Holiday Inn Hotel & Suites Overland Park-Convention Center by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.6 (176 reviews)
10920 Nall Avenue , Leawood , US
+1 913-312-0900

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, personable staff (breakfast attendants singled out)
Clean rooms and well-maintained facilities
Convenient, well-located hotel
Free on-site parking
Good/generous breakfast
Clean pool
Easy in/out access
Cons:
Toilet and shower plumbing issues (weak flush, multiple flushes required, low shower flow)
Breakfast service lapses (empty buffet/coffee urns, slow replenishment)
Maintenance problems (elevator button failure, exposed wires, power blinds not working)
Occasional cleanliness lapses (sticky carpet, dirty ice bucket)
Value/charging issues (overcharged or charged incorrectly for an extra night)

Categories

Cleanliness
8.4
Generally reported as clean and well maintained across multiple reviews, though isolated issues appeared (sticky carpet, dirty ice bucket) lowering the score slightly.
Service
9.7
Staff repeatedly described as friendly and personable (breakfast attendants named), with courteous front-desk service; some service lapses (charged incorrectly, breakfast staffing/management issues) are occasional but overall strong.
Location
10
Consistently praised as convenient and well-located (close to travel routes, easy in/out access); several guests highlighted the great location and accessibility.
Room Quality
6.8
Multiple reports of plumbing problems (toilet required multiple flushes, weak flush, shower divert/low flow), plus isolated maintenance concerns (very soft mattresses for one guest, sticky carpet, exposed wiring) which significantly lowered this category.
Amenities
8
On-site amenities noted positively (clean pool, free on-site parking), but issues with elevator buttons, power blinds and some maintenance items reduced the score moderately.
Value for Money
7.6
Mixed sentiment: several guests felt good value, but complaints about being overcharged/charged incorrectly for an extra night and perceptions of being overpriced decreased the score.
Food and Beverage
8.3
Breakfast and evening meals were often described as good and generous, with specific praise for breakfast attendants; however, repeated reports of empty buffet/coffee urns and slow breakfast service lowered this slightly.
Overall Experience
10
Majority of guests reported being very satisfied and willing to recommend; despite some maintenance/service issues, overall stays were positive and enjoyable for most reviewers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Convenient Location and Amenities
Located in Kansas, Holiday Inn Hotel & Suites Overland Park-Convention Center offers free shuttles to the nearby convention center and boasts a fitness center. Guests can enjoy flat-screen cable TVs in every room.

Dining Options
Start your day with breakfast at The Café and unwind in the evening with dinner at the Lobby Bar. The hotel also offers a complimentary daily cocktail hour and a Suite Shop for your convenience.

Modern Rooms with Essential Features
Each contemporary room at Overland Park Holiday Inn includes a microwave, fridge, and coffee maker. Stay connected with free Wi-Fi, and work comfortably at the desk or relax in the armchair.

Experience comfort and convenience at Holiday Inn Hotel & Suites Overland Park-Convention Center. Book your stay now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

For any room including breakfast: the rate includes a coupon redeemable for breakfast in the hotel restaurant. Limit: USD 20 per room per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MCI

Location

Guest Reviews

8.6
Based on 176 reviews
Cleanliness: 8.4
Service: 9.7
Location: 10
Room Quality: 6.8
Amenities: 8
Value for Money: 7.6
Food and Beverage: 8.3
Overall Experience: 10
W
William • couple • us
8
Clean with courteous staff. The evening meal we had was very good.
Cons:

The A/C was noisy.

2026-10-12 • via Nuitee
N
Nancy • couple • us
8
Pros:

Close to our travel route.

2026-09-02 • via Nuitee
L
Lois • couple • us
9
The pleasant staff and clean room made our stay very enjoyable!
Pros:

Personable staff, great customer service…..especially the lady working the breakfast buffet on Saturday morning 7-10am, on August 29, 2026.

Cons:

Our room toilet would not flush on first attempt every time. Sometimes we had to flush it 3 times…it was terrible actually.

2026-08-30 • via Nuitee
K
Krista • family_with_children • us
9
Pros:

Location

2026-07-17 • via Nuitee
R
Rachel • family_with_children • us
7
Cons:

the parking

2026-07-17 • via Nuitee
P
Patrick • family_with_children • us
7
If the plumbing issues were taken care of, it would be a five star review.
Pros:

This was in a great location with easy in/out access. The parking was great as it was on-site and free. The room was clean and comfortable.

