Shibuya Excel Hotel Tokyu

Hotels
8.7 (4154 reviews)
Shibuya-ku, Dogenzaka 1-12-2 , Tokyo , jp

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Variety of food options
Cons:
Cleanliness issues
Limited lobby space

Categories

Cleanliness
7.34
One review indicated that the room was dirty, affecting sentiment.
Service
9.31
Most reviews mentioned friendly and helpful staff, thus rating is higher.
Location
9.85
Repeatedly highlighted as a prime aspect of the hotel.
Room Quality
8.3
Generally received positive feedback about comfort.
Amenities
8.33
Some reviews indicated areas for improvement, but overall satisfactory.
Value for Money
8.79
Most reviewers felt it was worth the price paid, especially with upgrades.
Food and Beverage
8.34
Breakfast received mixed reviews, but options were noted.
Overall Experience
9.31
Most guests expressed satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:33

Property Description

Prime Location at Shibuya Train Station

Directly connected to Shibuya Train Station, Shibuya Excel Hotel Tokyu offers unparalleled convenience for travelers seeking easy transportation links. Overlooking the iconic Shibuya Scramble intersection, guests are just steps away from popular landmarks like the Shibuya 109 Building and a short walk to Harajuku and Yoyogi Park.

Comfortable and Stylish Accommodations

Relax in the calm and sophisticated rooms at Hotel Shibuya Excel, equipped with modern amenities like free Wi-Fi, satellite flat-screen TV, and a minibar. Enjoy city views while sipping tea in your cozy room, designed for a comfortable stay.

Fine Dining and Relaxation Options

Indulge in exquisite dining at Shunsai Japanese Restaurant or French Restaurant A Bientot, both offering breathtaking views of Tokyo from the 25th floor. For a more casual experience, Estacion Cafe serves delightful coffee and cake in a bright and spacious setting.

Ready to experience the best of Tokyo? Book your stay at Shibuya Excel Hotel Tokyu now!

Important information:

An accommodation tax per person, per night is not included in the price and must be paid at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs JPY 3000 per day.

Location

Guest Reviews

8.7
Based on 4154 reviews
Cleanliness: 7.34
Service: 9.31
Location: 9.85
Room Quality: 8.3
Amenities: 8.33
Value for Money: 8.79
Food and Beverage: 8.34
Overall Experience: 9.31
A
Alicia • solo_traveller • au
8
Pros:

Most comfortable bed of our 6 hotel stay in japan

Cons:

bathroom was a little dated

2026-05-30 • via Nuitee
S
Shaniqua • extended_group • us
9
Perfect if you want to be able to see everything in walking distance
Pros:

The location, the location, the location!!

Cons:

It’s a little pricey, but.. I do believe it’s worth it

2026-05-30 • via Nuitee
光宏 • couple • tw
9
2026-05-30 • via Nuitee
A
Audrey • couple • us
8
Shibuya Excel Hotel Tokyu is clean, well managed & convenienyly located at Shibuya Scramble. No
Pros:

Excellent location. Quality & fresh food market & specialty foods & restaurants conveniently located just down stairs. Air conditioning in room worked well. Hotel staff well trained. Excellent customer service.

Cons:

1. Poor TV wifi connection. YouTube programming kept cutting off, & required repeat re-logging on. Very annoying.

2026-05-30 • via Nuitee
L
Lindaseah • solo_traveller • sg
9
Great stay in Shibuya
Pros:

The location, the staff, the bed, the room, the view, the amenities provided.

Cons:

Nothing.

2026-05-30 • via Nuitee
N
Nicole • couple • au
8
2026-05-29 • via Nuitee
C
Chener • family_with_children • sg
10
Will definitely stay again or recommend to friends!
Pros:

It’s very centralised located and walking distance to all the core subway and JR lines

Cons:

It’s very clean

2026-05-29 • via Nuitee
M
Moira • family_with_children • us
10
2026-05-29 • via Nuitee
S
Steven • family_with_children • au
9
2026-05-28 • via Nuitee
A
andre • couple • de
9
Pros:

petit déjeuner au dernier étage

2026-05-28 • via Nuitee
R
Rico • extended_group • us
8
It was fun and very enjoyable
Pros:

Staff was very helpful

2026-05-28 • via Nuitee
M
Michelle • extended_group • au
8
Good location in the heart of Shibuya close to the station.
Pros:

Good location and decent sized rooms for Tokyo

2026-05-28 • via Nuitee
D
David • couple • us
8
2026-05-27 • via Nuitee
I
Inna • couple • il
9
2026-05-27 • via Nuitee
J
JIMMY • couple • pf
10
2026-05-27 • via Nuitee
Y
Yuen Yee • family_with_children • hk
9
Good location, convenience for everything. But not easy to go with taxi.
Pros:

The location was closed to the underground, very convenient for everything.

Cons:

If take taxi, it was not easy to find a drive way direct to the main lobby ( lack of indication)

2026-05-27 • via Nuitee
Z
zion • solo_traveller • il
9
Pros:

מיקום והצוות טובים

Cons:

מחיר

2026-05-27 • via Nuitee
T
Ting Hin Edwin • family_with_children • hk
9
Excellent suggestion from booking.com
Pros:

View and Location

Cons:

The price during my stay was a bit higher then normal.

2026-05-27 • via Nuitee
G
Gary • couple • ca
8
2026-05-27 • via Nuitee
L
Limor And Shimon • solo_traveller • il
8
Pros:

מיקום מושלם ארוחת בוקר טובה טוב ומומלץ למי שרוצה להיות במרכז העניינים וקרוב להכל

Cons:

הפסילטי בחדר מאוד בסיסי חדר ואמבטיה קצת מיושנים

2026-05-26 • via Nuitee