Sandman Hotel Victoria

Hotels
•
Sandman Hotel Group
7.8 (778 reviews)
2852 Douglas Street , Victoria , ca
+12503880788

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Comfortable beds
Cons:
Rude service
Poor food quality
Dirty bathrooms

Categories

Cleanliness
7.01
Some comments indicate dirty bathrooms and concerns about room cleanliness.
Service
8.48
Most reviews express friendly staff, though some note rude service during check-in.
Location
9.02
Guests appreciate the location, especially its proximity to attractions.
Room Quality
7.97
Rooms received mixed reviews; some noted good size and cleanliness, others mentioned issues.
Amenities
7.5
Amenities such as the pool and hot tub are appreciated, but restaurant options are criticized.
Value for Money
7.96
Perceived as somewhat overpriced relative to the condition and issues noted.
Food and Beverage
6.51
Negative feedback about attached Denny's restaurant and food quality.
Overall Experience
7.98
Overall experience is generally positive, with guests willing to return despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:21

Property Description

Luxurious Accommodations:
Indulge in comfort and convenience at the Sandman Hotel Victoria. Each room is thoughtfully equipped with a coffee maker, air conditioning, and cable TV, ensuring a relaxing stay for every guest.

Convenient Amenities:
Stay productive with our business center and stay connected with complimentary WiFi throughout the hotel. Enjoy the convenience of room service and take advantage of the free parking available on site.

Prime Location:
Located just 2 miles from the Royal Athletic Park and a short drive from the Victoria International Airport, our hotel is the perfect choice for both leisure and business travelers. Explore the vibrant Inner Harbour, only 2.2 km away, during your stay at the Sandman Hotel Victoria.

Experience comfort, convenience, and a prime location at Sandman Hotel Victoria. Book your stay now for an unforgettable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYJ

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 778 reviews
Cleanliness: 7.01
Service: 8.48
Location: 9.02
Room Quality: 7.97
Amenities: 7.5
Value for Money: 7.96
Food and Beverage: 6.51
Overall Experience: 7.98
A
Anita • family_with_children • ca
9
2026-07-04 • via Nuitee
J
jay • family_with_children • ca
8
2026-06-30 • via Nuitee
V
Vina • family_with_children • ca
5
good
Pros:

Food and Service at Dennys we did not like

Cons:

Food was horrible at Dennys. I ordered chicken noodle soup the soup was all over the rim of the bowl. Next time the same day around 11 pm we went to have coffee and desert my daughters coffee cup had a big lipstick stain she complained the waiter replaced the coffee my daughter drank the coffee there was something in it that was solid I never went back this, happened the day we arrived. I have been going to Dennys from here to USA from young to now this never happens. I go to Dennys maybe 3 times a week in Surrey, B.C. Vancouver, Burnaby. Not very clean.
Sorry for this review but I was very disappointed Dennys was of off the reason I chose this hotel. I was going to go there everyday of my stay with my family there was 7 off us

2026-06-29 • via Nuitee
P
Paula • family_with_children • ca
8
2026-06-28 • via Nuitee
V
Vasilii • solo_traveller • us
9
2026-06-25 • via Nuitee
I
Ionela • family_with_children • ca
8
2026-06-24 • via Nuitee
Y
YANLING • extended_group • ca
8
2026-06-20 • via Nuitee
K
Karen • family_with_children • ca
8
2026-06-20 • via Nuitee
A
Ashwin • family_with_children • ca
9
Nice and comfortable
Pros:

Pool and parking. Kitchenette inside the room was a nice addition.

Cons:

Room: hard to reach areas were not clean inside room. Dust build up and found some old receipts and ziplock bags.

2026-06-17 • via Nuitee
D
Debbie • family_with_children • ca
8
Pros:

Denny's was convenient and reasonable.

Cons:

Booked for pool and didn't use due to location in basement and lack of design. Could have used some plants and seating around pool to brighten up the experience.

2026-06-17 • via Nuitee
C
Cherrylie • solo_traveller • ca
8
Pros:

Everything is excellent

Cons:

The water in shower room spills when we used it.

2026-06-15 • via Nuitee
S
simranpreet • family_with_children • ca
6
2026-06-14 • via Nuitee
M
Misa • solo_traveller • ca
9
Good
Pros:

Clean close to city

Cons:

Difficult to get water hot at night

2026-06-13 • via Nuitee
H
Hayes • solo_traveller • us
9
Pros:

The location was good.

2026-06-11 • via Nuitee
J
Jeffrey • couple • ca
10
Clean, cozy ambiance, great natural lighting in the rooms, solid water pressure, well-equipped similar to fully stocked
Pros:

Great location, free underground parking, very clean

Cons:

Nothing. We enjoyed our stay very much.

2026-06-10 • via Nuitee
M
Misa • extended_group • ca
10
Enjoyable
Pros:

Clean and close to downtown Victoria

2026-06-10 • via Nuitee
A
Aki • family_with_children • jp
4
So-so
Pros:

様々な方面へ向かうバス停から近く、目的の場所へのアクセスがよい。
キッチンが部屋に付いていたのでよかった。冷蔵庫も大きめで、調理器具も一通り揃っていた。

Cons:

5人対応の部屋だったが、少し狭く感じた。
空きスペースにゆとりがなく、スーツケースを広げる場所の確保が大変であった。

2026-06-08 • via Nuitee
L
Leon • solo_traveller • be
9
Goed geslapen.
Pros:

Zeer goede bedden.
Ruime kamer.
Zeer goed ontbijtrestaurant naast het hotel.

Cons:

Verduistering was niet zo goed. Gelukkig hebben we altijd wasknijpers en duimspijkers bij.
Geen ontbijt in hotel zelf.

2026-06-07 • via Nuitee
E
Elaine • couple • gb
8
Well laid out clean hotel but a good distance from downtown
Pros:

Well laid out and plenty of free parking. Restaurant on site.

Cons:

Restaurant wouldn’t have been our first choice and there wasn’t any other within walking distance. The food we did get was tasty and well presented. The location was further away from downtown and harbour area.

2026-06-05 • via Nuitee
D
deepak • extended_group • ca
8
2026-06-04 • via Nuitee