Hotell Heden - BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
8.1 (9871 reviews)
Sten Sturegatan 1 , Gothenburg , se
+46317738400

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Poor cleaning standards
Inconsistent room quality
High price for value

Categories

Cleanliness
6.74
Several reviews pointed out poor cleaning standards and mold in the bathroom.
Service
8.71
Most reviews mentioned friendly and helpful staff.
Location
9.25
Multiple mentions of great location close to various attractions.
Room Quality
7.2
Mixed reviews; some comments about the condition of rooms and comfort.
Amenities
8.73
Amenities noted were generally satisfactory with positive mentions of breakfast.
Value for Money
7.69
Some reviews indicated the price was too high for the quality offered.
Food and Beverage
7.74
Breakfast received mixed reviews; while good, some findings indicated areas for improvement.
Overall Experience
8.71
General consensus reflected a decent stay with some areas needing attention.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:33

Property Description

Scandinavian Design Rooms
Indulge in the typical Scandinavian design of Hotel Heden; BW Signature Collection's rooms, featuring flat-screen TVs with satellite channels.

Wellness Centre
Unwind at the free wellness centre, complete with a gym and sauna, offering the perfect relaxation spot during your stay.

Convenient Location
Located just 500 metres from the Avenyn shopping street and within a 10-minute walk to Liseberg Amusement Park, Hotel Heden; BW Signature Collection offers the ideal base for exploring the city.

To experience a perfect blend of comfort and convenience, book your stay now at Hotel Heden; BW Signature Collection.

Important information:

Note the age of any accompanying children in the Special Requests box when booking.

Please note that parking is subject to availability.

Guests under the age of 18 can only check-in if traveling as part of a family.

Please note that baby cribs are available on request directly to the property.

The property is cash-free.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GOT

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for SEK 200 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs SEK 250 per day.

Location

Guest Reviews

8.1
Based on 9871 reviews
Cleanliness: 6.74
Service: 8.71
Location: 9.25
Room Quality: 7.2
Amenities: 8.73
Value for Money: 7.69
Food and Beverage: 7.74
Overall Experience: 8.71
A
Aleksandra • family_with_children • pl
9
Polecam
Pros:

Miejsce godne polecenia. Dobra lokalizacja, blisko sklepów i restauracji. Jest fajny ogród do odpoczynku z leżakami i hamakiem. Na śniadaniu każdy znajdzie coś dla siebie, fajne rozwiązanie w postaci przydzielenia stolika na śniadaniu.

Cons:

Minusem było tylko to że obsługa za szybko sprząta stół na śniadaniu, jak tylko zobaczą pusty talerz to od razu go zabierają nie pytając czy chciałabym go jeszcze użyć. Rozumiem, że jest dużo ludzi, ale jedzenie pod taką presją nie jest przyjemne, czułam się popędzana. Mimo że stolik jest rezerwowany na 45 minut wyszliśmy dużo szybciej. Kiedy w trakcie śniadania poszłam po kawę to obsługa już sprzątała mój stolik myśląc że skończyłam posiłek mimo że na talerzu było jeszcze jedzenie. Drugiego dnia obawiałam się wstać od stolika żeby sytuacja się nie powtórzyła.

2026-07-04 • via Nuitee
E
Elisabeth • solo_traveller • no
8
2026-07-04 • via Nuitee
S
Sophie • couple • fr
9
Personnel aimable, chambres simples et agréables
Pros:

Emplacement

2026-07-04 • via Nuitee
B
Bjørnar • family_with_children • no
7
Pros:

Beliggenheten

Cons:

Det var ikke AC.
Måtte bestille rengjøring og booke frokost.

2026-07-04 • via Nuitee
S
Sandra • family_with_children • se
8
Pros:

Personalen (reception, frukost och städ) var väldigt trevliga och oerhört hjälpsamma.

Cons:

Något fel med avloppet. Stank bl.a. när man duschade.

2026-07-04 • via Nuitee
K
Kawarpal Singh • solo_traveller • gb
10
Exceptional Hotel and location
Pros:

The Hotel facilities including breakfast were very nice and of good quality. The location is perfect very near to the Gothenburg University and central station.

2026-07-04 • via Nuitee
J
Jannie • couple • dk
9
2026-07-04 • via Nuitee
C
Carola • solo_traveller • it
8
2026-07-04 • via Nuitee
S
Sølvi Amdam • couple • no
3
Må bygge inn søppelhus
Pros:

Beliggenheten

Cons:

Søppellukt , bråk fra søppeldunker og søppelbil kl 4-6 og flaske tømming .

2026-07-04 • via Nuitee
B
Brian • solo_traveller • dk
8
Pros:

Personalet.

Cons:

Parkeringsplads ikke stor nok.
Værelset var slidt.

2026-07-04 • via Nuitee
H
Håkan • solo_traveller • se
9
2026-07-04 • via Nuitee
J
Joy • couple • se
8
Pros:

Bra läge o mysig innergård
Ok frukost

Cons:

Dyr parkering

2026-07-03 • via Nuitee
E
Eldh • solo_traveller • se
1
2026-07-03 • via Nuitee
M
Morgan • solo_traveller • se
8
Pros:

Bra läge och det var väldigt fräscht.

Cons:

Var väldigt varmt på rummet , ingen AC tyvärr , men de hade en bordsfläkt , men det var för varmt iallafall tyvärr

2026-07-03 • via Nuitee
M
MARKO • solo_traveller • si
10
Pros:

Lokacija, velikost in udobje sobe, izjemno prijazno osebje, bogat zajtrk, večerja

Cons:

/

2026-07-03 • via Nuitee
H
Henrik • family_with_children • se
6
Prisvärt, visste vad vi skulle få.
Pros:

Läget

Cons:

Frukost

2026-07-03 • via Nuitee
J
Jessica • solo_traveller • se
10
Pros:

Allt

Cons:

Att ena sängen var i sämre skick att den lutade utåt så man höll på att trilla ut i sömnen

2026-07-02 • via Nuitee
T
Torbjörn • solo_traveller • se
7
Perfekt boende om man vill vara i Göteborg city.
Pros:

Att det var ordning och reda med frukosten.

Cons:

Dålig ventilation på rummet, kan väl delvis bero på vädret det var mycket varmt.

2026-07-02 • via Nuitee
K
Kristina • family_with_children • no
4
Bra beliggenhet, men svært dårlig sovekomfort!
Pros:

Fin beliggenhet, hyggelig personale. OK frokost.

Cons:

Ekstremt varmt rom, ingen air condition, sengene ble ikke redd opp og ingen nye håndklær. De viste ikke VM på TV og hotellbaren stengte før kl 23!

2026-07-02 • via Nuitee
L
Lena • family_with_children • se
10
Kunde knappast bli bättre.
Pros:

Vi är mycket nöjds

Cons:

Fler parkeringsmöjligheter till ett överkomligt pris

2026-07-02 • via Nuitee