Hawthorn Suites by Wyndham Napa Valley

Hotels
•
Hawthorn Suites
8.1 (1578 reviews)
314 Soscol Avenue , Napa , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and comfortable rooms
Cons:
Issues with cleanliness
Breakfast quality issues
Some amenities need upgrades

Categories

Cleanliness
7.49
Some concerns about cleanliness in the swimming pool and ants found.
Service
8.46
Staff were described as friendly and helpful, with notable praise for Gillian's customer service.
Location
9
Multiple mentions of great location close to shops and family.
Room Quality
7.95
Rooms provided comfort and necessities, with some noted issues like softness of mattresses.
Amenities
7.98
Amenities like breakfast and free parking were appreciated, but some facilities need improvement.
Value for Money
7.94
Good value for the price, with a good deal for the room.
Food and Beverage
7.49
Breakfast had variety, but some options were not well-received, specifically the eggs.
Overall Experience
8.46
Generally positive experiences noted with comfort and convenience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:31

Property Description

Luxurious Accommodation
Indulge in comfort at The Hawthorn Inn & Suites Napa Valley, offering free WiFi in all rooms and suites. Unwind in well-equipped guest rooms featuring a microwave, coffee machine, and work desk for your convenience.

Relaxation and Recreation
Enjoy a 24-hour front desk catering to your needs, a refreshing pool and hot tub to rejuvenate, and a modern fitness centre to stay active during your stay.

Convenient Location
Perfect for leisure travelers, golf enthusiasts can tee off at the nearby Chardonnay Golf Club, while wine lovers can explore the Napa Valley Wine Country and Wineries just a short drive away. For thrill-seekers, the Infineon Raceway is also within reach.

Book your stay now and experience a perfect blend of comfort and convenience at The Hawthorn Inn & Suites Napa Valley.

Important information:

***Please note: Cancelations cannot be made via email. If you would like to make a cancelation, you must contact the hotel by phone using the number provided on the booking confirmation.***

Please note that the name on the credit card at check-in must match bookers' guest photo ID.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.1
Based on 1578 reviews
Cleanliness: 7.49
Service: 8.46
Location: 9
Room Quality: 7.95
Amenities: 7.98
Value for Money: 7.94
Food and Beverage: 7.49
Overall Experience: 8.46
L
Lauren • couple • us
8
2026-05-29 • via Nuitee
J
John • solo_traveller • us
9
2026-05-28 • via Nuitee
D
Damian • couple • us
8
2026-05-28 • via Nuitee
L
Luigi • couple • fr
8
2026-05-28 • via Nuitee
H
Holger • couple • de
7
2026-05-27 • via Nuitee
R
rui • couple • us
1
terrible
Pros:

nothing

Cons:

The receptionist when i arrived was terrible, lack of education to be in the front desk. Tried to have me pay for an extra night when it was clearly saying in the paper she provided me that was paid.
Room not well maintained and dirty, breakfast very poor.

2026-05-27 • via Nuitee
S
Serena • couple • us
10
nice, quiet and safe
Pros:

Breakfast was delicious, rooms were always clean. customer service super firendly

Cons:

na

2026-05-26 • via Nuitee
J
Jane • family_with_children • us
4
It worked but coukd have worked better and hate that the price changes daily
Pros:

1st day out of coffee and other things and had to ask and then wait for the refilling . 2 nd morning better

Cons:

Used the pool and hot tub and I believe the chemicals need to be checked daily . I usedcc CD to care for a pool and I felt both me and my daughter got slight chemical burn . Like other places I have stayed . The room had no shampoo or conditioner and the trash cans had no liners . Reported and fixed. But shoukd be checked daily. The room next door had a door that needed wd40 reported easy fix not fixed . No doge allowed fine but saw dogs . We had a dog but a friend in town kept it . The dog was never in room and once in parking lot as we switched cars . Then we were called and accused of breaking the 250.00 rule 🤬

2026-05-25 • via Nuitee
Y
Yolanda • extended_group • ca
7
Pros:

I like that our room was in a very quiet part of the building. However, there was an inconvenience during the night when bathroom lights and sink lights kept flickering on and off.
Room is clean.
Location is central to shopping and restaurants.

