Sandman Hotel Victoria

Hotels
•
Sandman Hotel Group
7.8 (754 reviews)
2852 Douglas Street , Victoria , ca

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Comfortable beds
Cons:
Rude service
Poor food quality
Dirty bathrooms

Categories

Cleanliness
7.01
Some comments indicate dirty bathrooms and concerns about room cleanliness.
Service
8.48
Most reviews express friendly staff, though some note rude service during check-in.
Location
9.02
Guests appreciate the location, especially its proximity to attractions.
Room Quality
7.97
Rooms received mixed reviews; some noted good size and cleanliness, others mentioned issues.
Amenities
7.5
Amenities such as the pool and hot tub are appreciated, but restaurant options are criticized.
Value for Money
7.96
Perceived as somewhat overpriced relative to the condition and issues noted.
Food and Beverage
6.51
Negative feedback about attached Denny's restaurant and food quality.
Overall Experience
7.98
Overall experience is generally positive, with guests willing to return despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:21

Property Description

Luxurious Accommodations:
Indulge in comfort and convenience at the Sandman Hotel Victoria. Each room is thoughtfully equipped with a coffee maker, air conditioning, and cable TV, ensuring a relaxing stay for every guest.

Convenient Amenities:
Stay productive with our business center and stay connected with complimentary WiFi throughout the hotel. Enjoy the convenience of room service and take advantage of the free parking available on site.

Prime Location:
Located just 2 miles from the Royal Athletic Park and a short drive from the Victoria International Airport, our hotel is the perfect choice for both leisure and business travelers. Explore the vibrant Inner Harbour, only 2.2 km away, during your stay at the Sandman Hotel Victoria.

Experience comfort, convenience, and a prime location at Sandman Hotel Victoria. Book your stay now for an unforgettable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYJ

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 754 reviews
Cleanliness: 7.01
Service: 8.48
Location: 9.02
Room Quality: 7.97
Amenities: 7.5
Value for Money: 7.96
Food and Beverage: 6.51
Overall Experience: 7.98
M
Macaltao • couple • us
10
Pros:

The rain shower and that it’s dog friendly. It was also very clean!

Cons:

No complaints!

2026-05-30 • via Nuitee
T
Tamara • solo_traveller • us
10
Amazing place
Pros:

Staff were very friendly and helpful, beds were comfy

Cons:

Trying to figure out the light switches lol

2026-05-30 • via Nuitee
C
Cynthia • solo_traveller • ca
7
Pros:

The room was beautiful
The bed was very comfortable
Great to have a pool and hot tub

Cons:

The front door to the lobby was dirty and needed painting

2026-05-28 • via Nuitee
M
Marilyn • couple • ca
8
2026-05-28 • via Nuitee
A
Algray • family_with_children • ca
9
Nice location and good value for money.
Pros:

Room we booked is nice and spacious. For a family of 5, it’s very spacious. Kitchenette has everything you need. Nice location. Denny’s right next door is very convenient too.

Cons:

N/A

2026-05-27 • via Nuitee
C
Christine • couple • ca
10
2026-05-27 • via Nuitee
N
Naser • family_with_children • ca
8
2026-05-27 • via Nuitee
C
Charles • extended_group • us
10
2026-05-22 • via Nuitee
E
Eili • couple • ee
8
2026-05-21 • via Nuitee
C
Camila • couple • cl
9
Pros:

No incluía desayuno pero hay un Denny's al lado. Las camas buenas, la ducha genial y los espacios amplios. Muy contentos con la estadía

2026-05-19 • via Nuitee
C
Carmel • family_with_children • ca
7
Pros:

The breakfast at Denny's was just average. The beds in the rooms were spectacular, I slept better than ever - my fitness ring told me I hit a new all-time high for sleep quality.

Cons:

The pool area is very old and tired, this could be improved.

2026-05-17 • via Nuitee
C
Curt • solo_traveller • us
10
2026-05-16 • via Nuitee
R
Ryan • solo_traveller • ca
10
2026-05-07 • via Nuitee
E
Erica • couple • ca
10
Excellent
Pros:

Friendly staff, modern and extremely clean and fresh

2026-04-27 • via Nuitee
R
Richanne • couple • ca
10
2026-04-24 • via Nuitee
V
VW • family_with_children • us
2
Check in early, check your blanket, speak to manager directly if any issues.
Pros:

Location was convenient. Has a nice pool in parking level. Hotel doesn't offer breakfast. However Denny's conveniently located outside of Lobby, staff at Denny's are very friendly.

Cons:

Day time staff are friendly. I can not say the same about night auditor. I checked in pass 10pm with my 6 and 7 year old. Quickly showered since we arrived late. I found out hair dryer wasn't working, so I called front desk, only night auditor is present at the time. He said he'll check and call me back, which he never did. I called again, he said he doesn't have any and will let me know in the morning (hence, I should let my kids sleep in wet hair). Then I started tucking my kids in bed, that's when I found pee on the blankets, big yellow stain. I'm sure it's pee, don't ask how I know. I went downstairs ask for new blankets. That's when he opened other empty rooms to let me pick the ones I like. I can not say they all look clean and why can't I take the hair dryer since the room in unoccupied? Before I let him go, I asked him to let the manger know about the incident in the morning. He chuckled and said "of course, of course". I wasn't sure if I've just asked something unreasonable. For the remaining 4 days and 3 nights we spent at this hotel, I've never heard from the manager or anyone. No apologies, none...

2026-04-24 • via Nuitee
K
Kim • couple • ca
3
disappointing
Pros:

Staff was friendly
building and room was clean

Cons:

Beds were very uncomfortable
At around 5 am the smoke detector started to alarm fault. 3 loud chirps every couple minutes. Went to front desk and informed the clerk. Said he would get Maintenance to look at it when they come in at 7 am. We then packed up and left

2026-04-18 • via Nuitee
L
Loucks • couple • ca
10
Good Choice
Pros:

very friendly and efficent staff - wonderful pool - good taste in redecorating rooms - bathroom well designed as I don't need a handicapped room but I do need solid support in the shower. Great location and parking

Cons:

everything was great

2026-04-18 • via Nuitee
H
Hsabu • couple • us
10
2026-04-13 • via Nuitee
O
Ole • family_with_children • us
6
Pros:

Nice staff, ok location, clean room.

Cons:

For the amount of money you pay, you expect the hotel to be above the average. However, even though our room was pretty clean, there was some very bad smell and most the pool facilities, like hot-tub, were kind of dirty.

2026-04-13 • via Nuitee