Microtel Inn & Suites by Wyndham Rapid City

Hotels
•
Microtel Inns & Suites
7.7 (1769 reviews)
1740 Rapp Street , Rapid City , US
+1 605-389-3760

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Clean rooms (often noted as very clean)
Excellent location / centrally located
Good breakfast (waffle station) and breakfast staff praised
Free parking and basic amenities (ice, etc.)
Comfortable rooms and occasional upgrades
Cons:
Multiple reports of rude/unhelpful front desk staff (Eric mentioned)
Occasional unpleasant room odors on arrival
Inconsistent housekeeping (missed cleanings)
Unexpected pet fees / pricing transparency issues
Noise for rooms near reception and occasional construction/navigation issues

Categories

Cleanliness
7.5
Generally praised as very clean in multiple reviews, though some guests reported strong odors on arrival and missed housekeeping on some days.
Service
6.5
Mixed but leaning negative: several guests reported rude or unhelpful front desk staff (specific complaints about an employee named Eric and evening/check-in staff), though a few staff (general manager, breakfast attendant Janice, manager Nick) received positive mentions.
Location
9
Consistently noted as a strong point — centrally located, easy to find, convenient for local highlights and attractions.
Room Quality
7.5
Rooms described as comfortable and sometimes upgraded/new and roomy; some guests experienced noise when located near reception and occasional unpleasant smells that required attention.
Amenities
8.5
Breakfast offerings (waffle station), free parking, ice availability and other basics were appreciated; some operational limits (housekeeping request timing, pet fee visibility) noted.
Value for Money
7
Mixed: several guests commented the price was good for cleanliness and location, while a few raised concerns about unexpected fees or the price relative to issues encountered.
Food and Beverage
8.5
Breakfast received frequent praise (adequate to excellent, waffle station highlighted); a minor suggestion for more protein options was mentioned.
Overall Experience
7.1
Overall impression is mixed-to-positive: many guests enjoyed the cleanliness, location and breakfast, but inconsistent service, occasional odors, and housekeeping lapses lowered some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Indulge in Relaxation
Experience comfort and convenience at Microtel Inn & Suites Rapid City with an indoor pool and hot tub to unwind after a day of exploring.

Start Your Day Right
Enjoy a complimentary continental breakfast featuring fresh fruit, muffins, and bagels each morning to fuel your adventures in Rapid City.

Convenient Amenities
Benefit from a 24-hour front desk, free WiFi, and free shuttle service to the airport for a stress-free stay.

Book now to experience the perfect blend of relaxation and convenience at Microtel Inn & Suites Rapid City.

Important information:

When traveling with pets, please note that an extra charge of USD 25 per pet, per night applies, maximum of three dogs per room, per night. We have an outside area for dogs to walk. Service animals are welcome.

Guests are required to show a photo ID and credit card upon check-in. Please note that all special requests are subject to availability and additional charges may apply.

Please inform Microtel Inn & Suites by Wyndham Rapid City of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.

Please note that this property does not accept cash payments.

We only accept major credit cards.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RAP

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.7
Based on 1769 reviews
Cleanliness: 7.5
Service: 6.5
Location: 9
Room Quality: 7.5
Amenities: 8.5
Value for Money: 7
Food and Beverage: 8.5
Overall Experience: 7.1
P
Paul • couple • us
9
2026-10-31 • via Nuitee
T
Turia • family_with_children • us
4
Would not stay again.
Pros:

Location was great.

Cons:

Fire alarm went off in the night when we tried to turn on the heater. Front desk just said, “huh.” Very unclear communication between front desk and other areas. Hard to work with.

2026-10-31 • via Nuitee
J
Janet • couple • us
8
for the price it was super clean and great! if you’re looking for all the little extras (or even a closet) go somewhere
Pros:

it was extremely clean, a very adequate breakfast and it was just centrally located for visiting all the highlights in that part of South Dakota

Cons:

with exception of the general manager, most of the front desk staff was grudgingly helpful to somewhat surly. they could be friendlier and more helpful. janice, in charge of the breakfast room, was great! very friendly, kept everything clean and stocked and on hand to help or answer questions!

