Mercure North Melbourne

Hotels
•
Mercure
6.7 (1623 reviews)
Corner Flemington Road & Harker Street , Melbourne , au
+61 3 9329 1788

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Dirty premises
Poor accessibility

Categories

Cleanliness
4.2
The hotel is described as dirty and grubby with unkempt hallways.
Service
8.2
Staff were accommodating and friendly, providing good service.
Location
9.2
Great location, close to hospitals and transportation.
Room Quality
5.2
Rooms show age and comfort issues, with concerns about TV and heating.
Amenities
6.2
Missing amenities such as additional toiletries and outdated TV options.
Value for Money
6.7
Viewed as reasonable, but high parking costs and some issues reduce value.
Food and Beverage
7.2
Meals described as good, though room service was lacking.
Overall Experience
6.7
Mixed reviews with significant issues affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:32

Property Description

Modern Rooms and Convenient Location

Mercure North Melbourne offers 70 modern guest rooms and is conveniently situated opposite the Royal Children’s Hospital. The minimalist design and earthy tones create a welcoming atmosphere for guests. WiFi is available in all rooms for added convenience.

Dining and Entertainment

Indulge in quality cuisine at the stylish Polo Café & Bar, offering a variety of snacks and children's meals. The bar boasts an extensive selection of beers, wines, and spirits for a delightful dining experience.

Facilities and Accessibility

Enjoy the sauna, covered parking for a fee, and 3 conference rooms flooded with natural light. With its proximity to Tullamarine Airport and central Melbourne, Mercure North Melbourne provides the perfect base for travelers. Don't miss the nearby attractions like Royal Melbourne Hospital, Queen Victoria Market, and Crown Casino.

Book your stay at Mercure North Melbourne for a memorable experience!

Important information:

Please note, there is a 1.5% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 0 per person per night when using an available cot.
    Children up to and including 11 years old stay for AUD 0 per person per night when using an existing bed.
    Children up to and including 12 years old stay for AUD 0 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs AUD 27 per day.

Location

Guest Reviews

6.7
Based on 1623 reviews
Cleanliness: 4.2
Service: 8.2
Location: 9.2
Room Quality: 5.2
Amenities: 6.2
Value for Money: 6.7
Food and Beverage: 7.2
Overall Experience: 6.7
L
Linda • solo_traveller • au
3
substandard for Mercure
Pros:

Nothing - I would not recommend it

Cons:

shower over the bath was dangerous - nowhere to hold onto when steeping back onto the floor. not railing. now where to hang a towel. Noisy - room on front near rod. no sound proofing. the curtains did not block out the light from the road. they didn't cover the whole window. the elevator was dangerous - regardless of the warning to watch your step.

2026-07-26 • via Nuitee
R
Rebecca • solo_traveller • au
8
2026-07-23 • via Nuitee
J
julie • solo_traveller • au
6
Okay value for money
Pros:

Location and transport near by

Cons:

Very dated could do with some upgrades

2026-07-22 • via Nuitee
M
Margaret • solo_traveller • au
6
Pros:

Long beds for tall people, clean sheets and linen. Parking avalable until midday.

Cons:

TV programmes were non existent. Noisy people in neighbouring.

2026-07-22 • via Nuitee
C
Chao • solo_traveller • au
10
2026-07-22 • via Nuitee
M
Margaret • solo_traveller • au
8
2026-07-21 • via Nuitee
M
Mahrukh • family_with_children • au
1
Bad experience, feels like staying on dirty campsite
Pros:

Nothing

Cons:

Whole entire place is pathetic, there was cockroach roaming around on the dirty carpets of the lobby, very noisy place you feel like sleeping on the street, didn’t use the lift as it feels like it will fall off anytime or we get stuck inside.
Room bulbs were fused and sinks were clogged,
No exhaust in toilets
Overall experience is bad

2026-07-20 • via Nuitee
C
Cassy • family_with_children • au
8
2026-07-19 • via Nuitee
M
Michael • solo_traveller • au
8
2026-07-19 • via Nuitee
J
Jeanette • solo_traveller • au
4
2026-07-18 • via Nuitee
J
Jodie • family_with_children • au
5
Convenient to our location to not rush in the morning to leave early
Pros:

Close to where we needed to be

Cons:

Bit old and dated needs new bathroom

2026-07-16 • via Nuitee
J
Janus • couple • au
8
Very comfortable and convenient for close proximate to Melbourne Private Hospital
Pros:

Location as close to hospital

Cons:

Nothing

2026-07-14 • via Nuitee
D
Debbie • family_with_children • au
3
I would not recommend this hotel to anybody other than being a good location to the RMH and RCH
Pros:

Close proximity to the Royal Melbourne hospital.
Our son was having an operation in the RMH and it was a place that we could stay to be close by at the time of the operation.

Cons:

Reception staff were not very friendly and made mistakes.
The hotel was old and needed a lot of maintenance and repairs. The room keys failed on several occasions and my daughter in law was locked outside at 4am because of her key card not working.
We had enough on our mind worrying about our son’s operation without having all of these other things go wrong.

2026-07-11 • via Nuitee
J
Jan • solo_traveller • au
7
Pros:

Great location for Peter Mac. Nice to have a restaurant. Great dinner. Having parking is great.

Cons:

Lift needs and update. Lift noisy at night. Kettle had bugs and metal from the element. Cold in restaurant. Parking expensive.

2026-07-11 • via Nuitee
J
Jasmine • family_with_children • au
10
2026-07-10 • via Nuitee
S
Sam • family_with_children • au
5
2026-07-09 • via Nuitee
H
Harris • solo_traveller • au
9
Pros:

Very clean and comfortable

Cons:

Put the sign up for a clean and no one came

2026-07-09 • via Nuitee
R
Russell • solo_traveller • au
9
Great
Pros:

Great location

Cons:

There was a lack of options for purchase there was basics but even a snack vending machine would be good and the cafe not open for Sunday dinner that is just absurd

2026-07-08 • via Nuitee
C
Chez • solo_traveller • au
10
Pros:

Great staff and parking

Cons:

Bed was to hard could do with a mattess topper

2026-07-05 • via Nuitee
J
Jane • extended_group • au
8
Great location and accomodation in North Melbourne.
Pros:

Very close to Royal Children’s Hospital. 24 hour manned desk, great for late check in. Staff were very helpful. Joined Accor during check in to enable access to free late check out. Comfortable bed and flexible arrangements to suit our needs.

Cons:

Some parts looked in need of an upgrade.

2026-07-04 • via Nuitee