Hotell Heden - BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
8.1 (9587 reviews)
Sten Sturegatan 1 , Gothenburg , se

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Poor cleaning standards
Inconsistent room quality
High price for value

Categories

Cleanliness
6.74
Several reviews pointed out poor cleaning standards and mold in the bathroom.
Service
8.71
Most reviews mentioned friendly and helpful staff.
Location
9.25
Multiple mentions of great location close to various attractions.
Room Quality
7.2
Mixed reviews; some comments about the condition of rooms and comfort.
Amenities
8.73
Amenities noted were generally satisfactory with positive mentions of breakfast.
Value for Money
7.69
Some reviews indicated the price was too high for the quality offered.
Food and Beverage
7.74
Breakfast received mixed reviews; while good, some findings indicated areas for improvement.
Overall Experience
8.71
General consensus reflected a decent stay with some areas needing attention.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:33

Property Description

Scandinavian Design Rooms
Indulge in the typical Scandinavian design of Hotel Heden; BW Signature Collection's rooms, featuring flat-screen TVs with satellite channels.

Wellness Centre
Unwind at the free wellness centre, complete with a gym and sauna, offering the perfect relaxation spot during your stay.

Convenient Location
Located just 500 metres from the Avenyn shopping street and within a 10-minute walk to Liseberg Amusement Park, Hotel Heden; BW Signature Collection offers the ideal base for exploring the city.

To experience a perfect blend of comfort and convenience, book your stay now at Hotel Heden; BW Signature Collection.

Important information:

Note the age of any accompanying children in the Special Requests box when booking.

Please note that parking is subject to availability.

Guests under the age of 18 can only check-in if traveling as part of a family.

Please note that baby cribs are available on request directly to the property.

The property is cash-free.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GOT

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for SEK 200 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs SEK 250 per day.

Location

Guest Reviews

8.1
Based on 9587 reviews
Cleanliness: 6.74
Service: 8.71
Location: 9.25
Room Quality: 7.2
Amenities: 8.73
Value for Money: 7.69
Food and Beverage: 7.74
Overall Experience: 8.71
E
Emma • solo_traveller • se
7
2026-05-23 • via Nuitee
A
Anna • solo_traveller • se
9
Hemtrevligt,
Pros:

Hemtrevligt, god frukostbuffé !
Och kaffe i rummet :-))

Cons:

Långt från centrum.
Inga tofflor eller badrock…!
Ingen minibar

2026-05-23 • via Nuitee
S
Sara • couple • it
9
Perfetto
Pros:

La stanza molto grande, comodissimo il fatto che la reception fosse aperta 24h perché il volo ha tardato e siamo arrivati dopo l’1 del mattino

Cons:

Nulla

2026-05-23 • via Nuitee
D
Daniela • couple • al
10
2026-05-22 • via Nuitee
V
vasquez • family_with_children • no
10
2026-05-22 • via Nuitee
A
Aslak • family_with_children • no
5
Lite hederlig på Heden.
Pros:

Beliggenheten

Cons:

Slitent hotell med slitent personale, og alt for dårlig kapasitet på frokost. Måtte sitte på gangen og spise. "Queenroom" var lite og trangt, med 160 cm dobbeltseng.

2026-05-22 • via Nuitee
T
Thierry • solo_traveller • fr
9
Hôtel tout confort, agréable et convivial, bien qu’il ait un nombre de chambre important
Pros:

Hôtel confortable, chambre bien équipée. Accueil sympathique. Très bon petit déjeuner varié.

Cons:

Rien

2026-05-22 • via Nuitee
L
Leon • couple • se
10
2026-05-22 • via Nuitee
G
Gustafsson • solo_traveller • se
8
2026-05-22 • via Nuitee
T
Terry • solo_traveller • gb
10
2026-05-21 • via Nuitee
J
Jane • couple • se
10
Pros:

Att det ligger nära allt och mycket bra frukost

Cons:

Att man inte kunde handla varm mat den dagen vi var många som var besvikna

2026-05-21 • via Nuitee
N
Nordström • extended_group • se
8
Vi är jättenöjda med Hotell Heden. Väldigt bra läge. Rent och snyggt. Trevlig personal.
2026-05-21 • via Nuitee
M
Martin • solo_traveller • gb
8
Convienient Location at a sensible price
Pros:

dbvljzhbv

Cons:

kbjsf

2026-05-21 • via Nuitee
G
Göran • extended_group • se
7
2026-05-21 • via Nuitee
M
Mariana • solo_traveller • nl
9
2026-05-21 • via Nuitee
A
Annette • extended_group • se
8
2026-05-21 • via Nuitee
K
Kazuo • solo_traveller • jp
8
2026-05-21 • via Nuitee
P
Per • couple • se
6
Bra läge,Trevlig personal välstädat hotellet känns lite slitet
2026-05-21 • via Nuitee
S
Sylvia • couple • de
7
Das Personal war sehr freundlich und die Lage super. Frühstück war auch lecker.
Pros:

Die Lage war sehr zentral

Cons:

Es waren keine Gardinen vor den Fenstern und es wurde nur sauber gemacht auf Anfrage. Außerdem war die Klima Anlage nicht abzustellen und lief ununterbrochen und hat kalte Luft gepustet.

2026-05-21 • via Nuitee
M
Morten • solo_traveller • no
8
2026-05-20 • via Nuitee