Cons:

The toilet had very little flush in it. Not sure if the upper tank was adjusted wrong, but not much water came out of it. It would usually take five or six flushes to properly get everything down; no matter if it was a #1 or #2.

The shower wouldn't properly work either. When pulling up the lever to turn on the shower, it wouldn't go all the way up to shut off the flow to the faucet to divert to shower. Shower would have low flow at that point.

2026-07-15 • via Nuitee
M
Mariano Rodrigo • couple • ar
9
Muy bueno
Pros:

Muy bueno

Cons:

Nada

2026-07-12 • via Nuitee
M
Mariano Rodrigo • solo_traveller • ar
9
Muy bien
Pros:

Muy bien

Cons:

Nada

2026-07-12 • via Nuitee
J
JOYS • extended_group • co
9
Holiday siempre excelente.....
Pros:

Muy bien ubicado, en una zona tranquila; se encuentran en muy buen estado sus instalaciones y la limpieza es 10 de 10.
el desayuno que venia incluido en el precio que pagamos era muy rico y generoso. Las señoras que atendian el desayuno muy atentas y amables.

Cons:

Los colchones de nuestro cuarto eran un poco blandos para mi gusto.

2026-07-07 • via Nuitee
L
Logan • couple • us
6
2026-07-05 • via Nuitee
W
Wehbe • couple • us
8
I give it an 8 but could have easily been a 10
Pros:

Everything was great. Big clean rooms. Well
Maintained facilities considering is a bit dated. Great job.
Just need to make sure your coffee is full and not empty for 2 days and your breakfast staff needs to keep up. We waited 20 mins for food and Buffett was empty. We ended up leaving for ihop down the street. And mind you, you charged us for breakfast for both days and we didn’t get to eat there.

Cons:

A bit of service issue.
Easily fixed. You got the hard part done right but to have empty coffee urns for 2 consecutive days is inexcusable. Your breakfast needs a good manager.

2026-07-05 • via Nuitee
J
Jordan • family_with_children • us
9
Overall, we were very satisfied with our experience and would definitely recommend this hotel to others. We would gladly
Pros:

The hotel was very clean and well maintained. The staff was friendly, the breakfast was good with plenty of options, and the pool was clean and enjoyable for our family. The location was convenient, and the overall experience great.

Cons:

There was nothing major to dislike.

2026-06-30 • via Nuitee
J
Jingmei • family_with_children • us
8
2026-06-29 • via Nuitee
V
Victoria • extended_group • us
1
Overpriced and not worth it
Pros:

Location

Cons:

Booked for Friday-Saturday but charged me for a Saturday bc I showed up at the time I told them both in the online booking and over the phone I when would be there. I said 3am-11am (in one night) and was charged for a weekend entire night bc they “change their computers at 2” even with an online and verbal confirmation of my arrival time.

2026-06-28 • via Nuitee
L
Lisa • couple • us
10
Loved the breakfast and location!
Pros:

Loved it location parking clean , staff.

Cons:

Everything was great 😊

2026-06-23 • via Nuitee
J
JG • solo_traveller • us
10
2026-06-22 • via Nuitee
C
Cecilia • couple • us
9
Muy conforme con el servicio y las instalaciones
Pros:

El servicio al cliente. Rosa en los desayunos muy atenta y amorosa!! La mejor

Cons:

No era posible llamar al ascensor desde el piso tres, era necesario llamar a recepción para que lo enviaran. Pero esto fue incómodo en las noches muy tarde, había que usar escaleras

2026-06-18 • via Nuitee
B
Bryan • solo_traveller • us
1
Not going back
Pros:

Location

Cons:

Elevator button on 3rd floor didn't work. After my shower, I walked to the bed and the carpet was sticky and I had dirt on my feet. The power blinds didn't work and there was exposed wires. The lid to the ice bucket was dirty. The offered to change my room, but I had already unpacked and had to take another shower and was late to my event.

2026-06-08 • via Nuitee
S
Stephanie • couple • us
8
2026-05-31 • via Nuitee
J
Jon • solo_traveller • us
10
Pros:

Front desk staff was great, location alwas great.

2026-05-21 • via Nuitee