2026-10-30 • via Nuitee
H
Hannah • extended_group • us
5
2026-10-29 • via Nuitee
P
Peter • family_with_children • us
5
Pros:

That it was available

Cons:

Price

2026-10-27 • via Nuitee
G
Gary • couple • us
10
2026-10-27 • via Nuitee
J
James • couple • us
8
2026-10-27 • via Nuitee
A
Andreas • family_with_children • de
7
Im großen und ganzen Ok für eine Nacht
Pros:

es war sehr sauber und auch hier konnten wir uns wieder Eiswürfel mitnehmen. Frühstück war typisch Amerikanisch . Parkplätze waren kostenlos

Cons:

der Mitarbeiter am CheckIn war ein wenig unfreundlich
wir hatten leider direkt ein Zimmer an der Rezeption, daher war es leider sehr laut in der Nacht,
Aussicht war auf den Parkplatz.

2026-10-27 • via Nuitee
A
Azusa • family_with_children • us
1
2026-10-26 • via Nuitee
V
Valli • solo_traveller • us
2
I would not book another stay at that hotel out of fear of coming in contact with Eric again.
Pros:

I really thought that the room looked very clean. The smell in my room when I first went in the room was unbearable. I wanted to leave and get my money back. When I expressed my frustration to the front desk the employee Eric was very rude.

Cons:

The smell of the room could have been better. The front desk person Eric was rude and belittled me causing me to become super upset and made me cry. Eventually the manager Nick came. He sprayed something in the room that made the room smell a little better and then I went and bought some fabreeze and sprayed it all over the room to improve the smell. The front desk person Eric needs some customer service training. When I asked him how to check out he told me "he didn't have time to explain that to me." Other guests witnessed his rude behavior and came to the desk to stick up for me.

2026-10-26 • via Nuitee
S
Schaefer • solo_traveller • us
8
2026-10-24 • via Nuitee
M
Marlene • couple • us
9
Comfortable convenient and nice staff
Pros:

Exceeded expectations!

2026-10-24 • via Nuitee
S
Stephen • couple • gb
10
Great
Pros:

Excellent facility, easy to find

Cons:

Nothing

2026-10-24 • via Nuitee
L
lilcyrielle • family_with_children • fr
8
2026-10-24 • via Nuitee
A
Andreia • couple • br
10
Fabuloso!
Pros:

Hotel fantástico, recebemos um upgrade para um quarto bem grande, novíssimo, cheiroso, roupa de cama ótima, funcionários ótimos, café da manhã excelente!
Tudo vale a pena!

Cons:

Nada a reclamar, gostamos de tudo!

2026-10-23 • via Nuitee
O
Oleksandr • family_with_children • us
10
2026-10-22 • via Nuitee
F
Frank • solo_traveller • de
9
2026-10-22 • via Nuitee
T
Taylor • couple • us
7
Pros:

The hotel was great and overall we loved the atmosphere. Breakfast was amazing with a waffle station every morning. The location was perfect, right in the middle of Rapid City so we were within easy distance of everything.

Cons:

There was no warning on booking.com about how much the pet fees were for the stay. We also had to request housekeeping by a certain time, and even then it wasn't guaranteed that we would get housekeeping that day.

2026-10-22 • via Nuitee
K
Kylea • extended_group • jp
9
The construction was a bit hard to navigate but the hotel was great.
Pros:

The room was quiet and that was nice after a long day on the roads. The colors of the room were a shade of blue I didn’t expect to see outside the 1960. It worked out nice bed.

2026-10-22 • via Nuitee
P
Patti • solo_traveller • us
9
Clean, comfortable. Would definitely stay there again.
2026-10-22 • via Nuitee