Mercure Resort Sanur

Hotels
•
Mercure
7.7 (2073 reviews)
Jalan Mertasari , Sanur , id
+62 361 288833

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location near the beach
Cons:
Cleanliness issues
Outdated room facilities

Categories

Cleanliness
6.28
There were mentions of dirty bedding and lack of proper maintenance.
Service
8.25
Most reviews praised the friendly and helpful staff, but there were concerns about their attentiveness.
Location
9.29
The hotel is located right at the beach and close to several amenities.
Room Quality
6.74
Some rooms were described as outdated and cramped, with issues like dark lighting.
Amenities
8.27
The hotel offered various facilities such as pools and beach access, although improvements are needed.
Value for Money
7.73
Overall value is decent, but there are better dining options nearby.
Food and Beverage
7.28
The breakfast buffet received criticism, indicating a need for improvement.
Overall Experience
7.75
The overall stay was enjoyable, with factors like location and staff positively influencing the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 12:45

Property Description

Beachfront Balinese-Style Accommodation:
Mercure Resort Sanur Bali offers a unique experience with its traditional Balinese-style thatched roof villas. The 2 outdoor pools and spa nestled in tropical landscapes provide a serene retreat for guests. Free WiFi and welcoming staff ensure a comfortable stay.

Leisure and Entertainment:
Guests can enjoy a variety of sports activities including tennis, volleyball, and badminton. The resort also offers tour services and vehicle rentals for exploring the beautiful surroundings. End the day with sea-view dining and live entertainment at Pandawa Restaurant.

Relaxing Holiday Homes:
Etang Vallier Resort boasts holiday homes with terraces, TV lounges, and kitchens. The outdoor swimming pool, mini-golf course, and children's playground offer fun for all ages. With a bar and restaurant overlooking the lake, guests can unwind in a picturesque setting.

Book your stay now at Mercure Resort Sanur Bali or Etang Vallier Resort for a memorable vacation experience.

Important information:

Please note that any room rate inclusive of breakfast is for up to a maximum of 2 adults only. Any extra person will be charged separately.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DPS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for Rp 0 per person per night when using an existing bed.
    Children from 3 years old to 11 years old stay for Rp 315,000 per person per night when using an available extra bed.
    People 12 years old and over stay for Rp 390,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 2073 reviews
Cleanliness: 6.28
Service: 8.25
Location: 9.29
Room Quality: 6.74
Amenities: 8.27
Value for Money: 7.73
Food and Beverage: 7.28
Overall Experience: 7.75
N
Nicole • family_with_children • au
10
If you want Balinese architecture and style plus excellent customer service, Mercure Sanur has it!
Pros:

The hotel is a little oasis. Lush tropical gardens and mature trees create a beautiful, relaxing atmosphere. Two wonderful pools to swim in; all the grounds are immaculate. We stayed in an executive suite, which was spotlessly clean. Thank you to Mr Astawa from housekeeping; he was fantastic. While the property is one of Bali's older hotels, it is beautifully maintained and has oodles of charm and character. At some stage I think it will need a bit of a revamp as it is a bit dated but still very comfortable. Breakfast was excellent, with a wide variety of delicious options. The staff are so welcoming every morning at breakfast and cannot do enough to make your breakfast a memorable start to the day. Thank you to everyone at the Mercure Sanur too many to mention- but I would like to say thank you to Ms Yudi, who is the Mercure experience manager; she looks after the Guests with any requests or help. In our case, it was a late checkout, and I wanted a peek at another room style, because I will definitely be back.

Cons:

There was nothing I did not like. I prefer the Balinese charm and character when I'm in Bali.

2026-07-25 • via Nuitee
D
Daisy • couple • be
9
Super ☺️
Pros:

Tout est super personnel super

Cons:

Tout était ok

2026-07-25 • via Nuitee
A
Anton • couple • nl
7
Voor 1 nacht okay.
Pros:

Ontbijt was prima, aantal zwembaden+ strand

Cons:

Water in zwembad voelde vettig aan en kamers wat minder hygiënisch dan we gewend zijn.

2026-07-24 • via Nuitee
P
Paul • family_with_children • au
4
Pros:

Close to the front allowing you to walk the prominarde

Cons:

Very very very slow service, rooms from the 1970s and badly in need of a refurbishment. Never been in a resort that threatens you to charge you for losing a bamboo card, or a glass bottle! No hot water at all. Place is a disgrace for a brand like Accor. Even had security stop us after paying cash for everything and using the express checkout when checking out... WTF. Go somewhere else folks. No face towels, no hand towels in the bathroom. Napkin in the restaurant had a hole I could put my thumb thru literally.

2026-07-23 • via Nuitee
M
M • family_with_children • nl
8
Resort voorzien van veel luxe.
Pros:

De zwembaden waren lekker om even af te koelen. Je kunt vanaf het resort zo het strand oplopen. Alles wordt netjes schoongemaakt en goed onderhouden. Het ontbijt in het restaurant was prima en het diner op het strand was haarlijk. Het menu is niet uitgebreid, maar biedt voldoende keuze. Het personeel is heel erg servicegericht en vriendelijk.

