Hotell Heden - BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
8.1 (10007 reviews)
Sten Sturegatan 1 , Gothenburg , se
+46 31 773 84 00

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Poor cleaning standards
Inconsistent room quality
High price for value

Categories

Cleanliness
6.74
Several reviews pointed out poor cleaning standards and mold in the bathroom.
Service
8.71
Most reviews mentioned friendly and helpful staff.
Location
9.25
Multiple mentions of great location close to various attractions.
Room Quality
7.2
Mixed reviews; some comments about the condition of rooms and comfort.
Amenities
8.73
Amenities noted were generally satisfactory with positive mentions of breakfast.
Value for Money
7.69
Some reviews indicated the price was too high for the quality offered.
Food and Beverage
7.74
Breakfast received mixed reviews; while good, some findings indicated areas for improvement.
Overall Experience
8.71
General consensus reflected a decent stay with some areas needing attention.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:33

Property Description

Scandinavian Design Rooms
Indulge in the typical Scandinavian design of Hotel Heden; BW Signature Collection's rooms, featuring flat-screen TVs with satellite channels.

Wellness Centre
Unwind at the free wellness centre, complete with a gym and sauna, offering the perfect relaxation spot during your stay.

Convenient Location
Located just 500 metres from the Avenyn shopping street and within a 10-minute walk to Liseberg Amusement Park, Hotel Heden; BW Signature Collection offers the ideal base for exploring the city.

To experience a perfect blend of comfort and convenience, book your stay now at Hotel Heden; BW Signature Collection.

Important information:

Note the age of any accompanying children in the Special Requests box when booking.

Please note that parking is subject to availability.

Guests under the age of 18 can only check-in if traveling as part of a family.

Please note that baby cribs are available on request directly to the property.

The property is cash-free.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GOT

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for SEK 200 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs SEK 250 per day.

Location

Guest Reviews

8.1
Based on 10007 reviews
Cleanliness: 6.74
Service: 8.71
Location: 9.25
Room Quality: 7.2
Amenities: 8.73
Value for Money: 7.69
Food and Beverage: 7.74
Overall Experience: 8.71
C
Christian • couple • no
7
Koselig hotell med egen parkering.
Pros:

Koselig hotell 10-15 min gange til sentrum. På hotellet hadde de en liten bistro som solgte god mat og drikke og med hage og uteplasser utenfor. God pris og valuta for pengene.

2026-07-25 • via Nuitee
A
Anders • family_with_children • dk
7
Basic, good location, but bit expensive and neutral experience
Pros:

Location is excellent in Göteborg. We stayed with a two-year old. The hotel has a small - and bit limited - playroom, but we enjoyed the very big public playground just next to the hotel.

Cons:

Room wasn’t super kid toddler friendly and we could only just fit a crib in the room. Breakfast was very basic continental - in a not good way. Super basic with cheap bread and a limited topping offering.

2026-07-25 • via Nuitee
C
Christoffer • family_with_children • dk
8
2026-07-25 • via Nuitee
U
Ulf • couple • se
3
2026-07-25 • via Nuitee
S
Samuel • solo_traveller • be
8
Hotel bien situé pour visiter
Pros:

L'emplacement de l'hôtel est vraiment très bien pour visiter la ville à pied. Un parking payant se trouve juste à côté. Chambre propre et plutôt bien insonorisées.
Le déjeuner était exceptionnel ! A certaines heures il y a beaucoup de monde mais les places sont nombreuses.

Cons:

Chambre un peu petite. Le lit double était petit aussi (140cm) et le matelas trop mou.
Attention le restaurant est normalement ouvert jusque 22h (c'est ce qu'on nous a dit à la réception) mais pas possible d'y manger à 20h30...

2026-07-25 • via Nuitee
A
Anders • couple • se
10
2026-07-24 • via Nuitee
A
Ann-Sofie • solo_traveller • se
9
Pros:

Närheten till city gångavstånd. Lugnt

2026-07-24 • via Nuitee
A
AJ • solo_traveller • se
10
Fint familjerum
Pros:

Trevligt familjerum! Bra sängar. Rent och fint!

Cons:

Inget negativt.

2026-07-24 • via Nuitee
A
Andrea • solo_traveller • ch
8
2026-07-24 • via Nuitee
T
Tommy • solo_traveller • se
10
Pros:

Bra läge, bra hotell o trevlig personal

2026-07-24 • via Nuitee
O
Oleh • solo_traveller • ua
8
2026-07-24 • via Nuitee
I
Ivan • solo_traveller • me
8
Pros:

Very convenient location!

2026-07-24 • via Nuitee
T
Tommy • couple • se
10
2026-07-24 • via Nuitee
C
Cristian • solo_traveller • us
7
Pros:

Clean, nice staff, nice interior garden. The gym is super basic, but at least they have one and it does get the job done. The sauna is fully private only for you and you need to book it.

Cons:

Older rooms, i think it is a family hotel, because my room had 3 beds, one folded, and it was already crammed. For just one person the price doesnt make sense (around $200-$250 per night), but for a family of 3 it is different. The sauna needs a new door or better isolation because cold air from outside gets in.

It's an ok hotel overall, but 4 stars feels stretched. Around 3.5 stars.

2026-07-24 • via Nuitee
J
John • solo_traveller • nl
8
2026-07-23 • via Nuitee
P
Pia • solo_traveller • se
8
2026-07-23 • via Nuitee
A
Anton • solo_traveller • ch
7
Pros:

Das Morgenessen wahr sehr gut.
Obwohl das Familienzimmer schon etwas älter ist ist es doch eine gute lösung mit den oberen Betten.
Ansonsten wahr alles für den Preis Okay.

2026-07-23 • via Nuitee
G
Georg • solo_traveller • at
8
Pros:

Gutes Hotel mit Parkplatz vor dem Gebäude. Zentrale Lage. Dieses Hotel kann man weiter empfehlen.

Cons:

Man geht im Gebäude auf und ab, anscheinend ist das ein Holzbau der sich unterschiedlich gesenkt hat. Ist aber nicht weiter schlimm.

2026-07-23 • via Nuitee
N
Nilsson • couple • se
10
Vi var jätte nöjda och god frukost.
Pros:

Trevlig personal och hjälpsamma.

Cons:

Vet inte.

2026-07-23 • via Nuitee
A
Ann-Charlott • family_with_children • se
2
Sov uselt! Påverkade hela vistelsen tyvärr!
Pros:

Bra läge och trevlig personal samt utemiljö

Cons:

Sängarna var hemska! Alldeles för mjuka! De har gjort sitt och behöver bytas ut. Bra sängar är A och o när man betalar mkt pengar. Till slut lade jag mig på madrass på golvet och maken i bäddsoffan. Sonen var den som hjälpligt klarade sängen.

2026-07-23 • via Nuitee