Extended Stay America Suites - Richmond - Hilltop Mall

Hotels
•
Extended Stay America Suites
7 (685 reviews)
3170 Garrity Way , San Pablo , US
+1 510-222-7383

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
Laundry
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Cons:
Unhygienic conditions
Inadequate amenities

Categories

Cleanliness
5.64
Several reviews reported issues such as smells, roaches, and unhygienic conditions.
Service
8.61
Many guests appreciated the friendly and accommodating staff.
Location
7.65
Some guests found the location convenient, while others mentioned it was inconvenient.
Room Quality
7.1
Comments about dated furniture, varying room conditions, and unpleasant smells impacted the score.
Amenities
6.63
Guests noted the lack of advertised amenities such as coffee pots and inadequate breakfast options.
Value for Money
6.59
Several guests felt that the quality did not match the price they paid.
Food and Beverage
6.14
Breakfast options were limited and did not meet expectations.
Overall Experience
7.61
Mixed experiences with some highlights and many notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:06

Property Description

Convenient Extended Stay Accommodations

Fully-Equipped Kitchenettes: Each room at Extended Stay America - Richmond features a kitchenette with a stove-top, microwave, and fridge for your convenience.

Complimentary Grab-and-Go Breakfast: Start your day right with our free breakfast including breakfast bars, muffins, hot cereal, coffee, and tea.

Ideal Location: Explore nearby attractions like Rosie the Riveter Home Front, Six Flags Discovery Kingdom, and Fisherman's Wharf during your stay.

Book now for a comfortable and extended stay experience at Extended Stay America - Richmond - Hilltop Mall.

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more.
Fresh towels and linen can be exchanged at the front desk at any time.
Daily housekeeping services are available for an additional fee.
A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OAK

Location

Guest Reviews

7
Based on 685 reviews
Cleanliness: 5.64
Service: 8.61
Location: 7.65
Room Quality: 7.1
Amenities: 6.63
Value for Money: 6.59
Food and Beverage: 6.14
Overall Experience: 7.61
E
Estefani • couple • us
3
Over all location was in a great area, rooms was not the cleanest but staff was nice.
Pros:

The location was great.

Cons:

The hotel hallways smelled bad, my room had some type of stain on the wall and just didn’t seem the cleanest.

2026-09-17 • via Nuitee
A
Antoinette • solo_traveller • us
10
The room met my needs. Close to freeway, food and store.
Pros:

The front desk staff was extremely helpful when I had to modify the number of days I stayed. They worked with Booking.com to help make the changes. Although it took a little while, the front desk staff was patient and gave me helpful advice about using 3rd party sites to book a room. Very accommodating and nice.

2026-09-16 • via Nuitee
B
Brooks • couple • us
9
Great place to stay good value. Don’t bank on a decent breakfast though
Pros:

The room and the controlled entry

Cons:

The breakfast

2026-09-13 • via Nuitee
B
Brooks • solo_traveller • us
9
2026-09-13 • via Nuitee
M
Maria • couple • us
6
Pros:

The location and convenience was good for our travel plans.

Cons:

The hall got flooded and fans were on all night.

2026-09-12 • via Nuitee
K
Kim • couple • us
10
❤️❤️😃
Pros:

❤️❤️

Cons:

❤️❤️

2026-09-05 • via Nuitee
C
Cristal • family_with_children • us
8
Really great experience for the type of stay but price could be better.
Pros:

Great coffee

Cons:

The beds were almost like sleeping on the floor

2026-09-04 • via Nuitee
D
Diego • solo_traveller • ar
5
2026-09-02 • via Nuitee
R
rajbir • extended_group • us
10
2026-09-01 • via Nuitee
R
Randell • solo_traveller • us
2
2026-08-31 • via Nuitee
A
Alycia • couple • us
3
2026-08-30 • via Nuitee
S
Sandra • solo_traveller • us
4
For a quick 1 night stay okay, but can improve
Pros:

Staff

Cons:

Smelled - dirty

2026-08-26 • via Nuitee
L
Leocricia • family_with_children • us
2
I will not stay at this chain again.
Pros:

Floors were sticky & dirty, especially in the bathroom. There was some white gook oozing up from the floor that I had to wipe off several times while there. It appeared to be some kind of white glue. The kitchen cabinets were old and deteriorated as well as the doors and walls. The water pressure in the shower was poor.

Cons:

The only thing that was good was that that heater/air conditioner worked well.

2026-08-18 • via Nuitee
P
Phong • solo_traveller • us
10
2026-08-17 • via Nuitee
E
Ermes • couple • it
7
Vacanza in California
Pros:

Camera ampia, letto comodo e staff gentilissimo e cordiale, pronto per ogni esigenza! Ampio parcheggio disponibile in loco.

Cons:

La colazione è un caffè con merendina confezionata e prima dell’orario a disposizione era già stato rimosso tutto! Bagno non accessoriato , neppure un bagno doccia a disposizione ma solo una saponetta.

2026-08-13 • via Nuitee
M
Mark • solo_traveller • us
7
Overall good.
Pros:

Nice location easy to I-80. Our room had a full size refer with large freezer in top. Made it handy for ice making and food prep. Two burner plates and sink too! Clean linens and bed was comphy. Very hot shower 🤗

Cons:

People coming and going during late hours.

2026-08-11 • via Nuitee
M
Michael • solo_traveller • us
4
Short and affordable, but I would not return and cannot recommend to others
Pros:

It was close to my training location

Cons:

The entire room seemed poorly upgraded more than 10yrs ago. The floor was coming up, as was the counter top. I thought I’d take a short walk to stretch my legs and found a sketchy group smoking and hanging around a car right next to the property after 9pm, leaving unsure about the security of my vehicle

2026-08-10 • via Nuitee
K
Kim • solo_traveller • us
10
2026-08-05 • via Nuitee
Z
Zhao • couple • us
2
2026-07-23 • via Nuitee
D
Dakarai • couple • us
1
Cons:

We didn’t even stay. They allow dogs and the very 1st time we took my dog out side, he was pee and a skunk sprayed him. We didn’t even see it. It’s was RIGHT by the side door. Immediately had to turn around and go home.
Then we also brought our baby and mind you every single hotel I have ever stayed at, has offered a crib and they didn’t have a crib which was surprising because you guys have hotels absolutely everywhere.

2026-07-23 • via Nuitee