Sandman Hotel Victoria

Hotels
Sandman Hotel Group
7.8 (788 reviews)
2852 Douglas Street , Victoria , ca

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Comfortable beds
Cons:
Rude service
Poor food quality
Dirty bathrooms

Categories

Cleanliness
7.01
Some comments indicate dirty bathrooms and concerns about room cleanliness.
Service
8.48
Most reviews express friendly staff, though some note rude service during check-in.
Location
9.02
Guests appreciate the location, especially its proximity to attractions.
Room Quality
7.97
Rooms received mixed reviews; some noted good size and cleanliness, others mentioned issues.
Amenities
7.5
Amenities such as the pool and hot tub are appreciated, but restaurant options are criticized.
Value for Money
7.96
Perceived as somewhat overpriced relative to the condition and issues noted.
Food and Beverage
6.51
Negative feedback about attached Denny's restaurant and food quality.
Overall Experience
7.98
Overall experience is generally positive, with guests willing to return despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:21

Property Description

Luxurious Accommodations:
Indulge in comfort and convenience at the Sandman Hotel Victoria. Each room is thoughtfully equipped with a coffee maker, air conditioning, and cable TV, ensuring a relaxing stay for every guest.

Convenient Amenities:
Stay productive with our business center and stay connected with complimentary WiFi throughout the hotel. Enjoy the convenience of room service and take advantage of the free parking available on site.

Prime Location:
Located just 2 miles from the Royal Athletic Park and a short drive from the Victoria International Airport, our hotel is the perfect choice for both leisure and business travelers. Explore the vibrant Inner Harbour, only 2.2 km away, during your stay at the Sandman Hotel Victoria.

Experience comfort, convenience, and a prime location at Sandman Hotel Victoria. Book your stay now for an unforgettable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYJ

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 788 reviews
Cleanliness: 7.01
Service: 8.48
Location: 9.02
Room Quality: 7.97
Amenities: 7.5
Value for Money: 7.96
Food and Beverage: 6.51
Overall Experience: 7.98
D
Dimitrii family_with_children ca
6
2026-07-25 via Nuitee
R
Roelof solo_traveller nl
9
Goed hotel
Pros:

Locatie iets buiten het centrum

Cons:

Kamer niet klaar een half uur voor inchecktijd

2026-07-25 via Nuitee
K
kabell solo_traveller ca
6
2026-07-25 via Nuitee
S
Sjoerd family_with_children nl
6
Overnachting in Victoria
Pros:

Douche was prima.
Zwembad aanwezig.
Vriendelijk personeel.

Cons:

Bedden zijn aan vervanging toe. Helemaal doorgelegen en extreem zacht.
Meer handdoeken.
Weinig glaswerk en servies.

2026-07-24 via Nuitee
A
Arpan solo_traveller ca
9
2026-07-21 via Nuitee
B
Brenda family_with_children ca
9
Good value. Only a few minutes drive to the harbour area for sight seeing & a 30 minute drive to Swartz Bay to catch
Pros:

The location was good for the activities we had planned, underground parking was included & very appreciated. Denny’s was on site & convenient. The kitchenette in our suite was adequately stocked & the seating area was separated from the sleeping area which was nice.

Cons:

There was only 1 chair in the pool area & it was broken.

2026-07-19 via Nuitee
S
Susan solo_traveller au
7
Pros:

We booked a room with a kitchenette which was helpful. Also free parking and a gym

Cons:

The location is on a busy road and quite noisy and a good 25 minute walk to downtown

2026-07-19 via Nuitee
T
Teresa family_with_children ca
10
Very enjoyable
Pros:

Location was great and staff are excellent and toilets were high enough!! It was great!

2026-07-19 via Nuitee
V
vijay family_with_children in
1
Was not a pleasant stay.
Pros:

Never tried

Cons:

I called more than five time to front desk to check if we can get some water .didn’t answer once.when I come downstairs she was there and when I ask why u didn’t answer my call she said I was upstairs.not impressed with service and staff behaviour (short hair lady at desk).

She charge me 100 $ security deposit and never came back to my account.i think management or someone should look into matter.

If I don’t get money back .i will write a review about in Google .

2026-07-17 via Nuitee
T
Theresia family_with_children ch
9
2026-07-14 via Nuitee
C
Cara couple ca
10
2026-07-14 via Nuitee
G
Gurvinder couple ca
2
Pros:

Nothing

Cons:

Rooms were dirty, undertrained staff, very bad elevator, overall not worth the money and worst sandman location

2026-07-09 via Nuitee
F
Fran solo_traveller us
9
Cons:

The room clock radio was set for a midnight alarm by previous occupant which woke me out of a deep sleep. Fire alarm at 3:30 caused the hotel to be emptied for 45 minutes. Had to get up at 4:30 so it wasn't such a good night of sleep.

2026-07-08 via Nuitee
R
Ryan couple ca
5
Decent price, hotels are over priced in Canada. What isnt these days. Bed was OK. staff was friendly and welcoming. Plac
Pros:

Convenient location to the event we were attending

Cons:

Fire alarm went off at 330 AM, then shut off, some people evacuated, others stayed in their rooms, lots of confusion until the Fire dept & Police arrived and had to go door to door to clear the building. There was smoke, so i guess i should be thankful that i was woken up by an alarm.

2026-07-07 via Nuitee
D
Dany solo_traveller lu
9
Séjour confortable, agréable
Pros:

Petit-déjeuner chez Denny's correct et service aimable
Personnel de l'hôtel : serviable, souriant, disponible même tard
Alarme-incendie efficace, le personnel a apporté des couvertures pour ceux qui avaient froid
à 3.30 du matin. Service incendie rapide et efficace

Cons:

RAS

2026-07-07 via Nuitee
D
Derwin family_with_children in
9
Clean and comfortable.
Pros:

Clean and comfortable. Good location; easy to get to any location in the city from here. Friendly staff.

Cons:

Elevators need some servicing. :)

2026-07-07 via Nuitee
M
Misa solo_traveller ca
10
2026-07-06 via Nuitee
A
Anita family_with_children ca
9
2026-07-04 via Nuitee
J
jay family_with_children ca
8
2026-06-30 via Nuitee
V
Vina family_with_children ca
5
good
Pros:

Food and Service at Dennys we did not like

Cons:

Food was horrible at Dennys. I ordered chicken noodle soup the soup was all over the rim of the bowl. Next time the same day around 11 pm we went to have coffee and desert my daughters coffee cup had a big lipstick stain she complained the waiter replaced the coffee my daughter drank the coffee there was something in it that was solid I never went back this, happened the day we arrived. I have been going to Dennys from here to USA from young to now this never happens. I go to Dennys maybe 3 times a week in Surrey, B.C. Vancouver, Burnaby. Not very clean.
Sorry for this review but I was very disappointed Dennys was of off the reason I chose this hotel. I was going to go there everyday of my stay with my family there was 7 off us

2026-06-29 via Nuitee