Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly and accommodating staff
Cons:
Cleanliness issues
Dated room furnishings

Categories

Cleanliness
6.78
Appalling hygiene noted in the bar area, affecting overall cleanliness perception.
Service
9.25
Staff were friendly and accommodating, going above and beyond with service.
Location
9.29
Great hotel located just in front of a MRT station, excellent for accessibility.
Room Quality
7.74
Rooms are comfortable but some are dated, requiring updates.
Amenities
8.27
Facilities are good but could use some retouches.
Value for Money
8.23
Quality of stay aligns well with price, although some aspects are dated.
Food and Beverage
7.28
Need for better communication in food offerings was noted.
Overall Experience
8.75
Overall enjoyable experience with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 19:14

Property Description

Luxurious Accommodation and Convenient Location

Situated in Katong, Grand Mercure Singapore Roxy provides a luxurious stay just 2 km from East Coast Park. The hotel boasts spacious rooms with a wide-screen LCD TV, safety deposit box, and elegant bathrooms with bathrobes.

Dining Options and Leisure Facilities

With 4 dining options including Jia Wei Chinese Restaurant and Feast Roxy Restaurant, guests can indulge in Cantonese and local cuisine. Relax by the outdoor pool or stay active at the fitness centre.

Convenient Access to Major Attractions

Conveniently located near Parkway Parade Shopping Centre, the hotel offers easy access to Changi International Airport and popular attractions like the Singapore Flyer and Orchard Road.

Book your stay at Grand Mercure Singapore Roxy for a perfect blend of luxury and convenience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Location

Guest Reviews

8.2
Based on 1794 reviews
Cleanliness: 6.78
Service: 9.25
Location: 9.29
Room Quality: 7.74
Amenities: 8.27
Value for Money: 8.23
Food and Beverage: 7.28
Overall Experience: 8.75
K
Karen • family_with_children • gb
9
Great location / reception very helpful
Pros:

We returned back to hotel after travelling back from PEN , this time we didnt book the club room , but loved the rooms we had 416 and 418 which had a terrace near the bar and pool area . Would request these rooms again . Had a fridge freezer and mircowave .
There is a laundry room , which we used.
Hotel is in a great location for the MRT and a shopping centre across the main road.
nice sized swimming pool

Cons:

After staying in theses rooms I wouldnt book the club room, because we didnt feel we got value for money.
Club floor was dull and not a great deal of chioce in drinks and snacks. 17 floor
The coffee out of the machine was not hot.
we had to go to the pool bar for drinks and light food and didnt feel specail . Club food that was offered was not great ,crackers for the cheese were stale and a lots of dishes were repeated night after night.

2026-10-26 • via Nuitee
K
Karen • family_with_children • gb
5
club floor
Pros:

I Want to start by highly commendind your reception staff and porter service. Our arrival and check in experience was absolutely excellent - team was incredibly quick , welcoming and efficient which made us feel highly valued right from the start
How ever the club room facilities were disappointing and dining options were not up to par and could use. some improvement
club room is on the 17 floor with a few soft drinks and coffee machine and no atomospher
may be at small afternoon tea would be a good idea

Cons:

club floor could do with a refurbishmnt and offer more snacks not just biscuits. coffee was cold

2026-10-25 • via Nuitee
J
Jung Kee • family_with_children • au
10
2026-10-22 • via Nuitee
B
Bryan • extended_group • nz
8
2026-10-20 • via Nuitee
K
ksenia • couple • au
5
Pros:

It was affordable for Singapore prices and clean, and relatively spacious compared to more modern hotels in Singapore.

Cons:

The rooms felt old and dated, with a slightly musty, stale smell that you often associate with ageing hotels. Unfortunately, the windows couldn't be opened, so there was no way to let in fresh air or properly ventilate the room. This made the space feel even more stuffy and uncomfortable.

2026-10-15 • via Nuitee
J
Jung Kee • family_with_children • au
10
2026-10-15 • via Nuitee
A
Annmarie • solo_traveller • my
6
2026-10-12 • via Nuitee
M
Mark • solo_traveller • nz
8
2026-10-11 • via Nuitee
R
Robert Bruce • couple • sg
10
2026-10-11 • via Nuitee
E
Emma • couple • au
8
Would stay here again, thank you
Pros:

Nice clean facilities, nothing fancy but very comfortable

Cons:

Slightly musty/mouldy in first room but they changed our room straight away and were very hospitable

2026-10-11 • via Nuitee
M
Mahfuz Ul • solo_traveller • sg
3
2026-10-10 • via Nuitee
R
Ruchun • couple • sg
8
2026-10-09 • via Nuitee
G
Gareth Robert Paul • extended_group • hk
9
Pros:

Unpretentious, clean rooms, decent pool, solid breakfast and great location to explore Katong.

2026-10-07 • via Nuitee
D
Debbie • couple • nz
7
Pros:

The pool is large and alot of tables and sun loungers

Cons:

Bed was very firm gave me sore shoulders. Messaged asking for early checkin after making booking...told it would be based on availability. When I got there I had to pay almost as much as the full daily rate as it was their policy - they should have told me this when I messaged them - they knew what time I had requested,

2026-09-19 • via Nuitee
W
WEILING • solo_traveller • tw
8
2026-09-17 • via Nuitee
C
Chamali • solo_traveller • lk
8
Pros:

Front office staff are so helpful and do a fast check in and check out. They helped me locate a missing item and were very facilitative. Familiar faces from previous stays like the concierge and bell man, are all so service oriented and were welcoming and helpful. Large room with all essential amenities.

Cons:

I like the carbon neutral initiatives but also miss the days when housekeeping wasn't as light. The airport shuttle service has been discontinued. There was something charming about the weekend shuttle to the City too but I can see how it may not align with the sustainability initiatives.

2026-09-17 • via Nuitee
K
Koji • solo_traveller • jp
8
Pros:

快適なベッド。

Cons:

バストイレ別だとなおよし

2026-09-16 • via Nuitee
K
Koji • solo_traveller • jp
8
Pros:

快適なベッド。

Cons:

バストイレ別だとなおよし

2026-09-16 • via Nuitee
K
Koji • solo_traveller • jp
8
Pros:

広々として快適なベッド。ウォーターサーバー。

Cons:

バストイレが別だとなおよし

2026-09-16 • via Nuitee
J
Jin Sim • family_with_children • au
9
2026-09-16 • via Nuitee