Mercure North Melbourne

Hotels
•
Mercure
6.7 (1553 reviews)
Corner Flemington Road & Harker Street , Melbourne , au

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Dirty premises
Poor accessibility

Categories

Cleanliness
4.2
The hotel is described as dirty and grubby with unkempt hallways.
Service
8.2
Staff were accommodating and friendly, providing good service.
Location
9.2
Great location, close to hospitals and transportation.
Room Quality
5.2
Rooms show age and comfort issues, with concerns about TV and heating.
Amenities
6.2
Missing amenities such as additional toiletries and outdated TV options.
Value for Money
6.7
Viewed as reasonable, but high parking costs and some issues reduce value.
Food and Beverage
7.2
Meals described as good, though room service was lacking.
Overall Experience
6.7
Mixed reviews with significant issues affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:32

Property Description

Modern Rooms and Convenient Location

Mercure North Melbourne offers 70 modern guest rooms and is conveniently situated opposite the Royal Children’s Hospital. The minimalist design and earthy tones create a welcoming atmosphere for guests. WiFi is available in all rooms for added convenience.

Dining and Entertainment

Indulge in quality cuisine at the stylish Polo Café & Bar, offering a variety of snacks and children's meals. The bar boasts an extensive selection of beers, wines, and spirits for a delightful dining experience.

Facilities and Accessibility

Enjoy the sauna, covered parking for a fee, and 3 conference rooms flooded with natural light. With its proximity to Tullamarine Airport and central Melbourne, Mercure North Melbourne provides the perfect base for travelers. Don't miss the nearby attractions like Royal Melbourne Hospital, Queen Victoria Market, and Crown Casino.

Book your stay at Mercure North Melbourne for a memorable experience!

Important information:

Please note, there is a 1.5% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 0 per person per night when using an available cot.
    Children up to and including 11 years old stay for AUD 0 per person per night when using an existing bed.
    Children up to and including 12 years old stay for AUD 0 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs AUD 27 per day.

Location

Guest Reviews

6.7
Based on 1553 reviews
Cleanliness: 4.2
Service: 8.2
Location: 9.2
Room Quality: 5.2
Amenities: 6.2
Value for Money: 6.7
Food and Beverage: 7.2
Overall Experience: 6.7
D
Darrell • solo_traveller • au
10
Pros:

Spacious room and amenities

2026-05-23 • via Nuitee
D
David • solo_traveller • au
8
2026-05-22 • via Nuitee
K
Kylie • couple • au
8
2026-05-21 • via Nuitee
W
Webber • solo_traveller • au
1
Pros:

“The property introduced a mandatory card requirement after payment which was not clearly disclosed before booking. I was unable to check in. I require Booking.com to handle this dispute directly rather than redirecting me to the property.”
Also include:

Cons:

No communication from hotel or booking

2026-05-20 • via Nuitee
C
Claire • couple • au
5
Pros:

Good location

Cons:

Maintenance issues, light flickering in room. Hard bed, bed set up different to what I requested

2026-05-18 • via Nuitee
K
Karen • solo_traveller • au
5
2026-05-18 • via Nuitee
S
Steven • couple • au
5
Cons:

Tv didn’t work!!

2026-05-17 • via Nuitee
J
Jon • solo_traveller • au
9
Happy with the care!
Pros:

Wonderful care of the my elderly, mobility challenged parents

Cons:

It's not the newest of hotels but you get what you pay for and location was great

2026-05-16 • via Nuitee
L
Lawlor • solo_traveller • au
3
Close to hospital and restaurants
Pros:

It’s nice and close to the hospital

Cons:

It’s very run down. There was a drugged out lady at the front door with police everywhere. The breakfast was way overpriced and terrible options. I wouldn’t use the elevator as it was dodgy as heck

2026-05-15 • via Nuitee
A
Alyson • couple • au
4
Convenient for the hospital
Pros:

The bedlinen

Cons:

Very tired, worn …a bit like what you would expect at a backpackers. I guess you get what you pay for but don’t expect a 4 star experience

2026-05-11 • via Nuitee
C
Cassy • family_with_children • au
9
2026-05-11 • via Nuitee
R
Rea • solo_traveller • au
5
Pros:

Location

Cons:

Looking tired feeling tired

Doona should have been replaced years ago. All the stuffing was in lumps. Chose to remove it and use the supplied blanket which was quite dirty.

Reception area and other areas had severely worn carpets.

2026-05-09 • via Nuitee
S
Spence • solo_traveller • au
7
Pros:

Location and cleanliness

Cons:

The way I was treated upon arrival and exit

2026-05-09 • via Nuitee
J
Jayke • solo_traveller • au
10
2026-05-07 • via Nuitee
K
Kiwi Pete • solo_traveller • nz
3
Not good value for money.
Pros:

About three kilometres walk from very central Melbourne; about 100 metres from tram stop to downtown; about 100 metres from Melbourne Hospital

Cons:

The room was very old. The whole hotel needs a clean. The windows in the room and also in the dining area are filthy and have not been cleaning for a very long time. A light bulb was smashed in the room. The lighting in the room was hopeless. They advertise a swimming pool but it was "in maintenance" and it looked like no maintenance was happening. Heavy duvets on the bed that were too hot and only suitable for winter. The window in the room did not fit properly.

2026-05-06 • via Nuitee
C
cooke • family_with_children • au
6
Good generally except for your staff
Cons:

The female on the front counter was the rudest most unhelpful person , with no people skills at all , I have ever encountered on my stays in any motel in Australia in my 70 years of being on this planet , travelling for business for the last 45 years

2026-05-06 • via Nuitee
D
Daljit kaur • extended_group • au
10
2026-05-02 • via Nuitee
S
Sarah • family_with_children • au
4
I would never stay there again. The say you can park there but that’s at an extra charge daily
Pros:

Close to what we were doing

Cons:

We had hair in our bathroom from previous guests and the photos verse the actual room where bit the same.

2026-05-02 • via Nuitee
L
Lauren • solo_traveller • au
3
Pros:

The food was nice.

Cons:

It wasnt clean, the room had a lot of things that didnt work.

2026-05-01 • via Nuitee
C
Christopher • family_with_children • au
6
This hotel generally met our expectations, when considering the price we paid.
Pros:

Location was very convenient and public transport was outside the front door. Vic Market and the city are easily accessible by tram.

Cons:

Our room was noisy at night and early morning. Lots of banging outside the door. Both hair dryers in the room were faulty.

2026-04-30 • via Nuitee