Hotell Heden - BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
8.1 (10560 reviews)
Sten Sturegatan 1 , Gothenburg , SE
+46 31 773 84 00

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Excellent location near Liseberg, tram/train and Scandinavium
Very good/abundant breakfast
Friendly and helpful staff
Cozy, well-decorated atmosphere (Halloween praised)
Comfortable overall experience; many repeat guests
Cons:
Room issues: small rooms, bed firmness/size complaints, some worn decor
No AC/ventilation problems in some rooms; had to sleep with windows open
Amenities gaps: no in-room fridge, bistro closed unexpectedly, small pub
Parking is available but considered expensive
Check-in/payment process cumbersome for some guests

Categories

Cleanliness
8.3
Generally described as clean and tidy (several mentions of 'rent og ryddig' and good housekeeping), though a few guests noted slightly worn/dated rooms.
Service
8.6
Staff repeatedly described as friendly and helpful; positive front-desk and breakfast service overall, though some comments mention slow/complicated check-in and rushed breakfast staff.
Location
9.2
Consistently praised — excellent location near Liseberg, centre, train/tram and Scandinavium; frequent mention of convenient walking distance.
Room Quality
7.2
Mixed: comfortable beds for some but several complaints about bed firmness/size, small rooms, noise (roof/parking), lack of promised extra bed and some worn fittings.
Amenities
7
Some important amenity gaps reported — no AC in some rooms, lack of in-room fridge, bistro unexpectedly closed, small/limited pub; parking available nearby but costly.
Value for Money
7
Mixed perception: multiple guests called the hotel good value/very affordable, while others flagged extra costs (notably parking) reducing perceived value.
Food and Beverage
9
Breakfast repeatedly praised as varied and excellent ('frukosten var extra fantastisk'), though isolated issues noted (cold warm items, one hygiene incident, breakfast staff timing).
Overall Experience
8.5
Overall very positive — cozy, well-decorated (Halloween decorations noted), many repeat guests and returns promised; a few operational/room issues tempered perfect scores.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Scandinavian Design Rooms
Indulge in the typical Scandinavian design of Hotel Heden; BW Signature Collection's rooms, featuring flat-screen TVs with satellite channels.

Wellness Centre
Unwind at the free wellness centre, complete with a gym and sauna, offering the perfect relaxation spot during your stay.

Convenient Location
Located just 500 metres from the Avenyn shopping street and within a 10-minute walk to Liseberg Amusement Park, Hotel Heden; BW Signature Collection offers the ideal base for exploring the city.

To experience a perfect blend of comfort and convenience, book your stay now at Hotel Heden; BW Signature Collection.

Important information:

Note the age of any accompanying children in the Special Requests box when booking.

Please note that parking is subject to availability.

Guests under the age of 18 can only check-in if traveling as part of a family.

Please note that baby cribs are available on request directly to the property.

The property is cash-free.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GOT

Location

Guest Reviews

8.1
Based on 10560 reviews
Cleanliness: 8.3
Service: 8.6
Location: 9.2
Room Quality: 7.2
Amenities: 7
Value for Money: 7
Food and Beverage: 9
Overall Experience: 8.5
I
ingvar • solo_traveller • se
8
2026-10-31 • via Nuitee
A
Annika • family_with_children • se
9
Pros:

Läger är mycket bra när man vill ha nära till Liseberg och stan. Bra frukost.

Cons:

Lite omständig incheckning. Varje rum behövde betalas för dig trots att vi hade gjort en bokning.

2026-10-31 • via Nuitee
A
Anders • solo_traveller • se
6
Cons:

Det har inte uppdaterats sen 1970

2026-10-31 • via Nuitee
P
Pierre • family_with_children • se
10
2026-10-31 • via Nuitee
Åsa • couple • se
8
2026-10-31 • via Nuitee
F
Fredrik • family_with_children • se
10
Pros:

Har bott några gånger tidigare och har alltid varit nöjd..

Cons:

Kommer inte på något negativt..

2026-10-31 • via Nuitee
H
Heidi Elisabeth • family_with_children • no
9
Pros:

Veldig hyggelig personal og rent og ryddig. God middag. Flott haloween pyntet.

Cons:

Skulle ønsket et lite kjøleskap på rommet og varm maten til frokost var kald når vi kom 15 minutter etter frokost serveringen åpnet.

2026-10-31 • via Nuitee
E
Emelie • couple • se
10
2026-10-31 • via Nuitee
I
Ida • family_with_children • se
10
Pros:

Allt va super bra.
Har inget att klaga på

Cons:

Inget

2026-10-31 • via Nuitee
M
Marie • couple • se
10
2026-10-31 • via Nuitee
P
Per • family_with_children • se
8
2026-10-30 • via Nuitee
M
Mia • family_with_children • se
8
Cons:

Synd att det inte fanns info på hemsidan att bistron var stängd! Svårt för oss då de flesta restauranger var fullbokade!

2026-10-30 • via Nuitee
J
Johannessen • couple • no
10
2026-10-30 • via Nuitee
A
Andreas • couple • se
5
2026-10-30 • via Nuitee
I
Ingegerd • couple • se
10
2026-10-30 • via Nuitee
J
Jurina • family_with_children • se
7
2026-10-30 • via Nuitee
I
Inger • family_with_children • se
10
Pros:

Läget, rummet var bra! Jättefint pyntat både ute & inne på hotellet‼️

Cons:

Väldigt långa korridorer!

2026-10-29 • via Nuitee
V
Vakola • solo_traveller • se
10
2026-10-29 • via Nuitee
J
Johan • couple • se
8
2026-10-29 • via Nuitee
A
Anette • solo_traveller • se
8
2026-10-29 • via Nuitee