and no long walks to get to hotel after a long day being out

2026-07-25 • via Nuitee
P
peter • family_with_children • se
8
2026-07-25 • via Nuitee
R
Ronen • solo_traveller • il
10
Cons:

מקלחת דרושה ליטוש נראית לא מודרנית לסוג החדר הגדול שהזמנתי.שעה המוקדמת שחדר האוכל נסגר הזמנה אחרונה ב9:30 והאוכל עד 10:00

2026-07-25 • via Nuitee
D
Daryl • solo_traveller • lb
9
2026-07-24 • via Nuitee
S
Steven • solo_traveller • sg
10
Pros:

Excellent hotel

Cons:

None, u r kidding me

2026-07-24 • via Nuitee
E
Engin • family_with_children • tr
9
2026-07-24 • via Nuitee
A
Alessandra • solo_traveller • it
10
Pros:

La posizione è eccellente

Cons:

Mi è piaciuto tutto

2026-07-24 • via Nuitee
T
Tikas • solo_traveller • ee
7
2026-07-23 • via Nuitee
A
Anne • family_with_children • gi
10
Fantastic location. Staff were very helpful and friendly. Rooms were perfect. Really great hotel
Pros:

Right in the center of Shibuya with lots to do and restaurants to visit

2026-07-23 • via Nuitee
D
David • family_with_children • us
8
Pros:

Amazing location, great views, large room

Cons:

Room was not properly cleaned when we checked in. Bathrooms are small and dated, breakfast buffet was pretty limited compared to the other hotels we stayed at

2026-07-22 • via Nuitee
I
Israel • solo_traveller • il
8
2026-07-22 • via Nuitee
M
max • family_with_children • us
1
2026-07-22 • via Nuitee
Y
YOSEF • solo_traveller • il
9
Pros:

מיקום

2026-07-22 • via Nuitee
L
Lee • couple • sg
8
Fist time stay. Like the location
Pros:

Location is perfect

Cons:

The room look older

2026-07-22 • via Nuitee
E
EILAT • couple • il
9
2026-07-22 • via Nuitee
C
Carole • family_with_children • fr
9
Pros:

L'emplacement
La taille des chambres
La vue de la chambre - vue sur Shibuya
Le personnel

2026-07-22 • via Nuitee
S
Slawomir • family_with_children • pl
10
2026-07-22 • via Nuitee
K
Kurihara • couple • us
8
2026-07-22 • via Nuitee