Cons:

Breakfast was missing some toppings for the oatmeal like granola, slivered almonds or walnuts, dried cranberries, etc. It was also missing some fruits like oranges and bananas.
Gym was almost non-functional, with the cable machine Out of Order. Very limited set of light dumbbells.

2026-05-24 • via Nuitee
J
Jocelyn • solo_traveller • us
4
Pros:

I enjoyed the pool in the hot tub, but it is indoor.

Cons:

I was called by staff saying that there was a dog in my hotel room when I never had a dog.

2026-05-24 • via Nuitee
A
Ali • couple • tr
10
2026-05-23 • via Nuitee
R
Riza • solo_traveller • us
8
2026-05-21 • via Nuitee
K
Kristin • couple • us
7
It was OK could’ve been nicer since it was our 33rd
Pros:

Location was great staff was awesome

Cons:

Out dated and smelled like stale smoke
Carpets were gross. My feet were black from walking on them.

2026-05-17 • via Nuitee
D
Dejunia • solo_traveller • us
8
Pros:

N/A

Cons:

N/A

2026-05-15 • via Nuitee
K
Kathy • couple • us
5
If they get their sewer problem fixed, it would be a nice place to stay
Pros:

The water pressure and shower head were very nice. Breakfast was good, and they made sure food was kept full and warm. Staff polite and professional.

Cons:

Bathroom area had very bad sewage gas smell. Even after running a lot of water and flushing toilet, the smell continued. The king size bed was very uncomfortable. We woke up in pain.

2026-05-10 • via Nuitee
G
Geraldo • extended_group • br
9
2026-05-09 • via Nuitee
S
Shopsirry • Friends getaway • Florida
6
Mixed Experiences
Pros:

We recently stayed at Hawthorn Suites by Wyndham Napa Valley and had very mixed experiences during our visit.

The rooms were excellent — very clean, comfortable, and well maintained. We were genuinely happy with the condition of the room and the housekeeping standards.

Breakfast was also very good, with a nice variety of food options. A special recognition goes to Maria, who was working in the breakfast area. She mentioned that she is normally part of the housekeeping team and was covering in the restaurant area, and she was absolutely amazing. Maria was friendly, welcoming, positive, energetic, and extremely helpful. She truly made us feel cared for and created the kind of hospitality experience guests hope to receive.

Unfortunately, the check-in experience was the complete opposite. The front desk associate who checked us in — an Afro-American lady whose name we unfortunately did not get — gave us one of the worst hotel check-in experiences we have ever had. We travel frequently and stay in hotels often, and as someone who works in hotel hospitality management myself, I understand very clearly what true hospitality and guest service should feel like.

Our perception during the interaction was that the employee seemed unhappy, disconnected, and as if she truly did not enjoy either her job or interacting with guests. The experience felt cold and uncomfortable, almost as though our presence was bothering her. There was no warmth, friendliness, or welcoming attitude during the arrival process, which is disappointing because first impressions are extremely important in hospitality.

Thankfully, employees like Maria completely changed the feeling of our stay and reminded us what genuine customer service should look like.

2026-05-08 • via Tripadvisor
T
Tracie • solo_traveller • us
10
Good stay!
Pros:

Close to most things we were doing.

Cons:

I can’t think of anything except maybe the eggs were a bit rubbery at breakfast.

2026-05-07 • via Nuitee
R
Robin • solo_traveller • gb
8
2026-05-07 • via Nuitee
L
Lakeisha • couple • bs
5
Averaged
Pros:

Proximity

Cons:

Smelt moldy upon entering room
Shower was not clean had hair strands
Toilet barley flushed

2026-05-07 • via Nuitee