Cons:

Het onderhoud van de huurfietsen kan beter. Geen bel, of verlichting en trappers die scheef staan. Gelukkig is Icon Bali maar een kwartierje fietsen. Het wachten op eten tijdens de lunch duurde regelmatig langer dan 30 minuten.

2026-07-22 • via Nuitee
B
Borsboom • solo_traveller • ph
6
2026-07-22 • via Nuitee
P
Philip • extended_group • ch
5
Bon emplacement mais infrastructures et qualité qui laissent à désirer
Pros:

L’emplacement directement sur la plage et la piscine

Cons:

Le côté vieillot de l’infrastructure
Le petit dej (le moins bon de 3 sem de vacances): le choix est top mais tout est sec (croissants, viennoiseries, même les crêpes faites à la minute car le préposé met tellement peu de pâte qu’elles croustillent…).
La propreté (les services, assiettes, bols sont en majorité pas bien lavés)
Le temps d’attente au restaurant (50min pour 4 pers quand il n y a presque personne…)

2026-07-21 • via Nuitee
L
Larisa • solo_traveller • ru
9
Море странное и это здорово! Волн нет, на восходе ходят пешком и собирают ракушки. После завтрака можно плавать как о
Pros:

Зелёная территория, море рядом, набережная с прогулочной зоной, приветливый персонал

2026-07-19 • via Nuitee
J
Jordan • couple • gb
5
Underwhelming short stay.
Pros:

Well located and nice grounds. Large resort. Breakfast is ok. The spa service onsite is good, enjoyed an afternoon of treatments.

Cons:

It did not meet the expectations of the Mercure brand. We were informed on checking that the room type we booked (superior king) was sold out and we would be getting an upgrade… If that room was the upgrade, then I’d regret to see what the superior king looked liked. I suspect it wasn’t an actual upgrade as there were some much nicer rooms located in the resort.. Ours seemed the lowest calibre.
The room was dated and had quite a few bugs (ants and millipedes). On a Saturday it was very loud due to some kind of beach party.
We ordered room service as we arrived late in evening, I was told it would take 20 minutes, but ended up taking almost an hour and the pizza was inedible (tasted like soap).
Likely would not stay here again with the other options of hotels and resorts in area.

2026-07-19 • via Nuitee
M
MARIE • solo_traveller • au
8
Lovely stay with friends. Very relaxing and great to have the beach promenade walk on our doorstep.
Pros:

2 lovely pools and beachfront

Cons:

It’s a bit tired and could do with rooms being updated.

2026-07-18 • via Nuitee
C
Chris • solo_traveller • au
7
Pros:

Breakfast, room size, pool

Cons:

Very slow service when you ordered food at the pool

2026-07-18 • via Nuitee
M
Mardi • family_with_children • au
8
2026-07-18 • via Nuitee
S
Sandra • couple • au
6
Not returning
Pros:

The gardens were lovely

Cons:

Both pools not enough lounge chairs and in one week not one staff member asked if we wanted a drink as their is no swim up bar and the pools need a good cleaning as do the bathroom I was in and after talking to other all bathrooms need a good clean

2026-07-17 • via Nuitee
K
Kathryn • couple • au
8
Very clean and comfortable, would stay here again
Pros:

Garden

Cons:

It was a bit out of the way

2026-07-16 • via Nuitee
T
Tina • couple • au
5
Location was good but that’s all , over priced for what you receive
Pros:

How close it is to the beach

Cons:

House keeper was poor , ants in our room no chairs in stranded rooms

2026-07-16 • via Nuitee
B
Bianca • family_with_children • au
7
Cons:

Rooms are very old with mold smell and very poor shower. Minimal water pressure from shower

2026-07-15 • via Nuitee
H
Hans-Henrik Busk • family_with_children • dk
8
2026-07-15 • via Nuitee
R
Rachael • family_with_children • au
8
2026-07-15 • via Nuitee
H
Heejung • solo_traveller • kr
4
Internatioanl chain hotel, but front manager could not speak English.
Pros:

Beach access, location

Cons:

- The front desk manager who proceeded my check-in could not speak English as business level, she could not speak as a sentence and also did not understand what I said although I said easy and simple words.
Unbelievable, it is an international chain hotel. How come front manager cannot communicate in English? It is not an Indonesian local hotel. Even cheaper Airbnb/local hotels are much better to communicate with and faster.
There was a man who can speak English at that time, I wanted to proceed with him but he did not help me directly although I said one of the other staffs ‘Can you speak English?’ as I was annoying due to communication problem.
- Staffs are not kind overall, except only few people.
- Response upon every request was very much late. I saw from the other reviews also the same, indicating late response but it seems they are not improving the problem. They have a duty manager and provided DM WhatsApp contact but they did not check it/reply properly that made my stay very uncomfortable and annoying. They also ignored my message and after very lately replied after I raised the issue to the official email.
- Hotel staffs’ internal communication is not smooth.
- Room air conditioner is very old and sound is too loud. Cannot sleep if it is turned on.
- Hotel is very old, worse service, not worth for money value considering this level of facility. Only the good was beach access.

2026-07-14 • via Nuitee
A
Arnaud Liévin • solo_traveller • fr
7
Séjour d'une nuit, transit entre Denpasar et Gilli T
Pros:

L'accueil, la gentillesse du personnel

2026-07-14 • via Nuitee