Extended Stay America Suites - Richmond - Hilltop Mall

Hotels
•
Extended Stay America Suites
7 (675 reviews)
3170 Garrity Way , Richmond , us
+1 510-222-7383

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
Laundry
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Cons:
Unhygienic conditions
Inadequate amenities

Categories

Cleanliness
5.64
Several reviews reported issues such as smells, roaches, and unhygienic conditions.
Service
8.61
Many guests appreciated the friendly and accommodating staff.
Location
7.65
Some guests found the location convenient, while others mentioned it was inconvenient.
Room Quality
7.1
Comments about dated furniture, varying room conditions, and unpleasant smells impacted the score.
Amenities
6.63
Guests noted the lack of advertised amenities such as coffee pots and inadequate breakfast options.
Value for Money
6.59
Several guests felt that the quality did not match the price they paid.
Food and Beverage
6.14
Breakfast options were limited and did not meet expectations.
Overall Experience
7.61
Mixed experiences with some highlights and many notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:06

Property Description

Convenient Extended Stay Accommodations

Fully-Equipped Kitchenettes: Each room at Extended Stay America - Richmond features a kitchenette with a stove-top, microwave, and fridge for your convenience.

Complimentary Grab-and-Go Breakfast: Start your day right with our free breakfast including breakfast bars, muffins, hot cereal, coffee, and tea.

Ideal Location: Explore nearby attractions like Rosie the Riveter Home Front, Six Flags Discovery Kingdom, and Fisherman's Wharf during your stay.

Book now for a comfortable and extended stay experience at Extended Stay America - Richmond - Hilltop Mall.

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more.
Fresh towels and linen can be exchanged at the front desk at any time.
Daily housekeeping services are available for an additional fee.
A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OAK

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7
Based on 675 reviews
Cleanliness: 5.64
Service: 8.61
Location: 7.65
Room Quality: 7.1
Amenities: 6.63
Value for Money: 6.59
Food and Beverage: 6.14
Overall Experience: 7.61
Z
Zhao • couple • us
2
2026-07-23 • via Nuitee
D
Dakarai • couple • us
1
Cons:

We didn’t even stay. They allow dogs and the very 1st time we took my dog out side, he was pee and a skunk sprayed him. We didn’t even see it. It’s was RIGHT by the side door. Immediately had to turn around and go home.
Then we also brought our baby and mind you every single hotel I have ever stayed at, has offered a crib and they didn’t have a crib which was surprising because you guys have hotels absolutely everywhere.

2026-07-23 • via Nuitee
Y
Yazmin • couple • us
1
2026-07-14 • via Nuitee
T
Tyree • couple • us
8
2026-07-11 • via Nuitee
R
rick • solo_traveller • us
10
2026-07-06 • via Nuitee
H
HisWife.ThierMom. • couple • us
9
Will be staying again in the future.
Pros:

Very conveniently off the freeway, close to shops and stores. Great breakfast.

2026-06-29 • via Nuitee
K
Kiana • solo_traveller • us
1
Worst Nightmare weekend stay ever
Pros:

Don’t use the microwave it will light your food on fire, bathroom was not clean and looked grimy and greasy… Poor professionalism and lack of respect for their customers. They don’t care about you at all, they just want money. The vending machines are way too expensive and the “included morning breakfast” was under bare minimum for the price you pay… Only good thing was a small cup of coffee. An Addition to the horrible experience you’ll have with the building, Men And Homeless lingering outside at all times of day and night, and was harassed by a guy that wanted a ride from me when I was only just getting my charger from my car. People Leave the door open with rocks and keep it edged open making it feel very unsafe and anyone can just walk straight into the building without a keycard. They extra charge you when you get there for extra towels and pet fees were outrageous when booking online/ no one notified me extra charges upon arrival and before departure/ when checking out. DO NOT RECOMMEND, NOT WORTH IT!!

2026-06-23 • via Nuitee
J
Julie • solo_traveller • us
10
I'm
2026-06-22 • via Nuitee
Y
Youngblood • solo_traveller • us
8
2026-06-20 • via Nuitee
Y
Youngblood • solo_traveller • us
8
2026-06-20 • via Nuitee
Y
Youngblood • solo_traveller • us
8
2026-06-20 • via Nuitee
Y
Youngblood • solo_traveller • us
8
2026-06-20 • via Nuitee
C
Connie • couple • us
8
The room all in all was comfortable. It could use a little upgrades like the refrigerator and the showerhead. Otherwise
Pros:

The lil kitchen was a plus and bed was comfortable

Cons:

The showerhead was broken and again didn’t get the utensils I needed

2026-06-17 • via Nuitee
C
Carolina • extended_group • mx
9
Pros:

La comodidad

Cons:

El olor del pasillo

2026-06-15 • via Nuitee
G
GLADSTONE • family_with_children • us
10
Cons:

The breakfast

2026-06-14 • via Nuitee
S
Savannah • couple • us
9
No complaints about my stay.
Pros:

Staff were friendly. Room was clean. Location was convenient.

Cons:

Needs more television channels

2026-06-13 • via Nuitee
J
JUDITH • solo_traveller • us
9
Quick and easy.
Pros:

Location of breakfast was next to check out, but no space to sit down. Breakfast was sparse with grab and go. No hot breakfast except for coffee, tea, and packages of hot chocolate. Not truly a real breakfast. I was hopping for hot toast or muffin, and orange juice.

Cons:

No hot breakfast with a place to sit down. They didn’t have a hot water kettle or a toaster available if I wanted to eat breakfast in my room.

2026-06-12 • via Nuitee
D
Danny • couple • us
10
2026-06-10 • via Nuitee
H
Hatfield • solo_traveller • us
4
I’m sorry but I will not book here again
Pros:

The pillows and the bed

Cons:

The tub the bathroom was dirty , the toilet b was dirty, the toilet overflowed we had to switch rooms, they did not provide breakfast

2026-06-09 • via Nuitee
J
Julie • solo_traveller • us
10
2026-06-09 • via Nuitee