SpringHill Suites Phoenix Downtown

Hotels
•
SpringHill Suites
8.8 (829 reviews)
802 East Van Buren Street , Phoenix , us
+1 602-307-9929

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Good location
Cons:
Outdated furniture
Cleanliness issues
Variable breakfast quality

Categories

Cleanliness
8.44
Some reviews indicated issues with cleanliness, such as dirty carpets and a bad mattress.
Service
9.41
Multiple reviews praised the staff for their friendliness and helpfulness.
Location
8.95
Generally good location with easy access to local attractions, but some concerns for the mobility impaired.
Room Quality
8.4
Some reviews mentioned comfortable rooms, but others noted outdated furniture.
Amenities
8.93
Amenities like breakfast and shuttle service received positive feedback.
Value for Money
8.89
Good value with spacious rooms and convenient location, despite some pricing concerns during events.
Food and Beverage
8.44
Breakfast options were available but varied in quality, with some dissatisfaction noted.
Overall Experience
8.91
Overall pleasant experiences shared; happy customers despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:00

Property Description

Convenient Location
Located just 2000 feet from the Phoenix Convention Center and Chase Field, SpringHill Suites Phoenix Downtown offers easy access to key attractions.

Comfortable Accommodation
Enjoy spacious rooms with separate sleeping areas, well-lit workspaces, and convenient in-room amenities like mini-fridges and coffee makers.

Great Amenities
Indulge in daily hot breakfast, grab snacks from the 24-hour market, take a dip in the swimming pool, and stay active in the on-site gym.

Book your stay at SpringHill Suites Phoenix Downtown now for a perfect blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

We are replacing/renovating one of our Elevators beginning July 7th 2025. It will take approximately 3-4 weeks. We apologize for any inconvenience as we make this improvement. There will be one elevator in operation and there are two stairwells on each end of the hallways.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    No internet access available.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 829 reviews
Cleanliness: 8.44
Service: 9.41
Location: 8.95
Room Quality: 8.4
Amenities: 8.93
Value for Money: 8.89
Food and Beverage: 8.44
Overall Experience: 8.91
D
devin • family_with_children • us
10
Walking distance
Pros:

Close to Chase field- for we just stayed one night

Cons:

N/a

2026-07-24 • via Nuitee
V
Velasco • solo_traveller • us
10
2026-07-15 • via Nuitee
C
Claudia • family_with_children • us
10
Pros:

Everything

2026-07-14 • via Nuitee
L
Lizeth • couple • us
10
I love it
Pros:

Me gusto mucho la location y el personal muy amable

2026-07-14 • via Nuitee
A
Alona • family_with_children • us
10
Recommended
Pros:

Location, staff and amenities

Cons:

I love your staff

2026-07-13 • via Nuitee
F
Fabian • couple • us
10
2026-07-10 • via Nuitee
A
ariadne acosta • solo_traveller • mx
10
Pros:

La ubicación, comodidad, limpieza y trato excelente

2026-07-09 • via Nuitee
A
ariadne acosta • solo_traveller • mx
10
2026-07-09 • via Nuitee
T
Tabitha • family_with_children • us
10
Will be staying here in the future
Pros:

Property was very clean, room was nice and cozy. The sink in the room was nice to have in the kitchen. Location was perfect, walking distance to Chase Field. Shuttle service to Chase Field and back or anywhere within a 2 mile radius was nice to rely on if needed. Breakfast was good, although I’m not sure if they were expecting a full house but breakfast ran out on Saturday and the lady in charge seemed a bit overwhelmed and just throwing the cereals to fill them up. Rushed us at the waffle station so she can start cleaning up as there was a long line since everything else finished. The apple and orange juice finished and was not refilled. That was probably the only thing I wasn’t happy about but overall our stay was nice and relaxing.

Cons:

Breakfast running out, apple and orange juice not being refilled, being rushed at the waffle station making it uncomfortable to stand in line and wait then eat it after.

2026-07-09 • via Nuitee
F
Francisco • family_with_children • us
10
2026-07-07 • via Nuitee
F
frederique • couple • fr
7
Potentiel mais manque de considération
Pros:

Taille et équipement de la chambre TB
Bon petit déjeuner.
Grand parking gratuit.

Cons:

Hotel decentré. Pas complet, nous avons eu une chambre au rdc , vue sur les blocs de Clim de l’hôtel forts bruyants.
Personnel pas tous agréable.
Jaccuzi ne fonctionnait pas

2026-07-06 • via Nuitee
J
Jocelyn • family_with_children • mx
9
Pros:

El hotel en general.

Cons:

Las personas de la recepción, no fueron muy educadas.

2026-07-05 • via Nuitee
A
Alan • couple • us
8
Comfortable stay and very handy location near Sky Harbor.
Pros:

Bed was comfortable. Pillows were much better than usual hotel pillows. Bed linens were nice.
Breakfast choices were varied.

Cons:

Paper cups for hot beverages didn’t tolerate heating in microwave.
Only two sad little tea bags.
Outlets should probably be replaced as they wouldn’t reliably hold charging adapter.

2026-07-05 • via Nuitee
G
GARY • solo_traveller • us
8
Pros:

Location to Chase Field is great, easy to get to downtown PHX places. The room was a nice size, plenty of space to move about. Pool area was nice as well. Staff was friendly

Cons:

The AC unit in the room was very noisy at times. There were 2 shampoo bottles and 1 conditioner, but no body wash in the shower The only soap in the room was the small bar at the sink.

2026-07-03 • via Nuitee
W
Woods • family_with_children • au
10
Comfy, safe and clean
Pros:

Very clean, beds and pillows were so comfy, staff were lovely, pool was a great addition and a laundry facility for guests was perfect. $3.50 per load and same for drying, washing took 30mins dryer took 75 mins. Breakfast was basic but enough choice

Cons:

Nothing !

2026-07-02 • via Nuitee
M
Miranda • solo_traveller • us
10
2026-06-25 • via Nuitee
C
Cynthia • family_with_children • us
8
Checked all the boxes on our stay! Will definitely return just for the treatment by staff!
Pros:

Staff was great and always made time for any needs or concerns!
Even with a large group staying at the facility, there was always food during breakfast and the hotels clean!

Cons:

I think maybe in the near future that some upgrades could take place!

2026-06-22 • via Nuitee
K
Kat • extended_group • us
9
2026-06-21 • via Nuitee
J
Jodi • couple • us
9
2026-06-19 • via Nuitee
G
German • solo_traveller • us
10
2026-06-18 • via Nuitee