Hotell Heden - BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
8.1 (10276 reviews)
Sten Sturegatan 1 , Gothenburg , se
+46 31 773 84 00

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Poor cleaning standards
Inconsistent room quality
High price for value

Categories

Cleanliness
6.74
Several reviews pointed out poor cleaning standards and mold in the bathroom.
Service
8.71
Most reviews mentioned friendly and helpful staff.
Location
9.25
Multiple mentions of great location close to various attractions.
Room Quality
7.2
Mixed reviews; some comments about the condition of rooms and comfort.
Amenities
8.73
Amenities noted were generally satisfactory with positive mentions of breakfast.
Value for Money
7.69
Some reviews indicated the price was too high for the quality offered.
Food and Beverage
7.74
Breakfast received mixed reviews; while good, some findings indicated areas for improvement.
Overall Experience
8.71
General consensus reflected a decent stay with some areas needing attention.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:33

Property Description

Scandinavian Design Rooms
Indulge in the typical Scandinavian design of Hotel Heden; BW Signature Collection's rooms, featuring flat-screen TVs with satellite channels.

Wellness Centre
Unwind at the free wellness centre, complete with a gym and sauna, offering the perfect relaxation spot during your stay.

Convenient Location
Located just 500 metres from the Avenyn shopping street and within a 10-minute walk to Liseberg Amusement Park, Hotel Heden; BW Signature Collection offers the ideal base for exploring the city.

To experience a perfect blend of comfort and convenience, book your stay now at Hotel Heden; BW Signature Collection.

Important information:

Note the age of any accompanying children in the Special Requests box when booking.

Please note that parking is subject to availability.

Guests under the age of 18 can only check-in if traveling as part of a family.

Please note that baby cribs are available on request directly to the property.

The property is cash-free.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GOT

Location

Guest Reviews

8.1
Based on 10276 reviews
Cleanliness: 6.74
Service: 8.71
Location: 9.25
Room Quality: 7.2
Amenities: 8.73
Value for Money: 7.69
Food and Beverage: 7.74
Overall Experience: 8.71
A
Apinya • solo_traveller • be
9
2026-08-15 • via Nuitee
B
Björn • solo_traveller • no
9
2026-08-15 • via Nuitee
P
Peter • solo_traveller • se
10
2026-08-15 • via Nuitee
M
Mathias • couple • se
9
Pros:

Okej, bra läge för oss.

Cons:

Dyr parkering. Inte 100 städat. Inget kylskåp. Medioker frukost.

2026-08-15 • via Nuitee
E
Esther • family_with_children • nl
9
Prima zoals stadhotel moet zijn. Alles op loopafstand en sauna als pluspunt.
Pros:

Kamer was prima, personeel erg vriendelijk en behulpzaam. Ontbijt uitgebreid. Alle bezienswaardigheden op loopafstand. Sauna is pluspunt. Kunt fietsen huren bij receptie. Bar/bistro is tot laat open, kun je lekker zitten in de avond.
Deur naar verdieping waar kamer zat, gaat niet open zonder keycard. Ook lift werkt niet zonder. Komen dus geen andere mensen dan alleen hotelgasten.

Cons:

Parkeerplaats te klein, keurige verwijzing naar parkeergarage in de buurt dat dan wel.
Ontbijt moet je tijdslot reserveren. Dit weet schijnbaar niet iedereen, zodat er lange rijen staan. Dit is niet prettig.
Kamer niet echt koel, maar ramen kunnen open! Wel druk verkeer, maar dat weet je want je hebt tenslotte voor hotel in centrum geboekt.

2026-08-15 • via Nuitee
P
Patrick • couple • se
10
Pros:

Fräscht

2026-08-15 • via Nuitee
D
Dirk • solo_traveller • de
8
2026-08-15 • via Nuitee
T
Tobias • solo_traveller • se
7
2026-08-15 • via Nuitee
S
Stig • extended_group • se
7
2026-08-15 • via Nuitee
T
Tina • couple • de
10
2026-08-15 • via Nuitee
D
Dr. Alfred • solo_traveller • at
6
Pros:

Das Personal an der Rezeption war freundlich, informativ und bemüht.

Cons:

Ebenerdiges Zimmer ohne Gardinen.

2026-08-14 • via Nuitee
V
Viskjer • solo_traveller • no
8
2026-08-14 • via Nuitee
H
Hans • couple • nl
8
2026-08-14 • via Nuitee
V
Victoria • family_with_children • se
10
2026-08-14 • via Nuitee
M
Malin • solo_traveller • se
8
2026-08-14 • via Nuitee
H
Helena • couple • se
6
2026-08-14 • via Nuitee
P
Par • solo_traveller • se
9
Pros:

Lugnt , centralt. Bra frukost.

2026-08-14 • via Nuitee
B
Bengt-Göran • couple • se
8
2026-08-14 • via Nuitee
P
polackova • solo_traveller • fr
9
Pros:

Styl er équipements de la chambre

2026-08-13 • via Nuitee
F
F • extended_group • nl
6
Redelijk verblijf qua tussenstop naar Noorwegen!
Pros:

Locatie goed bereikbaar met de auto, beperkt parkeerplaatsen aanwezig doch wij konden onze auto kwijt.

Cons:

Bedden blijven bij ons belangrijk. Sommigen veren door of zijn weer te hard. In ieder geval als men rugklachten heeft zijn de bedden over het algemeen voor ons niet comfortabel helaas.

2026-08-13 • via Nuitee